7746 Admin courses

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 4 Days 24 CPD hours This course is intended for This intermediate course is designed for technical support personnel who implement, operate, and perform day-to-day administration of IBM MQ V8 on z/OS. Overview Describe message-oriented middleware and the capabilities it must provideIdentify the key components of IBM MQ for z/OSSummarize the responsibilities of the IBM MQ administratorConfigure IBM MQ IBM V8 for z/OSEnable IBM MQ for z/OS eight-byte RBA and buffers above 2 GBDemonstrate how to create and change queues and place and retrieve messages from a queueDefine and demonstrate how to set up and work with distributed queuingDifferentiate between an IBM MQ queue manager and an IBM MQ clientDescribe and demonstrate how to set up an IBM MQ clusterContrast point-to-point and publish/subscribe messaging stylesDescribe shared queues and queue sharing groupsSummarize IBM MQ for z/OS recovery and restart activitiesDemonstrate how to use IBM MQ events for monitoringSummarize performance considerationsDescribe security considerations for IBM MQ for z/OSDescribe and implement connection authentication and channel authorizationIdentify correct problem determination techniques for IBM MQ for z/OSSummarize basic use and configuration of IBM MQ Managed File TransferDescribe IBM MQ support for CICS and IMS interfaces This course provides the skills that are necessary to configure and manage an IBM MQ V8 queue manager on z/OS. Through lectures and hands-on lab exercises, students learn how to install, customize, operate, and administer IBM MQ V8. Course Outline Course introduction IBM MQ review IBM MQ architecture, installation, and configuration Exercise: Configuring an IBM MQ for z/OS queue manager IBM MQ for z/OS administrative interface options Exercise: Working with queues Distributed queuing Exercise: Working with channels IBM MQ clients Exercise: Working with IBM MQ clients IBM MQ cluster basics Exercise: Working with IBM MQ clusters Publish/subscribe basics Exercise: Publish/subscribe basics Queue sharing groups Using IBM MQ events and the dead-letter queue utility Exercise: Working with IBM MQ events Security considerations Exercise: Security Problem determination IBM MQ Managed File Transfer Exercise: IBM MQ Managed File Transfer configuration for z/OS IBM MQ for z/OS backup, recovery, and related file tasks Exercise: Working with file handling utilities Support for CICS, IMS, and HTTP applications Course summary

Duration 1 Days 6 CPD hours This course is intended for This class is designed for administrators preparing to take the Salesforce Marketing Cloud Administrator exam who are able to configure Marketing Cloud products using industry and product best practices. You should be generally familiar with data structure in subscriber data management. You should also be able to thoroughly navigate Setup, troubleshoot account configuration, and manage user requests. Overview When you complete this course, you will be able to: Recall exam objectives. Discuss product features and functionality covered on the exam. Assess your exam readiness by answering practice questions. Familiarize yourself with additional resources necessary to prepare for the exam. Take the next step in your career and become a Salesforce Certified Marketing Cloud Administrator. In this 1-day, expert-led certification prep class, boost your exam readiness with a detailed exam overview, exam resources, and practice exam questions to test your knowledge. This course includes a voucher to sit for the Salesforce Marketing Cloud Administrator exam. Course Outline Exam Overview Digital Marketing Proficiency Review Governance and Compliance in Relation to Digital Marketing Review Security Best Practices for Date, Permissions, and PII Review Marketing Cloud Product Inventory and Offerings Subscriber Data Management Review the Contact Model Review Data Quality Evaluation Review Preference and Profile Center Setup Review Business Units, Users, and Security Configuration Review Integrations Configuration Review Features in Setup Home Review Marketing Cloud Extension Products Channel Management Review Mobile Studio Configuration Review Email Studio Configuration Review Social Studio and Advertising Configuration Review Journey Builder Concepts and Use Cases Maintenance Review Data Extraction and Report Generation Solutions Review Monitoring and System Availability Review Additional Marketing Cloud Product Benefits Practice Exam and Wrap-up Complete a Practice Exam Review Next Steps

