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£12
£12
On-Demand course
All levels
[Updated 2024]
[Watch Free Preview: 1st Module of Customer Service Course]
The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.
This Customer Service training course includes case studies and practical exercises that will help you to deliver excellent customer service in-person, over the phone and online. It covers body language techniques, telephone etiquette how to identify your customers' needs, and much more.
Key Features
This Customer Service course includes the following offers:
CPD Accredited Customer Service training
Instant FREE e-certificate
Fully online, interactive Customer Service course with audio voiceover
The Customer Service Diploma Level 2 & 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.
Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 & 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.
This Customer Service Diploma Levels 2 & 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.
Learning Outcomes
By the end of the Customer Service course, learners will be able to:
Customer Needs Analysis
Boost Customer Excellence
Understand the components of Customer Relationship Management (CRM)
Learn High standard customer service
Maintain Telephone etiquette
Curriculum
The curriculum of Customer Service Diploma Level 2 & 3 is:
Module 01: Introduction to Customer Service
Module 02: Characteristics of Good Customer Service
Module 03: Customer Relationship Management
Module 04: Communicate with Customers
Module 05: Handling Customer Complaints
Module 06: Problem-Solving Over Phone
Module 07: Improving Customer Service
Accreditation
Our Customer Service Diploma Level 2 & 3 course is fully CPD-Quality Standards Accredited
Certification
Once you've successfully completed your Customer Service Diploma Level 2 & 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
Career Opportunities
This Customer Service course could lead you to many different career opportunities and the average salary in the UK is: £25,000 per year
10 CPD hours / points Accredited by CPD Quality Standards
Module 01: Introduction 05:45 1: Introduction Preview 05:45
Module 02: Characteristics of Good Customer Service 03:36 2: Characteristics of Good Customer Service 03:36
Module 03: Customer Relationship Management 04:23 3: Customer Relationship Management 04:23
Module 04: Communicate with Customers 05:59 4: Communicate with Customers 05:59
Module 05: Handling Customer Complaints 05:36 5: Handling Customer Complaints 05:36
Module 06: Problem Solving Over Phone 04:46 6: Problem Solving Over Phone 04:46
Module 07: Improving Customer Service 08:58 7: Improving Customer Service 06:58 8: CPD Certificate & Transcript 01:00 PDF 9: Leave a Review 01:00 PDF
This Customer Service Diploma Level 2 & 3 course is ideal for those who are looking to secure a role in the following fields:
Sales Representatives
Retail
Telemarketers
Front Desk Receptionists
Managing Customer Excellence
Customer service management
Customer Account Advisor
Customer Account Executive
Customer Accounts Advisor
Customer Consultant
Customer Administrator
Customer Coordinator
Customer Care
Customer Support
Course Progression
After completing the course, you can progress to:
Level 2 Certificate in Principles of Customer Service
Level 3 Certificate in Principles of Customer Service
Level 3 Diploma in Customer Service (RQF)
Certificate in Know Your Customer & Customer Due Diligence
No formal qualification to enrol in course.
Customer Care Operator
Customer Care Representative
Receptionist
Medical Receptionist
Customer Service Manager
Restaurant Manager
Customer Account Administrator
CPD Certified Hardcopy Certificates
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
CPD Certified PDF Certificates
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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