Change Management Foundation
This course provides practical knowledge on Change Management techniques and the Foundation certification.
You will examine various Change Management techniques and explore which could be effectively implemented in your organization. The structured approach helps you understand how you deal with change as an individual, as a member of a team or organization, and as a leader. The program design explores the impact that change has on these four major areas:
Change and the Individual
Change and the Organization
Communications and Stakeholder Engagement
Change Management Practice
This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom participants must make separate arrangements to schedule their exam following course completion (See 'Important Note for Virtual Course Participants').
What You Will Learn
You'll learn how to:
Explain how individuals learn and why many may resist change
Illustrate how to build an effective change team
Describe the stakeholder engagement process and relate this to appropriate communication
Differentiate various approaches to plan, implement, and sustain organizational change
Demonstrate how to assess change impact and readiness, and deal with resistance
Improve your ability to pass the APMG Change Management Foundation Certification exam
Getting Started
Introductions
Course structure
Course goals and objectives
Change and the Individual
How people learn
Personality and change - introduction to MBTI
Models of individual change - the Change Curve and Bridges' Transition
Motivating individuals during change
Change and the Organization
Understanding organizational metaphors
Organizational culture and change
3 models of change - Lewin, Kotter, and Senge
Key roles in change
Stakeholder Engagement
Identifying and analyzing stakeholders
Personas and empathy maps
Influencing strategies
Communication
Feedback and communication approaches
Communicating change - planning, factors, and barriers
Communication biases and channels
Change Impact
Identifying and assessing change impact
Stakeholder impact assessment
Change severity assessment
Change Readiness
Building change agent networks and the change team
How to make the organization ready for change
Creating a change management plan
Dealing with resistance to change
APMG Change Management Foundation Exam Preparation
Review of and practice with APMG sample questions and test papers
APMG Change Management Foundation Exam
Traditional Classroom: Paper-based exams will be taken on the last day of class
Virtual Classroom: The exam is scheduled by the Participant and taken subsequent to the course