288 Active Listening courses delivered On Demand

Overview of Level 3 Diploma in Adult Care (CPD) Looking to start a rewarding career in nursing, health, or social care? The Level 3 Diploma in Adult Care (CPD) could be your ticket. With a shortage of skilled workers in the UK's care sector, there's a growing need for people like you who want to make a difference. This course covers essential topics in adult nursing and social care, equipping you with the skills to excel in various care settings, from hospitals to homes and communities. Communication is vital in nursing, and this course teaches you how to communicate effectively with patients, their families, and fellow healthcare professionals. You'll learn the art of active listening and providing support during difficult times, ensuring you can connect more deeply with those in your care. Safety is paramount in healthcare, and you'll dive into modules covering hygiene, infection control, and safe medication administration. By understanding these crucial practices, you'll be equipped to prevent the spread of diseases and ensure the well-being of your patients. This course provides comprehensive training on caring for adults at different stages of life. From understanding the basics of the immune system to managing rest, sleep, and mobility issues, you'll learn how to address the unique needs of each individual under your care. Whether assisting with pain management, nutrition, or ensuring proper oxygenation, you'll learn how to address the unique needs of each individual under your care. The demand for skilled workers in the UK adult care sector is significant, with estimates suggesting an average vacancy rate of 9.9% in 2022/23, translating to roughly 152,000 unfilled positions. This demand is expected to rise further, with projections indicating a need for 25% more adult care workers (around 440,000) by 2035 compared to 2022/23 figures.  Whether you're a caregiver looking to enhance your skills or someone completely new to the field, this diploma offers a pathway to success in adult care. Join a sector that values compassion, dedication, and excellence, and start your journey towards a fulfilling career in nursing and social care today.  This Level 3 Diploma in Adult Care (CPD) Course will help you to learn: Confidently administer nursing care, upholding legal and ethical frameworks. Foster effective communication within diverse healthcare settings. Implement hygiene and infection control practices to ensure patient safety. Manage miscellaneous adult needs across various life stages. Understand and support the body's vital systems for optimal health. Provide dignified assistance with personal care and elimination needs This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Level 3 Diploma in Adult Care (CPD). Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Level 3 Diploma in Adult Care (CPD) course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals seeking a career change or wishing to expand their healthcare skillset. Aspiring nurses aiming for a strong foundation in adult care principles. Caregivers are looking to elevate their qualifications and knowledge. Those passionate about supporting the well-being of adults in diverse settings. Anyone wishing to contribute to a vital and growing sector in the UK. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Level 3 Diploma in Adult Care (CPD) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path This Level 3 Diploma in Adult Care (CPD) Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Mental Health Nurse - £22K to 31K/year. Registered Nurse - £28K to 45K/year. Social Care Worker - £20K to 30K/year. Support Worker - £18K to 25K/year. Care Home Manager - £25K to 35K/year. Course Curriculum Adult Nursing Module1: Introduction to Nursing 00:17:00 Module 2: Working in Different Healthcare Settings 00:15:00 Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 00:52:00 Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 00:50:00 Module 5: Effective Communication in Nursing 00:47:00 Module 6: Health and Safety in Nursing 00:47:00 Module 7: Hygiene in Nursing 00:30:00 Module 8: Infection Control 00:57:00 Module 9: Asepsis in Nursing 00:16:00 Module 10: Medication Administration in Nursing 00:18:00 Adult Care in Different Life Stages 00:17:00 Module 12: Understanding Immune System in Nursing 00:28:00 Module 13: Rest and Sleep Management in Nursing 00:19:00 Module 14: Mobility and Immobility Issues of Patients in Nursing 00:17:00 Module 15: Pain Management for Nurses 00:24:00 Module 16: Nutrition in Nursing 00:25:00 Module 17: Fluid and Electrolyte Balance 00:23:00 Module 18: Assisting with Elimination 00:30:00 Module 19: Oxygenation in Nursing 00:30:00 Health and Social Care Training Module 1: Introduction to Health and Social Care 00:19:00 Module 2: Communication and its Relevance 00:41:00 Module 3: Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Module 4: Role as A Caregiver and Healthcare Professional 00:23:00 Module 5: Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Module 6: Important Principles and Policies in Health and Social Care Work 00:20:00 Module 7: Safeguarding Vulnerable Individuals 00:52:00 Module 8: Health and Safety Responsibilities 00:51:00 Module 9: Risk Management in Health and Social Care 00:03:00 Assignment Assignment - Level 3 Diploma in Adult Care (CPD) 00:00:00

