10245 Courses

As the demand for personal and professional growth services continues to rise in the UK, this Professional Development and Personal Well-being course offers a comprehensive approach to reflection and continuous learning. The curriculum has been carefully designed to provide a solid foundation for understanding the practices, emotions, and self-awareness techniques that are essential for achieving personal and professional success. Learning Outcomes: Develop an understanding of practices and emotions that influence personal and professional growth. Enhance self-awareness to identify areas for improvement and create effective personal development plans. Design and implement a personal development plan tailored to individual needs and goals. Assess the progress and effectiveness of personal development plans for continuous improvement. Establish priorities and strategies for achieving personal and professional goals. Cultivate personal well-being to improve overall performance and satisfaction. Recognise triggering factors and indicators of stress and anxiety in personal and professional contexts. Implement strategies to manage stress and anxiety for enhanced well-being and success. Enrolling in this Professional Development and Personal Well-being course will make you part of a community of like-minded individuals committed to enhancing their lives and careers. You will have the opportunity to share experiences, learn from others, and apply the concepts and strategies discussed in the course to your unique situations. This collaborative learning environment will further enrich your understanding of personal and professional growth principles. This Professional Development and Personal Well-being course will equip you with the tools and knowledge necessary to effectively manage stress and anxiety, which are prevalent challenges in today's fast-paced world. By learning how to maintain personal well-being, you will be able to achieve a healthy work-life balance, leading to increased job satisfaction and overall happiness. In conclusion, the Professional Development and Personal Well-being course is an essential investment in your future. By mastering the skills taught in this Professional Development and Personal Well-being course, you will improve your personal life and enhance your career prospects in various fields. So, don't wait any longer; take the first step towards a more fulfilling and successful life by enrolling in this comprehensive Professional Development and Personal Well-being course. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Professional Development and Personal Well-being course suits individuals seeking personal and professional growth through continuous learning and reflection. It is ideal for those who want to enhance their self-awareness, create and evaluate personal development plans, and improve their overall well-being. It is also beneficial for individuals who wish to identify and manage triggering factors of stress and anxiety in their lives. The Professional Development and Personal Well-being course is suitable for employees at various stages of their careers, as well as for those who are self-employed or looking to transition into new roles. Career path Mental Health Nurse - £24,000 to £40,000/year Life Coach - £25,000 to £50,000/year Human Resources Manager - £35,000 to £60,000/year Occupational Therapist - £25,000 to £45,000/year Training and Development Manager - £30,000 to £55,000/year Well-being Consultant - £30,000 to £50,000/year

Pediatric Examination Aims to  These pediatric assessment and examination techniques are specific for pediatric patients. In this pediatric examination CPD course you will evaluate the physical, developmental, and functional aspects of children, the level of milestones, and the relation with normal growth and abnormal growth patterns or delayed milestones. You will explore evidence-based methodologies, expert guidance, and assessment scales to effectively address the needs of pediatric populations. By this certified CPD course for medical worker, pediatric history taking and physical examination will become easier. Learning Objective  Understand the importance of pediatric assessment What are different age groups according to different organizations? This CPD Course will provide complete knowledge about pediatric general physical examination. In this CPD course, you will explore the milestones related to certain age groups and gain insight about the factors that affect developmental milestones. Understand typical vs atypical movement patterns in certain age groups supported by evidence-based research. Learn about the ICF model of pediatric assessment Physiotherapy assessment tool for pediatric Explore the clinical pediatric assessment and understand the pediatric assessment with the case study Become proficient in making pediatric examination reports. Understand the impact of multimodal pediatric examination in the clinical or hospital setting. By the end of this CPD course, you will be able to make the pediatric examination report by using the pediatric assessment scales. This CPD course will help to make informed decision about the treatment plan and to make referrals for serious conditions. Who Should Enroll Pediatric Physiotherapist Pediatric Orthopedic Medical Students Pediatric Nurses Occupational Therapist CPD Credit Hours  2 Hours 30 min Resources 1-Month Access to Learning Resources Downloadable Course Material CPD Certificate Course Instructor: Dr. Khadija Fareed (DPT, MS Pain Management, PPTA) is a skilled physiotherapist with five years of clinical experience. She holds a degree in physiotherapy from RLMC and a master's in pain management from Superior University. Dr. Khadija Fareed has worked in orthopedic departments, she also served as an academic physiotherapist, and presented at conferences. Her commitment to patient care and professional development makes her a valuable asset in the field. Course Instructor About Physiotherapy Online Physiotherapy Online is a physiotherapist-owned educational company with a vision to create an ensemble of international educators to cater to undergraduate, postgraduate physiotherapy students as well as post professionals who are keen to advance or refesh their existing knowledge in varied specialities. As every student has a unique approach to learning, we have therefore created a library of bite sized chapters which may be accessed as an individual module or a course as a whole; self study webinars; live workshops for those who would like to get an in-person hands on immersive experience and audio books for those on the go.

Embark on a journey to become a proficient child counsellor with this comprehensive course. Explore the nuances of child development, delve into psychological disorders, and master therapeutic language. Equip yourself with the skills required to make a lasting impact on young lives as a qualified Child Counsellor.

