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Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.
Level 3 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access
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This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
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ð Prepare for Takeoff: Cabin Crew Training Course! ï¸ Embark on an exhilarating journey towards a dynamic career in aviation as you enroll in our comprehensive Cabin Crew Training Course. Tailored to equip you with the skills and knowledge necessary for the exciting role of a cabin crew member, this course is your passport to a career where exceptional service and safety take center stage. ð Module 1: Introduction to the Aviation Industry Begin your journey with Module 1, providing a thorough introduction to the vast and intricate aviation industry. Explore the history, evolution, and key players shaping the skies. Lay the foundation for your understanding of the aviation landscape and the crucial role cabin crew members play in ensuring a seamless passenger experience. ð Module 2: Airline and Cabin Crew Regulations Navigate the regulatory skies with Module 2, dedicated to airline and cabin crew regulations. Gain insights into the rules, guidelines, and standards set by aviation authorities. Understand the legal framework that governs the industry, ensuring compliance and safety in every aspect of cabin crew operations. ð¤ Module 3: Cabin Crew Duties and Responsibilities Immerse yourself in the multifaceted role of a cabin crew member with Module 3. Explore the wide range of duties and responsibilities, from ensuring passenger comfort to maintaining cabin safety. Learn the art of effective communication, conflict resolution, and creating a positive and welcoming atmosphere on board. ð¨ Module 4: Emergency Procedures and Equipment Prepare for any scenario with Module 4, focusing on emergency procedures and equipment. Master the protocols for handling emergencies, from evacuations to first aid. Familiarize yourself with the operation of safety equipment, ensuring you are ready to respond swiftly and effectively in any unexpected situation. ð½ï¸ Module 5: In-Flight Service and Hospitality Elevate the passenger experience with Module 5, dedicated to in-flight service and hospitality. Hone your skills in delivering exceptional service, from serving meals to attending to passenger needs. Understand the nuances of in-flight hospitality, transforming ordinary journeys into memorable experiences for passengers. ð Why Choose Our Cabin Crew Training Course? Industry-Experienced Instructors: Learn from seasoned cabin crew professionals with a wealth of hands-on experience. Practical Training: Engage in realistic in-flight simulations, role-playing exercises, and hands-on scenarios to prepare for real-world situations. Cultural Sensitivity: Develop a strong understanding of cultural sensitivity and adaptability, essential for serving a diverse range of passengers. Career Placement Support: Graduate with the confidence and skills to kickstart a successful career as a cabin crew member, with ongoing support in securing employment opportunities. Don't miss the chance to turn your passion for travel into a thrilling career in the skies! Enroll now in the Cabin Crew Training Course and position yourself for success in an industry where your dedication to safety and exceptional service will make you a standout member of the cabin crew. Your journey into the world of aviation excellence begins here! ðâ¨ð Course Curriculum Module 1_ Introduction to the Aviation Industry. Introduction to the Aviation Industry. 00:00 Module 2_ Airline and Cabin Crew Regulations. Airline and Cabin Crew Regulations. 00:00 Module 3_ Cabin Crew Duties and Responsibilities. Cabin Crew Duties and Responsibilities. 00:00 Module 4_ Emergency Procedures and Equipment. Emergency Procedures and Equipment. 00:00 Module 5_ In-Flight Service and Hospitality. In-Flight Service and Hospitality. 00:00
Embark on a journey to unravel the intricacies of customer relationship management (CRM) excellence with the 'Understanding Excellence in Customer Relationship Management' course. Explore the foundations of hospitality management while delving into various facets of the hotel industry. Master the art of selection, recruitment, development, and training in the hospitality sector. Gain insights into efficient front office, housekeeping, engineering, and food and beverage operations. Learn strategies for maintaining service quality, enhancing customer satisfaction, and leveraging technology in the world of e-hospitality. Learning Outcomes: Gain a comprehensive understanding of hospitality management and the hotel industry. Explore the selection and recruitment process within the hospitality sector. Learn effective strategies for staff development and training in hospitality. Master the management of front office, housekeeping, engineering, and food and beverage operations. Understand techniques for ensuring