Duration 4 Days 24 CPD hours This course is intended for This course is designed for technical professionals who require the skills to administer IBM© MQ queue managers on distributed operating systems, in the Cloud, or on the IBM© MQ Appliance. Overview Describe the IBM© MQ deployment optionsPlan for the implementation of IBM© MQ on-premises or in the CloudUse IBM© MQ commands and the IBM© MQ Explorer to create and manage queue managers, queues, and channelsUse the IBM© MQ sample programs and utilities to test the IBM© MQ networkEnable a queue manager to exchange messages with another queue managerConfigure client connections to a queue managerUse a trigger message and a trigger monitor to start an application to process messagesImplement basic queue manager restart and recovery proceduresUse IBM© MQ troubleshooting tools to identify the cause of a problem in the IBM© MQ networkPlan for and implement basic IBM© MQ security featuresUse accounting and statistics messages to monitor the activities of an IBM© MQ systemDefine and administer a simple queue manager cluster This course provides technical professionals with the skills that are needed to administer IBM© MQ queue managers on distributed operating systems and in the Cloud. In addition to the instructor-led lectures, you participate in hands-on lab exercises that are designed to reinforce lecture content. The lab exercises use IBM© MQ V9.0, giving you practical experience with tasks such as handling queue recovery, implementing security, and problem determination. Describe the IBM© MQ deployment optionsPlan for the implementation of IBM© MQ on-premises or in the CloudUse IBM© MQ commands and the IBM© MQ Explorer to create and manage queue managers, queues, and channelsUse the IBM© MQ sample programs and utilities to test the IBM© MQ networkEnable a queue manager to exchange messages with another queue managerConfigure client connections to a queue managerUse a trigger message and a trigger monitor to start an application to process messagesImplement basic queue manager restart and recovery proceduresUse IBM© MQ troubleshooting tools to identify the cause of a problem in the IBM© MQ networkPlan for and implement basic IBM© MQ security featuresUse accounting and statistics messages to monitor the activities of an IBM© MQ systemDefine and administer a simple queue manager cluster

Duration 2 Days 12 CPD hours This course is intended for Security professionals, System engineers, channel partners, service partners, and end users with one-or-more years of experience in implementing IT security technologies (Network, Applications, and Systems) Overview This course will enable students to configure, monitor, manage, and optimize the SonicWall Next-Gen firewall appliances running SonicOS to effectively defend against evolving and emerging network and cyber security threats. Upon completion of the course, the students will be able to configure the SonicWall firewall for Secure and Remote Connectivity, Network Optimization, and Advanced Threat Protection. The SonicWall Network Security Administration course provides students the required background, knowledge and hand-on experience to begin designing, implementing and troubleshooting SonicWall Network Security Appliances running SonicOS firmware. ÿThe SNSA course and certification replaces the NSBA course and the CSSA certification. The NSBA course will End-of-Life on June 30th, 2018. The CSSA certification will continue to be valid for 2 years after successfully passing the examination. Course Outline The instructor-guided portion of theÿcurriculum provides a suite of intensive ILTÿscenario-based sessions, wherein you learn to configure, manage, and monitor aÿSonicWall Next-Gen firewall in a risk-free lab environment Additional course details: Nexus Humans SonicWALL Network Security Administrator - SNSA - NA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SonicWALL Network Security Administrator - SNSA - NA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is for future DB2 for z/OS database administrators who need to acquire the basic skills required to administer a DB2 database. Overview Implement a DB2 database designUse database utilities to load and reorganize dataDefine and implement a DB2 database recovery strategyControl access to database using DB2 authorization facilities This course provides students with instruction on how to physically implement a logical database design in DB2. The course includes instruction on DB2 data management, DB2 catalog tables, the bind process, database utilities, & security considerations. Course Outline Setting up a