Diploma in Implementing Customer Care Complaint Resolution Course

CPD Certified

Instant e-certificate and hard copy dispatch by next working day

Fully online, interactive course with audio voiceover

Developed by qualified professionals in the field

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Module 01: Complaints & Customer Value

Module 02: Building Rapport & Trust

Module 03: Effective Communication

Module 04: Handling Various Customer Types

Module 05: Customer-Centric Complaint Resolution

Module 06: Proactive Complaint Prevention and Service Recovery

Module 07: Advanced Technology and Tools in Customer Care

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: CRM Databases

Module 05: Deepening Customer Relationship

Module 06: Handling Customer Complaints

Module 07: Introduction to Customer Service

Module 08: What's Different about Good Customer Service?

Module 09: Customer Service Communication Strategies

Module 10: Building Rapport Over the Phone

Module 11: Active Listening and Managing Tough Callers

Module 12: Problem Solving over the Phone

Module 13: Time Management

Module 14: Record Keeping and Filing Systems

Module 01: Introduction to Patient Customer Service

Module 02: Effective Patient Customer Service Training

Module 03: Areas of Patient Customer Service

Module 04: Customer Service Operative Skills

Module 05: Organising Schedules

Module 06: Medical Jargon and Terminology

Module 07: Effective Filing Systems in Medical Offices

Module 08: Patient Customer Service Soft Skills

Module 09: What Customer Service Is to Different Medical Professionals

Module 10: Providing Customer Service and Support to Colleagues

Module 11: Handling Difficult Customers

Module 01: Introduction to Customer Service

Assessment Module 01

Module 02: Characteristics of Good Customer Service

Assessment Module 02

Module 03: Customer Relationship Management

Assessment Module 03

Module 04: Communicate with Customers

Assessment Module 04

Module 05: Handling Customer Complaints

Assessment Module 05

Module 06: Problem Solving Over Phone

Assessment Module 06

Module 07: Improving Customer Service

Assessment Module 07

Module 01: Who We Are and What We Do

Module 02: The Sales Process and Dealing with Customers at the Checkout

Module 03: Importance of Consumer Behaviour

Module 04: Taking Trends and Targeting Customers Effectively

Module 05: The Importance of Communicating with Customers

Module 06: Identifying and Addressing Customer Needs

Module 07: Generating Return Business

Module 08: In-Person Customer Service

Module 09: Giving Customer Service over the Phone

Module 10: Providing Electronic Customer Service

Module 11: Recovering Difficult Customers

Module 12: Understanding When to Escalate

Master complaints handling for diverse customer needs.

Cultivate trust and rapport for effective communication.

Employ proactive strategies for complaint prevention and resolution.

Utilize advanced technology tools for enhanced customer care.

Demonstrate expertise in patient customer service within medical settings.

Implement retail customer service techniques for generating return business.

Aspiring customer service professionals seeking specialised training.

Individuals aiming to enhance their communication and problem-solving skills.

Medical office staff desiring to excel in patient customer service.

Retail employees looking to advance their career in customer service.

Anyone interested in a lucrative career in complaint resolution.

Customer Service Representative - £18K to 24K/year.

Retail Sales Associate - £16K to 20K/year.

Medical Receptionist - £18K to 22K/year.

Customer Care Advisor - £18K to 24K/year.

Customer Service Manager - £24K to 30K/year.