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Root Cause Analysis (RCA) is used to analyse the root causes of focus events with both positive and negative outcomes, but it is most commonly used for the analysis of failures and incidents. Causes for such events can be varied in nature, including design processes and techniques, organizational characteristics, human aspects and external events. RCA can be used for investigating the causes of non-conformances in quality (and other) management systems as well as for failure analysis, for example in maintenance or equipment testing.

Why Choose Rhino Introduction to Intermediate Training Course? Learn: 3D NURBS models. Master: Surfacing modeling. Interface: Rhino's navigation. Rendering Skills: Enhance presentations with Rhino renderings. Check our Website Flexible Scheduling: 1-on-1 training sessions according to your convenience. Choose any hour between 9 a.m. and 7 p.m., Mon to Sat. You can call us at 02077202581 to book over the phone. Duration: 10 hours. Methods: Personalized training either in-person, or live online. Introduction and Navigation Become acquainted with Rhino's interface, menus, and screen layout. Efficiently traverse through Rhino models, ensuring precision in 2D lines, polylines, and NURBS curves. Utilize modeling setup features, incorporating constraints like snap, ortho, and planar for accuracy. Leverage object snaps and Smart Track functionality to enhance precision. Solid and Surface Modeling Develop rapid 3D solids and surfaces, employing Rhino's organized layering system. Utilize coordinates and constraints for meticulous modeling, exploring 3D space and elevations. Create diverse shapes, such as rectangles, circles, arcs, ellipses, and polygon curves. Elevate models with Rhino render and render color, incorporating free-form curves, helix, and spiral curves. Efficiently handle model views with pan, zoom, and view management tools. Implement various editing commands for curve manipulation and transform curves into surfaces and solids. Utilize history tracking for advanced editing and execute general editing actions: move, copy, rotate, mirror, and scale. Create arrays with both polar and rectangular arrangements and employ boolean operations like union, difference, and intersection. Offset curves and surfaces effectively, ensuring meticulous detailing. Intermediate Edit and Surfacing Introduce key NURBS modeling concepts and terminologies. Edit curves and surfaces via control point manipulation and rebuild them for optimal refinement. Employ the nudge modeling aid for precise adjustments and generate deformable shapes. Create curves through projection techniques and split surfaces using curves and surfaces. Blend surfaces seamlessly, utilizing symmetry tools, lighting, and rendering effects. Convert intricate 3D objects into detailed 2D drawings, expertly crafting page layouts. Advanced Surfacing and Solid Modeling Construct model primitives and solid text, employing techniques such as pipe and extrusion. Modify solids efficiently using Boolean tools, expanding your surface modeling capabilities. Employ techniques like extrusion, lofting, and revolving for intricate surfaces. Create sweeps using 1 and 2 rail curves, mastering surface network techniques for complex shapes. Upon completion, you will: Master Rhino Tools: Navigate interfaces, utilize advanced tools for precise modeling, and employ features like object snaps and Smart Track. Expert Solid and Surface Modeling: Develop intricate 3D solids and surfaces, create diverse shapes, and use Rhino render effectively. Advanced Editing Skills: Apply intermediate and advanced editing techniques, including symmetry tools and realistic rendering. Precision Modeling: Utilize coordinates, constraints, and advanced aids for accurate detailing and problem-solving. Professional Project Execution: Create high-quality renderings, 2D drawings, and polished 3D models for real-world design scenarios. Upon completion, you'll be adept at 3D modeling, product design, and architecture, positioning you as a valuable asset in the design industry. Why Choose Our Rhino Courses? Rhino, also known as Rhinoceros, stands as a robust 3D computer graphics and computer-aided design software, utilized extensively in domains like architecture, industrial design, and multimedia. Our Rhino courses are meticulously crafted to empower you in mastering this software. Led by seasoned instructors, our courses provide a comprehensive understanding of Rhino, enabling you to create exceptional designs. Rhino 3D Training: Our Rhino 3D training caters to beginners and those seeking advanced techniques. Course Highlights: Precise 3D Modeling: Master free-form 3D NURBS models with precision. Advanced Functionality: Explore Rhino's features, including advanced surfacing commands. User Interface Mastery: Navigate Rhino's interface and hone skills in curves, surfaces, and solids. Expert Guidance: Acquire expertise in Rhino's modeling environment under expert guidance. Modeling Techniques: Learn free-form and precision modeling techniques. Modeling Aids: Utilize tools for accurate modeling and create basic Rhino renderings. Benefits of our Courses: Expert Guidance: Receive instruction from experienced architects and designers, providing practical, real-world insights for comprehensive learning. Comprehensive Resources: Access bespoke video tutorials for additional learning and reference, enhancing your understanding of the course materials. Digital Reference Material: Receive a digital reference book to support your revision efforts, providing a comprehensive resource for your studies. Ongoing Support: Enjoy free after-support through phone or email even after course completion, ensuring continuous assistance and guidance. Tailored Learning Experience: Customize your learning journey by adapting the syllabus and projects to align with your specific needs and interests, fostering a personalized educational experience. Certificate: Upon completion, earn a certificate from us, validating your achievement and recognizing your expertise in the field.