DB2 database Referential integrity Getting data into and out of DB2 Keeping your DB2 data in good shape Application data recovery basics Program preparation and Bind Security Serialization Additional course details: Nexus Humans CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for The primary audience for this course is as follows: WebEx Board Power Users Network Video Administrators Collaboration Administrators Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer DesignHTMLPreview Overview Overview of Cisco WebEx Boards Setting up and configuring WebEx Board Using WebEx Teams Board Troubleshooting WebEx Team Boards WebEx Teams API   This is a one-day instructor-led course that teaches the students how to Administer and Use a WebEx Team Board for Collaboration Teams. Overview of Cisco WebEx Board Introducing the WebEx Board WebEx Board Capabilities WebEx Board Considerations WebEx Board 55 WebEx Board 70 WebEx Board 85 Setting up and Configuring WebEx Board Unpacking WebEx Boards Mounting options for the WebEx Board Webex Board Touch 10 Support Audio Arrays for Webex Board Cisco WebEx Board Pen WebEx Board Easy Installation WebEx Board Activation WebEx Board Registration to Cloud WebEx Board Registration to CUCM Software Updates Setting up email for annotation and White boarding Using the WebEx Board as a Digital Signage Setup Branding on the WebEx Boards Reset to Factory Default User Interface -Device Settings -Call Quality -Check health and Services -Check Camera Using the WebEx Board Using the WebEx Board as Standalone Conference unit Using the WebEx Board with WebEx Teams app Pairing WebEx Teams app with the WebEx Board Making Calls with the WebEx Board Whiteboarding with the WebEx Board Collaborating with WebEx Board Using Wireless sharing Using WebEx Board attach to a WebEx teams space WebEx Board Companion Mode Troubleshooting the WebEx Board On-Screen Diagnostics Camera Check Media Quality Web Interface Web Interface ? Diagnostics Web Interface ? Monitoring Calls Web Interface ? Call Control Web Interface ? System Logs Web Interface ? Call Logs Troubleshooting Registration Troubleshooting Connectivity Labs Installing WebEx Teams Application Setup WebEx Board Configuring WebEx Board Configure advanced settings Configuring Conferences with WebEx Boards Making calls with WebEx Boards Joining Spaces With WebEx Boards Whiteboarding WebEx Board Sessions Annotating WebEx Board sessions Monitor WebEx Board Sessions Troubleshooting WebEx Board Sessions

Duration 5 Days 30 CPD hours This course is intended for Database and system administrators Overview Manage physical data replacement and storageCreate, backup and restore databasesCreate and manage multiple temporary databases In this course, students learn how to manage physical data replacement and storage, create, backup and restore databases, and create and manage multiple temporary databases. SAP Adaptive Server Enterprise (ASE) Explaining SAP ASE Describing the Database Architecture Using Query Editors Installation Installing Servers Identifying Installation Parameters Starting and Stopping SAP ASE Connecting Clients to the Server Database Server Configuration Explaining the Server Configuration File Modifying the Server Configuration File Explaining Memory Mechanisms Configuring Memory Configuring the Size of Caches Space Management Creating Devices Managing Devices Mirroring Devices Creating Databases Managing Databases Managing Disk Resources Managing Temporary Databases Security Managing Roles Creating Logins Managing Logins Managing Database Users Managing Creation Permissions Managing Object Permissions Creating Groups Creating Roles Maintenance Using SAP ASE Extraction Utilities Using the Bulk Copy Utility Explaining Automatic Recovery Ensuring Database Consistency Setting Up the High Speed Consistency Checker Backup Planning for Backups Executing Database Backups Restoring Database Backups Performing Transaction Log Backups Using Advanced Backup Techniques Monitoring Using SAP DB Control Center Monitoring SAP ASE Additional course details: Nexus Humans EDB358 SAP System and Database Administration - Adaptive Server Enterprise training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EDB358 SAP System and Database Administration - Adaptive Server Enterprise course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for administrators and users who are responsible for planning, administrating and configuring an IBM FileNet P8 Platform system Overview Introduction to IBM FileNet P8 Platform - IBM FileNet P8 Platform features - IBM FileNet P8 Platform integration