1251 Courses

Communication Skills 1 Day Training in Kingston upon Hull

Communication Skills 1 Day Training in Swindon

How do you make introductory calls fun and not make cold calls? We will show you how to have powerful openers by using a strong opening benefit offer. Discover how you can get voice messages returned by leaving a warmly confusing voice mail message. Befriend the gatekeeper as they will be an invaluable resource of information. Learning Objectives Explain how to turn cold calls into warm calls that generate interest, Describe how to open sales conversations with an opening benefit offer, Demonstrate how to increase voice mail return, Apply strategies for getting past gate keepers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Unlock a brighter future by boosting your confidence, assertiveness, and communication skills. Master the art of expressing yourself, handling criticism, and dealing with conflicts.

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Discuss past and present attitudes/experience around palliative care Holistic palliative care Discuss considerations and difficult conversat About this event Discuss past and present attitudes/experience around palliative care Holistic palliative care Discuss considerations and difficult conversations Accountability Advantages and disadvantages of using syringe driver Equipment required Documentation and Labelling syringes Monitoring patient checks Commonly used drugs Syringes Sites to use and avoid Use of drugs beyond licence Commonly used drugs Troubleshooting Give a practical demonstration of how to set up a syringe pump Practical session setting up a McKinley T34 syringe pump – you will need to the unit if an alternative machine is required.

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com