Description

Customer service is critical for businesses because it directly impacts their relationships with customers. Did you know that businesses lose an estimated $75billion each year due to poor customer service? For only £300 you will be able to learn all there is to know about customer service with an instant save of £60.

Happy customers are more likely to stick around. Moreover, positive customer service experiences can foster brand loyalty and can turn customers into loyal fans.

According to Reed a Customer service can earn upto £28,000 to £35,000 in a year depending on experience, location and many other factors.

Ready to take your customer service skills to the next level? Join us on this transformative journey and become a customer service superstar! Enrol now and let's start delivering unforgettable experiences together!

Key features:

Instant e-certificate

Fully online, interactive course

Developed by professionals in the field

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

This Bundle Includes Following Courses :

Course 01: Customer Service

Course 02: Customer Service Advisor

Course 03: Retail Customer Service - Level 3

Course 04: Patient Customer Service

Course 05: Communication & Customer Service for Receptionist

Course 06: Phone-Based Customer Service

Course 07: Digital Product Management

Course 08: Stress Management

Course 09: Public Relations

Course 10: Conflict Resolution Training

Course 11: Cross-Cultural Awareness Training

Course 12: Know Your Customer (KYC)

Course 13: Customer Due Diligence (CDD)

Course 14: Performance Management

Course 15: Decision Making and Critical Thinking

Course 16: Sales: Psychology of Customers

Course 17: Problem Solving Skills

Course 18: CRM - Customer Relationship Management

Course 19: Communication Skills

Course 20: Change Management

Course 21: Self Esteem and Assertiveness Skills Course

Course 22: Handling and Managing Difficult Conversations

Course 23: Workplace Confidentiality

Course 24: Negotiation Skills

Course 25: Introduction to Emotional Intelligence

Course 26: Email Writing

Course 27: Microsoft Excel

Course 28: Equality & Diversity

Course 29: Positive Psychology

Course 30: Project Management: Six Sigma

Learning Outcomes:

Enhance customer satisfaction through effective communication and problem-solving skills.

Develop proficiency in conflict resolution and stress management techniques.

Understand cross-cultural awareness and its impact on customer interactions.

Apply principles of CRM and digital product management for customer service.

Improve decision-making abilities and critical thinking in customer-related scenarios.

Cultivate self-esteem, assertiveness, and emotional intelligence for better service.

Accreditation

All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.

CPD

300 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Individuals seeking employment in customer-facing roles.

Professionals aiming to enhance customer service skills and competencies.

Those working in retail, healthcare, hospitality, or service industries.

Individuals aspiring to advance their careers in customer service roles.

Anyone interested in improving communication and problem-solving abilities.

Requirements

Learners do not require any prior qualifications to enrol on this Customer Service Online Training Courses. You just need to have an interest in Customer Service.

Career path

After completing this Customer Service Online Training Courses you will have a variety of careers to choose from. The following job sectors of Customer Service are:

Customer Service Manager

Retail Store Supervisor

Sales Representative

Receptionist

Project Coordinator

Administrative Assistant

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Customer Service Online Training Courses

By Training Express

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