options - IBM FileNet P8 Platform components - IBM FileNet P8 Platform solutions Architecture and domain structures - IBM FileNet P8 Platform Architecture - Explore the core IBM FileNet P8 Platform applications - Locate P8 domain structures - Use IBM Content Navigator Manage logging - View and archive system logs - Configure trace logging Configure auditing - Create audit definitions - Prune audit entries Manage storage areas - Create a file storage area - Create a storage policy - Create an advanced storage area Build an object store - Create JDBC data sources for an object store - Create an object store - Add the repository to an IBM Content Navigator desktop Create property templates and classes - Create a choice list - Create property templates - Create document and folder classes Modify classes and properties - Change the property template name - Modify a choice list - Work with metadata dependencies Use events to trigger actions - Create a subscription with an event action - Update the event action with new code module Configure security for IBM FileNet P8 assets - Configure initial object store security - Use the Security Script wizard - Configure default instance security - Configure security inheritance - Implement designer group access - Configure role-based access Use bulk operations - Use bulk actions to modify security for multiple documents - Use bulk operations to cancel checkout of documents Configure content-based retrieval searches - Register IBM Content Search Services - Configure index partitioning - Configure content-based indexes - Create content-based searches Work with sweeps - Configure a bulk move content job - Create a disposal policy - Create a content migration policy Move IBM FileNet P8 Platform applications between environments - Configure a destination environment - Create a source environment - Export the FileNet P8 application assets - Convert and analyze the FileNet P8 assets - Import the application assets - Run a change impact analysis in command line Introduction to IBM FileNet P8 content services containers - IBM FileNet P8 content services containers - Benefits of containers - Considerations when choosing containers Organize content across the enterprise - Plan for Multitenancy - Isolate content in an IBM FileNet P8 platform system This course teaches you the configuration and administration of an IBM FileNet P8 Platform 5.5.x system. It introduces you to the key concepts of IBM FileNet P8 Platform architecture and organizing the content across the enterprise. You will learn how to build content repositories, configure metadata, create storage areas, manage security, logging, and auditing, run bulk processing, use the sweep framework, extend the functionality with Events and Subscription, migrate and deploy FileNet P8 assets between environments, and configure content-based retrieval searches Introduction to IBM FileNet P8 Platform IBM FileNet P8 Platform features IBM FileNet P8 Platform integration options IBM FileNet P8 Platform components IBM FileNet P8 Platform solutions Architecture and domain structures IBM FileNet P8 Platform Architecture Explore the core IBM FileNet P8 Platform applications Locate P8 domain structures Use IBM Content Navigator Manage logging View and archive system logs Configure trace logging Configure auditing Create audit definitions Prune audit entries Manage storage areas Create a file storage area Create a storage policy Create an advanced storage area Build an object store Create JDBC data sources for an object store Create an object store Add the repository to an IBM Content Navigator desktop Create property templates and classes Create a choice list Create property templates Create document and folder classes Modify classes and properties Change the property template name Modify a choice list Work with metadata dependencies Use events to trigger actions Create a subscription with an event action Update the event action with new code module Configure security for IBM FileNet P8 assets Use the Security Script wizard Configure default instance security Configure security inheritance Implement designer group access Configure rolebased access +O35Use bulk operations Use bulk actions to modify security for multiple documents Use bulk operations to cancel checkout of documents Configure content-based retrieval searches Register IBM Content Search Services Configure index partitioning Configure contentbased indexes Create contentbased searches Work with sweeps Configure a bulk move content job Create a disposal policy Create a content migration policy Move IBM FileNet P8 Platform applications between environments Configure a destination environment Create a source environment Export the FileNet P8 application assets Convert and analyze the FileNet P8 assets Import the application assets Run a change impact analysis in command line Introduction to IBM FileNet P8 content services container IBM FileNet P8 content services containers Benefits of containers Considerations when choosing container Organize content across the enterprise Plan for Multitenancy Isolate content in an IBM FileNet P8 platform system

