Customer Service Diploma Level 3 Course

Description

What do you do when the customer is being a Karen? How do you turn a 'dissatisfied customer' into a 'well-satisfied willing to continue doing business with you customer'? Find out how by enrolling in this customer service training course.

Customer service is hard, whether it's over the phone, in person, or even something as simple as live chat. You have to deal with difficult people; you have to maintain professionalism, you have to remain calm, you have to hold a smile, you have to talk and type at the same time. It's such a dynamic job that requires you to always be at your best.

It can be really scary if you don't know what you are doing, and it may even cost you your job if you slip up. And in this economy, losing your job can ruin you financially.

Don't worry; this customer service training course was created to teach even absolute beginners how to give 'Concierge' level customer service. Whether you work in retail, tech support, or customer success, you will undoubtedly find each of the 15 modules of this customer service course an absolute joy to study.

You will get extensive lessons on total quality management so that you can always make the customer feel like they are valued and looked after; you will learn about the 10 deadly mistakes that most customer service agents make and how you can avoid them.

Additionally, you will learn how to retain customers so that you can make money from repeated transactions, and of course, once you finish the customer service training course, you will become confident in handling even the most difficult customers. And as a bonus, at the very end of the customer service training course, you will receive some tips that will teach you... well, you will find out once you enrol.

So what are you waiting for? Join our customer service course now-it'll be the best £12 you will ever spend, we guarantee it.

Key Features

Customer Service Training Learning Objectives:

Customer Service Course Curriculum

Certification

Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate.

Accreditation

This Customer Service Level 3 Diploma course is accredited by the CPD Quality Standards - UK.

10 CPD hours / points Accredited by CPD Quality Standards

Learners do not require any prior knowledge or qualifications to enrol in this course.

With the dynamic skills you achieve from this customer service training course, you will be able to get your foot in the door across a wide range of industries and professions; here are just a few of them as examples:

Certificate of completion (Hardcopy)

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Certificate of completion (PDF)

Digital certificate - Included