Why Opt for SketchUp Course With Layout and V-Ray? Learn SketchUp with Layout and V-Ray for professional 3D modeling, detailed modeling, and high-quality rendering. Essential for architects and designers for creating visualizations and precise presentations. Check our Website When can I Enrol? 1-on-1 training. Mon to Sat 9 am and 7 pm Book over the Phone 02077202581. Training Duration: 10 hours. You have the flexibility to split these hours over multiple days. Training Method: In-person or live online. Course Outline: SketchUp, Layout, and V-Ray - 10-Hour Training Module 1: Introduction to SketchUp (1 Hour) SketchUp Interface: Explore the basics of the SketchUp user interface. Navigation and View Tools: Learn how to navigate and manipulate 3D space. Module 2: SketchUp Fundamentals (1 Hour) Drawing and Modeling: Begin creating 3D objects and structures. Editing Tools: Manipulate and modify objects efficiently. Module 3: Advanced SketchUp Techniques (1 Hour) Components and Groups: Understand component and group organization. Layers and Scenes: Organize your model and create dynamic views. Module 4: SketchUp for Architectural Design (1 Hour) Architectural Modeling: Explore architectural modeling techniques. Interior Design: Apply SketchUp to interior space design. Module 5: Landscape Design with SketchUp (1 Hour) Landscape Modeling: Use SketchUp for outdoor environment design. Terrain and Topography: Model terrain and natural landscapes. Module 6: Introduction to Layout (1 Hour) Layout Basics: Get familiar with the Layout interface. Setting Up Viewports: Begin using viewports for presenting your SketchUp models. Module 7: Creating Layout Documents (2 Hours) Document Setup: Set up and customize your layout documents. Inserting SketchUp Models: Import SketchUp models into Layout viewports. Dimensioning and Labeling: Add dimensions and labels to your layout documents. Module 8: Presentation and Export (1 Hour) Styling and Rendering: Enhance your SketchUp models for presentations. Exporting and Printing: Learn how to export and print your Layout documents. Module 9: Introduction to V-Ray (1 Hour) V-Ray Interface: Get acquainted with the V-Ray user interface. Materials and Lighting: Learn the basics of materials and lighting in V-Ray. Module 10: Advanced V-Ray Rendering (1 Hour) Advanced Materials: Explore advanced material creation and customization. Realistic Lighting: Master V-Ray lighting techniques for photorealistic renders. By the end of this 10-hour course, you'll have a comprehensive understanding of SketchUp for 3D modeling, Layout for professional documentation, and V-Ray for rendering, empowering you to create stunning 3D designs and presentations. Upon completing this course, you will: Master SketchUp: Create 3D models with precision and creativity. Layout Proficiency: Produce professional design documentation. V-Ray Rendering Skills: Craft photorealistic visualizations. Advanced Techniques: Explore advanced modeling and rendering. Project Experience: Apply skills to real-world projects. Job Opportunities: Architectural Designer Interior Designer Landscape Designer CAD Technician 3D Modeler Rendering Specialist Visualization Artist Layout Specialist Freelance Designer Urban Planner Learning Objectives: Mastering SketchUp with Layout: Learn to create precise 2D floor plans, elevations, and construction documents using SketchUp's Layout tool. Advanced Rendering with V-Ray: Dive into V-Ray to create photorealistic renders, enhancing your visualizations with lighting, textures, and realistic materials. Collaborative Design: Develop skills for collaborative project planning and presentation, enabling effective communication with clients and teams. Job Opportunities: Architectural Visualization Specialist: Create detailed architectural visualizations and presentations for clients and marketing purposes. Interior Designer: Design interior spaces, produce detailed layouts, and create realistic renders for residential and commercial projects. 3D Visualization Artist: Work in the gaming or animation industry, creating 3D models and environments. Freelance Rendering Expert: Offer specialized rendering services to architectural firms, interior designers, or real estate developers. Layout Designer: Specialize in creating professional 2D layouts and construction documents for architectural projects. Why Choose Us? Tailored One-on-One Training: Personalized coaching from industry experts, in-person or online, Monday to Saturday. Customized Tutorials: Enhance skills with exclusive video tutorials designed for your learning journey. Comprehensive Resources: Access a digital reference book for thorough concept revision. Free Ongoing Support: Enjoy continuous assistance via phone or email even after the course ends. Flexible Syllabus: Adapted to your needs for focused and efficient learning. Official Certification: Ccertificate upon course completion. Why Us? Supported Individual Learning: Unwavering support with personalized homework and post-course assistance. Personalized Attention: Experience one-on-one learning, fostering a confident and comfortable environment. Financial Flexibility: Choose from various payment plans tailored to your budget. Expert Instructors: Learn from industry experts dedicated to your success.