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards A Manager's Guide in Supporting a Grieving Employee 2:07:39 1: Module 01: Grief And Bereavement 11:53 2: Module 02: Recognising And Acknowledging Grief 04:24 3: Module 03: Understanding The Grieving Process 10:58 4: Module 04: Bereavement In An Organisation 14:17 5: Module 05: The Manager - Understanding The Role 13:22 6: Module 06: Bereaved Employees - Returning To The Work 20:12 7: Module 07: Impacts Of Grief And One's Mental Health 18:22 8: Module 08: Legal Rights - Bereavement In UK 13:54 9: Module 09: Bereavement Policy - A Guide For Employers 13:17 10: CPD Certificate - Free 07:00 Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards A Manager's Guide in Supporting a Grieving Employee 2:07:39 1: Module 01: Grief And Bereavement 11:53 2: Module 02: Recognising And Acknowledging Grief 04:24 3: Module 03: Understanding The Grieving Process 10:58 4: Module 04: Bereavement In An Organisation 14:17 5: Module 05: The Manager - Understanding The Role 13:22 6: Module 06: Bereaved Employees - Returning To The Work 20:12 7: Module 07: Impacts Of Grief And One's Mental Health 18:22 8: Module 08: Legal Rights - Bereavement In UK 13:54 9: Module 09: Bereavement Policy - A Guide For Employers 13:17 10: CPD Certificate - Free 07:00 Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a transformative journey through the Creative Healing: Art Therapy Techniques Unveiled course. In today's fast-paced world, Art Therapy has emerged as a powerful tool for emotional expression and psychological healing. Learning these techniques not only enriches personal well-being but also equips you with invaluable skills applicable across various professional settings. By mastering Art Therapy, you delve into understanding its profound impact on mental health, utilizing creative processes to unlock hidden emotions and foster self-awareness. This course covers a comprehensive curriculum spanning Psychology, Neuroscience, and practical applications of Art Therapy for diverse groups like children, adults, and families. In the UK, where the demand for mental health services is growing, Art Therapy offers promising career prospects. Trained professionals can find employment in hospitals, schools, and community centers, with salaries averaging around £35,000 annually. The advantages are clear as this sector continues to expand, with job opportunities increasing by 19% annually. By completing this course, you not only gain a skill set in high demand but also contribute meaningfully to improving mental health outcomes in your community and beyond. Whether pursuing a career or enhancing personal growth, Art Therapy opens doors to a fulfilling and impactful future. Key Features: CPD Certified Creative Healing: Art Therapy Course Free Certificate from Reed CIQ Approved Creative Healing: Art Therapy Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Art Therapy Module 02: Psychology and Neuroscience Module 03: Art Therapy in Practice Module 04: Creative Therapy Module 06: Art Therapy Techniques and Applications Module 07: Using Mindfulness in Art Therapy Module 08: Applications of Drawings in Art Therapy Module 09: Reflective Writing Module 10: Art Therapy for Children Module 11: Art Therapy for Adults Module 12: Art Therapy for Family Module 13: Illness and Art Module 14: The Art Therapist Learning Outcomes: Understand psychological foundations shaping art therapy techniques. Apply creative therapy methods in practical, real-world scenarios effectively. Integrate mindfulness seamlessly into art therapy sessions for enhanced impact. Harness the power of drawings as a therapeutic tool in sessions. Master reflective writing techniques to deepen therapeutic interactions. Tailor art therapy approaches to cater specifically to different age groups. CPD 10 CPD hours / points Accredited by CPD Quality Standards Creative Healing: Art Therapy Techniques Unveiled 2:36:31 1: Module 1: Introduction to Art Therapy Preview 09:28 2: Module 2: Psychology and Neuroscience 09:10 3: Module 3: Art Therapy in Practice 08:55 4: Module 4: Creative Therapy 07:09 5: Module 6: Art Therapy Techniques and Applications 23:28 6: Module 7: Using Mindfulness in Art Therapy 17:50 7: Module 8: Applications of Drawings in Art Therapy 16:41 8: Module 9: Reflective Writing 16:32 9: Module 10: Art Therapy for Children 10:23 10: Module 11: Art Therapy for Adults 05:30 11: Module 12: Art Therapy for Family 08:11 12: Module 13: Illness and Art 12:41 13: Module 14: The Art Therapist 09:33 14: CPD Certificate - Free 01:00 Who is this course for? This Creative Healing: Art Therapy Techniques Unveiled course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Creative Healing: Art Therapy Techniques Unveiled. Moreover, this course is ideal for: Aspiring therapists seeking innovative approaches to healing. Psychology enthusiasts intrigued by the intersection of art and mental health. Healthcare professionals desiring alternative therapeutic tools. Educators looking to incorporate creative healing techniques into their practices. Individuals passionate about making a positive impact through artistic expression. Requirements There are no requirements needed to enrol into this Creative Healing: Art Therapy Techniques Unveiled course. We welcome individuals from all backgrounds and levels of experience to enrol into this Creative Healing: Art Therapy Techniques Unveiled course. Career path After finishing this Creative Healing: Art Therapy course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Creative Healing: Art Therapy are: Art Therapist - £25K to 35K/year. Clinical Psychologist - £35K to 45K/year. Counsellor - £22K to 32K/year. Special Educational Needs Teacher - £25K to 35K/year. Occupational Therapist - £28K to 38K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Child Neglect and Trauma Awareness. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Child Neglect and Trauma Awareness course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Child Neglect and Trauma Awareness course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Child Neglect and Trauma Awareness online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Child Neglect and Trauma Awareness Module 01: Introduction to Child Neglect Module 02: Signs of Child Neglect Module 03: Risk Factors for Neglect Module 04: The impact of Child Neglect Module 05: Child Neglect Cases Module 06: Legislation Surrounding Child Neglect Module 07: Responding to and Reporting Child Neglect Module 08: Prevent Child Negligence Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Child Neglect and Trauma Awareness course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Child Neglect and Trauma Awareness course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Child Neglect and Trauma Awareness course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Training for your dog. Whether they're starting from scratch, need a little refresher or a require a full boot-camp, my proven methods will bring you swift and permanent results.