156 Accent courses delivered Online

Course Overview: According to the World Economic Forum, business administration is one of the most in-demand professions, with an impressive 5% annual job growth rate. The Business Administration Level 3 course is pivotal in shaping these industry leaders. Delving deep into critical topics such as 'Representing Your Boss and Company', 'Skills of an Effective Administrator', and 'Business Writing Skills', it aims to equip learners with the robust skill set essential for today's dynamic business environment. The curriculum further accentuates real-world application through modules on 'Communication Skills', 'Business Telephone Skills', and 'Mail Services and Shipping', preparing students to take on multifaceted roles with finesse. The significance of this course is not just about knowledge acquisition; it's about nurturing adept administrators who can charter the rough waters of global business.This course isn't just about lessons; it's about moulding future leaders in business administration. Enrol now! Key Features of the Course: CPD Certificate: Upon completing this course, you will receive a Continuing Professional Development (CPD) certificate recognised by employers across various industries. 24/7 Learning Assistance: Our dedicated support team is available round the clock to provide guidance and resolve any queries or concerns you may have throughout your learning journey. Who is This Course For? This Business Administration Level 3 course is ideal for individuals aspiring to pursue a career in business administration or those already working in administrative roles seeking to enhance their skills and progress in their careers. Whether you are a recent graduate, a job seeker, or a professional looking to upskill, this course will provide you with the knowledge and competencies necessary to succeed. What You Will Learn: Throughout this Business Administration Level 3 course, you will delve into various modules, each focusing on a specific aspect of business administration. By the end of the program, you will have gained a comprehensive understanding of: Skills of an Effective Administrator: Develop the core skills required to excel in an administrative role, such as organisational abilities, problem-solving, and attention to detail. Business Writing Skills: Master the art of effective written communication, including email etiquette, report writing, and professional correspondence. Communication Skills: Enhance your interpersonal skills, including active listening, conflict resolution, and effective communication in diverse workplace environments. Business Telephone Skills: Learn the essentials of professional phone etiquette, handling calls, and effectively addressing customer queries or concerns. Mail Services and Shipping: Gain insights into managing mail services, handling shipments, and maintaining efficient mailing systems. Travel Arrangements: Understand the processes of organising travel arrangements, including booking flights, accommodations, and itineraries. Organising Meetings and Conferences: Learn how to plan, coordinate, and execute successful meetings and conferences, ensuring smooth operations and optimal productivity. Time Management: Discover effective strategies for prioritisation, task delegation, and time optimising to maximise productivity. Record Keeping and Filing Systems: Develop essential skills in maintaining accurate records, implementing effective filing systems, and ensuring data security. Effective Planning and Scheduling: Master efficient planning and scheduling to meet deadlines, manage projects, and streamline operations. Why Enrol in This Course: Enrolling in this Business Administration Level 3 course will give you a competitive edge in the job market. With top learner reviews, this course has been recently updated to align with industry trends and practices. The skills you acquire will make you a highly sought-after candidate in various administrative roles, opening up exciting career opportunities. Requirements: To enrol in this course, you only need a basic understanding of the English language and access to a computer with an internet connection. No prior experience or qualifications are necessary. Career Path: Upon completion of the Counselling Course - Business Administration Level 3, you will be equipped with the skills and knowledge for various professions, such as Administrative Assistant - £20,000 to £30,000 per year Office Manager - £25,000 to £40,000 per year Executive Assistant - £30,000 to £50,000 per year Human Resources Manager - £40,000 to £70,000 per year Operations Manager - £40,000 to £80,000 per year Marketing Manager - £35,000 to £70,000 per year Financial Analyst - £35,000 to £60,000 per year Business Development Manager - £40,000 to £80,000 per year Project Manager - £40,000 to £70,000 per year Management Consultant - £40,000 to £100,000 per year Certification: Upon successfully completing the Counselling Course - Business Administration Level 3, you will receive a CPD certificate, confirming your newfound expertise and enhancing your professional credibility in business administration. Course Curriculum 11 sections • 11 lectures • 05:16:00 total length •Representing Your Boss and Company: 00:34:00 •Skills of an Effective Administrator: 00:15:00 •Business Writing Skills: 00:40:00 •Communication Skills: 00:25:00 •Business Telephone Skills: 00:19:00 •Mail Services and Shipping: 00:25:00 •Travel Arrangements: 00:24:00 •Organising Meeting and Conferences: 00:25:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Effective Planning and Scheduling: 00:46:00

