14523 Courses

This course is suited to those who are involved in the planning, provision, and assistance of meals for those in care. It provides a solid insight into the basics of good nutrition as well as providing practical guidance for how to put these into practice within a care setting. Learners will also look briefly at Food Hygiene. This subject forms standard 8 in The Care Certificate.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that strong mathematical skills are a key asset in today's job market? A recent LinkedIn report revealed that 72% of recruiters consider numeracy a vital skill for many positions, ranking them alongside communication and problem-solving abilities. Our Functional Skills Maths bundle empowers you to bridge that gap and unlock exciting career opportunities. This Functional Skills Maths bundle offers a comprehensive and engaging learning experience, designed to take you from wherever you are on your math journey to a place of greater confidence and competence. This bundle is suitable for all math skill levels, regardless of prior math experience. It starts with developing fundamental skills (Levels 2 and 3) and progresses to more advanced topics like algebra, analytic geometry, and discrete mathematics. You'll even discover valuable Math Tricks & Shortcuts to streamline your problem-solving and save precious time. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Functional Skills Maths at QLS Level 2 Course 02: Functional Skills Maths - CPD Certified Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Course 04: Introduction to Discrete Maths Course 05: Math Tricks & Shortcuts Stronger math skills can open doors to a wider range of career opportunities, enhance your financial literacy, and equip you to tackle challenges with greater ease and confidence. Take control of your future - enrol today! Learning Outcomes of Functional Skills Maths Confidently manage everyday financial calculations Make informed decisions based on data analysis Tackle practical problems using measurement and geometry Master algebraic equations to solve complex problems Develop critical thinking skills through math problem-solving Employ innovative shortcuts to boost calculation speed Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Functional Skills Maths Get a free student ID card with Functional Skills Maths Training program (£10 postal charge will be applicable for international delivery) The Functional Skills Maths is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Functional Skills Maths course materials The Functional Skills Maths comes with 24/7 tutor support Start your learning journey straightaway! Course Curriculum of Functional Skills Maths Bundle Course 01: Functional Skills Maths at QLS Level 2 Module 01: Integers ( Directed Numbers) Module 02: Factors And Multiples Module 03: Fractions Module 04: Simplification Rule : BODMAS Module 05: Decimal Numbers Module 06: Rational Numbers Module 07: Approximation Module 08: Estimation And Scientific Notation Or Standard Form Module 09: Percentage Module 10: Ratio And Proportion Module 11: Unitary Method And Its Applications Module 12: Profit , Loss, Discount And Tax Course 02: Functional Skills Maths - CPD Certified Section 01: Introduction Section 02: Read, Write, Compare And Order Numbers Of Any Size Section 03: Substitution In Given Formula Section 04: Fractions Section 05: Decimal Numbers Section 06: Percentages Section 07: Equivalence Between Fractions, Decimals And Percentages Section 08: Ratio And Proportion Section 09: Profit & Loss Section 10: Discounts And Taxes Section 11: Simple Interest And Compound Interest Section 12: Money Section 13: Convert Between Metric And Imperial Units Section 14: Compound Measures Including Speed, Density & Rates Of Pay Section 15: Perimeters And Areas Of 2-D Shapes Section 16: Volumes And Surface Areas Of 3-D Shapes Section 17: Scale Drawings Section 18: Statistics Section 19: Probability Section 20 Bonus Section (Time Topic 11 Video Lectures) Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Section 01: Number Sense And Algebra Introduction to the exponents Multiplying Powers Dividing Powers Why X to the power of Zero = 1 Practice for Zero exponents Formulas for Lowering Powers Power of a Power Algebraic Expressions, Equations and Monomials Combining Like Terms Solving Equations Methods Solving Equations Practice Solving Equations with Fractions Problem Solving What is AutoCAD .NET API? What is CSharp (C#)? What Will I Learn from this Course? Multiplying and Dividing Integers Types and Degrees of Polynomials Word Problem Solving (Money - Part 1) Word Problem Solving (Money - Part 2) Word Problem Solving (Money - Part 3) Word Problem Solving (Mixture - Part 1) Creating the AuditBlock WriteToCSVFile Method Word Problem Solving (Age - Part 1) Creating the AuditBlock WriteToTXTFile Method Section 02: Analytic Geometry Plotting Points Creating the AuditBlock DisplayOnScreen Method Equation of a line Creating the AuditBlock GatherBlocksAndCount Method Determining the Y-intercept and the X-intercept of a line Project Check on the Labels Creating the TitleBlock Border Lines - Lab Creating the TitleBlock Border Lines - Lab Determining the Y-intercept and the X-intercept of a line =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Please Note: This is not a regulated course. To get qualified, you may choose: IGCSE Maths A-Level Maths Functional Skills Qualification in Maths at Level 2 Functional Skills Qualification in Mathematics at Level 2 - GCSE Equivalent for Maths A-level Mathematics Functional Skills Qualification in Mathematics at Entry 1 Functional Skills Qualification in Mathematics at Level 1 Functional Skills Qualification in English at Entry 1 Functional Skills Qualification in English at Entry 2 Functional Skills Qualification in English at Level 1 Functional Skills Qualification in ICT at Level 2 Functional Skills Qualification in Information & Communication Technology (ICT) at Level 1 Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Teacher Teacher Assistant HR Manager Accountant Finance Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Certificate in Functional Skills Maths at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

Description Emergencies happens everyday and everywhere. Their responses require a dynamic and unique set of skills. Lives hang in the balance. Safety is the bottom-line. If an exciting and extraordinary career is what you're looking for, and if you want to contribute to society in a meaningful way, the Emergency Management Course will give you the opportunity to be the best you can be. Enter the exciting and growing field of Emergency Management. This course is a comprehensive, distance delivered course that will provide you with a fundamental understanding of the opportunities and challenges in this dynamic, rapidly growing field. Practitioners in this area need to have both theoretical knowledge and practical skills in order to effectively mitigate against the risk of harm or loss for industry, public sector, community, individuals and government. You'll tackle risk assessment theory, terrorism, mitigation/prevention, response and recovery techniques. At the end of the day, your career will be a defining part of who you are. Manage your future today. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Emergency Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Emergency Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Workbook 00:00:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:05:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Personal Effects, Emergency Colour Codes, Recovery 00:01:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Course Certification Order Your Certificate 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you fascinated by the incredible work of wildlife rehabilitators? Our Wildlife Rehabilitation Intro Course is designed to give you a solid understanding of the essential skills and knowledge required to care for injured or orphaned wildlife. This course introduces you to the world of wildlife rescue, rehabilitation, and the delicate process of releasing animals back into their natural habitats. You’ll learn about the various species that require rehabilitation, their specific needs, and how to ensure they’re supported throughout the recovery process. With this course, you will gain a foundational understanding of wildlife rehabilitation principles, from assessing an animal's condition to monitoring their progress. While no physical presence is required, this course offers valuable insights that can be applied to volunteer opportunities or even further study in the field. Whether you're aiming to start a career in wildlife care or simply want to learn more about these fascinating creatures, this course will provide you with the essential knowledge to understand the challenges and rewards of helping wildlife recover and thrive. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Wildlife Rehabilitation Module 2: Wildlife Species Identification and Behaviour Module 3: Basic Animal Health Module 4: Wildlife First Aid and Initial Assessment Module 5: Controlling Wildlife Diseases Module 6: Wildlife Rehabilitation Techniques Module 7: Release Criteria and Post-Release Monitoring Module 8: Interaction with Animal Module 9: Rehabilitation Documentation and Reporting Module 10: Wildlife Rehabilitation Ethics and Conservation Learning Outcomes: Identify diverse wildlife species and understand their behaviours. Demonstrate proficiency in basic animal health principles. Apply effective first aid and assessment techniques in wildlife emergencies. Implement disease control measures for the well-being of wildlife. Master wildlife rehabilitation techniques for diverse species. Articulate ethical considerations in wildlife rehabilitation and conservation. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Wildlife enthusiasts seeking in-depth knowledge Conservationists aiming to broaden their skill set Students pursuing careers in environmental science Veterinarians expanding into wildlife care Animal welfare professionals enhancing their expertise Ecologists desiring a deeper understanding of wildlife rehabilitation Nature educators incorporating practical insights Wildlife photographers aspiring to contribute to conservation efforts Career path Wildlife Rehabilitation Specialist Conservation Officer Ecological Researcher Wildlife Health Technician Nature Educator Animal Welfare Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Embark on a transformative journey into the realm of creative thinking with our course, 'Creative Thinking: Techniques and Tools for Problem Solving.' In a world where innovation is paramount, the ability to think creatively is not just a skill; it's a necessity. What is creative thinking, you may ask? It's the lifeblood of progress, the engine that drives ingenious solutions to complex problems. Through this course, we invite you to explore the depths of your imagination, unlocking the power of thinking creatively to tackle challenges with finesse and ingenuity. Within the structured framework of our curriculum, you'll delve into a treasure trove of tools and methodologies designed to ignite your creativity and hone your problem-solving skills. From fundamental techniques like brainstorming and cause & effect diagrams to advanced methods such as Six Sigma and the Shainin Methodology, each module is crafted to expand your repertoire of creative thinking strategies. By immersing yourself in practical exercises and real-world case studies, you'll learn what creative thinking is and how to wield it effectively in diverse situations, empowering you to become a formidable problem solver in any context. By the end of this course, you'll emerge equipped with the knowledge, techniques, and confidence to approach challenges from multiple angles, armed with a toolkit brimming with creative solutions. Whether you're a seasoned professional seeking to enhance your problem-solving prowess or a budding enthusiast eager to unlock the secrets of creative thinking, this course promises to be a transformative journey towards unleashing your full creative potential. Learning Outcomes: Master fundamental creative thinking tools like brainstorming and cause & effect diagrams. Apply advanced problem-solving methodologies such as Six Sigma and the Shainin Methodology. Develop the ability to approach challenges with innovative solutions through practical exercises and case studies. Cultivate a mindset conducive to thinking creatively and adaptively in diverse situations. Gain confidence in your problem-solving abilities, ready to tackle complex issues with finesse and ingenuity. Why buy this Creative Thinking Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Creative Thinking: Techniques and Tools for Problem Solving there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Creative Thinking course for? Professionals seeking to enhance their problem-solving skills. Students aspiring to develop a creative mindset for tackling challenges. Entrepreneurs looking to innovate and drive progress in their ventures. Project managers aiming to lead teams through complex problem-solving processes. Individuals interested in unlocking their creative potential for personal or professional growth. Prerequisites This Creative Thinking: Techniques and Tools for Problem Solving does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Creative Thinking: Techniques and Tools for Problem Solving was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Quality Assurance Manager: £35,000 - £50,000 Per Annum Process Improvement Specialist: £30,000 - £45,000 Per Annum Innovation Consultant: £40,000 - £60,000 Per Annum Project Manager: £35,000 - £55,000 Per Annum Entrepreneur: Income varies widely based on venture success Operations Analyst: £25,000 - £40,000 Per Annum Course Curriculum Introduction About the instructor 00:01:00 Summary of the course 00:01:00 The 7 basic quality tools Tool 1 : The Checksheet Checksheet-1 00:01:00 CCIN practice final v2 00:06:00 Tool 2 : The Brainstorming The brainstroming 00:01:00 Brainstorming ip 00:06:00 Tool 3 : The Cause & Effect diagram The cause and effect diagram 00:01:00 CE in practice 00:08:00 Tool 4:The Histogram Tool The Histogram-1 00:01:00 The histogram in practice 00:10:00 Tool 5:The Pareto diagram Pareto diagram 00:01:00 Pareto in practice final 00:09:00 Tool 6-A:The Control chart Control Chart-1 00:01:00 Control chart in practice part 1 00:11:00 Control chart in practice part 2 00:10:00 Tool 6-B:The Scatter plot Scatter Plot-1 00:01:00 Scatterplot In practice 00:07:00 Tool 7 : Flowchart /Process Mapping Flowchart in practice 00:10:00 Flowchart-1 00:01:00 The Problem Solving Process Psp Overview 00:01:00 The PSP 00:04:00 The PSP in detail 00:08:00 Method 1: The A3 The A3 00:01:00 A3 sheet 00:04:00 The A3 in practice 00:15:00 Method 2:The 8D The 8D 00:01:00 The 8D in practice 00:12:00 The 8D sheet final 00:04:00 Method 3-A:The PDCA The PDCA 00:01:00 Method 3-B:The 5 why 5 whys 00:06:00 Method 4: Six Sigma Six Sigma 00:01:00 More about six sigma 00:05:00 Method 5: The Shainin Methodology Shainin system 00:06:00 Shainin Method 00:01:00 Problem Solving methods Overview of the section 00:01:00 The Preventive Tools 00:01:00 Tool 1:The FMEA FMEA 00:09:00 The FMEA in practice 00:12:00 The FMEA process 00:14:00 Tool 2:The Control Plan Control plan in practice 00:07:00 The Control Plan 00:01:00 Conclusion Final Conclusion 00:01:00 QMS 00:04:00 Resources Resources - Creative Thinking: Techniques and Tools for Problem Solving 00:00:00 Assignment Assignment -Creative Thinking: Techniques and Tools for Problem Solving 00:00:00

This programme provides an intensive, two-day overview of the key elements of operations management, including an array of practical tips and tools to help managers be more proactive and effective in the operations management environment - whether that's in an industrial manufacturing context or in operational leadership in the service sectors. At the end of the programme, participants will: Understand the 6Cs approach to operations management Be able to apply a range of practical tools and techniques to improve their personal effectiveness towards being a more effective operations manager Be able to prepare an action plan for the critical first (or next) 100 days in their operational leadership role 1 Introduction What is Operations Management and where does it fit in? What makes a successful Operations Manager? Introducing the 6Cs of Operations Management 2 Context Link to business strategy Making a year plan Performance measurement 3 Controls Governance Reputational controls Costs and budgets Quality Operational 4 Customers Internal External Stakeholder management 5 Communication Planning Meetings Reporting Emails Notices Networking Walking the talk 6 Care People Safety, Health, Environment & Security Assets 7 Continuous improvement Process Product Proactivity Link to KPIs and Year Plan 8 Putting it all together Action planning for the first (or next) 100 days Conclusions

The 'English (Spelling, Punctuation, and Grammar) Communication Skills Training' course is designed to enhance participants' English language proficiency by focusing on spelling, punctuation, and grammar. It covers the basics of grammar, sentence structure, questions, punctuation, capitalization, spelling, and provides insights into common mistakes with practical ways to improve communication skills. Learning Outcomes: Develop a strong foundation in English grammar, punctuation, and sentence structure. Understand the proper usage of questions, punctuation marks, and capitalization. Improve spelling skills and learn strategies to avoid common spelling errors. Identify and rectify common mistakes in writing and communication. Enhance overall communication skills through clear and accurate expression. Apply the learned grammar, spelling, and punctuation rules to construct grammatically correct sentences. Gain confidence in written and verbal communication in English. Why buy this English (Spelling, Punctuation and Grammar) Communication Skills Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the English (Spelling, Punctuation and Grammar) Communication Skills Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This English (Spelling, Punctuation and Grammar) Communication Skills Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This English (Spelling, Punctuation and Grammar) Communication Skills Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This English (Spelling, Punctuation and Grammar) Communication Skills Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum English (Spelling, Punctuation and Grammar) Communication Skills Training Module 01: Introduction to the Course 00:10:00 Module 02: Basics of Grammar 00:13:00 Module 03: The Basics of Sentence 00:08:00 Module 04: Structure of Sentence 00:16:00 Module 05: Question 00:11:00 Module 06: Punctuation & Capitalisation 00:21:00 Module 07: Spelling 00:24:00 Module 08: Common Mistakes & Ways to Improve 00:18:00

The 'Learn to Code HTML, CSS & JavaScript' course is a comprehensive journey into web development, teaching participants the fundamental programming languages of the web. Covering HTML, CSS, and JavaScript from beginner to expert levels, the course empowers learners to create dynamic and interactive web applications. Through hands-on exercises and projects, students will master each language's core concepts, design principles, and practical implementation, culminating in the creation of live websites.   Learning Outcomes: Acquire a solid understanding of HTML, CSS, and JavaScript fundamentals. Build proficiency in creating and styling web content using HTML and CSS. Develop interactive and responsive web interfaces through JavaScript. Learn to manipulate data, use conditional statements, and control flow in JavaScript. Create dynamic elements and enhance user experience with JavaScript functions. Master error handling techniques for robust web development. Implement data visualization using Google Charts. Validate user input and perform client-side validations for enhanced security.   Why buy this Learn to Code HTML, CSS & Javascript? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Learn to Code HTML, CSS & Javascript there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Learn to Code HTML, CSS & Javascript does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Beginners with no coding experience seeking to learn web development. Aspiring front-end developers looking to build interactive websites. Students and professionals interested in enhancing their coding skills. Entrepreneurs wanting to create their own websites or prototypes.   Prerequisites This Learn to Code HTML, CSS & Javascript was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Front-End Developer - Potential earning of £25,000 - £45,000 per year. Web Designer - Median earning of £20,000 - £40,000 per year. Full-Stack Developer - Median earning of £30,000 - £60,000 per year. UX/UI Designer - Median earning of £25,000 - £45,000 per year. Freelance Web Developer - Potential earning of £20 - £50 per hour.

Learn the fundamentals of business administration, with step-by-step guidance on how to start your own business from scratch! The Office Administration and Communication Training is ideal for anyone looking to gain the practical knowledge to start their own business or excel in a business environment. Ideal for managers and those in senior-level positions, you will learn the essentials of business ethics and how to thrive in any business setting. Develop a set of transferable skills that can be applied to a wide range of roles and use this qualification as a stepping stone to becoming a successful entrepreneur! Why buy this Office Administration and Communication Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Administration and Communication Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Administration and Communication Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Office Administration and Communication Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Office Administration and Communication Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Office Administration and Communication Training Module 1: Introduction to Office Administration 00:17:00 Module 2: Skills of an Effective Administrator 00:18:00 Module 3: Business Writing Skills 00:39:00 Module 4: Communication Skills 00:27:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Mock Exam Mock Exam - Office Administration and Communication Training 00:20:00 Final Exam Final Exam - Office Administration and Communication Training 00:20:00

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning