Duration
2 Days
12 CPD hours
This course is intended for
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
Overview
At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems
Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work.
RCA Foundation Concepts and Objectives
Section Learning Objectives
Discuss Definitions ? IT Perspective
Discuss What is a problem and why do they exist?
Exercise 1a: Why is RCA important
What is Root Cause?
RCA Benefits and Approaches
Exercise 1b: Why are multiple approaches important?
Event and Casual Analysis
Exercise 1c: Apply Event and Causal Analysis
Event and Causal Analysis: Exercise 1c Worksheet
RCA Tools for each approach
Exercise 1D: Prepare for Case Study
Section Summary and Conclusions
Enhance Use of RCA Tools
Why use a Particular Method
Tool: Change Analysis
Change Analysis Examples
Exercise 2a: Apply Change Analysis
Exercise 2b: Change Analysis Worksheet
Tool: How to Resolve Conflict
Tool: 5 Why?s
Example Learning Management Problem
Exercise 2b: Apply 5 Why?s Sequence-of-Events
Exercise 2b: Worksheet
Tool: Cause and Effect
Exercise 2c: Apply Cause and Effect
Exercise 2c: Cause and Effect Worksheet
Tool: Fault Tree Analysis
Why do we use Fault Tree Analysis?
How does it work?
Fault Tree Diagram Symbols
Example #1 of FTA: Car Hits Object
Exercise 2D: Apply Fault Tree Analysis
Tool: Failure Modes and Effects Analysis (FMEA)
Example: Failure Modes and Effects Analysis
Exercise 2E: Apply FMEA
Tool: Design / Application Review
Exercise 2d: Apply Design/Application Review
Section summary & conclusions
Problem Resolution & Prevention
Section Objectives
The Secret of Solving Problems
A Note about Statistical Control
A Note about Fire Fighting
Technique: Business Process Mapping
Example: IGOE
Exercise 3A: Problem as IGOE
Exercise 3A: IGOE Template
Technique: Lean Six Sigma and DMAIC
Lean Six Sigma Benefits
Exercise 3B: Apply Lean Six Sigma
Importance of Understanding the Business Process
The Business Process Mandate
Technique: Process Modeling
Graphical Notation Standard (BPMN)
What is Business Process Modeling Notation (BPMN)?
Benefits of BPMN
Basic Components of BPMN
Exercise 3C: Use BPMN to Document a Current State
Technique: Business Process Maturity Model
Five Levels of Maturity
Exercise 3D: Appraise Business Process Maturity Level
Section Summary and Conclusions
Capability Improvement for RCA
Section Learning Objectives
Steps in Disciplined Problem Solving
RCA as a RCA Process
Key RCA Role Considerations
Exercise 4A: Apply RCA to RCA Process
Sustainable RCA Improvement
Organizational Units
Process Area Goals, Practices
Specific and General Practices
Specific Practice Examples
Software Maturity Survey
Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA
SWOT Analysis Worksheet
Recognize the importance of the Change Management component in your RCA implementation
Using the ADKAR Model to Communicate Change
Review ADKAR© Model ?
Awareness of the need for change
Desire to participate and support the change
Knowledge on how to change
Ability to implement required skills and behaviors
Reinforcement to sustain the change
Exercise 4C: Create an Ability Checklist
The ADKAR Model: Reinforcement
Exercise 4D: Find two examples of how ADKAR will be different
Section Summary and Conclusions
Course Summary & Conclusions
Plan the Proposal and Business Case
Example: 1 Page Business Case
Exercise 5A: Creating Action Plans
Resource Guide
Questions
Additional course details:
Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.
Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.