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for experienced Salesforce Administrators, business analysts, and implementation specialists looking to gain a greater technical understanding of Salesforce CPQ Administration. It's also designed for experienced administrators, solution architects, implementation consultants, and developers looking to understand the full capabilities of Salesforce CPQ in order to formulate solutions for their business. This class is also a great foundation builder for anyone looking to earn the Salesforce CPQ Specialist credential. Overview When you complete this course, you'll be able to: Set Up Products, Bundles, and Product Rules Build Price Rules to Automatically Populate Field Values While Quoting or Configuring a Bundle Set Up Appropriate System Discounts and Pricing Methods Configure Dynamic Output Document Generation Manage Subscription Products (Including the Processes for Renewing and/or Amending Them) Formulate Sound Solutions to Common CPQ Business Requirements Make Significant Progress in Preparing for the Salesforce Certified CPQ Specialist Exam Discover how to configure an end-to-end Salesforce CPQ solution with out-of-the-box functionality. In this 5-day class, our CPQ experts will give you an in-depth look at Salesforce CPQ and its applications. You?ll learn how to set up and manage products, configure discount and pricing methods, create and manage subscriptions, and formulate solutions to meet common CPQ business requirements so you can successfully implement a Salesforce CPQ solution for your company. Course Introduction Review Course Objectives Set Learner Expectations Review Housekeeping Rules Explore Additional Course Resources Review Exam Quick Facts Introduction to CPQ Understand the Business Case for CPQ Watch an End-to-End Solution Demo Build a Quote Object Model Foundations Get Familiar with Products, Price Books, and Price Book Entries Review Product Fields Integral to Basic Salesforce CPQ Functionality Product Selection Modify Out-of-the-Box Button Behavior for Product Selection Review Guided Selling Bundle Configuration Define and Build Product Bundles Enforce Business Logic with Product Features Option Selection Guidelines Enforce Business Logic with Option Constraints Product Rules Define Product Rules Enforce Business Logic with Product Rules (Including Validation Rules, Alert Rules, Selection Rules, and Dynamic Bundles) Build Product Rules Using Supporting Objects (Including Error Conditions, Product Actions, Summary Variables, Configuration Rules, and Configuration Attributes) Pricing Methods Discover Pricing Waterfall Default Flows Review List Pricing, Cost Plus Markup, and Block Pricing Use Contracted Pricing for Negotiated Prices Subscription Pricing Configure Subscription and Proration Pricing Methods Understand How Subscription Pricing Methods Affect List and Regular Price Discounting Compare Discounting Strategies Build a Discount Schedule Price Rules Set Values for Quote and Quote Line Fields Declaratively Review CPQ Advanced Quote Calculator Calculation Events and Conditions Understand Price Action Sources (Including Static Values, Summary Variables, Formulas, and Lookup Tables) Create Lookup Queries to Outsource Evaluation to a Lookup Object Advanced Approvals Compare and Contrast the Advanced Approval Package Versus Native Approvals Define Approvers, Approval Chains, Approval Variables, and Approval Rules to Meet Specific Business Requirements Quote Templates Generate Dynamic Output Documents Create Conditional Template Content Localization and Multicurrency Make Accommodations for Localization Define Localization and How It Works in CPQ Orders Review Business Purposes of an Order Define the Data Model for Orders Define Data Requirements to Generate Orders Contracts, Renewals, and Amendments Generate New Contracts to Manage Active Subscriptions Related to an Account Review Amendment and Renewal Processes Review Renewal Pricing Methods Capstone Class Project: Troubleshoot Common Scenarios in Salesforce CPQ Design a Solution