Mindfulness: Mindfulness Course Online Discover how Mindfulness: Mindfulness can positively impact various aspects of your life, including your mental, emotional, and physical well-being. Through this Mindfulness: Mindfulness learn how to cultivate meaningful connections with others through mindful communication and active listening. Gain valuable insights on creating and maintaining a consistent Mindfulness: Mindfulness routine that aligns with your lifestyle and goals. Develop the discipline and motivation needed to make mindfulness a lifelong habit. If you are seeking a transformative experience that will enhance your overall well-being, then our course "Mindfulness" is the perfect solution for you. The Mindfulness: Mindfulness course can help you regain control and find tranquility amidst the storm. Our comprehensive Mindfulness: Mindfulness course offers a deep dive into the art of mindfulness, providing you with the knowledge, techniques, and tools necessary to bring about positive change in your life. Don't let stress and distractions rule your life. Take control, find serenity, and unlock your full potential through the art of Mindfulness: Mindfulness. Sign up now and experience the profound benefits that await you! Main Course: Mindfulness Diploma Course Special Offers Of this Mindfulness: Mindfulness Course This Mindfulness: Mindfulness Course includes a FREE PDF Certificate. Lifetime access to this Mindfulness: Mindfulness Course Instant access to this Mindfulness: Mindfulness Course 24/7 Support Available to this Mindfulness: Mindfulness Course Mindfulness: Mindfulness Course Online This Mindfulness Diploma Course has six modules to describes mindfulness and how to become a mindfulness instructor. The role, method and elements related to mindfulness are describes in this Mindfulness Diploma Course. Moreover, you will know about mindfulness meditation and empirical evidence in this Mindfulness Diploma Course. With the help of Mindfulness Diploma Course you can explore mindfulness meditation. Who is this course for? Mindfulness: Mindfulness Course Online This Mindfulness: Mindfulness Course is open to everyone. Requirements Mindfulness: Mindfulness Course Online To enrol in this Mindfulness: Mindfulness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mindfulness: Mindfulness Course. Be energetic and self-motivated to complete our Mindfulness: Mindfulness Course. Basic computer Skill is required to complete our Mindfulness: Mindfulness Course. If you want to enrol in our Mindfulness: Mindfulness Course, you must be at least 15 years old.

Motivational Interview: Motivation course Have you dreamed to be a motivational individual to bring some positive change in society? Is so, the you can try out our effective motivational interviewing course to do so. The motivational interviewing course delves into techniques for facilitating behavioral change through empathetic communication. Key components of this motivational interviewing course includes understanding ambivalence and fostering intrinsic motivation. Also, the motivational interviewing course guiding individuals towards their goals. Participants of this motivational interviewing course learn active listening, open-ended questioning, and reflective listening skills. Through case studies and role-playing, the motivational interviewing course students practice applying motivational interviewing principles in various contexts. For enhancing the ability to support clients, patients, or colleagues in making sustainable positive changes in their lives or behaviors, you can take this motivational interviewing course training! Special Offers of this Motivation: Motivational Interviewing Course This Motivation: Motivational Interviewing Course includes a FREE PDF Certificate. Lifetime access to this Motivation: Motivational Interviewing Course Instant access to this Motivation: Motivational Interviewing Course Get FREE Tutor Support to this Motivation: Motivational Interviewing Course [ Note: Free PDF certificate as soon as completing the Motivational Interview: Motivation course] Motivational Interview: Motivation course Unlock the power of motivation with our Motivational Interview course! Enhance your skills to ignite motivation, sustain motivation, and inspire motivation in your clients. Master techniques that boost motivation and transform lives. Enroll now to become a motivation expert and drive motivation like never before. Motivation starts here! Who is this course for? Motivational Interview: Motivation course If you want to change or develop a positive habit for yourself or others, you can take our motivational interviewing course. Requirements Motivational Interview: Motivation course To enrol in this Motivational Interview Course, students must fulfil the following requirements: Motivation: Good Command over English language is mandatory to enrol in our Motivational Interview Course. Motivation: Be energetic and self-motivated to complete our Motivational Interview Course. Motivation: Basic computer Skill is required to complete our Motivational Interview Course. Motivation: If you want to enrol in our Motivational Interview Course, you must be at least 15 years old. Career path Motivational Interview: Motivation course Through motivational interviewing course, you may land a well-paying job in a reputable field.