Who is this course for? SketchUp Night Training Courses. This course is designed for professionals and students interested in enhancing their SketchUp skills through evening sessions. Whether you're a beginner looking to learn the basics or an experienced user seeking advanced techniques, this course offers tailored instruction to suit various skill levels during evening hours. Click here for more info: Website 1-on-1 sessions. Mon to Sat between 9 am and 7 pm  Course Duration: 10 hours Method: 1-on-1 (In-person or Live Online) Design Your Own Template Craft custom templates 2D Geometry Essentials Construct fundamental 2D shapes (lines, arcs, circles, rectangles) Grasp the concept of geometric stickiness Exploring 3D Geometry Develop basic 3D shapes Master 3D geometric stickiness Visualize your model in 3D Effective Model Organization Organize your model effectively using layers Geometry Shaping Tools Shape geometry with the Push/Pull tool Manipulate geometry by moving entities Maintain coplanar geometry integrity Connect and generate complex forms Lock inferences for precision Expedite form generation Restore and refine surfaces Create and apply surfaces to your model Employ mirroring and array techniques Enhancing Visuals Apply materials for enhanced visuals Craft 3D text elements Utilize essential tools for creating and manipulating 3D structures Integration and Expansion Integrate component models from the 3D Warehouse Explore display options and styles Position and export models to Google Earth Model Efficiency Techniques Overcome stickiness challenges in your model Optimize modeling efficiency with component nesting Understand the impact of scaling on similar components Leverage groups and components for isolating geometry Efficiently manage components using the Component Browser 3D Warehouse Collaboration Access and share components via the 3D Warehouse Harness the power of dynamic components Master component inferencing and editing Combine and integrate components seamlessly Integration and Multimedia Import external sites into SketchUp Incorporate photographs into your projects Employ the Follow Me tool effectively Enhance your designs with the Materials Browser Collaborate with the 3D Warehouse community Fine-tune your model's style Interactive Presentations Create immersive scene-based walk-throughs Generate sections and animated scenes for compelling presentations Export and Integration Seamlessly export your work to AutoCAD and LayOut Learning Outcomes for Designers after this course: SketchUp Proficiency: Acquire mastery of essential 3D modeling and design tools. Advanced Modeling Skills: Apply intricate modeling techniques for architectural and interior components. Effective Space Planning: Organize interior spaces efficiently with space planning expertise. Architectural Precision: Create detailed architectural models and facades with precision. Custom Furniture Design: Craft bespoke furniture designs that enhance interior spaces. Texture Realism: Apply textures skillfully to achieve lifelike visualizations. Compelling Visual Presentations: Present design concepts with captivating visualizations. Effective Presentation Skills: Showcase ideas convincingly to clients and stakeholders. Professional Collaboration: Communicate seamlessly with industry professionals using SketchUp. Workflow Streamlining: Enhance project efficiency by streamlining design workflows for rapid iterations. Additional Benefits: Complimentary Portfolio Review Mock Interviews for Skill Enhancement Skills Acquired: Proficient SketchUp Mastery: Gain expertise in using SketchUp for 3D modeling, design, and visualization. Advanced Rendering Techniques: Learn to create realistic renders using plugins like V-Ray or Twilight Render. Efficient Workflow: Develop skills to streamline your design process and enhance productivity. Collaboration and Presentation: Explore techniques for collaborative work and compelling project presentations. Job Opportunities: Architectural Designer: Create detailed 3D models and visualizations for architectural projects. Interior Designer: Design and visualize interior spaces for residential and commercial clients. Landscape Architect: Develop 3D landscape designs and presentations for outdoor spaces. Freelance 3D Artist: Offer your services for various projects, from architectural visualization to product modeling. Visualization Specialist: Provide visualization services to real estate agencies, design firms, or marketing companies. Why Us? Personalized Training: Dive into SketchUp with exclusive coaching from experienced architects and designers. Enjoy 1-on-1, in-person sessions at (SW96DE) or participate