2678 Courses

Understand how you can identify the four buying styles from the definite-maybe buyers, impulse buyers, investigators and hard-bargainers. Discover the various strategies to apply to each of the buying styles and how to manage them. Learning Objectives Describe clues for identifying the four buying styles, Implement strategies how develop behavioral flexibility to confirm more sales, Explain the effects of stress on buying decisions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand why the most important sale you'll ever make is to yourself and why you should confirm a sale and not close them. Discover how to use the principles of positive expectancy to confirm more sales and how to maintain positive expectancy. Learning Objectives Explain the difference between closing and confirming sales, Define the most important 'close' you'll ever make, Describe how positive expectancy confirms more sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Strategic prospecting is a planned, organized step-by-step approach for finding potential customers. We will show you how to Keep an 'it depends' attitude and shift gears if a strategy isn't working. Understand all the considerations when creating your ideal customer profile and how to create a win-win working relationship. Learning Objectives Organize a strategic prospecting plan, Create ideal customers, Implement strategic prospecting steps Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Uncover the benefits of goals as they prioritize what's important and organize task urgency. Follow 4 rules for effective goal setting - write them down, set objectives, communicate to the team and review. You will learn how to apply seven elements of team goals to achieve the end goal. Learning Objectives Describe the benefits of goal setting, Apply WOCR rules for effective goal setting, Implement SMARTER team goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

What elements do you require for a project plan and how do you create a work breakdown structure? Let us help you to take the trouble out project planning. This course will teach you three steps to take when scheduling work and why it is important to schedule correctly as this will add to the success of the project. Learning Objectives Getting project budgets in control Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

During the change management process, you will have various obstacles on this journey. Let us help you to understand how to anticipate and plan for obstacles. Building trust will be key during this process. Follow our guide to improve the trust between yourself and the team during this process. Learning Objectives Apply strategies for leading non-stop simultaneous change, Anticipate and plan for obstacles, Build trust Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

All conflicts have one bottom-line trigger-differences in values of what's important. Beliefs define values by an idea, principle, or opinion that we judge to be true. Understand how to resolve conflict around issues and situations, not people. Discover the three-stage process to resolve team conflict. Learning Objectives Identify the underlying cause of all interpersonal conflict, Apply options for handling conflict, Implement a three-stage process for resolving conflict Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Appreciative Inquiry is a process of asking positive questions and envisioning the future that uncovers the best in people and organizations and enabling positive change. Understand the seven core principles of Appreciative Inquiry and you will be able to apply the five stage model to consider conditions necessary for success using appreciative inquiry. Learning Objectives Apply a process that enables faster, positive change, Implement the core principles of appreciative inquiry Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams