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Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

The course helps you learn Snowflake from scratch and explore a few of its important features. You will build automated pipelines with Snowflake and use the AWS cloud with Snowflake as a data warehouse. You will also explore Snowpark to be worked on the data pipelines.

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The prevalence of ill health is real. Become an expert practitioner in treating individuals using a truly holistic approach. A MESSAGE FROM THE AUTHOR The great need for practitioners is emphasised today, not only by the prevalence of well-established diseases, but also by the appearance of quite new conditions which are not necessarily regarded as being nutritional illnesses. In fact many students come to Nutritional Therapy after experiencing and their own health problems and seek to help others with similar difficulties. We know that nutrition lies at the very heart of these problems and it is our absolute intention to share that knowledge with you. Every person's nutritional needs differ and our courses teach students to recognise this at the outset - there is no haphazard approach. We are absolutely certain that you will find this a fascinating course as you train to become a practitioner of the highest degree. DR. LAWRENCE PLASKETT Course Duration 3 years Study Hours 3,000 hours Course Content 14 folders Course Fee £1,995 Course Overview The Plaskett Professional Diploma in Nutritional Therapy is the most scientific and advanced practitioner level course that we offer. Nutritional Therapy is a form of therapy that uses food, supplementary nutrients and cleansing procedures to alleviate or prevent chronic health problems and this course will train you to practise as a Nutritional Therapist of the highest degree. You will: Receive a training which is truly holistic in nature Be presented with the unique teachings of Dr. Lawrence Plaskett whose long experience working in the borderlands between nutrition and medicine enables him to offer a synthesis between many fields that are not often brought together: nutrition, pathology, biochemistry, toxicology, pharmacology, cell biology, naturopathy and homoeopathy Develop the professional skills and specific diagnostic insight to be able to apply nutrition to health effectively, a training for successful practice that should be applicable anywhere in the world Be trained to offer help with a wide range of conditions, the majority of which are not necessarily regarded in conventional medicine as being nutritional illnesses. These encompass an extremely wide range of chronic conditions, including most diseases and a vast array of symptoms - physical, emotional, mental - which can frequently be experienced outside the range of conventional medical diagnostic 'labels'. Develop the necessary expertise in nutrition which is often lacking in other fields of complementary or alternative medicine. Any programme of nutritional supplements and diet needs to be matched exactly to individual needs by a well-trained practitioner BREAKDOWN OF THE COURSE SECTIONS The Nutritional Therapy Diploma includes the following 14 folders: FOLDER 1 THE HOLISTIC MODEL OF HEALTH CARE This Folder starts with a suggested programme of study and some simple hints on how to make best use of your study time. It then teaches an understanding of basic principles that underpin your entire grasp of nutrition as a biological process. The naturopathic emphasis is upon freeing the body tissues of toxins and the damaged cell components that drag them down to the chronic level.  The Folder looks closely at the nature of toxins and their sources. It looks at their behaviour and effects when they enter the body, the character and mechanisms of the damage they do and, above all, the mechanisms by which they can be removed and the damage repaired.  These are no flights of fancy, as orthodoxy would often have us believe. Rather they are strongly supported by medical science, as the course material will demonstrate. In order to develop a grasp of these processes they have to be visualized as they really happen, on the cellular level.  A Side Book is included covering the structure and life of the cell. Areas Covered Study skills Looking after the body The Life Force Stopping the rot and starting to recover Movements of toxins within and around the body Our relationship to medical orthodoxy The nature of natural and unnatural chemical toxins The concept of toxin-free food Organic growing and water purification Free radicals and anti-oxidants Routes of toxin entry and elimination Damage caused by toxins lying in the tissues Detoxification The relationship between toxic burden and toxic damage The energy reserve role of fat The lipoproteins of the blood FOLDER 2 MINERALS AT WORK IN NUTRITION - PART 1 The minerals come forward as the strongest contenders for pride of place among the nutrient classes because they are so critically vulnerable to deficiency and imbalance in today’s western world.  “Get the minerals right before anything else” is a penetrating summary of their necessary priority. You will learn how the bulk minerals (those we need in greatest amount) depend upon each other and how the micro minerals cannot fulfil their function correctly without a correct balance of the bulk ones.  This Folder takes “first things first” by laying the soundest possible foundation for the study and management of the bulk metals – sodium, potassium, calcium, with magnesium to follow in Folder 5.  We believe that few course providers deal as thoroughly with this absolute cornerstone of nutrition as we do. The effects of these mineral balances permeate the entire subject of nutrition. You will look at many aspects of the subject that affect health. Areas Covered Composition of the human body Overview of macro minerals Sources of nutritional minerals Biological concentration of minerals Micro minerals as catalysts Toxic minerals Digestion, absorption and storage Mineral/mineral antagonisms Sodium and potassium balance Symptoms of sodium and potassium excess or deficiency The sodium pump Sodium and potassium in foods Potassium administration in therapy Calcium in the human skeleton and teeth Calcium in body fluids Hormonal control of calcium Osteoporosis and disputes over calcium requirements Calcium in foods Calcium “mishandling” Calcium in supplement Side Book: The Chemistry of Nutrition Whilst it is possible to teach nutrition to some degree without studying the chemical nature of the nutrients, it is much better that you have at least a superficial understanding. Folder Two therefore includes a side book on Chemistry for those who are new to the subject. However, no one expects you to become highly informed on chemical structures. Access to the facts and to an explanation is what is important. This side-book will free you, as a future practitioner, from the need to manipulate the nutrients without understanding them as many others try to do. Elements, compounds and molecules Valency Ions, acids and salts Combining proportions and moles Carbon compounds and functional groups Oxidation and reduction Calculating the vitamin or mineral content of supplements FOLDER 3 THE BULK NUTRIENTS – PROTEIN, CARBOHYDRATE, LIPIDS AND ENERGY These nutrients provide both the fuel and the building materials for the body. Orthodox nutrition teaches these topics very thoroughly. As to the structures of the compounds, we teach the same things they do.  However, all three main classes of bulk nutrients have their distinctive “wrinkles” when examined from an alternative viewpoint.  With the proteins this has to do with avoiding excesses and, to some degree eschewing animal sources for naturopathic and other reasons.  With the carbohydrates it involves recognizing at a sensitive level the long-term harm that can be done by free sugars and the crucial importance of blood sugar maintenance and control. Orthodox treatments may claim to do these things but there is a vast difference of emphasis and effect.  Among the lipids the “wrinkles” have to do with intricate management of the balance among the essential fatty acids and the importance of the phospholipids in the diet.  You will also learn about the propensity of fats to form toxins and the need to moderate fat intake. All of these so-called alternative “wrinkles” have weighty scientific support, which you will have explained for you.  The chemical nature of these bulk nutrients is fully presented for those who wish it, with a “faster track” through for those who do not. Areas covered Different kinds of proteins The amino acids in proteins The structure of proteins Proteins in foods The essential amino acids and protein quality Nitrogen balance and protein metabolism Proteins in therapeutic policy The simple sugars and sugar derivatives Di, tri and polysaccharides Transformations of carbohydrate Sugars and starch in diets Blood sugar control Metabolic energy The make-up of fats Different kinds of fatty acids Essentiality of omega 6 and omega 3 Lipids and coronary thrombosis Cholesterol, Inc. blood cholesterol levels Fats in western diets Toxins from fats by chemical damage Lecithin and other phospholipids Quantifying energy – units of measurement Energy content of foods and fuels Human expenditures of energy Basal metabolic rate FOLDER 4 FOODS AND FOOD CLASSES Properties, Composition and Naturopathic Effects The merits and disadvantages of wheat, milk and meat are carefully analysed and exposed from the standpoint of both scientific and also naturopathic considerations.  There will be much here to ponder, whilst the scientific evidence leaves little to doubt. You will look rather exhaustively at the merits, nature and composition of vegetables and fruits, not only as groups but also as sub-groups and down to the individual plants.  You will find yourself in a position, when it comes to prescribing, to be directive when necessary about which individual fruits and vegetables it will be best to use.  