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The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

Friday 26th April, 3pm, Muirhead Tower, University of Birmingham, Arts Building – LR6, Room 222 The Department of Public Administration and Policy and CEDAR are delighted to host a public seminar on The Politics of Becoming: Anonymity and Democracy in the Digital Age by Hans Asenbaum   Oxford University Press   When we participate in political debate or protests, we are judged by how we look, which clothes we wear, by our skin colour, gender and body language. This results in exclusions and limits our freedom of expression. The Politics of Becoming explores radical democratic acts of disidentification to counter this problem. Anonymity in masked protest, graffiti, and online debate interrupts our everyday identities. This allows us to live our multiple selves. In the digital age, anonymity becomes an inherent part of everyday communication. Through our smart devices we express our selves differently. As cyborgs our identities are disrupted and reassembled. We curate self-representations on social media, create avatars, share selfies and choose the skin colour of our emojis.   The Politics of Becoming encourages us to engage in a revolution of the self. Democratic pluralism is not only a matter of institutional design but also about how we express our identities. Inner revolutions change our personal realities and plant a seed for democratic futures.   Hans Asenbaum is a Senior Research Fellow at the Centre for Deliberative Democracy and Global Governance at the University of Canberra. His research interests include radical democracy, queer and gender studies, digital politics, and participatory research methods. In 2022 he received the ECPR Rising Star Award. Hans is the author of The Politics of Becoming: Anonymity and Democracy in the Digital Age (Oxford University Press, 2023) and co-editor of Research Methods in Deliberative Democracy (with Ercan, Curato and Mendonça, Oxford University Press, 2022). His work has been published in the American Political Science Review, New Media & Society, Politics & Gender, and the International Journal of Qualitative Methods. Friday 26th April, 3pm, Arts Building – LR6, Room 222, University of Birmingham Edgbaston Birmingham B15 2TT

Technology and innovation and its profound impact on financial operations Technology adoption indeed comes with risks, particularly around data security and privacy. As CFOs, we must ensure robust cybersecurity measures and adhere to strict data protection regulations. It requires ongoing investment in secure systems, staff training, and proactive monitoring to mitigate risks and protect sensitive financial information. Change management is also crucial. The adoption of new technologies requires proper planning, training, and cultural adjustments. As CFOs, we need to foster a culture that embraces innovation and continuous learning. Clear communication about the benefits and objectives of technology adoption is essential to gain buy-in and drive successful implementation. Fantastic insights! Now, let’s discuss the future. What emerging technologies do you foresee shaping the future of finance functions? One area that holds immense potential is blockchain technology. Its decentralised and transparent nature has the potential to streamline financial transactions, enhance auditability, and revolutionize supply chain finance. We’re closely monitoring blockchain’s development and exploring pilot projects to leverage its benefits. I agree, blockchain is a game-changer. Additionally, as the internet of things (IoT) expands, we anticipate new opportunities and challenges. CFOs will need to adapt to the influx of real-time data from interconnected devices, leveraging this information to optimize financial processes, enhance risk management, and improve operational efficiencies. Before we wrap up, any final thoughts or advice for our CFO audience? Embrace technology and view it as an opportunity rather than a threat. Invest in understanding the technological landscape and its implications for finance. Stay curious, adapt, and be open to change. Technology will continue to evolve, and as CFOs, we must evolve with it. Absolutely. Collaboration is key. Engage with IT teams, industry peers, and external experts to stay informed about the latest technological advancements. By fostering partnerships and sharing knowledge, we can collectively navigate the ever-changing technology landscape and drive innovation within our organisations. https://www.fdcapital.co.uk/podcast/technology-and-innovation-and-its-profound-impact-on-financial-operations/ Tags Online Events Things To Do Online Online Conferences Online Science & Tech Conferences #technology #innovation #financial #impact #operations

Managing for Growth is designed for anyone who has management and leadership responsibilities within an organisation. Suitable for newly promoted managers, team leaders and supervisors through to senior managers; the objective of the programme is to develop a culture that will translate strategy into measurable outcomes by engaging these leaders to facilitate change and innovation. The programme is extremely effective at giving managers the tools and skills to deliver sustainable change and business growth. It's also been proven to reduce costs and increase profit – even before the programme has ended.   Managing for Growth is built upon three aspects common to every job:   Managing Resources. Ensuring that the resources available are appropriate for the tasks for which they are required and are being used effectively. Learning how to control and coordinate a mix of available resources for maximum efficiency. Managing Relationships. Positively influencing people’s behaviour in order to motivate them and promote effective working. Focusing on listening skills, we share ways to improve communication and teamwork to get the best from both internal and external relationships. Controlling Routines. Investigating the processes/systems/routines/series of actions that are linked together to achieve a desired outcome. Recognising the importance of controlling, developing, simplifying and following routines.   Managing for Growth shows your team leaders, supervisors and managers how to cultivate a culture of teamwork and continuous improvement within your organisation.   Focus for Action Throughout the programme the participants take part in work-based activities that will cause them to evaluate every aspect of their job and identify areas for improvement. By the end of the programme, the participants act on these action lists and implement improvement projects that will deliver measurable results.   Continuous Improvement Managing for Growth sets the framework for continuous improvement by transferring skills and knowledge enabling your team leaders to translate organisational strategies into real, measurable outcomes.   Format Designed for groups of up to 6 people, the programme is spread over 4 months with the first 7 sessions being held every 2 weeks and the final session a month later. Each session lasts approximately 2 hours.

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

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Information on the risks and practical advice to address them TSC's eBooks, whitepapers, and reports cover some of the most important risks in information and cyber security — risks that constantly challenge information and cyber security professionals who work tirelessly to reduce them across their organisations and home users alike.

Date: Monday 16th October Time: 4pm Location: Studio A Join us again for CFS Film Club, as this week we visit one of the essential independent films of the last decade, 2016's Best Picture Winner Moonlight. Barry Jenkins' tender masterpiece explores the LGBT identity within wider African-American culture, with stunning imagery, sensational performances and a wondrous score. Follow the story of Chiron, a teenager growing up in the Miami ghetto, dealing with his sexuality and drug-addict mother. Tickets are free to this event, and be sure to join us in The Landor pub afterwards to discuss the film together.