Overview Learn how to sell products and services using solid arguments when dealing with prospective clients, by enrolling in our Sales Diploma. This course provides you with a deep insight into the sales process and dynamics to efficiently close more deals and meet sales goals. The training allows you to learn some new ways of selling products and services you were unaware of. After your successful completion, you will be equipped with strongly developed skills to diagnose sales, prescribe solutions, generate leads, prepare weekly and monthly reports and more. Gain the expertise to meet prospects, make product demonstrations and negotiate contracts to promote your business's goodwill. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Sales Diploma. It is available to all students, of all academic backgrounds. Requirements Our Sales Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 16 sections • 55 lectures • 03:36:00 total length •Attitude: 00:01:00 •Values: 00:03:00 •Beliefs: 00:02:00 •How to Change Beliefs: 00:04:00 •Goals: 00:06:00 •Focus: 00:02:00 •The Extra Mile: 00:03:00 • Team Player Types: 00:30:00 •Accentuate the Positive: 00:03:00 •Be a Winner!: 00:02:00 •Pre-call Research: 00:02:00 •Gaining Appointments: 00:04:00 •Pre-call Planning1: 00:04:00 •Route Planning: 00:04:00 •Prioritizing your Time: 00:02:00 •Controlling the Controlable: 00:03:00 •Know your Products: 00:03:00 •Features and Benefits: 00:03:00 •Customer Perception: 00:02:00 •Beginning Sales Calls: 00:03:00 •Listening Skills Part 1: 00:07:00 •Listening Skills Part 2: 00:05:00 •Uncovering Needs: 00:05:00 •Closing a Sales Call: 00:04:00 •Post Call Analysi: 00:05:00 •Follow Up Actions: 00:02:00 •Onwards: 00:01:00 •Final Thoughts: 00:01:00 •The Number One Universal Killer Question in Selling: 00:03:00 •The Importance of Establishing the Clients Expectations: 00:02:00 •How to Close the Sale Without Sounding like a Salesman: 00:04:00 •People Buy Emotionally and Justify Logically. What to Do About It: 00:04:00 •Don't Assume You Know the Buyer's Priorities: 00:05:00 •How to Unearth the Buyer's Strategic Needs: 00:03:00 •The Importance of Implications: 00:04:00 •Being Prepared for Objections: 00:04:00 •The Most Common Objections and How to Handle Them: 00:04:00 •How to Get People to Choose What You Want Them To: 00:04:00 •What Buyers Say and What They Really Mean: 00:03:00 •What Does Value For Money Really Mean?: 00:03:00 •Five Proven Techniques to Save Money and Make Money: 00:04:00 •The Words: 'Typically', 'Realistically', 'Currently', 'Given' and 'Yet': 00:02:00 •Justifying Your Price - the Power of One: 00:04:00 •The Final 'Killer Questions' That Allow You to Negotiate More Successfully: 00:04:00 •The Real Meaning of 'Win-Win': 00:04:00 •The Rules for Discounting: 00:03:00 •How to Hold a High Price: 00:04:00 •How to Increase Average Order: 00:03:00 •The Compromise Effect: 00:03:00 •All You Need to Know About Time Management: 00:03:00 •Recognising the Moment That Matters and the Role of 'Enough': 00:06:00 •What to Do When It Starts Going Wrong: 00:05:00 •How to Understand Other People - Can You Clarify?: 00:04:00 •How to Build Your Reputation and Getting Your Client to Feel Indebted to You: 00:04:00 •Selling in the Long Term and Being Recommended: 00:04:00

Are you passionate about beauty and skincare? Are you looking for a career that offers excellent earning potential? Look no further! Our bundle of Cosmetology and Beauty Skincare courses is your gateway to a rewarding profession in the UK. In this thriving industry, skilled professionals can earn an attractive salary, with starting salaries ranging from £18,000 to £25,000 per year and experienced professionals earning up to £40,000 per year. Our Cosmetology and Beauty Skincare bundle provides a comprehensive learning experience in the art and science of beauty. The Cosmetology course covers makeup application, hair styling, and nail care, while the Beauty Skincare course focuses on maintaining healthy, glowing skin. Whether your goal is to become a cosmetologist, makeup artist, skincare specialist, or salon manager, these courses offer the expertise needed for a rewarding career in the beauty industry. Each course in this Cosmetology, Beauty Skincare bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Learning Outcome: By enrolling in this bundle, you will gain invaluable skills and knowledge in the field of beauty and skincare. Here are six key learning outcomes: Master various makeup techniques, including