service quality and customer satisfaction. Discover the role of marketing and technology in the travel and tourism business. Familiarize yourself with accounting principles relevant to the hospitality industry. Embrace the concept of e-hospitality and its impact on customer relationship management. Why buy this Understanding Excellence in Customer Relationship Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Understanding Excellence in Customer Relationship Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Understanding Excellence in Customer Relationship Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. Aspiring and current professionals in the hospitality and hotel industry. Hotel managers, supervisors, and front-line staff seeking to enhance customer relationships. Students pursuing careers in travel, tourism, and hospitality management. Individuals interested in the intersection of service quality and customer satisfaction. Prerequisites This Understanding Excellence in Customer Relationship Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager - Median salary of £30,000 - £50,000 per year. Front Office Manager - Median salary of £25,000 - £35,000 per year. Restaurant Manager - Median salary of £25,000 - £40,000 per year. Hospitality Trainer - Median salary of £25,000 - £35,000 per year. Travel and Tourism Marketing Specialist - Median salary of £25,000 - £40,000 per year. Course Curriculum Understanding Excellence in Customer Relationship Management Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Understanding Excellence in Customer Relationship Management 00:20:00 Final Exam Final Exam - Understanding Excellence in Customer Relationship Management 00:20:00
Step into a world where exceptional service is the hallmark of excellence. Our unique online training programme for waiters is designed to transform your approach to the art of dining. Whether you're just starting or looking to refine your skills, this course provides an invaluable foundation in the subtleties of superior service. From understanding the intricacies of the food service business to mastering the nuances of creating a remarkable first impression, you'll gain insights that set you apart in the bustling world of hospitality. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Embrace the journey towards becoming an indispensable asset to any dining establishment. Learn the secrets of maintaining composure and extending genuine friendliness under pressure. Discover the essential practices of personal health, hygiene, and sanitary food handling that ensure safety and satisfaction for every guest. Equip yourself with the knowledge of the products you serve, the sequences that define seamless service, and the additional responsibilities that make you a versatile and dependable team member. This comprehensive training goes beyond the basics, offering guidance on supervisory roles and safety considerations to mould you into a well-rounded, confident, and capable individual ready to enhance any dining experience. Join us and elevate your service to extraordinary levels. Course Curriculum Module 01: Facts about Food Service Business and waiters Module 02: The First Impression You Make Module 03: Calmness & Friendliness Module 04: Personal Health and Hygiene Module 05: Sanitary Food Handling Module 06: Personal Skills Module 07: Product Knowledge and Service Module 08: Service Sequences Module 09: Additional Responsibilities Apart from Food Serving Module 10: Supervisory Responsibilities Module 11: Safety Considerations Learning Outcomes: Understand key facts about the food service industry and waiter roles. Make a positive first impression in a service environment. Maintain calmness and demonstrate friendliness with customers. Uphold personal health and hygiene standards in food service. Apply sanitary food handling techniques to ensure safety. Develop essential personal skills for effective food service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Waiter Training Online Course 2:45:09 1: Module 01: Facts about Food Service Business and waiters 12:26 2: Module 02: The First Impression You Make 07:32 3: Module 03: Calmness & Friendliness 11:28 4: Module 04: Personal Health and Hygiene 10:45 5: Module 05: Sanitary Food Handling 14:52 6: Module 06: Personal Skills 14:13 7: Module 07: Product Knowledge and Service 18:15 8: Module 08: Service Sequences 23:02 9: Module 09: Additional Responsibilities Apart from Food Serving 19:35 10: Module 10: Supervisory Responsibilities 20:05 11: Module 11: Safety Considerations 11:56 12: CPD Certificate - Free 01:00 Who is this course for? Individuals new to the food service industry. Waiters seeking to improve their service skills. Hospitality students wanting practical industry knowledge. Restaurant staff aiming for career advancement. Food service supervisors needing comprehensive training. Career path Waiter Restaurant Supervisor Food Service Manager Hospitality Trainer Banquet Server Catering Assistant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.