Whether you want to close a business deal or sell a house effective negotiation skills can help you seal the deal. This craft can take you a long way in both your personal and professional life. Learn this useful skill set from the comfort of your home with the Negotiation Skills Certificate course. This course will take your skills to the next level in no time. This course will provide quality training on negotiation. Through the informative and engaging modules, you will get a clear understanding of collaborative negotiation. Then it will provide elaborate lessons on the seven steps of successful negotiation. Next, you will learn how to apply these steps in your home. The course will also teach you tips and tricks to negotiate with different personalities. In addition to this valuable skill set you will also receive a certificate of achievement which will add significant value to your resume. Join now! Learning Outcomes  Get introduced to the essentials of collaborative negotiation Learn about the 7 steps of successful negotiation in detail Know how to use these 7 steps in your home Develop the skills to negotiate with different personality types Identify the practices you should avoid while negotiating Who is this Course for? Anyone who wants to improve their negotiation skills can join the course. The Negotiation Skills Certificate course will equip the learners with excellent negotiation techniques and help them close lucrative deals. Entry Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career Path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Sales Executives Customer Service Executives Project Managers Estate Agent Contract Specialist Course Curriculum Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement= 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview ADHD: ADHD Awareness Course Online In today's competitive world, you must have a precise set of talents to succeed in your profession. You will gain the most in-demand skills to jumpstart your career and update your existing knowledge and abilities in this in-depth ADHD: ADHD Awareness Course. Through this ADHD: ADHD Awareness Course, you will learn all about ADHD and how it impacts children and teenagers. From both the child's and the community's perspectives, you will also learn about the advantages and disadvantages of a child with ADHD: ADHD Awareness Course in mainstream schools and specialised education. The ADHD: ADHD Awareness Course will teach you about the problems that young children experience daily, how their behaviour can be misinterpreted, and everything there is to know about ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course is designed to help you boost your job chances and provide you with the skills to succeed. Enrol today and start learning. Special Offers of this ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course includes a FREE PDF Certificate. Lifetime access to this ADHD: ADHD Awareness Course Instant access to this ADHD: ADHD Awareness Course 24/7 Support Available to this ADHD: ADHD Awareness Course [ Note: Free PDF certificate as soon as completing the ADHD Awareness Course] Description ADHD: ADHD Awareness Learning Objectives After completing this ADHD Awareness Course, learners will be able to - Gain a thorough understanding of ADHD and its impact on learning. Examine a variety of instructional methods tailored for ADHD students. Help children with ADHD develop effective communication abilities. Improve the active listening abilities of children with ADHD. Handle a difficult situation involving ADHD behaviors with care. Who is this course for? ADHD: ADHD Awareness Course Online This ADHD: ADHD Awareness Course is suitable for anyone interested in social care in either a local authority or private care setting. Requirements ADHD: ADHD Awareness Course Online To enrol in this ADHD: ADHD Awareness Course, students must fulfil the following requirements: ADHD: Good Command over English language is mandatory to enrol in our ADHD Awareness Course. ADHD: Be energetic and self-motivated to complete our ADHD Awareness Course. ADHD: Basic computer Skill is required to complete our ADHD Awareness Course. ADHD: If you want to enrol in our ADHD Awareness Course, you must be at least 15 years old.

Empower yourself with our Confidence Building Training: Personal Development Skills course. Enhance your self-assurance, communication prowess, and leadership abilities. Gain practical strategies to overcome obstacles, project confidence in the workplace, and cultivate respectful relationships. Elevate your personal and professional growth with expert guidance and interactive learning experiences.