The groups of pulses, nuts, seeds, fish, shellfish and other seafood’s, as well as beverages, will be closely examined for their composition and suitability for prescription in treatment diets.  Acidity and alkalinity in foods is carefully examined. This Folder is “all about food” but it is also food for thought from beginning to end. Areas covered The wheat grain and its milled fractions Types of bread Nutritional problems of wheat and wheat allergy Sprouted wheat and wheat grass Barley, oats and rye The composition of milks Milk as infant feed The variety of dairy products Nutritional and health problems associated with milk Milk allergy and intolerance Hidden milk in foods Vegetable mineral content and vitality Eliminatory effect of vegetables Composition of 49 different vegetables Potential hazards of plant foods Composition and nature of pulses, nuts and seeds The composition of different meats Naturopathic negatives associated with meat The composition of different fish types Fish as an omega 3 source Shell fish and crustacea Nutritional problems of tea and coffee The composition of fruits Strongly eliminative properties in fruits Acid and alkali-forming foods Using the food composition tables FOLDER 5 MINERALS AT WORK IN NUTRITION - PART 2 Each and every member of the micro minerals group will prove a fascinating area of study and will face you at times almost with disbelief that such minute amounts of substance can exert such extraordinarily powerful effects upon the way the body works and therefore upon health.  Each micro mineral displays its own particular pattern of effects arising from either deficiency or excess. This is almost like a personal signature of the mineral. These will be learnt now but employed later in diagnosis to help determine the likely patterns of micro mineral imbalances in your patients. The role of all-important magnesium is examined together with the principles of using magnesium in therapy. This element plays a key macro mineral role and exerts decisive control over naturopathic elimination.  Areas covered Iron, zinc, copper, manganese, selenium, chromium, molybdenum, iodine, silicon, fluorine, vanadium For each of the microminerals where appropriate: Body content; physiology functions; effects of deficiency or excess; toxicity; factors promoting retention or loss; occurrence in foods; different chemical forms; associated diseases; the use of the appropriate supplements Roles of magnesium in the body Magnesium in foods Effects, diseases and symptoms of magnesium deficiency Naturopathic expectations from magnesium therapy FOLDER 6 THE VITAMINS AT WORK IN NUTRITION The vitamins are mostly micro catalysts just as the micro minerals are. Sixteen of them are the subjects of this Folder.  We first explain their known effects in the body and then go on to set out the ways that they may be used, either for direct therapeutic effect, or in support of other components of nutritional therapy.  As in the cases of all the other nutrients, there will be both scientific and naturopathic evidence presented. Good reference material will be provided. Areas covered For each of the vitamins and vitamin-like substances where appropriate: Body content; precursors; physiology functions; effects of deficiency or excess; toxicity; factors promoting retention or loss; occurrence in foods; different chemical forms; associated diseases; the use of the appropriate supplements. Vitamin A; beta-carotene; Vitamins B: thiamine, riboflavin, niacin, pyridoxine, B12, folic acid, choline, inositol; Vitamin C, Vitamins D1 and D2; tocopherols (Vitamin E); Vitamin K. FOLDER 7 BOWEL FLORA AND THE MAINTENANCE OF HEALTH It is possible to manage and manipulate the bowel flora – the bacteria that inhabit the intestines – so as to produce optimal benefits to health.  Antibiotics and certain dietary errors appear to work in the opposite direction and encourage a flora that will generate more toxins. This Folder deals with both scientific and naturopathic facts and technique and explains how to harness the potential that resides here for bringing better health or maintaining health. It is a crucially important area of nutritional management. Every case you will treat will need the possible prescription of bowel flora products to be reviewed. The other part of this Folder is about the maintenance of health. We provide a general round-up of this pre-clinical part of the course with an overview of nutritional requirements and wise practice in the design of those diets that may be intended to be “healthy” but not necessarily therapeutic.  It includes examination of the special needs of vulnerable groups. You can expect, of course, to meet patients of all ages and conditions and, often enough, you will be asked merely to provide guidance upon what type of diet will best maintain their health.  It also reviews the production of toxin-free food and the hazards posed by the industrialization of food. Finally, there is an approach to the use of supplements for health maintenance and a discussion of strategies for on-going cleansing and toxin avoidance so as to assist in maintaining good health. Areas covered The naturopathic view of the benefits of bowel flora Effect of diet on the bowel flora The putrefactive bacteria Balancing lactose fermenters with other types Toxic amines Benefits of the acid producing species Negatives associated with antibiotics Breast feeding and the bowel bacteria Bowel flora products Overview of the British diet Nutrient requirements for the population Higher requirements for the health conscious Special needs of children and the elderly Special needs of vegetarians and vegans The requirements of pregnancy and lactation Organic growing Industrial food processing and food additives Maintenance supplements Maintenance cleansing FOLDER 8 DIAGNOSIS This Folder is divided into two parts. The first gives a detailed understanding of the basis of diagnosis, while the second gives direct instruction in performing diagnoses.  These two parts, taken together, comprise a major step in your induction as a naturopathic nutritionist. The induction into technique and approach is an essential step, but even more than that, the moulding of your thought process is so very important.  You have to move into the particular “observer” position, mentally, from which the diagnosis is best carried out. The first part of the Folder both provides the “nuts and bolts” of nutritional diagnosis but it also provides the mental positioning to enable you to carry it out with confidence and expertise.  The diagnosis requires understanding of the “constitution”, defined both naturopathically and genetically. An optional side book covers both the miasms and the Chinese 5 elements in respect of their bearing upon diagnosis within nutritional therapy. Fundamental to the practical aspect is the technique for taking case histories and then interpreting them along combined naturopathic and scientific lines.  This logically leads onto the next stage – treatment – in a rational sequence. This Folder contains five “demonstration” case histories. FOLDER 9 TREATMENT This is in many ways the crux of the whole course.  However, being released into nutritional treatments – with their full power – without having made the most thorough preparation, would be most unwise.  Absolutely every topic that has been covered before is required in one way or another at this point. It is here that the interpretation of the case history becomes translated into a prescription of diet and supplements that is honed in a sensitive way to the patient as an individual.  We outline a number of “levels” of the diagnosis that feed into the treatment decisions. There is a “whole person” level, a “weak organ” level, a “metabolic imbalances” level, a “nutritional deficiencies” level and, finally, the lowest in the hierarchy, a “named diseases” level. We also introduce here the profound concepts of intensity, direction and level as they apply to the very basis of Nutritional Therapy prescriptions. All these contributions must converge to provide the best overall treatment.  The focus at this point is on defining the dietary guidelines and the careful orchestration of the essential minerals and vitamins that are to be used.  However, this is also the point at which various named treatments are considered, including bowel cleansing procedures, bowel flora treatment and some of the contributions towards Candida treatment.  These options are set out here and then developed more in the later Folders of Part Two. Special approaches such as the liver cleanse are also considered here along with amino acid therapy, antioxidant therapy and the anti-inflammatory prescription.  We also provide guidelines on how detailed analysis of the composition of diets, and the design of special diets based on such analysis, can contribute to treatment. This Folder provides the “core” of all this, with various modulations and variations being available from the subsequent Folders for “fine tuning”. FOLDER 10 STUDY OF CASE HISTORIES There is nothing quite like practice where case histories are concerned. To be able to study them with great facility and insight and then discern the routes by which they lead towards exact treatment – that is to be your aim here. The Folder provides the challenge of “interpreting” a number of case histories, with help and with feedback. This is an approach that can lead you towards confidence and competence in this task, which is at the centre of practitioners’ daily work. Approaches and solutions are presented. This Folder gives 11 abridged case histories and 20 fully detailed case histories for analysis by the student, 31 case histories in all. These are selected to provide a variety of different types of treatment situation including some that are special or unusual. FOLDER 11 ADDED OR SPECIAL NUTRIENTS AND HERBS In covering the prescribing of supplement programmes in Folder 9, you will have been focused primarily upon those that rank in orthodox nutrition as “essential nutrients”, particularly minerals and vitamins.  However, Nutritional Therapy is enormously enriched by a wide range of other biochemicals that cannot be classified as “essential”. Life does not stop without them, yet they can be extremely helpful, especially to individuals with compromised health.  These are more often metabolic intermediates than recognised nutrients, but they can be extraordinarily valuable for organ-directed therapy. Many of these involve up-to-the minute discoveries.  We teach about phytonutrients in foods (eg carotenoids, flavonoids, proanthocyanidins, isothiocyanates, organic sulphides and curcuminoids) and about the possibilities, when necessary, to provide them in supplement form. Herbs are covered too in their special role of support-therapy to Nutritional Therapy, usually in an organ-directed or system-directed role. Echinacea, silymarin, aloe, ginkgo, bromelain and St John’s Wort are just examples of these herbs.  We also teach the use of herbal combinations for specific purposes. This wide choice of “extra” items is the subject of specific instruction in this Folder. FOLDER 12 TREATING NAMED MEDICAL CONDITIONS - PART 1 Folder 9 makes it plain that, because this is a holistic discipline, the named medical condition is generally low on the hierarchy of treatment criteria.  Although that is generally the case, the extent to which it holds good may depend upon how advanced is the particular disease condition. At all events, the practitioner does need a degree of disease-related training, which is provided in this Folder and the next.  Some 180 different medical conditions or classes of conditions, mostly chronic, are addressed. Special space is provided to cover fully selected topics that are of key importance in an alternative medicine practice, such as obesity, alcoholism, allergies and the menopause.  We also provide you with specific treatment guidance with the proviso that whole-person treatments and organ-system related treatments either take priority or are provided alongside.  Where appropriate some insights are given into the prior allopathic treatments and environmental and social conditions that may cause or exacerbate the listed conditions.  This provides for the patient’s circumstances and lifestyle to be adjusted in rather specifically apt directions. The main categories in this Folder are: circulatory, rheumatic and digestive diseases, along with obesity, alcoholism and immunity states including autoimmunity and allergies.  All the disease conditions addressed are closely studied from the standpoint of orthodox pathology as well as their Nutritional Therapy treatment.  Hence Folders 12 and 13 in their own right amount to a course in the medical science of pathology and this represents a substantial expansion over earlier versions of the course.  These Folders will constitute invaluable reference material for use when you have set up in practice. FOLDER 13 TREATING NAMED MEDICAL CONDITIONS - PART 2 This Folder continues the work started in Folder 12.  Here included are diseases of the nervous system and brain, skin, reproductive system, urinary system, endocrine system, liver/gallbladder, respiratory system, eye, ear, mouth, nose and bone. Also included are psychological and systemic diseases (including ME), infectious diseases and some directly nutritional diseases. The detailed attention to pathology is maintained throughout. During the course of Folders 10-14 inclusive, students undertake no less than 12 cases on their own, covering full data-collection, analysis and interpretation, with prescription of diet and supplements.  Together with the 36 case histories studied in earlier Folders this gives 48 case histories studied FOLDER 14 MONITORING TREATMENT, THE THERAPEUTIC RELATIONSHIP AND PRACTICE MANAGEMENT Having got the treatment going, there is a need for specific instruction in the on-going task of monitoring the patient’s condition and reacting accordingly with adjustments to the therapy.  Patient and practitioner alike have to be aware that the first prescription is likely to be just the start of a process. Reading the signs of change looms large in this instruction and familiarization. Responding to them is the second part. Here there is a need to understand the terms “intensity” and “direction” in therapy. “Intensity” refers to the degree of healing and naturopathic pressure being applied and “direction” refers to the aims of the particular choice of treatment being applied.  You will learn to distinguish between situations that call only for a change of “level” and those that call upon you to rethink and change “direction” when the patient’s progress levels off as this may then initiate a new burst of healing changes.  Another way to break out from the “plateau” situation is to assess the exact nutrient composition of the whole diet – an action that is too detailed and time-consuming to do with every patient and usually not needed.  