in live online classes. Flexible Schedule: We're available Monday to Saturday from 9 am to 7 pm, ensuring learning fits into your busy life. Tailored Tutorials: Take home custom video tutorials crafted to enhance your SketchUp skills. Comprehensive Learning: Access a digital reference book for thorough revision, ensuring a deep understanding of every SketchUp concept. Continuous Support: Enjoy ongoing assistance via phone or email, even after the course ends, ensuring your continued success. Adaptable Syllabus: We customize the syllabus and projects to meet your specific needs, ensuring focused learning on what matters most to you. Official Certification: Certificate upon course completion, validating your SketchUp expertise. Why Choose Us? Individualized Support: Our courses, ranging from 10 to 120 hours, provide unwavering assistance at every stage. Personalized homework assignments and post-course support pave the way for mastering SketchUp with expert guidance. Personal Attention, No Crowded Classes: Experience the intimacy of one-on-one learning. Say goodbye to overcrowded classrooms, ensuring you receive the focused attention you deserve in a confident and comfortable environment. Financial Flexibility: Your educational journey shouldn't strain your finances. We offer a range of payment plans tailored to your needs. Explore the available options and embark on your SketchUp learning adventure today. Expert Instructors, Real-world Expertise: Our instructors, meticulously chosen for their industry expertise and passion for teaching, are dedicated to imparting invaluable SketchUp skills to eager learners.

Course Objectives At the end of this course you will be able to: Identify the components of the PowerPoint interface Create slides Format text on slides Add and modify graphical objects to a presentation Work with tables in a presentation Add charts to a presentation Prepare the SlideShow '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Very patient Trainer. Happy to adapt course + help with problems on existing presentations. Andrea Lethbridge - CNN ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored in company training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Getting Started with PowerPoint Identify the Components of the PowerPoint Interface Create a PowerPoint Presentation Accessing Help Choose the right view for the task in PowerPoint Normal view Slide Sorter view Notes Page view Outline view Add, rearrange, and delete slides in PowerPoint Working with Themes Add colour and design to my slides with themes Remove the current slide design (theme) Slide Layout What is a slide layout? Apply or change a slide layout Working with text Add text to a slide Create a new text box Format text Tables Add a table to a slide Format a Table Copy and paste a table from Word Insert an Excel spreadsheet within PowerPoint Edit Cells, Rows and Columns Delete a table Graphics Working with Clipart, and Shapes Selecting objects, shapes, pictures or text boxes Arrange a picture, shape or other object Adding Charts to Your Presentation Create a Chart Format a Chart Insert a Chart from Microsoft Excel Inserting date and slide numbers Add slide numbers to your presentation Hide slide numbers on the title slide Change where the page numbers appear on your slides Start your slide numbering with a specific number Print slides, notes, or handouts Create the Slide Show Record your slide show Preview the recorded slide show Turn slide timings off Set the slide timings manually Add or remove transitions between slides Add Animations to Text and Objects Deliver the Presentation Speakers notes Add speaker notes to your slides View your speaker notes as you deliver your slide show Who is this course for? Who is this course for? This course is designed for end users who are interested in learning the fundamentals needed to create and modify engaging presentations. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

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Join the Historical Association and the Royal Geographical Society at this special online twilight forum event specifically for primary teachers of history and geography. The theme this time will be climate education and how primary teachers can develop this through their history and geography lessons. With a keynote speaker and workshop sessions from Ailsa Fidler and Emma Espley, plus an opportunity to network and share ideas, this event will support primary teachers to better understand how history and geography can feed into the responsibility of every curriculum subject to educate our young people about the climate crisis and sustainable futures.

