Description

[Updated 2024]

[Watch Free Preview: 1st Module of Customer Service Course]

The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.

This Customer Service training course includes case studies and practical exercises that will help you to deliver excellent customer service in-person, over the phone and online. It covers body language techniques, telephone etiquette how to identify your customers' needs, and much more.

Key Features

This Customer Service course includes the following offers:

CPD Accredited Customer Service training

Instant FREE e-certificate

Fully online, interactive Customer Service course with audio voiceover

The Customer Service Diploma Level 2 & 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.

Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 & 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.

This Customer Service Diploma Levels 2 & 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.

Learning Outcomes

By the end of the Customer Service course, learners will be able to:

Customer Needs Analysis

Boost Customer Excellence

Understand the components of Customer Relationship Management (CRM)

Learn High standard customer service

Maintain Telephone etiquette

Curriculum

The curriculum of Customer Service Diploma Level 2 & 3 is:

Module 01: Introduction to Customer Service

Module 02: Characteristics of Good Customer Service

Module 03: Customer Relationship Management

Module 04: Communicate with Customers

Module 05: Handling Customer Complaints

Module 06: Problem-Solving Over Phone

Module 07: Improving Customer Service

Accreditation

Our Customer Service Diploma Level 2 & 3 course is fully CPD-Quality Standards Accredited

Certification

Once you've successfully completed your Customer Service Diploma Level 2 & 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Career Opportunities

This Customer Service course could lead you to many different career opportunities and the average salary in the UK is: £25,000 per year

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Module 01: Introduction 05:45 1: Introduction Preview 05:45

Module 02: Characteristics of Good Customer Service 03:36 2: Characteristics of Good Customer Service 03:36

Module 03: Customer Relationship Management 04:23 3: Customer Relationship Management 04:23

Module 04: Communicate with Customers 05:59 4: Communicate with Customers 05:59

Module 05: Handling Customer Complaints 05:36 5: Handling Customer Complaints 05:36

Module 06: Problem Solving Over Phone 04:46 6: Problem Solving Over Phone 04:46

Module 07: Improving Customer Service 08:58 7: Improving Customer Service 06:58 8: CPD Certificate & Transcript 01:00 PDF 9: Leave a Review 01:00 PDF

Who is this course for?

This Customer Service Diploma Level 2 & 3 course is ideal for those who are looking to secure a role in the following fields:

Sales Representatives

Retail

Telemarketers

Front Desk Receptionists

Managing Customer Excellence

Customer service management

Customer Account Advisor

Customer Account Executive

Customer Accounts Advisor

Customer Consultant

Customer Administrator

Customer Coordinator

Customer Care

Customer Support

Course Progression

After completing the course, you can progress to:

Level 2 Certificate in Principles of Customer Service

Level 3 Certificate in Principles of Customer Service

Level 3 Diploma in Customer Service (RQF)

Certificate in Know Your Customer & Customer Due Diligence

Requirements

No formal qualification to enrol in course.

Career path

Customer Care Operator

Customer Care Representative

Receptionist

Medical Receptionist

Customer Service Manager

Restaurant Manager

Customer Account Administrator

Certificates

CPD Certified Hardcopy Certificates

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

CPD Certified PDF Certificates

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Course Images

Customer Service Diploma Level 2 & 3 Course

By Training Express

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