A part of the Folder is about drugs, when and when not to encourage their use, and how to manage the drug-dependent patient. You need to acquire at least a passing familiarity with the main classes of prescription drugs, which are explained in this Folder. This Folder also provides information on Laboratory testing procedures that may be recommended to patients. Finally we offer subjects of crucial importance to working practitioners, namely a study of “The Therapeutic Relationship” and “Practice Management – Running The Practice as a Business”. TESTIMONIALS Here's what students have to say about the course Grace Kingswell, Nutritional Therapist UK "I was recommended Plaskett by my own functional medicine practitioner. I knew that if she was recommending it, it would be worthwhile. I wanted a full body overview and not a “match the supplement to the symptom” approach, and that is certainly what the Plaskett Dip;oma in Nutritional Medicine course delivered. I wanted to be qualified to run my own business as a practitioner afterwards, and it is the most complete and highest level course that the Plaskett College offer. My knowledge of naturopathy and nutritional medicine was pretty solid before I started due to personal experience, but I’ve really built on this now and feel confident that I know how to help others. I’ve also learnt a lot more of the biochemistry behind the science too. The study experience was really good, but it’s a lot of self-motivation, and if you don’t have that then it might be touch to finish it, as it’s completely self-driven". Ben C Alberts, Director South African Institute of Behavioural Nutrition South Africa The Plaskett Nutritional Therapy Diploma was one of the most rewarding programmes of my life. Apart from the media hype around healthy living it is only after the completion of a proper programme that one truly start to understand the intricacy of the human body and what healthy living really is. Within the Plaskett programme the combination of nutrition, pure science and a naturopathic view provided me with a completely new perspective on health management. Against a fairly orthodox background it took me some time within the programme to understand the true principles, and once realized fundamentally changed the way I view personal health management. Throughout the programme the support from my tutor was phenomenal with concise and very valued feedback, and certainly at exceptional detail. The course content was of a high standard and must not be underestimated in both volume and complexity. For me personally, the programme delivered immense value and I will recommend it to any of my peers and clients. Diane Brough, Nutritional Therapist Canada When I first started thinking about taking a course in nutrition, I was living in Botswana, in Africa. I was looking for a college that would offer me the support and guidance that is so important for long distance learning. I’m probably one of the college’s longest registered students because my family moved to five different countries during my studies! I am very thankful for the college’s patience and continued support. Plaskett College impressed me with their personal approach to the course and the fact that all modules were composed by Dr. Lawrence Plaskett, a medical research biochemist and the college’s Founder and Principal. I studied the Diploma in Nutritional Medicine because my plan was to have my own practice. I practised at a herbal clinic as a Nutritional Therapist and Iridologist after I completed my diploma, but then decided to study massage therapy, so put my practice aside while at school. I recently established Revitalife Therapeutics and offer massage therapy, manual lymphatic drainage, nutritional therapy and iridology. Vittoria Viglietti, Nutritional Therapist & Founder of Nutriwild Namibia I chose Plaskett College because I really wanted to make a difference where natural medicine was concerned. After losing my father to Cancer, and experiencing malpractice with all the orthodox medicine we followed, this pushed me even more to pursue an in-depth education in nutritional medicine. I chose Plaskett College’s, Nutritional Medicine Course, because I found this to be very informative for anyone interested in perusing a future in the field of Natural medicine and Nutritional Therapy. My studies have been such a memorable journey for me. I started studying just over 2 months, after losing my father. A very difficult time in my life. The course I chose to do with Plaskett would take me 4 years to complete. I am in my 5th year (nearly my 6th year), doing this particular course and I have only experienced encouragement, understanding of my situation and support from the college to continue to complete the course in my time. I could not show more gratitude towards them for this. I did not expect that after losing my father my life would hit lots unforeseen hurdles, causing my study time to suffer greatly. Yet, through all this, Plaskett College only showed me more support and encouragement to persist with my studies.