contouring, highlighting, and blending. Acquire expertise in hairstyling, from classic updos to modern trends. Develop in-depth knowledge of skincare products, their ingredients, and their effects on the skin. Understand the science behind different skin types and how to address specific skincare concerns. Learn nail care techniques, including manicures, pedicures, and nail art. Explore the latest trends and developments in the beauty and skincare industry. In the Cosmetology course, you will delve into the art and science of beauty, learning a wide range of techniques and principles that will enable you to enhance people's natural beauty. From makeup application to hair styling and nail care, this course equips you with the knowledge to create stunning looks that accentuate individual features and boost confidence. Our Beauty Skincare course focuses on the foundations of skincare, teaching you the secrets to maintaining healthy, glowing skin. You will explore different skincare routines, products, and techniques to help clients achieve their desired complexion. Invest in your passion for beauty and skincare today with our Cosmetology and Beauty Skincare courses. Unlock your potential and embark on a fulfilling career in this exciting industry. Enrol now and let your beauty knowledge shine! CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Cosmetology course provides a comprehensive foundation in beauty techniques, while the Beauty Skincare course focuses specifically on skincare practices. These courses are perfect for individuals who aspire to pursue a career in the beauty industry. Here's who can benefit from these courses: Aspiring cosmetologists who want to gain expertise in a variety of beauty disciplines. Individuals interested in skincare and helping others achieve healthy, radiant skin. Makeup enthusiasts who want to develop their skills and turn their passion into a profession. Hairstylists looking to expand their knowledge and offer a wider range of services. Beauty salon owners who want to enhance their employees' skills and improve their business. Career path Cosmetologist Makeup artist Skincare specialist Hairstylist Nail technician Beauty consultant Salon manager Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon finishing Cosmetology and Beauty Skincare, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Fraud Prevention: A Guide for Small and Medium Sized Enterprises   Course Description   Copyright Ross Maynard 2021   Course Description Business fraud is a significant, and growing problem. Hardly a day goes by without news reports of organisations being hacked or having their data hijacked. Phishing scams and ID theft are also serious threats to businesses. According to data produced by Accenture, 43% of cyber attacks are aimed at small or medium sized organisations, but only 14% of those organisations are well protected. Around 60% of successful internet fraud cases are the result of phishing emails, and  30% of cases result from ID theft. These two approaches are increasingly being combined in business internet fraud. The aim of this course is to help managers in small or medium sized organisations understand the fraud risk that they face, and to take action to mitigate the risk. The course covers frauds risks, creating an anti-fraud culture and developing an fraud risk management strategy. The course comes with a fraud risk mini-audit and sample anti-fraud policies, and related policy documents. The best way to prevent fraud is to have clear anti-fraud policies and procedures which all staff understand, and which are rigorously enforced; coupled with an open, communicative environment, where staff feel safe and supported to question actions and raise concerns. To help your organisation put these elements in place, this course has five parts: Part 1: What is Fraud and Who Commits it? Part 2: Creating an Anti-Fraud Culture Part 3: Fraud Risk Management Part 4: Managing Bribery Risk Part 5: Appendices with sample anti-fraud policies, fraud response plans, a whistleblowing policy and anti-bribery policy.   I hope you find the course helpful.     Key Learning Points  On completion of the course, delegates will be able to: Define meaning and nature of business fraud Appreciate the variable nature of people’s honesty and how that can tip into fraud Understand the personality types of people who commit business fraud Identify the elements of an anti-fraud culture Explain the steps required to guard against internet fraud Understand the elements of a fraud risk management strategy Outline the sanctions available for those committing fraud Develop an Anti-Fraud Policy, Fraud Response Plan, Whistleblowing Policy and Anti-Bribery Policy for their organisation Begin to audit the level of fraud risk and bribery risk in their organisation     Curriculum Part 1: What is Fraud and Who Commits it? L1: What is Fraud? L2: The Variable Nature of Honesty Part 2: Creating an Anti-Fraud Culture L3: Creating an Anti-Fraud Culture L4: Internet Fraud and Cybercrime  Part 3: Fraud