Mindfulness: Mindfulness Course Online Discover how Mindfulness: Mindfulness can positively impact various aspects of your life, including your mental, emotional, and physical well-being. Through this Mindfulness: Mindfulness learn how to cultivate meaningful connections with others through mindful communication and active listening. Gain valuable insights on creating and maintaining a consistent Mindfulness: Mindfulness routine that aligns with your lifestyle and goals. Develop the discipline and motivation needed to make mindfulness a lifelong habit. If you are seeking a transformative experience that will enhance your overall well-being, then our course "Mindfulness" is the perfect solution for you. The Mindfulness: Mindfulness course can help you regain control and find tranquility amidst the storm. Our comprehensive Mindfulness: Mindfulness course offers a deep dive into the art of mindfulness, providing you with the knowledge, techniques, and tools necessary to bring about positive change in your life. Don't let stress and distractions rule your life. Take control, find serenity, and unlock your full potential through the art of Mindfulness: Mindfulness. Sign up now and experience the profound benefits that await you! Main Course: Mindfulness Diploma Course Free Courses included with Mindfulness: Mindfulness Course. Course 01: Diploma in Health and Wellbeing Course 02: Emotional Intelligence Course 03: Level 5 Mental Health Care - MCA and DOLS Course 04: Nutritional Therapy Course Course 05: Body Massage Therapy Course 06: Aromatherapy Course 07: Pregnancy massage Course Special Offers of this Mindfulness: Mindfulness Course: This Mindfulness: Mindfulness Course includes a FREE PDF Certificate. Lifetime access to this Mindfulness: Mindfulness Course Instant access to this Mindfulness: Mindfulness Course 24/7 Support Available to this Mindfulness: Mindfulness Course [ Note: Free PDF certificate as soon as completing Mindfulness: Mindfulness Course] Mindfulness: Mindfulness Course Online This Mindfulness: Mindfulness Course consists of 06 modules. Course Curriculum of Mindfulness: Mindfulness Course Module 01: Introduction to Mindfulness Module 02: The role of Mindfulness Module 03: The method: Basic elements of mindfulness meditation Module 04: Mindfulness meditation and Empirical evidence Module 05: Exploring Mindfulness Meditation Module 06: How to become a Mindfulness Instructor Assessment Method of Mindfulness: Mindfulness Course After completing Mindfulness: Mindfulness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Mindfulness: Mindfulness Course After completing the Mindfulness: Mindfulness course, you can instantly download your certificate for FREE. Who is this course for? Mindfulness: Mindfulness Course Online This Mindfulness: Mindfulness Course is open to everyone. Requirements Mindfulness: Mindfulness Course Online To enrol in this Mindfulness: Mindfulness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mindfulness: Mindfulness Course. Be energetic and self-motivated to complete our Mindfulness: Mindfulness Course. Basic computer Skill is required to complete our Mindfulness: Mindfulness Course. If you want to enrol in our Mindfulness: Mindfulness Course, you must be at least 15 years old.

