32 Courses

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Maintaining impeccable hygiene in catering is not just a requirement but a fundamental commitment to ensuring the safety and well-being of both customers and reputation. Unlock a world of opportunity with our comprehensive bundle in Catering Management, Hospitality Management, and Food Hygiene and Safety. Discover the lucrative prospects in the UK with potential yearly earnings ranging from £25,000 to £50,000 in this dynamic industry. Enhance your skills and knowledge in these fields through our engaging courses and pave the way for a successful career. Our comprehensive bundle in Catering Management, Hospitality Management, and Food Hygiene and Safety equips you with the knowledge and skills to excel in the catering and hospitality industry. Dive into the intricacies of overseeing catering operations, learn how to manage hospitality establishments effectively, and gain expertise in maintaining impeccable hygiene standards. Prepare for success in the captivating world of catering, hospitality, and food hygiene and safety. Each course in this Catering Management, Hospitality Management & Food Hygiene, and Safety bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Catering Management Hospitality Management Food Hygiene and Safety Course Learning Outcome: Gain a comprehensive understanding of catering management principles, including menu planning, cost control, and customer service management. Develop the skills to effectively oversee and coordinate catering operations, ensuring smooth and efficient service delivery. Acquire in-depth knowledge of hospitality management practices, including revenue management, marketing strategies, and customer relationship management. Learn essential food hygiene and safety practices, regulations, and procedures to maintain a clean and safe environment in the food industry. Enhance your ability to prevent foodborne illnesses and maintain compliance with industry standards through proper food handling, storage, and sanitation practices. Acquire the skills necessary to lead teams, deliver exceptional guest experiences, and effectively manage hospitality establishments such as hotels, resorts, restaurants, and event venues. In the Catering Management course, you will delve into the intricacies of overseeing and coordinating catering operations. Gain insights into menu planning, cost control, and customer service management. Learn how to create exceptional dining experiences, ensuring smooth operations and client satisfaction. Develop a deep understanding of catering principles and strategies that will set you apart in this competitive industry. With our Hospitality Management course, you will explore the diverse aspects of managing hospitality establishments. From hotels and resorts to restaurants and event venues, acquire the knowledge to effectively lead teams and deliver exceptional guest experiences. Dive into topics such as revenue management, marketing strategies, and customer relationship management. Unlock the secrets of successful hospitality management and become a sought-after professional. Ensure the highest standards of hygiene and safety in the food industry with our Food Hygiene and Safety course. Discover the essential practices and regulations to maintain a clean and safe environment. From proper food handling and storage to effective sanitation procedures, acquire the skills needed to prevent foodborne illnesses and maintain compliance with industry standards. Equip yourself with the knowledge to protect consumers and elevate the reputation of any food-related establishment. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Fresh graduates aspiring to build a successful career in the catering and hospitality industry Career changers seeking to transition into the exciting world of catering and hospitality management Industry professionals who wish to enhance their skills and broaden their career opportunities Entrepreneurs planning to establish their own catering or hospitality business Individuals passionate about food and eager to learn about the intricacies of the industry Career path Catering Manager: £25,000 to £50,000 per year Hotel Manager: £30,000 to £60,000 per year Restaurant Manager: £25,000 to £45,000 per year Event Planner: £20,000 to £40,000 per year Food and Beverage Manager: £25,000 to £50,000 per year Food Safety Inspector: £25,000 to £45,000 per year Catering Consultant: £30,000 to £60,000 per year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Catering Management absolutely free! Upon finishing Hospitality Management and Food Hygiene and Safety Course, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

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Give a compliment to your career and take it to the next level. This Sales and Marketing bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Sales and Marketing skills for your next job or elevate your skills for your next promotion, this Sales and Marketing bundle will help you stay ahead of the pack. Throughout the Sales and Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Sales and Marketing course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Sales and Marketing Bundle Consists of the following Premium courses: Course 01: Marketing Online Course Course 02: Sales & Selling Management Course Course 03: Strategic Planning and Analysis for Marketing Course 04: Digital Marketing Starting an online E-Commerce Store Course 05: Affiliate Marketing Course 06: Social Media Marketing Training Course 07: Research Methods in Business Course 08: How To Build Sales Funnels With ClickFunnels Course 09: The #1 LinkedIn Marketing & Sales Lead Generation Blueprint Course 10: Facebook Marketing Strategy for Business Course 11: Professional Email Marketing Diploma Course 12: Instragam Marketing Masterclass Course 13: Customer Service Management Course 14: Content Writing & Copy Writing For SEO and Sales Course 15: Commercial Law 2021 Course 16: Level 3 Tax Accounting Course 17: Phone-Based Customer Service Course 18: Effective Communication Skills Diploma Course 19: Data Analysis and Forecasting in Excel Course 20: Time Management Training - Online Course Enrol now in Sales to advance your career, and use the premium study materials from Apex Learning. The Sales and Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sales and Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Sales and Marketing from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Marketing Online Course: Previously it was £10) CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sales and Marketing bundle. Requirements This Sales and Marketing course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Marketing Online Course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Give a compliment to your career and take it to the next level. This Business Marketing bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Business Marketing skills for your next job or elevate your skills for your next promotion, this Business Marketing bundle will help you stay ahead of the pack. Throughout the Business Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Business Marketing course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Business Marketing Bundle Consists of the following Premium courses: Course 01: Marketing Online Course Course 02: Strategic Planning and Analysis for Marketing Course 03: Lead Generation with Attraction Marketing for Business Course 04: Business Law Course 05: Sales & Selling Management Course Course 06: Property Marketing Course 07: Digital Marketing Starting an online E-Commerce Store Course 08: Affiliate Marketing Course 09: Social Media Marketing Training Course 10: Research Methods in Business Course 11: How To Build Sales Funnels With Click Funnels Course 12: The #1 LinkedIn Marketing & Sales Lead Generation Blueprint Course 13: Facebook Marketing Strategy for Business Course 14: Professional Email Marketing Diploma Course 15: Instragam Marketing Masterclass Course 16: Level 3 Tax Accounting Course 17: Customer Service Management Course 18: Content Writing & Copy Writing For SEO and Sales Course 19: Data Analysis and Forecasting in Excel Course 20: Time Management Training - Online Course Enrol now in Business Marketing to advance your career, and use the premium study materials from Apex Learning. The Business Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Business Marketing from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Marketing Online Course: Previously it was £10) CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Marketing Online Course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Makeup, Cosmetics and Skincare Bundle Course 01: Bridal and Occasional Makeup Artist Masterclass Module 01: The Base Module 02: Eye Makeup Module 03: Lips, Cheeks and Brows Module 04: Special Considerations for Weddings and Events Module 05: Bridal & Special Occasion Makeup as a Business Course 02: Complete Makeup Training for Lips Introduction The treatment of lip shading (method 1) Retouch in approx 1 month (and method 2) Course 03: Aging and Longevity Secrets Introduction To Reverse Aging & Benefit Lifestyle - Diet - Routines Secrets To Younger Looking Skin Powerful Anti-Aging Supplements Course 04: Beauty Skincare Module 01: Skin Anatomy Module 02: Skin Nutrients Module 03: Skin Care for Different Skin Types Module 04: Skin Care for Different Ethnicities Module 05: Reducing Ageing Effects Module 06: Hair Removal Examined Module 07: Diagnosis of Skin Disease Module 08: Eczema Module 09: Keratinising and Papulosquamous Disorders Module 10: Skin Infections Module 11: Remedies for Acne Prone Skin Module 12: Seasonal Skin Care Module 13: Effect of the Sun and Its' Remedies Course 05: Nail Technician (Nail Art, Manicure & Pedicure) Module 1: Nail Technician 101 Module 2: General Anatomy Module 3: Skin Structure, Growth, And Nutrition Module 4: Anatomy Of Nail Module 5: Equipment For The Technician Module 6: Tools And Techniques Module 7: Basics Of Chemistry And Chemicals Module 8: Nail Product Chemistry Module 9: Manicure Module 10: Pedicure Module 11: Nail Diseases And Skin Problems Module 12: Artificial Nails Module 13: Nail Art Module 14: Safety Practices Module 15: Career Prospect And Business Preparations Module 16: UK Legislations And Pandemic Implications Course 06: Professional Eyelash Extension Course Introduction Theory Practice Eyelash extension removal methods Course 07: Hairdressing Level 3 Introduction to Barbering Hair Cutting Hair Braiding Hair Styling Course 08: Eyelash Lifting and Tinting Diploma Module 1: Eye Lash Lift & Eyelash Tinting Module 2: Consultation Skills Module 3: How to Maintain a Safe, Secure and Hygienic salon Module 4: Eye and Eyelashes Anatomy Module 5: Contra Indications and Contra Actions Module 6: Product Information And Usage Guidelines Module 7: Lash Lifting Technique Course 09: Personal Hygiene Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic Course 10: Healthy Fitness Section 01: 7 Day Work Program Section 02: Bodybuilding Tips Section 03: HIT Section 04: Hypertrophy Section 05: Joint Health 101 Section 06: Workout Course 11: Strategic Planning and Analysis for Marketing Module 1: An Introduction to Strategic Planning Module 2: Development of a Strategic Plan Module 3: Strategic Planning for Marketing Module 4: Strategic and Marketing Analysis Module 5: Internal Analysis Module 6: External Analysis Module 7: Market Segmentation, Targeting and Positioning Module 8: Approaches to Customer Analysis Module 9: Approaches to Competitor Analysis Course 12: Social Media Strategy for Business Section 1: Introduction Section 2: Importance of Social Media Marketing for Business Section 3: Creating a Social Media Strategy Course 13: Customer Service Management Module One: Who We Are and What We Do Module Two: Establishing Your Attitude Module Three: Identifying and Addressing Customer Needs Module Four: Generating Return Business Module Five: In-Person Customer Service Module Six: Giving Customer Service over the Phone Module Seven: Providing Electronic Customer Service Module Eight: Recovering Difficult Customers Module Nine: Understanding When to Escalate Course 14: Product Photography Section 01: Photography 101 -Your Simple Outline! Section 02: Learning to shoot in Manual Mode Section 03: The 'Pre-Production' Phase Section 04: The Background Section 05: Lighting & Love Section 06: The Actual Photoshoot! Section 07: Post-Production Phase Section 08: The Final Word CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Makeup, Cosmetics Skincare bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Cosmetics is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

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