5144 Courses

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Portfolio Management Skills: Virtual In-House Training The main purpose of this workshop is to equip and enable people in a portfolio management office and PMO to effectively and efficiently support the Executive Leadership and Operational Management to plan, implement, manage, and evolve portfolio management in their organization. There is a deliberate focus on preparing you to become a strong and effective change advocate for meaningful portfolio management that delivers objective measurements of benefit contribution towards the strategic objectives to lead, manage, and continuously improve portfolio management governance, processes, and frameworks with and through the direction of a portfolio practice, principles, and delivery boards. What you Will Learn At the end of this program, you will be able to: Articulate the benefits of portfolio management Link the initiatives in an organization with its strategic objectives Participate in the introduction of portfolio management in an organization Create or improve the portfolio governance structure Lead the inventory of ongoing and new initiatives Assist the executives in the prioritization of initiatives through the use of Multi-criteria Analysis and other selection tools Support the executives in balancing the portfolio based on the optimal use of resources and priorities Create a portfolio delivery plan Define thresholds and variance reporting criteria Assist the executives and the financial team in the definition of Stage Gate Funding Lead the Stage Gate reviews Analyze the benefits that are being realized by the initiatives Foundation Concepts Definitions Benefits of Portfolio Management Objectives of Portfolio Management Portfolio Life Cycles Governing the Portfolio Portfolio Governance structure Roles and responsibilities Initial activities when starting portfolio management Prioritizing Initiatives Prioritize purpose Multi-Criteria Analysis Analytical Hierarchy Process (AHP) Strategic alignment Balancing the Portfolio Allocating resources and budgets Communicating decisions of initiatives status Planning the Portfolio Planning review cycles Using Stage Gate Funding Setting thresholds and variance reporting Tool examples Managing the Portfolio Delivery Project and Program Life Cycles Stage Gate Reviews Loop back to Prioritize, Balance and Plan Interaction with the Portfolio Delivery Board Project, Program and Functional Managers' roles and responsibilities

Emotional Intelligence Training

The Agile Project Manager: In-House Training: Virtual In-House Training Change isn't coming, it's already here. The project environment is becoming more volatile, uncertain, complex, and ambiguous. Project management and project managers must transform and evolve in order to keep up with these changes. Agile has been a disruptor in the field of project management, having over 20 years of successes and benefits to organizations that have adopted their frameworks. The Agile frameworks have proven themselves to be more adept in dealing with this uncertainty. But Agile isn't just about following a different way of working. What do you need to learn, do, and become in order to continue in the current and future environment? It is a powerful combination of knowledge, competencies, and mindset. In an increasingly complicated project environment, this course provides participants with the knowledge needed to not only survive but thrive. What you will Learn At the end of this program, you will be able to: Evaluate the changing project environment and the needed knowledge, skills, and behaviors Demonstrate innovative project manager competencies of leading change, servant leadership, and focus on value Utilize Lean and Agile principles to maximize value and improve project performance Construct a hybrid Agile model that is unique to your project Assess your role in Business Agility as an Agile Project Manager Getting Started Introductions Workshop orientation Expectations Foundations Recap: What is Agile? A changed project environment The future project manager Agile Project Management Competencies Focusing on value Championing change Servant leadership Coaching / mentorship Facilitation Lean and Agile Principles Optimizing flow Making things small Continuous planning Just-In-Time requirements Visualizing work Hybrid Agile Considerations Considering a Hybrid Approach Examining Strengths and Weaknesses of Each Approach Selecting Waterfall / Agile Roles, Practices, and Techniques Reviewing Three Hybrid Scenarios Constructing the Hybrid Project Implementing Agile Pitfalls and Concerns Agile in the Organization Business Agility

Management of Risk (M_o_R®) Practitioner: Virtual In-House Training The M_o_R® Practitioner course has been designed to provide learners with the opportunity to practice the practical application of the M_o_R method and covers the twelve M_o_R principles: Approach, Process and the basic techniques essential to managing risks using the M_o_R guidance. The purpose of the M_o_R Practitioner qualification is to confirm that the learner has achieved sufficient understanding of how to apply and tailor M_o_R in a scenario situation. What you will Learn At the end of the M_o_R Practitioner course, learners will gain competencies in: M_o_R framework (principles, approach based on risk documentation, process steps, and embedding and reviewing M_o_R principles Outline of M_o_R approach documents (including policy, process guide, and risk communications plan) Risk identification, assessment, and control Embedding and reviewing M_o_R M_o_R organizational perspectives (strategic, program, project, operational) Benefits The M_o_R Practitioner course offers a wide-ranging set of guidelines that will help in the management of risk in a project or program environment. It will help prepare learners for the M_o_R Practitioner Exam. They will feel more confident in approaching risk management after attending the course and will be aware of the use of different techniques that can assist in this task, including: Improved basis for effective strategy formation Reduced time spent fire-fighting and fewer unwelcome surprises Increased likelihood of successful change initiative outcomes Closer internal focus on doing the right things properly Increase in efficient use of resources waste and fraud Better management of contingency resources M_o_R roles and responsibilities M_o_R health check M_o_R maturity model Risk specialisms (including business continuity management) Introduction Introduction to the course What is a risk? What is risk management? Why is risk management so important? Basic risk definitions The development of knowledge about risk management Corporate governance and internal control Where and when should risk management be applied? M_o_R Principles The purpose of M_o_R principles Aligns with objectives Fits the context Engages stakeholders Provides clear guidance Informs decision-making Facilitates continual improvement Creates a supportive culture Achieves measurable value Risk management maturity models M_o_R Approach Relationship between the documents Risk management policy Risk management process guide Risk management strategy Risk register Issue register Risk response plan Risk improvement plan Risk communications plan M_o_R Process Common process barriers Identify - contexts Identify - the risks Assess - estimate Assess - evaluate Plan Implement Communication throughout the process M_o_R Perspectives Strategic perspective Programme perspective Project perspective Operational perspective Risk Specialisms Business continuity management Incident and crisis management Health and Safety management Financial risk management Environmental risk management Reputational risk management Contract risk management

Level 7 Diploma In Human Resource Management - Pathway To MA Human Resource Management Degree Level 7 Diploma in Human Resource Management (QCF) – 6 - 8 Months Credits: 120 Credits The Level 7 Diploma in Human Resource Management qualification enables learners to progress into or within employment and/or to work toward a relevant Master’s Programme with advanced standing. This programme is a Pathway programme to M.A. Human Resource Management Degree  Course Details Assessment: Assignments The objective of the Level 7 Diploma in Human Resource Management qualification is to provide learners with the skills and understanding in human resource management (HRM) that align with good strategic decision making to maintain organizations’ competitive advantage. Learners acquire knowledge through an integrated approach of theory in human resource management and practice using real-time activities. Successful completion of this qualification will develop learners’ strategic human resource management and leadership skills and their ability to focus on the requirements of implementing an organization’s strategy. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. University Progression University Top-up On completion of this course, students have the opportunity to complete a Master's degree programme from a range of UK universities. The top-up programme can be studied online or on campus. The top-up comprises the final 60 credits which consist of either a dissertation or a dissertation and one module. (The course tuition fee listed above does NOT include the top-up fees) University Progression Click here to see University routes and fee information for progression. Entry Requirements For entry onto the Level 7 Diploma in Human Resource Management leading to the MA Human Resource Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or equivalent overseas qualification i.e. Bachelors Degree or Higher National Diploma OR Mature learners (over 25) with at least 5 years of management experience if they do not possess the above qualification (this is reviewed on a case by case basis) Workshops Workshops are conducted by live webinars for all online students. Visa Requirements There is no Visa requirement for this programme.

This course is designed for experienced permanent makeup artists looking to enhance their skills and offer more to their clients. The focus is on advanced techniques and practical skill, providing the learner with the knowledge and equipment they need to become a confident eyeliner and lash enhancement artist. COURSE PREREQUISITES This course is designed for qualified permanent makeup artists with experience in the industry. If you are looking for a course suitable for beginners or those new to permanent makeup, learn more about our VTCT Level 4 Micropigmentation course EYELINER & LASH ENHANCEMENT TRAINING COURSE STRUCTURE: 10 hours e-learning: This self-paced online learning module will cover advanced cosmetic tattooing theory including Health and Safety, Colour Theory, Client Suitability, Consent, Anatomy & Physiology, Treatments and Tools. 1 day of in-house training: This intensive hands-on training day will allow you to apply the theory you've learned in a practical setting. You'll practice the eyeliner and lash enhancement technique on latex and later on skin under the guidance of our experienced instructors. STUDENTS WILL LEARN THE FOLLOWING: Advanced Cosmetic Tattooing theory: You'll delve deep into topics such as Health and Safety, Colour Theory, Client Suitability, Consent, Anatomy & Physiology, Treatments and Tools. Pre-drawing: Learn how to sketch the desired eyeliner shape and style before the actual procedure. This is a crucial step in ensuring client satisfaction. Colour mixing: Master the art of mixing pigments to achieve the perfect shade for every client. Eyeliner and lash enhancement technique: Learn how to create a soft, diffused eyeliner color that enhances the natural beauty of the eyes. Treatment protocols: Understand the steps to follow before, during, and after the procedure to ensure the safety and satisfaction of your clients.

This course is designed for experienced permanent makeup artists looking to enhance their skills and offer more to their clients. The focus is on advanced techniques and practical skill, providing the learner with the knowledge and equipment they need to become a confident 3D Hairstroke eyebrow artist. COURSE PREREQUISITES This course is designed for qualified permanent makeup artists with experience in the industry. If you are looking for a course suitable for beginners or those new to permanent makeup, learn more about our VTCT Level 4 Micropigmentation course 3D HAIRSTROKE BROWS TRAINING COURSE STRUCTURE: 10 hours e-learning: This self-paced online learning module will cover advanced cosmetic tattooing theory including Health and Safety, Colour Theory, Client Suitability, Consent, Anatomy & Physiology, Treatments and Tools. 1 day of in-house training: This intensive hands-on training day will allow you to apply the theory you've learned in a practical setting. You'll practice the 3D Hairstroke eyebrows technique on latex and later on skin under the guidance of our experienced instructors. STUDENTS WILL LEARN THE FOLLOWING: Advanced Cosmetic Tattooing theory: You'll delve deep into topics such as Health and Safety, Colour Theory, Client Suitability, Consent, Anatomy & Physiology, Treatments and Tools. Pre-drawing: Learn how to sketch the desired eyebrow shape and style before the actual procedure. This is a crucial step in ensuring client satisfaction. Colour mixing: Master the art of mixing pigments to achieve the perfect shade for every client. 3D Hairstroke eyebrows technique: Learn how to create a soft, diffused eyebrow color that enhances the natural beauty of the eyebrows. Treatment protocols: Understand the steps to follow before, during, and after the procedure to ensure the safety and satisfaction of your clients.

Learn how to identify your best customers, how to identify why they might need your product and how to create opportunities that can generate revenue.

Details This course is aimed at Water and Wastewater managers, field managers, asset managers and others involved in meeting compliance within the Water industry. As Wastewater Treatment compliance now comes under increasing regulatory scrutiny from OFWAT the overall ability of the Water Industry to effectively oversee and manage the Wastewater Treatment process comes under sharper focus. Demonstrating the competence of those responsible will likely become increasingly the focus of public awareness and form a key strand of the regulator’s investigation. Main themes Demonstrate an understanding of the current regulatory framework pertaining to pollution incidents Understand the sources of pollution Understand pollution risks specific to the Water and Wastewater industry Critically analyse the stakeholders’ views of pollution from the Water and Wastewater industry Understand the importance of stakeholder communication, feedback and involvement in the context of pollution incidents Understand the impact of pollution in terms of the environment, customers, cost, H&S and from the regulatory perspective Describe the cumulative effect of point source and diffuse sources of pollution Describe and explain the collective responsibilities and ethical and moral issues as pertaining to pollution incidents Critically evaluate the use of internal systems and mechanisms for delivery of pollution risk reduction strategies Develop a pollution risk reduction strategy appropriate to your organisation. Instructions This online course will be delivered using CISCO Webex. You will need a suitable device with a camera and microphone like a laptop. If you have any questions about what is required, please contact us on enquiries@learninganddevelopment.associates. Qualification All learners taking the qualification will need to produce identification to enable ProQual registration. This can take the form of a: Passport Driving Licence Construction Skills Certification Scheme Card (CSCS Card) Construction Plant Competence Scheme Card (CPCS Card) If none of the above are available to the learner, a photograph with a statement confirming their identity, dated and signed, along with a utility bill, would be acceptable.