The Customer Service Agent course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Agent course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Agent WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Agent 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Customer Service Manager course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Manager course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Manager WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Manager 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Fancy yourself a quick-thinker with your pulse on the property beat? Want to enhance your knowledge and explore trends in the fast-paced industry of real estate development? Look no further - Our Real Estate Business Diploma (REB) will help you get fast into the business by training you in both the business and management aspects of the industry. In this course, you will develop practical knowledge and skills for investing in real estate. You will likewise become familiar with a wide range of real estate asset types while learning to analyze markets, value assets, raise capital through debt and equity financing and gaining other basic skills for a real estate investment career. Course Highlights Real Estate Business Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Real Estate Business Diploma into 28 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 14 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Real Estate Business Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Real Estate Business Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Real Estate Business Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Real Estate What Is Real Estate Investing? FREE 00:30:00 Basic Rental Properties FREE 00:30:00 Why invest in property? 00:30:00 Investment After Brexit 00:15:00 Recent Housing Market Developments 00:15:00 Managing Client Expectation 00:15:00 Best Practices of Customer Service 00:15:00 Customer Life Cycle 00:15:00 Tenant Retention 00:30:00 Real Estate Marketing 00:30:00 Real Estate Business The Art of Real Estate Investments 00:45:00 Things to Consider Before Investing in Real Estate 00:45:00 Simple Techniques of Investing in Real Estate 01:30:00 Risks Involved in Real Estate Investment 00:45:00 The Main Challenges Facing Real Estate Investors 00:30:00 Qualities of Successful Real Estate Investors 00:45:00 How to Succeed in Real Estate Investments 01:00:00 Wrapping Up 00:15:00 Legal System & Real Estate UK An Introduction to the UK legal system 00:15:00 Different Types of Investment Structures 00:15:00 Commercial Leases 00:15:00 Title & Registration 00:30:00 Finance in Real Estate 00:15:00 Investment Purchase Procedure 00:15:00 Acquisition Costs 00:30:00 Land Usage 00:15:00 Planning & Environment 00:15:00 Investment Structure & Key Legislations 00:15:00 Mock Exam Mock Exam- Real Estate Business Diploma 00:30:00 Final Exam Final Exam- Real Estate Business Diploma 00:30:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Wondering how to get into Human Resources without an HR-related degree? The truth is, you may not need one! The key skills you can show when applying for an HR assistant position are the abilities to understand and carry out tasks involving administration, recruitment, and teamwork. And that's what you will learn in this HR Assistant course. HR assistants will typically handle tasks such as employee pay, disputes, recruitment, employee training and development, performance review, onboarding new employees, answering queries, and more. And we've covered all these topics in our HR Assistant course. You'll also learn about health and workplace safety and the necessary employment law in the UK. So, if you are looking forward to starting your career in Human Resources, this course is just the right thing for you. We've designed it so that a person with zero knowledge of HR will also find it easy to follow. All the fundamental aspects of HR management are included so that you don't feel left out of the other potential candidates. Ready to add new skills to your resume and increase your employability? Don't be late to join the course and start preparing for a highly prospective career. Learning Outcome: Know about the basic functions of the HR department and HRM models Get an idea of how the employee recruitment and selection process works Learn how training helps employees in their development and performance Gain knowledge about employee retention, motivation, and counseling Learn about the process and formats of keeping Personnel Records Why Prefer this HR Assistant Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. The HR Assistant course consists of modules divided into several bit sized topics to provide you with the most convenient and comprehensive learning experience possible. 24х7 accessibility will allow you to take the course at your own pace. All you need is just an internet-connected device. *** Course Curriculum *** Module 01: Introduction to Human Resource Human Resource Management Models of HRM The Role of the HR Department Aims of HRM HRM and personnel management Impacts HR Have on Organisational Performance Module 02: Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Graphology Final stages Module 03: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 04: Performance Appraisal Management The benefit of performance management Characteristics of performance management Performance management cycle Managing performance throughout the year Reviewing performance Rating performance Dealing with under-performers Module 05: Employee Relations Strategic Employee Relations Practice of Industrial Relations Employee Voice Employee Communications Module 06: Motivation and Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Module 07: Ensuring Health and Safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and Safety Health and safety policies Conducting risk assessments Accident prevention Measuring Health and safety performance Health and safety training Module 08: Employee Termination Redundancy Dismissal Relieving Letter Retirement Module 09: Employer Record and Statistics Introduction The Necessity for Personnel Records Information in Personnel Records Formats of Personnel Records Module 10: Essential UK Employment Law Introduction Wages Dismissal Equality Working Parents' Rights Data Protection (GDPR) Assessment Process Once you have completed all the modules in the HR Assistant course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the HR Assistant course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The HR Assistant certification is open to everyone; no prerequisites. This course is also effective for those who are - Entry Level HR Assistants New to Human Resources Making a career change to human resources Interested in Management or related fields Requirements You will not need any prior background or expertise to enrol in this course. Career path HR Coordinator HR Specialist HR Generalist HR Manager Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