The Suicide Intervention Skills Course offers vital knowledge for anyone looking to make a difference in the lives of individuals struggling with suicidal thoughts. Through this course, you’ll gain a clear understanding of the signs and symptoms that often precede a crisis, as well as effective strategies to approach and intervene in such delicate situations. Designed to provide you with actionable skills, the course ensures you are prepared to respond with sensitivity and support, encouraging those in need to reach out for help. With a focus on mental health awareness and intervention techniques, this course is suitable for a wide range of professionals and individuals who want to be better equipped to provide support. The course content is tailored to help you understand the complexities of suicidal ideation, equipping you with the confidence to act appropriately when the situation arises. You’ll explore the role of empathy, active listening, and safety planning to help manage and reduce the risks of self-harm, ultimately providing a lifeline to those in crisis. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Suicide Intervention Module 2: Understanding Suicide Module 3: Causes of Suicide and Reasons for Living Module 4: Risk Assessment and Safety Planning Module 5: Suicide Intervention Models Module 6: Suicide Intervention Strategies Module 7: Providing Support and Follow-Up Module 8: Community Resources and Integration Module 9: Suicide Prevention and Self-Care Learning Outcomes: Analyze key factors contributing to suicidal tendencies. Perform effective risk assessments and safety planning. Implement diverse suicide intervention models and strategies confidently. Provide empathetic support and follow-up care for individuals at risk. Integrate community resources into comprehensive suicide prevention initiatives. Prioritise personal well-being through effective self-care practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals Counsellors and therapists Healthcare workers Social workers Educators Emergency responders Volunteers in community support roles Individuals passionate about mental health advocacy Career path Mental Health Counsellor Crisis Intervention Specialist Community Outreach Coordinator Social Services Worker Education and Training Specialist Suicide Prevention Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Minute taking: Minute taking Course Online This meticulously designed Minute taking: Minute taking Course is your ultimate guide to transforming your minute taking abilities from mundane to magnificent. Whether you are a seasoned professional looking to enhance your skills or a beginner just starting your career, this Minute taking: Minute taking course is tailored to meet your specific needs and take you to new heights of excellence. The Minute taking: Minute taking Course is also appropriate for anybody interested in this field, as well as those who are already working as a minute taker and want to improve their knowledge and skills. Our Minute taking: Minute taking Course is designed to elevate your professional image by arming you with the knowledge and skills to excel in Minute taking: Minute taking. Enhance your reputation as a reliable and valuable asset in any organisation, and watch your confidence soar as you consistently produce high-quality meeting minutes. This comprehensive Minute taking: Minute taking Course discovers how to leverage the power of modern technology tools to streamline your Minute taking: Minute taking process. From note-taking apps to transcription software, you will learn how to harness these resources to save time and improve the overall quality of minute taking. By the completion of the Minute taking: Minute taking Course, you will have a thorough understanding of the traits of a successful minute taker as well as how to apply the methods gained in this Minute taking: Minute taking course to advance your career. There are several instructional videos, informative graphics, instructions, assistance, and other resources included in the Minute taking: Minute taking Course. Throughout the Minute taking: Minute taking course, you will have access to online assistance. The Minute taking: Minute taking Course is easily accessible online, allowing you to study from the convenience of your own home and at your own pace. You can access the Minute taking: Minute taking course modules from any device and place with just an internet connection. Don't miss this opportunity to become a master in the art of minute taking. Upgrade your skills, transform your career, and make a lasting impact with our Minute taking: Minute taking Course. Enrol Minute taking: Minute taking today and unlock a world of possibilities for yourself and your organisation. Remember, great meetings start with exceptional minutes. Take the first step towards excellence by joining Minute Taking now! Why choose this Minute taking: Minute taking Course from the School of Health Care? Self-paced Minute taking course, access available from anywhere in the world. High-quality study materials that are easy to understand. Minute taking Course developed by industry experts. After each module of Minute taking, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Minute taking: Minute taking course.. Courses you will GET with Minute taking : Minute taking course Course 01: Minute taking Course 02: Time Management [ Note: Free PDF certificate as soon as completing Minute taking: Minute taking Course] Minute taking: Minute taking Course Online This Minute taking: Minute taking Course consists of 10 modules. Course Curriculum of Minute taking: Minute taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Assessment Method of Minute taking: Minute taking Course After completing Minute taking: Minute taking Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Minute taking: Minute taking Course After completing the Minute taking: Minute taking Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Minute taking: Minute taking Course Online This Minute taking: Minute taking Course is ideal for anyone who has a minute taking or meeting management responsibilities. This includes the following roles: Minute Taker Chairperson Secretary Board Director Requirements Minute taking: Minute taking Course Online To enrol in this Minute taking: Minute taking Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Minute taking: Minute taking Course. Be energetic and self-motivated to complete our Minute taking: Minute taking Course. Basic computer Skill is required to complete our Minute taking: Minute taking Course. If you want to enrol in our Minute taking: Minute taking Course, you must be at least 15 years old. Career path Minute taking: Minute taking Course Online This Minute taking: Minute taking Course will lead you to a range of career opportunities, here are few prospects: Minute Taker: £21,000 - £24,000 per annum Personal Assistant : £45,000 - £50,000 per annum Secretary: £20,000 - £22,000 - £24,000 per annum Chairperson: - £20,000 - £22,000