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10245 Courses

Speech & language therapy with Dysphagia and Autism Awareness Diploma

5.0(1)

By Empower UK Employment Training

Speech & language therapy with Dysphagia and Autism Awareness Diploma Master the art and science of Speech & Language Therapy with our comprehensive diploma. Amplify your Speech & Language Therapy skills for diverse patient needs. Incorporate Autism Awareness into your Speech & Language Therapy practice. Learning Outcomes: Grasp the fundamentals of Speech & Language Therapy. Navigate the Speech & Language Therapy process effectively. Identify common speech disorders for focused therapy. Understand the role of a Speech & Language Therapist. Integrate Autism Awareness into Speech & Language Therapy. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Speech & language therapy with Dysphagia and Autism Awareness Diploma: Overview of Speech and Language Therapy: Acquire an all-encompassing understanding of Speech & Language Therapy. Speech and Language Therapy Process: Master the step-by-step process integral to effective Speech & Language Therapy. Speech Disorders: Identify and categorise speech disorders for targeted Speech & Language Therapy. Speech & Language Therapist: Understand the professional duties and competencies of a Speech & Language Therapist. Diagnosis of Autism: Learn the diagnostic criteria for Autism within the realm of Speech & Language Therapy. Autism Awareness: Incorporate Autism Awareness as a critical aspect of your Speech & Language Therapy practice.

Speech & language therapy with Dysphagia and Autism Awareness Diploma
Delivered Online On Demand2 hours 24 minutes
£5

Observation Skill for Support Worker

By NextGen Learning

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Observation Skill for Support Worker. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Observation Skill for Support Worker course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Observation Skill for Support Worker course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Observation Skill for Support Worker online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Observation Skill for Support Worker Module 01: Introduction to Observation Skill Module 02: Child Observation Module 03: Child Observation Plan and Documentation Module 04: Observational Methods and Studies Module 05: Social Policy and Social Work Observation Module 06: Basic Health Observation Module 07: Clinical Management Observation CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Observation Skill for Support Worker course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Observation Skill for Support Worker course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Observation Skill for Support Worker course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas. Certificates CPD Quality Standard Certificate Digital certificate - Included Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £8.99 Hardcopy Transcript: £8.99

Observation Skill for Support Worker
Delivered Online On Demand2 hours
£12

Counselling Skills Training

By IOMH - Institute of Mental Health

Overview of Counselling Skills Training Counselling is a powerful tool to help people overcome challenges and live happier, more fulfilling lives. In today's fast-paced and often stressful world, counselling is more important than ever. The counselling industry in the UK is increasing, with more and more people seeking professional help to deal with a wide range of issues, including mental health problems, relationship difficulties, and workplace stress. Join our Counselling Skills Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Counselling Skills Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Counselling Skills Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Counselling Skills Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Counselling Skills Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Counselling Skills Training course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Counselling Skills Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Counselling Skills Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Counselling Skills Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Counselling Skills Training Module 1: Counselling and Counsellors 00:15:00 Module 2: Theories and Models of Counselling (Part 1) 00:17:00 Module 3: Theories and Models of Counselling (Part 2) 00:21:00 Module 4: Legal, Cultural and Ethical Issues in Professional Counselling 00:17:00 Module 5: Forms of Psychotherapy 00:23:00 Module 6: Engaging and Assessing the Patients 00:18:00 Module 7: Helping the Client in Crisis 00:13:00 Module 8: Crisis Intervention 00:13:00 Module 9: Low Intensity CBT Treatment 00:15:00 Module 10: Medication and Therapy in the Treatment of Mental Illness 00:23:00 Module 11: Communication Skills and Empathy in Counselling 00:20:00 Assignment Assignment - Counselling Skills Training 00:00:00

Counselling Skills Training
Delivered Online On Demand3 hours 15 minutes
£10.99

Understanding Children and Young People's Mental Health

4.7(26)

By Academy for Health and Fitness

Learn new skills and develop your professional knowledge with the Understanding Children and Young People's Mental Health and learn from home at a pace that suits you. The Understanding Children and Young People's Mental Health has been expertly designed for you to complete through distance e-learning also gain relevant skills and acquire tremendous knowledge on the subject all without leaving your own home! Once you enrol on the Understanding Children and Young People's Mental Health, you will have full course access for one year, meaning you are free to complete the Understanding Children and Young People's Mental Health at a pace that suits you. Enrol on the Understanding Children and Young People's Mental Health now and start studying using any internet-enabled device including computers, tablets, and smartphones. With 24/7 student support offered to you on the Understanding Children and Young People's Mental Health, you can be sure of quick and comprehensive assistance whenever you need it. Enrol now on the Understanding Children and Young People's Mental Health and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! Why Choose this course? Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included ****Course Curriculum**** Here are the topics you will cover on the Understanding Children and Young People's Mental Health Course: ***Understanding Children and Young People's Mental Health*** Module 01: Introduction to Mental Health Module 02: Child Psychology Module 03: Attachment and Relationship Building in Childhood Module 04: Impacts of Separation and Loss on Attachment Module 05: Factors that Influence Development Module 06: Mental Health Problems in Young and Adults Module 07: Other Mental Health Problems in Young and Adults Module 08: Autism, ADHD and Dyslexia in Young and Adults Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults Module 10: The Self Harming Behaviour Module 11: Mental Health Treatment and Medicine Module 12: Mental Health over Life Span and Society in the UK Module 13: Mental Health Related Legislations in the UK Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Understanding Children and Young People's Mental Health
Delivered Online On Demand6 hours
£12

Delivery Driving Online Training

4.7(26)

By Academy for Health and Fitness

Without committed deliverers, the job, supplies, resources, and gifts would never reach their target. From delivering items to completing transactions, drivers are essential points of contact for clients and frequently serve as brand ambassadors. This Delivery Driving course will introduce you to the world of delivery driving. Transporting parcels and other items from a mail facility to a residential or commercial address is the responsibility of a delivery driver. Their responsibilities include loading cargo, using navigational aids to reach the correct place, and delivering packages. A delivery driver's tasks and duties include packing, loading, and unloading delivery vehicles and delivering packages along predetermined paths to customers. Keeping in constant contact with route dispatchers is also important. This Delivery Driving course will focus on a certain aspect of delivery characteristics and will walk you through the fundamentals from scratch. You will be shown the typical delivery and collecting guidelines. Along with mapping out routes, recording information, scheduling tasks according to traffic regulations, maintaining your vehicle in good shape, and many other activities. Even "zero-touch" delivery during the pandemic and for homes infected with Covid-19 or other infectious diseases are covered in the course. Enrol in the Delivery Driving course now and learn to carry stock to any given area. Learning Outcomes: Know how to handle and move various materials and objects. Be able to understand the importance of route planning and record maintenance. Acquire the skills to drive safely in large vehicles and obey the Highway Code. Learn how to stay well and keep vehicles in good condition at all times. Get to know about safety regulations and hygiene. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Delivery Driving course: Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods Assessment Process Once you have completed all the modules in the Delivery Driving course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Delivery Driving course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Delivery Driving course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path By enrolling in this Delivery Driving programme, you will gain a thorough understanding of the knowledge and skills required to succeed in this line of work. For organisations and neighbourhood companies, this may make it easier for job seekers to find and apply for driving and delivery positions Certificates Certificate of completion Digital certificate - £10

Delivery Driving Online Training
Delivered Online On Demand6 hours
£12

Store Assistant and Retail (Visual Merchandising)

By Compliance Central

The Store Assistant role in the UK offers abundant job opportunities and a lucrative career in the retail sector. With a high demand for skilled individuals, this field presents a promising path for job seekers. Recent statistics reveal a significant number of vacancies across the country, showcasing the continuous need for Store Assistants. The average salary for a Store Assistant ranges between £16,000 and £21,000 per year, providing a stable income. Join the retail industry as a Store Assistant and unlock a rewarding career with growth potential and exciting prospects. Main Courses: Store Assistant Additional Bonus Courses: Course 01: Effective Communication Skill Course 02: Phone-Based Customer Service Store Assistant Course Learning Outcome: Learn about the role and responsibilities of store assistants How is retail management managed Concepts about visual merchandising How to control consumer behavior How to deal with customers How to manage transactions with suppliers Understand store psychology Key Highlights for Internal Auditor Course: CPD Accredited Store Assistant Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Store Assistant Course Materials 100% Learning Satisfaction Guarantee Lifetime Store Assistant Course Access & 24/7 Support Self-paced Store Assistant Course Modules Covers to Explore Multiple Job Positions Curriculum Breakdown of the Courses: Store Assistant Introduction to Store Assistant Roles and Responsibilities of a Store Assistant Introduction to Retail Management Managing a Retail Store Visual Merchandising Consumer Behaviour Dealing with Customers Dealing with Suppliers Store Psychology Legislations Related to Retail CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Store Assistant course. Besides, this course recommended for- Store Manager Store Staff Assistant Shop Manager Store HR Director Store Management Apprentice Requirements Learners seeking to enrol for this course should meet the following requirements; Basic knowledge of English Language, which already you have Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Store Assistant, such as- Retail Sales Assistant: £15,000 to £20,000 per year Visual Merchandiser: £18,000 to £25,000 per year Store Supervisor: £20,000 to £25,000 per year Retail Store Manager: £25,000 to £35,000 per year Merchandising Coordinator: £20,000 to £28,000 per year Certificates Certificate of completion Digital certificate - Included After successfully completing this course, you get 3 PDF certificates for free. Certificate of completion Hard copy certificate - Included After successfully completing this course, you get 3 hardcopy certificates for free. The delivery charge of each hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 per certificate to get their hardcopy.

Store Assistant and Retail (Visual Merchandising)
Delivered Online On Demand3 hours
£12

Mental Health & Psychiatry

By Compliance Central

Mental Health & Psychiatry course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Mental Health & Psychiatry. Our course starts with the basics of Mental Health & Psychiatry and gradually progresses towards advanced topics. Therefore, each lesson of this Mental Health & Psychiatry is intuitive and easy to understand. So, stand out in the job market by completing the Mental Health & Psychiatry course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Mental Health & Psychiatry course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Course Curriculum: Introduction to Mental Health Mental Health and Disorder Psychiatry Training Reasons and Outcomes of Psychiatric Disorder Psychiatric Disorder in Children, Adolescents and Adults Common Psychiatric Disorders Stress and Anxiety Disorder Personality Disorder Schizophrenia Treatment Methods Providing Mental Health Support Legislations about Mental Health CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Mental Health & Psychiatry course. Requirements To enrol in this Mental Health & Psychiatry course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Mental Health & Psychiatry. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Mental Health & Psychiatry
Delivered Online On Demand6 hours
£12

Certificate on Health and Wellness at Workplace (Level 2)

By Online Training Academy

Are you ready to take your workplace wellness initiatives to the next level? Our comprehensive Certificate on Health and Wellness at Workplace (Level 2) is designed to equip you with the knowledge and skills necessary to create a thriving culture of health within your organization. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners will explore the fundamentals of creating a healthy and supportive work environment. They will understand the importance of health and wellness programs, how to assess the needs of their workplace, and the steps involved in planning and implementing these programs effectively. Participants will learn about different types of health behavior programs and how they can positively impact the well-being of employees. They will also delve into mental health initiatives, understanding their significance and strategies for implementation. Additionally, learners will gain insight into health screenings and maintenance programs, discovering their role in preventive healthcare. Finally, they will learn how to evaluate the effectiveness of these programs, ensuring continuous improvement and better outcomes for both employees and the organization. Course Curriculum Module 01: Definition of a Health and Wellness Program Module 02: Evaluate the Need Module 03: Planning Process Module 04: Implementation Module 05: Health Behavior Programs Module 06: Types of Health and Wellness Programs Module 07: Mental Health Programs Module 08: Health Screenings and Maintenance Programs Module 09: Evaluate Results Learning Outcomes: Define components of a Health and Wellness Program effectively. Assess the necessity for implementing Health and Wellness initiatives accurately. Develop strategic plans for Health and Wellness programs efficiently. Execute Health and Wellness programs proficiently within workplace settings. Design and implement various Health Behavior and Mental Health Programs. Evaluate the effectiveness of Health Screenings and Maintenance Programs reliably. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Health and Wellness at Workplace (Level 2) 54:31 1: Module 01: Definition of a Health and Wellness Program 06:15 2: Module 02: Evaluate the Need 06:18 3: Module 03: Planning Process 05:45 4: Module 04: Implementation 05:45 5: Module 05: Health Behavior Programs 08:34 6: Module 06: Types of Health and Wellness Programs 04:46 7: Module 07: Mental Health Programs 06:10 8: Module 08: Health Screenings and Maintenance Programs 05:28 9: Module 09: Evaluate Results 04:30 10: CPD Certificate - Free 01:00 Who is this course for? HR professionals seeking to enhance workplace well-being strategies. Managers aiming to cultivate healthier work environments for employees. Occupational health specialists dedicated to improving employee wellness initiatives. Workplace health advocates committed to fostering healthier organizational cultures. Health and safety officers striving to implement comprehensive wellness programs. Career path Occupational Health Advisor Wellness Coordinator Health Promotion Specialist Workplace Health Consultant Employee Well-being Manager Health and Wellness Programme Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Certificate on Health and Wellness at Workplace (Level 2)
Delivered Online On Demand54 minutes
£12

Office Admin and Customer Service Diploma

5.0(1)

By Course Gate

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Office Admin and Customer Service Diploma
Delivered Online On Demand48 hours
£11.99

Tiny toes ballet Whitchurch children's dance classes

By Tiny Toes Ballet Cornwall & Devon

Tiny Toes Ballet Cornwall & Devon offers fun baby, toddler & kids ballet and dance classes that nurture confidence & promote development in Tavistock & Whitchurch , Devon Our award-winning Children's dance classes are for boys and girls aged 16 months, to 8 years. We are unique as our programme is carefully entwined with the Pre-School & Primary school EYFS syllabus. Your child will discover the joy of dancing, while also developing important skills such as coordination, balance, rhythm, creativity, imagination, and confidence. Give your child a head start by learning through dance! We also have classes in  📍Tiny Toes Ballet Cornwall & Devon in Plymouth, Bodmin, Lanivet, Tavistock, Callington, Launceston, St Austell, Fraddon, East Taphouse, Liskeard, Truro, Redruth, Wadebridge,Truro, Lanner and Lifton 

Tiny toes ballet Whitchurch children's dance classes
Delivered In-PersonFlexible Dates
£6