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Unlock Your Leadership Potential with Line Management Mastery! Are you ready to elevate your leadership skills and propel your career to new heights? Introducing our comprehensive text course: Line Management! 🌟 In today's dynamic and competitive business landscape, effective line management is crucial for organizational success. Whether you're a seasoned professional or a budding leader, mastering the art of line management can unlock a world of opportunities and set you apart as a capable and confident leader.   Benefits of Taking Our Line Management Course: Enhanced Leadership Skills: Discover proven strategies and techniques to inspire and motivate your team, foster collaboration, and drive results. Improved Communication: Learn how to communicate effectively with your team members, peers, and superiors, fostering a culture of openness, trust, and mutual respect. Optimized Performance Management: Gain insights into performance evaluation, feedback delivery, and goal setting to maximize individual and team performance. Conflict Resolution Expertise: Acquire the skills to identify and address conflicts constructively, turning challenges into opportunities for growth and collaboration. Strategic Decision-Making: Develop the ability to make informed and strategic decisions that align with organizational goals and drive long-term success. Boosted Employee Engagement: Discover how to cultivate a positive work environment where employees feel valued, empowered, and motivated to excel.   Who is this for? Aspiring Leaders: Ambitious professionals looking to transition into leadership roles and make a meaningful impact within their organizations. Current Managers: Experienced managers seeking to sharpen their leadership skills, overcome challenges, and take their management game to the next level. Entrepreneurs: Business owners and entrepreneurs aiming to build high-performing teams, drive business growth, and achieve sustainable success. Team Leaders: Individuals responsible for leading teams or departments who want to enhance their leadership capabilities and drive team performance.   Career Path: Upon completing our Line Management course, you'll be equipped with the knowledge, skills, and confidence to excel in various leadership roles, including: Team Leader Department Manager Project Manager Operations Manager Business Unit Leader Executive Leadership Positions Whether you're looking to climb the corporate ladder, launch your own business, or lead a high-impact project, mastering line management is the key to unlocking your full leadership potential and achieving your career aspirations.   FAQs: Q: What is line management, and why is it important? A: Line management refers to the management of employees directly involved in the production or delivery of goods and services. It's crucial because effective line management ensures that organizational goals are achieved efficiently, teams are motivated and engaged, and resources are optimized. Q: How is this course delivered? A: Our Line Management course is a text-based course, delivered online through our user-friendly platform. You'll have access to comprehensive study materials, including readings, case studies, and practical exercises, designed to enhance your learning experience and maximize your retention of key concepts. Q: Is this course suitable for beginners? A: Absolutely! Our Line Management course is designed to cater to individuals at all levels of experience, from beginners to seasoned professionals. Whether you're new to management or looking to refine your existing skills, you'll find valuable insights and actionable strategies to help you succeed. Q: Can I complete this course at my own pace? A: Yes! One of the key benefits of our text-based course format is flexibility. You can study at your own pace, allowing you to balance your learning with your professional and personal commitments. Q: Will I receive a certification upon completion? A: Yes, upon successfully completing our Line Management course and passing the assessment, you'll receive a certification that you can showcase on your resume and LinkedIn profile, demonstrating your expertise in line management. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of study and availability. On average, most participants complete the course within [provide estimated time frame], but you can progress faster or slower based on your preferences and schedule. Q: Is there any ongoing support available after completing the course? A: Absolutely! We're committed to your success even after you've completed the course. You'll have access to our community forums, where you can connect with fellow participants, ask questions, and seek guidance from our team of experts. Q: Can my organization enroll multiple employees in this course? A: Yes, we offer group enrollment options for organizations looking to upskill their teams in line management. Contact our team to learn more about our corporate training solutions and special pricing packages.   Conclusion: Don't let your leadership potential go untapped! Enroll in our Line Management course today and take the first step towards becoming a confident and effective leader. With our comprehensive curriculum, expert instruction, and flexible learning format, you'll gain the skills and knowledge you need to thrive in any leadership role. Unlock a world of opportunities and accelerate your career growth with Line Management Mastery! 🚀 Course Curriculum Module 1 Introduction to Line Management Introduction to Line Management. 00:00 Module 2 Effective Communication for Line Managers Effective Communication for Line Managers 00:00 Module 3 Performance Management and Goal Setting Performance Management and Goal Setting 00:00 Module 4 Time Management and Prioritization Time Management and Prioritization 00:00 Module 5 Delegation and Empowerment Delegation and Empowerment 00:00 Module 6 Conflict Resolution and Effective Communication Conflict Resolution and Effective Communication 00:00 Module 7 Employee Development and Coaching Employee Development and Coaching 00:00