Description

If you've ever considered working as a Service Desk Support Analyst but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Service Desk Support Analyst course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation.

The Service Desk Support Analyst course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Service Desk Support Analyst. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Service Desk Support Analyst course, you will get a widely respected accreditation and a deeper knowledge of the topic.

Key Benefits

Accredited by CPD

Instant e-certificate

Fully online, interactive course

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.

Curriculum

Module 01: Managing Interoffice Calls and Voicemail

Module 02: Aspects of Phone Etiquette

Module 03: Business Telephone Skills

Module 04: Building Rapport Over the Phone

Module 05: Inbound and Outbound Calls

Module 06: Active Listening and Managing Tough Callers

Module 07: Mail Services and Shipping

Module 08: Intra Organisation Dealings

Module 09: Problem Solving over the Phone

Module 10: Record Keeping and Filing Systems

Module 11: Business Writing Skills

Module 12: Organisational Skills

Module 13: Communication Skills

Module 14: Customer Relationship Management

Module 15: Effective Planning and Scheduling

Module 16: Invoicing/Petty Cash

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Service Desk Support Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Service Desk Support Analyst training.

Certificates

Certificate of completion (Hardcopy)

Hard copy certificate - Included

Certificate of completion (PDF)

Digital certificate - Included

Course Images

Service Desk Support Analyst Course

By Training Express

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