Course Objectives At the end of this course you will be able to: Customise tables and charts Customise formatting with styles and themes Modify pictures in a document Create customised graphic elements Insert content using Quick Parts Control text flow Use templates to automate document creation Perform mail merges Use macros to automate common tasks '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Excelent enviroment for training. Tahnk you. Jenny Price - ACER ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored in company training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Working with Tables and Charts Sort Table Data Control Cell Layout Perform Calculations in a Table Create a Chart Customising Formats Using Styles and Themes Create and Modify Text Styles Create Custom List or Table Styles Apply Document Themes Using Images in a Document Resize an Image Adjust Image Appearance Integrate Pictures and Text Insert and Format Screenshots Use the Snipping tool Creating Custom Graphic Elements Create Text Boxes and Pull Quotes Draw Shapes Add WordArt and Other Text Effects Create Complex Illustrations with SmartArt Inserting Content Using Quick Parts Insert Building Blocks Create and Modify Building Blocks Insert Fields Using Quick Parts Controlling Text Flow Control Paragraph Flow Insert Section Breaks Insert Columns Link Text Boxes to Control Text Flow Using Templates Create a Document Using a Template Create a Template Using Mail Merge The Mail Merge Features Merge Envelopes and Labels Create a Data Source Using Word Using Macros Automate Tasks Using Macros Create a Macro Who is this course for? Who is this course for? This course is designed for users who to create or modify complex business documents as well as customised Word efficiency tools Requirements Requirements Preferably, delegates should have attended the Word Introduction course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Course Objectives At the end of this course you will be able to: Manage project costs Consolidate and reuse project plan information Exchange project plan data with other applications Update a project plan Customise Project to meet specific requirements ' 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Really useful and engaging course. Learnt a lot that will be very beneficial in my job. Trainer was great. Kelly Moreley - TACT Very happy with the course. Worked as a good refresher from what I knew already and enhanced my knowledge further Jenny Price - Acer ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Exchanging Project Plan Data with Other Applications Import a list of tasks from Outlook Import a Task List from an Excel File Create a Custom Import Map Export Project Plan Cost Data into Excel Save Project Plan Information as a Web Page Updating a Project Plan Enter Task Progress Information View Task Progress Split a Task Reschedule a Task Creating Custom Fields Text fields Lookup fields Calculated fields with the use of formulas and functions Inserting Graphical Indicators Customizing how you look at data Filter Tasks in a Project Plan Create a Custom Table Create a Custom View Copy custom Views and Tables between projects Earned value analysis Understanding Earned Value Fields View Multiple Baselines in a Single Project Tracking progress between interim plans Creating Custom Reports Create a Custom Report Modify a Custom Report's Header and Footer Add a Picture to a Report Modify a Custom Report's Margins Print a Custom Report Re-using Project Plan Information Create a Project Plan Template Create a Custom Combination View Make Custom Views Available to Other Project Plans Share Resources between Projects, Create a Master Project Plan with sub projects Who is this course for? Who is this course for? This course is designed for those that who already have the skills to create and modify project plans and would like to acquire a more in depth and thorough knowledge of more advanced functionalities in project planning and tracking. Requirements Requirements Preferably, delegates would have attended the MS Project Introduction course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Course Objectives At the end of this course you will be able to: Identify the components of the Microsoft Project environment Create a new project plan Create the project schedule Use different views to analyse the project plan Create, allocate and manage resources in a project plan Finalise a project plan Track progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Introduction to Microsoft Project Recap on project management concepts Project environment overview The 3 databases: Tasks, Resources and Assignments Different ways of displaying the Project Plan Access Help Creating a Project Plan Create a New Project Plan Project Information Create and apply the project calendar Defining recurring exceptions to the calendar Defining the calendar's work weeks Create the Summary tasks Create the Work Breakdown Structure Task creation and scheduling Exploring the Entry Table and its fields Task editing and the Task Information window Task Durations Defining Milestones Manual Scheduling vs Automatic Scheduling Changing the Task's Calendar Create a split in a Task Create Task Relationships Adding Lag or Lead to a Relationship Identifying the Critical Path Adding Constraints and Deadlines to Tasks Create Recurring Activities Adding Notes and links to Tasks Managing Resources Exploring the Entry Table and its fields Resource editing and the Resource Information window Resource Types Fixed Costs vs Variable Costs Adding Resource Costs Defining when costs accrue Changing the Resource Calendar and Availability Project calendar vs Resource and Task Calendar Assigning Resources to Tasks Effort Driven Scheduling Resolving Resource Overallocation Tracking the Project Progress Setting a Project Baseline Entering Actuals Different ways of viewing the Progress Checking if the Project is on track Viewing and Reporting Project Detail Adding Tasks to the Timeline and sharing it Modifying the Timescale and Zoom level Formatting the Gantt View Filtering and Grouping Tasks Print and Troubleshoot the Gantt View Using built-in Reports in Microsoft Project Who is this course for? Who is this course for? This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and modifying project plans, and who needs a tool to manage these project plans. Requirements Requirements General knowledge of the Windows OS Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills