10816 Courses

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Person-centred approaches are a core skills framework that articulates what it means to be person-centred and how to develop and support the workforce to work in this way. Developed in partnership with Skills for Health and Skills for Care, the Framework aims to distil best practices and to set out core, transferable behaviours, knowledge and skills. It is applicable across services and sectors and across different types of organisations. Person-centred approaches underpins existing dementia, learning disabilities, mental health and end of life care core skills frameworks. This subject forms standard 5 in The Care Certificate.

Gain comprehensive skills in elderly care with our 4-in-1 Certificate in Elderly Care bundle. Learn about ageing, safeguarding, end-of-life care, and more. Start your rewarding career today!

Overview This comprehensive course on Nanny Care Worker will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Nanny Care Worker comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Nanny Care Worker. It is available to all students, of all academic backgrounds. Requirements Our Nanny Care Worker is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 03:50:00 total length •Introduction to Nanny Care Workers: 00:23:00 •Understanding Child Development: 00:24:00 •Care for Children: 00:25:00 •Healthy Food, Healthy Living: 00:24:00 •Keeping Children Healthy & Safe: 00:31:00 •Early Years Provision: 00:19:00 •Establishing Relationship and Routines: 00:16:00 •Time Management for Nannies: 00:18:00 •Nanny's Job Profile: 00:30:00 •Establishing a Nanny's Career: 00:20:00

Overview This comprehensive course on COVID-19 Critical Care will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This COVID-19 Critical Care comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this COVID-19 Critical Care. It is available to all students, of all academic backgrounds. Requirements Our COVID-19 Critical Care is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 02:47:00 total length •Coronavirus- The Outbreak: 00:19:00 •Deteriorating Patient: 00:36:00 •Day-to-Day Critical Care: 00:27:00 •COVID-19 Critical Illness Clinical Overview: 00:25:00 •Treatment Support: 00:18:00 •Vaccine for COVID-19: 00:15:00 •Caring Human Factors Understanding and Applying: 00:13:00 •Quarantine Rules and Guidelines: 00:14:00

Register on the Domiciliary Care Support Worker today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Domiciliary Care Support Worker is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Domiciliary Care Support Worker Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Domiciliary Care Support Worker, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: Introduction to Domiciliary Care Introduction to Domiciliary Care 00:17:00 Module 02: Health and Safety for Domiciliary Carers Health and Safety for Domiciliary Carers 00:35:00 Module 03: CSTF Infection Prevention and Control CSTF Infection Prevention and Control 00:39:00 Module 04: CSTF Resuscitation - Basic Life Support CSTF Resuscitation - Basic Life Support 00:26:00 Module 05: Medication Management and Administration Medication Management and Administration 00:20:00 Module 06: CSTF Information Governance CSTF Information Governance 00:27:00 Module 07: CSTF Conflict Resolution CSTF Conflict Resolution 00:22:00 Module 08: Mental Health Care Mental Health Care 00:25:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Navigate the crucial world of healthcare safety with our Health Care & Risk Assessment course. Your first steps into this course, through the Introduction to Health and Safety at Work, are about grounding you in the essentials of creating a safe healthcare environment. This isn't just about learning regulations; it's about becoming a key player in safeguarding the health and well-being of both patients and staff. Imagine being equipped with the knowledge and skills to make tangible differences in healthcare settings. Then, as you move through modules like Responsibilities of the Employers, Employees, and Self-employed, you'll grasp the collaborative nature of safety in healthcare. This course goes beyond the basics, diving into Risk Assessment & Risk Control, Work-Related Accidents and Ill Health, and essential practices like First Aid & PPE. You're not just learning; you're preparing to take a proactive stance in your professional environment. By the end, you'll not only be aware of the standard Health and Safety Information but also adept in specialized Risk Assessment and Infection-Minimising Measures, crucial in today's healthcare landscape. Learning Outcomes Acquire a comprehensive understanding of health and safety principles in healthcare. Recognize the shared responsibilities in creating a safe work environment. Become adept at conducting risk assessments and implementing effective control measures. Develop skills in managing health emergencies and understanding first aid procedures. Learn essential strategies for minimizing infection risks in healthcare settings. Why choose this Health Care & Risk Assessment course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Health Care & Risk Assessment course for? Healthcare workers enhancing their safety knowledge. Staff responsible for safety and risk assessments in healthcare. Managers overseeing health and safety in medical environments. Individuals aiming for a career in healthcare management. Frontline staff needing training in infection control and emergency response. Career path Health and Safety Officer: £25,000 - £40,000 Risk Assessment Manager: £30,000 - £50,000 Healthcare Administrator: £20,000 - £35,000 Facilities Manager: £28,000 - £45,000 Infection Control Nurse: £26,000 - £42,000 First Aid Trainer: £22,000 - £30,000 Prerequisites This Health Care & Risk Assessment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Health Care & Risk Assessment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Health and Safety at Work Introduction to Health and Safety at Work 00:13:00 Module 02: Responsibilities of the Employers, Employees and Self-employed Responsibilities of the Employers, Employees and Self-employed 00:14:00 Module 03: Risk Assessment & Risk Control Risk Assessment & Risk Control 00:17:00 Module 04: Work-Related Accidents and Ill Health Work-Related Accidents and Ill Health 00:16:00 Module 05: First Aid & PPE First Aid & PPE 00:16:00 Module 06: Health and Safety Information Health and Safety Information 00:15:00 Module 07: Risk Assessment and Infection-Minimising Measures Risk Assessment and Infection-Minimising Measures 00:15:00

