Description

Change Management Foundation

This course provides practical knowledge on Change Management techniques and the Foundation certification.

You will examine various Change Management techniques and explore which could be effectively implemented in your organization. The structured approach helps you understand how you deal with change as an individual, as a member of a team or organization, and as a leader. The program design explores the impact that change has on these four major areas:

Change and the Individual

Change and the Organization

Communications and Stakeholder Engagement

Change Management Practice

This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom participants must make separate arrangements to schedule their exam following course completion (See 'Important Note for Virtual Course Participants').

What You Will Learn

You'll learn how to:

Explain how individuals learn and why many may resist change

Illustrate how to build an effective change team

Describe the stakeholder engagement process and relate this to appropriate communication

Differentiate various approaches to plan, implement, and sustain organizational change

Demonstrate how to assess change impact and readiness, and deal with resistance

Improve your ability to pass the APMG Change Management Foundation Certification exam

Getting Started

Introductions

Course structure

Course goals and objectives

Change and the Individual

How people learn

Personality and change - introduction to MBTI

Models of individual change - the Change Curve and Bridges' Transition

Motivating individuals during change

Change and the Organization

Understanding organizational metaphors

Organizational culture and change

3 models of change - Lewin, Kotter, and Senge

Key roles in change

Stakeholder Engagement

Identifying and analyzing stakeholders

Personas and empathy maps

Influencing strategies

Communication

Feedback and communication approaches

Communicating change - planning, factors, and barriers

Communication biases and channels

Change Impact

Identifying and assessing change impact

Stakeholder impact assessment

Change severity assessment

Change Readiness

Building change agent networks and the change team

How to make the organization ready for change

Creating a change management plan

Dealing with resistance to change

APMG Change Management Foundation Exam Preparation

Review of and practice with APMG sample questions and test papers

APMG Change Management Foundation Exam

Traditional Classroom: Paper-based exams will be taken on the last day of class

Virtual Classroom: The exam is scheduled by the Participant and taken subsequent to the course

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Change Management Foundation

By IIL Europe Ltd

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