Risk Management L5: The Fraud Risk Management Strategy Part 1 L6: The Fraud Risk Management Strategy Part 2 L7: Sanctions for Fraud  L8: Tips to Help Prevent Fraud L9: The Fraud Risk Mini-Audit L10: Fraud Prevention Exercises Part 4: Managing Bribery Risk L11: The Bribery Act 2010 L12: The Bribery Risk Mini-Audit Part 5: Appendices Sample Anti-Fraud Policy 1 Sample Anti-Fraud Policy 2 Sample Fraud Response Plan 1 Sample Fraud Response Plan 2 Sample Whistleblowing Policy Sample Anti-Bribery Policy     Pre-Course Requirements There are no pre-course requirements     Additional Resources PDF copies of the following documents are provided with the course: Sample Anti-Fraud Policy 1 Sample Anti-Fraud Policy 2 Sample Fraud Response Plan 1 Sample Fraud Response Plan 2 Sample Whistleblowing Policy Sample Anti-Bribery Policy Sample Code of Ethics CIMA Fraud Risk Management Guide 2016 The Honesty Questionnaire The Fraud Risk Mini-Audit The Bribery Risk Mini Audit     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Embark on a path to a meticulous and rewarding career with the 'Medical Transcription Diploma' course. With a blend of expertise and precision, this program is tailored for those with a keen eye for detail and a passion for the healthcare industry. The first paragraph unfolds the essence of medical transcription, laying the groundwork for a comprehensive understanding of the field. It imparts knowledge of the transcriptionist's role, accentuating the importance of accuracy and confidentiality. In the tranquil seclusion of your study space, you will absorb the nuances of medical reports, translating them into readable, patient records that form the backbone of medical history. The second stanza of your learning journey deepens your understanding of the medical lexicon, a fundamental tool for anyone in the healthcare documentation arena. As you delve into the intricacies of medical jargon, your proficiency grows, and with it, the ability to convert complex terminology into clear, concise text. The course equips you with the know-how of formatting and data protection, vital in maintaining the integrity and security of sensitive information. This diploma not only cultivates your transcription capabilities but also your appreciation of the vital role these skills play in the wider context of patient care and medical records management. Learning Outcomes: Grasp the fundamentals and significance of the medical transcriptionist's role in healthcare documentation. Interpret and transcribe various medical reports with high accuracy. Command a comprehensive medical vocabulary essential for transcription services. Apply correct formatting practices to produce clear and professional documentation. Uphold stringent data protection standards to ensure patient confidentiality and information security. Why buy this Medical Transcription Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Medical Transcription Diploma Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Medical Transcription course for? Individuals seeking to enter the healthcare sector with a focus on medical documentation. Secretarial professionals aiming to specialise in medical transcription services. Healthcare staff wishing to augment their administrative skills with transcription expertise. Career changers desiring a detailed understanding of medical report handling. Freelancers looking to provide transcription services within the medical field. Career path Medical Transcriptionist: £18,000 - £30,000 Medical Secretary: £20,000 - £35,000 Healthcare Documentation Specialist: £25,000 - £40,000 Clinical Coder: £22,000 - £37,000 Medical Records Coordinator: £19,000 - £32,000 Medical Scribe: £20,000 - £35,000 Prerequisites This Medical Transcription Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Medical Transcription Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Medical Transcription Introduction to Medical Transcription 00:13:00 Module 02: The What, How, Who and Why of Medical Transcription The What, How, Who and Why of Medical Transcription 00:18:00 Module 03: Understanding Medical Reports Understanding Medical Reports 00:26:00 Module 04: Medical Language Boot Camp Medical Language Boot Camp 00:13:00 Module 05: Formatting: The Basics Formatting: The Basics 00:15:00 Module 06: Data Protection Data Protection 00:18:00 Assignment Assignment - Medical Transcription Diploma - Level 3 00:00:00

Stepping into the realm of B2B sales? Prepare to delve deep into the intricate world of 'B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales'. This course unravels the mysteries behind understanding B2B buyers and lays a foundation to construct impactful marketing strategies. Delve into the art of aligning sales with marketing, building robust sales teams, and mastering lead generation. The latter modules accentuate essential sales techniques, proficient management strategies, and the importance of customer relationships. Ready to conquer global B2B sales? We've got you covered. Join us and get ahead in the competitive B2B sales sphere! Learning Outcomes Comprehend the fundamentals of B2B sales and marketing. Identify and understand the unique needs and behaviours of B2B buyers. Design and implement a robust B2B marketing plan. Acquire knowledge on aligning sales teams and marketing efforts for optimal results. Master the tools and techniques for efficient customer relationship management. Why buy this B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales course for? Aspiring B2B sales and marketing enthusiasts keen to deepen their understanding. Business owners wanting to refine their sales strategies. Marketing professionals aiming to specialise in the B2B sector. Sales managers seeking insights into team building and lead generation. B2B consultants striving to enhance their market reach and efficacy. Prerequisites This B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales does not require you to have any prior qualifications or experience. You can just enrol and start learning.This B2B Sales & Marketing Strategies: Winning in Business-to-Business Sales was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path B2B Sales Manager: £40,000 - £60,000 B2B Marketing Specialist: £35,000 - £50,000 Sales Team Lead: £45,000 - £65,000 Lead Generation Expert: £30,000 - £45,000 Customer Relationship Manager: £35,000 - £55,000 Global B2B Sales Executive: £50,000 - £70,000 Course Curriculum Module 01: Introduction to B2B Sales and Marketing Introduction to B2B Sales and Marketing 00:14:00 Module 02: Understanding the B2B Buyer Understanding the B2B Buyer 00:12:00 Module 03: Creating A B2b Marketing Strategy Creating A B2b Marketing Strategy 00:13:00 Module 04: Sales And Marketing Alignment Sales And Marketing Alignment 00:14:00 Module 05: Building A B2b Sales Team Building A B2b Sales Team 00:14:00 Module 06: B2b Lead Generation B2b Lead Generation 00:14:00 Module 07: B2B Sales Techniques B2B Sales Techniques 00:15:00 Module 08: B2b Sales Management B2b Sales Management 00:13:00 Module 09: Customer Relationship Management Customer Relationship Management 00:11:00 Module 10: Global B2b Sales And Marketing Global B2b Sales And Marketing 00:11:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Overview Learn about Sales and Marketing Principles from industry experts and boost your professional skill. This Sales and Marketing Principles course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Sales and Marketing Principles. You'll also gain the skills of Sales and Marketing Principles to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Sales and Marketing Principles professionals and gain first-hand experience of Sales and Marketing Principles problem-solving. The Sales and Marketing Principles  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Sales and Marketing Principles, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Sales and Marketing Principles will provide you with the latest information and updates of Sales and Marketing Principles. It will keep you one step ahead of others and increase your chances of growth. Why buy this Sales and Marketing Principles? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sales and Marketing Principles you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sales and Marketing Principles does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Sales and Marketing Principles was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Sales and Marketing Principles is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Sales Skills for Beginners Mindset Attitude 00:01:00 Values 00:03:00 Beliefs 00:02:00 How to Change Beliefs 00:04:00 Goals 00:06:00 Focus 00:02:00 The Extra Mile 00:03:00 Team Player 00:02:00 Accentuate the Positive 00:03:00 Be a Winner! 00:02:00 Organizational Skills Pre-call Research 00:02:00 Gaining Appointments 00:04:00 Pre-call Planning 00:04:00 Route Planning 00:04:00 Prioritizing your Time 00:02:00 Controlling the Controlable 00:03:00 Product Knowledge Know your Products 00:03:00 Features and Benefits 00:03:00 Customer Perception 00:02:00 Sales Calls Beginning Sales Calls 00:03:00 Listening & Question Listening Skills Part 1 00:07:00 Listening Skills Part 2 00:05:00 Uncovering Needs 00:05:00 Closing Sales Calls Closing a Sales Call 00:04:00 Following Up Post Call Analysis 00:05:00 Follow Up Actions 00:02:00 Onwards 00:01:00 Final Thoughts 00:01:00 Mastering Sales Techniques The Guaranteed Way to Improve Your Sales Technique The Number One Universal Killer Question in Selling 00:03:00 The Importance of Establishing the Clients Expectations 00:02:00 How to Close the Sale Without Sounding like a Salesman 00:04:00 Why People Buy and How to Get Them to Buy from Us People Buy Emotionally and Justify Logically. What to Do About It 00:04:00 Don't Assume You Know the Buyer's Priorities 00:05:00 How to Unearth the Buyer's Strategic Needs 00:03:00 The Importance of Implications 00:04:00 Why People Don't Buy and How to Counteract Any Objection Being Prepared for Objections 00:04:00 The Most Common Objections and How to Handle Them 00:04:00 How to Get People to Choose What You Want Them To 00:04:00 What Buyers Say and What They Really Mean 00:03:00 Holding a High Price What Does Value For Money Really Mean? 00:03:00 Five Proven Techniques to Save Money and Make Money 00:04:00 The Words: 'Typically', 'Realistically', 'Currently', 'Given' and 'Yet' 00:02:00 Justifying Your Price - the Power of One 00:04:00 The Final 'Killer Questions' That Allow You to Negotiate More Successfully 00:04:00 Win-Win and Increasing Average Order Value The Real Meaning of 'Win-Win' 00:04:00 The Rules for Discounting 00:03:00 How to Hold a High Price 00:04:00 How to Increase Average Order 00:03:00 The Compromise Effect 00:03:00 Sales Techniques You Need to Know All You Need to Know About Time Management 00:03:00 Recognising the Moment That Matters and the Role of 'Enough' 00:06:00 What to Do When It Starts Going Wrong 00:05:00 How to Understand Other People - Can You Clarify? 00:04:00 How to Build Your Reputation and Getting Your Client to Feel Indebted to You 00:04:00 Selling in the Long Term and Being Recommended 00:04:00

The MOST DEMANDED PATHWAY are WAITING for YOU Are you eager to explore the thrilling world of Voice Acting and become a real "Voice Actor"? This means that instead of just recording commercials, promos, and announcements as voiceovers for income, you can hone your vocal acting skills and gain the ability to act in various audio scenarios! Look no further - this comprehensive voice acting training course will provide you with everything you need to get ahead. From learning about dialects and accents to developing character voices, you'll be able to start your journey towards becoming an expert voice actor. With interesting activities, amusing examples, and constructive exercises designed to challenge your abilities, you're sure to find this voice acting course rewarding, invigorating, and truly captivating. Voice Acting Course Package: Course 01: Voice Actor Training Course 02: Public Speaking Voice Acting Training Learning Outcomes: Upon successful completion of this highly appreciated Voice Acting Training course, you'll be a skilled professional, besides- Discover your "business voice". Develop your marketing and branding skills. Determine the tools you'll need to construct your studio. Learn proper studio etiquette and recording techniques. Learn the fundamentals of audio editing for a clear sound. Find out how and where to land your first jobs. Create a character bag that contains a variety of personas. Along with the Voice Acting Training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Embark on your next step in life today - enrol now and make yourself one step closer to success. Course contains advanced and latest curriculum study modules: Course 01: Voice Actor Training Module 01: Introduction Module 02: Voiceover Basics Module 03: Finding Your Voice Module 04: Using Your Instrument Module 05: Exercising Your Voice Module 06: Useful Tips Module 07: Plan Your Demo Module 08: The Audition Module 09: Record Your Voice Module 10: The Studio Module 11: Promoting Your Voice Module 12: UK Voice Acting Industry Course 02: Public Speaking Module 01: Hook Your Audience Module 02: Show Confidence Module 03: Overcome Nervousness Module 04: Tailor Your Approach Module 05: Speak Well Module 06: Body Language Module 07: Keep Their Attention Module 08: Maximize Media Impact Module 09: Manage Pace Module 10: Answer Questions Module 11: Make It Enjoyment Module 12: Handle Distractions Module 13: Close Well CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? If you want to master professional acting abilities to turn your inherent talent in creating 'funny voices' into paid regular work, this is for you! Great for seasoned voice actors who want to increase their revenue by adding gaming and animation studios to their clientele! Ideal for trained actors who need to make money while waiting for stage bookings. All varieties of voices are required for voice acting job in video games and animation, therefore regardless of your age, this course is for you to help start your voice acting career! Requirements To enrol in this Voice Acting Training course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this Voice Acting course, you can explore trendy and in-demand jobs related to Voice Training, such as- Voiceover Artist: £20,000 to £50,000 per year Audiobook Narrator: £25,000 to £50,000 per year Commercial Voice Actor: £25,000 to £60,000 per year Video Game Voice Actor: £25,000 to £60,000 per year Animation Voice Actor: £25,000 to £60,000 per year Certificates 1 CPD Accredited Hard Copy Certificate Hard copy certificate - Included 1 CPD Accredited Hard Copy Certificate- Delivery charge: Inside the UK: £3.99, Outside of the UK: £9.99 Certificate of completion Digital certificate - Included CPD Accredited PDF Certificate Other CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 Other CPD Accredited Hard Copy Certificate for £9.99 Delivery charge: Inside the UK: Free Outside of the UK: £9.99

Our goal with this course is to teach advanced Vietnamese.