The aim of the Managing Diversity in Health and Social Care course is to provide students with a comprehensive understanding of the issues related to diversity and inclusion in healthcare and social care settings. The course aims to develop students' knowledge and skills in areas such as cultural competence, communication strategies, and creating inclusive environments. After the successful completion of the course, you will be able to: Understand the importance of diversity in healthcare and social care settings Understand the strategic principles of diversity management in healthcare and social care settings Describe the role of trade unions in representing healthcare workers and enhancing employee standards Identify the challenges faced by trade unions in the healthcare sector Understand the principles of disciplinary and grievance procedures in healthcare and social care settings Identify the types, stages, and steps involved in disciplinary and grievance procedures Understand the principles of Welfare Programme field notes and checklist Understand the importance of cultural competence in healthcare and social care settings Identify the different types of cross-cultural communication Understand the role of non-verbal communication in cross-cultural communication Understand the LEARN model and how it can be used in cross-cultural communication Understand the Equality Act 2010 and its relevance to diversity management in healthcare and social care settings. The Managing Diversity in Health and Social Care course is designed to provide students with a comprehensive understanding of diversity and its impact on health and social care services. The course covers a wide range of topics, including the importance of diversity in health and social care, understanding different cultures, religions, and beliefs, managing diversity in the workplace, and health inequalities and their impact on diverse communities. The course teaches students how to provide culturally sensitive care to diverse patient populations and how to effectively communicate and collaborate with people from different backgrounds. Students will also learn about the legal and ethical considerations surrounding diversity in health and social care, as well as how to implement diversity policies and practices in their organizations. Overall, the Managing Diversity in Health and Social Care course provides students with the knowledge and skills needed to create a more inclusive and equitable health and social care system. The aim of the Managing Diversity in Health and Social Care course is to provide students with a comprehensive understanding of the issues related to diversity and inclusion in healthcare and social care settings. The course aims to develop students' knowledge and skills in areas such as cultural competence, communication strategies, and creating inclusive environments. The course also aims to provide students with practical skills and knowledge that they can apply in real-world situations. This includes the ability to develop and implement strategies to promote diversity and inclusion in healthcare and social care settings, and to address issues related to diversity and discrimination that may arise in these settings. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Diversity In Health and Social Care - N Self-paced pre-recorded learning content on this topic. Managing Diversity In Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview Canine Emergency Care Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Canine Emergency Care Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Canine First Aid Introduction to Canine First Aid 00:12:00 Module 02: First Aid Kits for Canine First Aid Kits for Canine 00:09:00 Module 03: Cardiopulmonary Arrest and Resuscitation (CRP) Cardiopulmonary Arrest and Resuscitation (CRP) 00:13:00 Module 04: Dressing and Bandage Dressing and Bandage 00:09:00 Module 05: Canine Pododermatitis Canine Pododermatitis 00:12:00 Module 06: Different Medical Conditions and Treatment of Canine Different Medical Conditions and Treatment of Canine 00:15:00 Module 07: Preventing a Health and Safety Crisis Preventing a Health and Safety Crisis 00:10:00 Module 08: Pregnancy, Birth and Newborn Care Pregnancy, Birth and Newborn Care 00:07:00

Overview of Palliative and End of Life Care In the golden hush of twilight years, the tenderness of care weaves stories of solace. With an ageing population of over 12 million aged 65 and above, the UK witnesses an escalating demand for palliative and end of life care. Our Palliative and End of Life Care Training course is your gateway to enter this realm of profound impact. With the industry set to burgeon by 20% in the next decade, there's an ever-present need for skilled professionals to champion dignified and compassionate end of life journeys. Dive deep into holistic assessments, navigate the nuances of legal considerations, and become a pillar of support in those poignant final chapters. Here lies your chance to carve a career and touch lives in the most profound way. Embrace the calling. This Palliative and End of Life Care Training Course covers the following topics: Understand the principles of palliative and end of life care. Determine and identify stages of illness accurately. Conduct a holistic assessment for patients in palliative. Develop and utilise advanced care planning for patients. Provide appropriate care at the end of life and post-death. Navigate legal issues and access further support in palliative. In this Palliative and End of Life Care Training course, you will: Sharpen your skills to help you advance your Palliative and End of Life Care career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Palliative and End of Life Care course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Palliative and End of Life Care is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Palliative and End of Life Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Palliative and End of Life Care Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Palliative and End of Life Care Module 1: Introduction to Palliative & End of Life Care 00:45:00 Module 2: Identification of the Stage of Illness 00:15:00 Module 3: Palliative Care Holistic Assessment 00:15:00 Module 4: Advance Care Planning 00:30:00 Module 5: Care at the End of Life 00:15:00 Module 6: Care after Death 00:15:00 Module 7: Further Support, Training and Development 00:10:00 Module 8: Legal Issues 00:30:00 Module 9: Glossary of Terms 00:15:00 Module 10: Appendices 00:10:00 Assignment Assignment - Palliative and End of Life Care 00:00:00