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198 Courses

Customer Service (CRM, KYC & Phone-Based Customer Service)

By Imperial Academy

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Customer Service (CRM, KYC & Phone-Based Customer Service)
Delivered Online On Demand
£399

Introduction to Know Your Client (KYC) and Customer Due Diligence (CDD)

5.0(4)

By LGCA | London Governance and Compliance Academy

Description KYC/CDD is a critical element for effectively managing the risks posed by potential clients, thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk, and possible dubious actions by existing customers that need to be regularly reassessed. This course provides an introduction to KYC and CDD procedures, both key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Training Duration This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace. Who Should Enrol? This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers. Training Method The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time. At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion. Accreditation and CPD Recognition The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS. Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership. Registration and Access To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. Access to the course is valid for 180 days. If you wish to receive an invoice instead of paying online, please email us at info@lgca.uk. Also, please get in touch if you'd like to discuss special corporate group rates.

Introduction to Know Your Client (KYC) and Customer Due Diligence (CDD)
Delivered Online On Demand
£60

Diploma in Anti Money Laundering (AML)

By Course Cloud

A must course for every professional in today's world, learn what (AML) Anti-Money Laundering is, exploring various stages of money laundering and how criminal organisations disguise & convert their dirty money into clean money to avoid detection from regulatory bodies. You'll also learn about (CFT) Countering Financing of Terrorism, key differences between the flow of money laundering and terrorist financing methods, and how to keep yourself and your organisation protected from money laundering & terrorist financing abuse. Understand the importance of (KYC) Know Your Customer & (KYCC) Know Your Customer's Customer requirements, learn about compliance requirements for individual/personal customers and corporate customers, learn about UBO' s (Ultimate Beneficial Owners) and what supporting documents are to be collected based on international best practices.  This course will guide you on how to identify and write suspicious activity and transaction reports, identify suspicious activities of customers and report proactively to assist regulatory bodies. Understand the definition of a PEP/FPEP (Politically Exposed Persons/Foreign Politically Exposed Persons) and when and how to conduct EDD (Enhanced Due Diligence). This course will help you manage regulatory expectations proactively and secure your profession, your organisation & businesses from the risk of money laundering and terrorist financing abuse.

Diploma in Anti Money Laundering (AML)
Delivered Online On Demand
£25

Customer Service & KYC Level 4 Diploma - QLS Endorsed

4.7(26)

By Academy for Health and Fitness

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! In today's fast-paced and customer-centric business landscape, the demand for highly skilled and empathetic Customer Service Professionals is at an all-time high. Businesses across industries understand that providing exceptional customer experiences is crucial for building brand loyalty, attracting new customers, and ensuring long-term success. Therefore, the role of Customer Service Professionals has evolved into a pivotal position within companies of all sizes. Our comprehensive online course, the Diploma of Customer Service & KYC, is designed to equip you with the skills and knowledge needed to thrive in the dynamic world of customer support. This Diploma in Customer Service Training at QLS Level 4 course is Endorsed by The Quality Licence Scheme Accredited by CPD QS (150 CPD points Why Prefer This Customer Service Coordinator Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS Get a free student ID card with our Customer Service Course Get instant access to this Customer Service course. Learn Customer Service essentials from anywhere in the world Our Customer Service course is affordable and simple to understand Customer Service is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Service course materials Customer Service comes with 24/7 tutor support *** Course Curriculum of Customer Service*** Here is the curriculum breakdown of the Customer Service Coordinator course: Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints Aspects of Phone Etiquette Introduction to KYC Customer Due Diligence Assessment Process of Customer Service After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Customer Service Coordinator Training at QLS Level 4 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Thiscourse is suitable for anyone aspiring to start a career in the relevant field; Also for those who are interested to enrol in further: Certificate in Know Your Customer & Customer Due Diligence Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service (VRQ) Level 2 Certificate in Principles of Customer Service Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD QS Accredited Certificate Digital certificate - £10 Diploma in Customer Services Coordinator Training at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Customer Services Coordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD QS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Customer Service & KYC Level 4 Diploma - QLS Endorsed
Delivered Online On Demand10 hours
£12

MLRO (Money Laundering Reporting Officer Training) - CPD Certified

4.7(26)

By Academy for Health and Fitness

24-Hour Flash Sale! Prices Reduced Like Never Before!! Money laundering is a serious crime all over the world as well as in the UK. According to the UK Financial Conduct Authority (FCA), an estimated £100 billion is laundered through the UK every year. As financial institutions play a key role in preventing this activity, are you aware of the red flags that might indicate money laundering? This MLRO (Money Laundering Reporting Officer Training) bundle equips you with the knowledge and skills to become a Money Laundering Reporting Officer (MLRO). This comprehensive MLRO training bundle covers everything you need to excel in this critical role. Learn the fundamentals of Anti-Money Laundering (AML) regulations and how to implement them effectively. Master Know Your Customer (KYC) procedures to identify and verify clients. Gain insights into Financial Investigation techniques to uncover suspicious transactions. The MLRO bundle also includes valuable knowledge for paralegals in tax accounting, giving you a well-rounded understanding of financial crime. This MLRO (Money Laundering Reporting Officer Training) Bundle contains: Course 01: Anti-Money Laundering (AML) Course 02: Know Your Customer (KYC) Course 03: Paralegal Course 04: Tax Accounting Certificate - CPD Certified Course 05: Financial Investigator Learning Outcomes of this MLRO (Money Laundering Reporting Officer Training) Bundle: Understand the UK's AML regulations and their impact. Implement effective KYC procedures to mitigate risks. Identify and report suspicious activity according to regulations. Apply financial investigation techniques to uncover money laundering schemes. Gain knowledge of paralegal practices relevant to financial crime. Develop a strong foundation in tax accounting for AML compliance. By completing the MLRO course bundle, you position yourself as a key player in the fight against financial crime. With certifications in AML, KYC, and more, you will enhance your employability and professional standing in a range of financial and legal fields. Enrol today, and be the barrier that criminals fear. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of MLRO. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the MLRO setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to MLRO-related fields, impacting their MLRO experiences and long-term development. Course Curriculum Course 01: Anti-Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Paralegal Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring MLROs Compliance officers Financial analysts Legal assistants Tax accountants Corporate auditors Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. MLRO: £50,000 - £80,000 Compliance Officer: £35,000 - £60,000 Financial Investigator: £40,000 - £65,000 Paralegal: £20,000 - £35,000 Tax Accountant: £25,000 - £50,000 Financial Analyst: £35,000 - £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

MLRO (Money Laundering Reporting Officer Training) - CPD Certified
Delivered Online On Demand20 hours
£32

Certificate in Anti Money Laundering (AML) - CPD Certified

4.7(26)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The UK financial industry is a prime target for money launderers, with an estimated £100 billion of illicit funds flowing through the country each year, with 90% of businesses unsure of their ability to detect and prevent money laundering. Financial crimes pose a significant threat to both global economies and local businesses. Our Certificate in Anti Money Laundering (AML) bundle empowers you to become a part of this critical force, equipping you with the expertise to identify, prevent, and report money laundering activities. This bundle combines foundational and advanced topics like Anti-Money Laundering, Know Your Customer (KYC) principles, GDPR UK Training for data protection compliance, and techniques for Financial Investigation. Through these courses, learners will gain a robust understanding of AML frameworks, the importance of customer due diligence, the impact of GDPR on financial data, and the skills necessary to conduct thorough financial investigations to uncover and report illicit financial activities. Courses Are Included in this Certificate in Anti Money Laundering (AML) Bundle: Course 01: Diploma in Anti-Money Laundering (AML) at QLS Level 4 Course 02: Know Your Customer (KYC) Course 03: GDPR UK Training Course 04: Financial Investigator This Certificate in Anti Money Laundering (AML) bundle equips you with in-depth knowledge of AML regulations. This AML course bundle will not only enhance your understanding and skills in financial crime prevention but also significantly boost your career prospects in the financial sector. So, take the leap today and become a vital asset in the fight against money laundering! Learning Objectives of Certificate in Anti Money Laundering (AML) Bundle: Understand comprehensive AML regulatory frameworks and their application. Apply KYC principles effectively to prevent financial crimes. Navigate GDPR implications on financial data protection and compliance. Develop skills necessary for conducting detailed financial investigations. Recognise and report suspicious financial activities accurately. Enhance career prospects in financial compliance and investigation. Why Prefer this Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Anti-Money Laundering (AML) at QLS Level 4 Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: GDPR UK Training Module 01: The Purpose and Principles of the UK GDPR Module 02: The Legal Foundations of GDPR Module 03: The Governance of GDPR Module 04: Protecting Personal Data Module 05: Exemptions to GDPR Module 06: International Transactions and National Security Course 04: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Assessment Process Once you have completed all the modules on the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Compliance officers Financial analysts Bank employees Legal professionals Data protection officers Career switchers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. AML Compliance Officer - £30,000 to £60,000 Financial Investigator - £35,000 to £55,000 KYC Analyst - £25,000 to £40,000 Data Protection Officer - £30,000 to £50,000 Compliance Analyst - £28,000 to £45,000 Risk Manager - £40,000 to £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Anti-Money Laundering (AML) at QLS Level 4 Hard copy certificate - £99 Please note that International students have to pay an additional £10 as a shipment fee.

Certificate in Anti Money Laundering (AML) - CPD Certified
Delivered Online On Demand15 hours
£25

Financial Investigator, Financial Analysis, Internal Audit QLS Endorsed Training

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Financial Investigator, Financial Analysis, Internal Audit QLS Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Step into the captivating world of finance with our meticulously assembled course bundle titled "Financial Investigator, Financial Analysis, Internal Audit Endorsed Training". This exclusive bundle offers three QLS-endorsed courses designed to shape your understanding of critical areas such as financial analysis, internal audit skills, and investigating financial crimes. Showcase your commitment to professional development with the hardcopy certificates you'll receive on completing the QLS-endorsed courses. But the learning journey extends even further. Included in this bundle are five vital CPD QS accredited courses, providing a wealth of knowledge in Anti-Money Laundering (AML) training, KYC protocols, corporate finance, financial reporting, and financial management. Elevate your financial knowledge and pave your career path in the finance sector with our comprehensive course bundle on Financial Investigation, Financial Analysis, and Internal Audit Skills. Key Features of the Financial Investigator, Financial Analysis, Internal audit endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Financial Investigator, Financial Analysis, Internal audit endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Financial Analysis QLS Course 02: Internal audit skills QLS Course 03: Financial Investigator : Financial Crimes 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Anti-Money Laundering (AML) Training Course 02: KYC Course 03: Corporate Finance Course 04: Financial Reporting Course 05: Financial Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Financial Investigator, Financial Analysis, Internal audit endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: By the end of this Financial Investigator, Financial Analysis, Internal audit endorsed Training bundle course, learners will be able to: Comprehend the intricacies of financial analysis for informed decision-making. Develop internal audit skills for thorough and effective auditing processes. Understand the nuances of investigating financial crimes. Get introduced to Anti-Money Laundering (AML) measures and KYC protocols. Gain knowledge of corporate finance principles and strategies. Learn how to prepare and interpret financial reports. Understand key principles of effective financial management. Enhance your overall theoretical understanding of finance. The "Financial Investigator, Financial Analysis, Internal Audit Endorsed Training" bundle caters to individuals seeking in-depth knowledge of core financial concepts. It includes a varied range of topics, from financial analysis and internal auditing to investigating financial crimes. Each QLS-endorsed course dives deep into its respective subject, equipping learners with comprehensive knowledge and a theoretical foundation. In addition, five CPD QS accredited courses further your understanding, exploring Anti-Money Laundering (AML) training, KYC, corporate finance, financial reporting, and financial management. Every course offers a unique perspective on finance, enhancing your theoretical grasp of the field and offering a boost to your career prospects. Discover the benefits of learning these critical financial skills with our robust Financial Investigator, Financial Analysis, Internal audit endorsed Training course bundle. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Investigator, Financial Analysis, Internal audit endorsed Training Skills bundle course is ideal for: Individuals looking to start a career in financial investigation or analysis. Professionals in the finance sector keen to expand their theoretical knowledge. Internal auditors seeking to strengthen their auditing skills. Anyone interested in gaining a broad understanding of finance. Career path Upon completing this bundle, you can pursue various career paths in Financial Investigator, Financial Analysis, Internal audit endorsed Training with positions such as: Financial Investigator - Salary range in the UK: £30,000 - £60,000 per year. Financial Analyst - Salary range in the UK: £30,000 - £60,000 per year. Internal Audit Manager - Salary range in the UK: £45,000 - £80,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Financial Investigator, Financial Analysis, Internal Audit QLS Endorsed Training
Delivered Online On Demand42 hours
£309

CRM (Customer Relationship Management)

5.0(10)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Now No matter what industry are you in, customers are the lifeblood of every business! And happy customers mean healthy business. Customer Relationship Management (CRM) helps you gain insight into your customers' behaviour and modify your business operations to ensure that customers are served in the best possible way. Our comprehensive bundle on Customer Relationship Management (CRM)will assist your businesses with strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. Learn Customer Relationship Management (CRM) systems to help your companies stay connected to customers, streamline processes, and improve profitability. So, whether you own a business that requires interaction with customers, an employee who works as customer support or a fresher who wants an in-demand skill set that'll help him/her succeed, this Customer Relationship Management (CRM) bundle is for you. What will you learn from this Customer Relationship Management (CRM) bundle: Become fully aware of CRM, its fundamentals, strategies and the future of CRM Explore KYC, CDD, AML and methods to carry out KYC and AML Gain an acute understanding of communication, its principles and fundamentals Learn about customer service, how to focus on customers and to establish an action plan Get a detailed overview of phone-based customer service and customer service communication strategies Gain knowledge of hospitality management and the process of development and training in the hospitality industry Discover how to work effectively across cultures Unveil the secret tricks of the formula of talking with strangers Fully understand performance management and conflict management Acquire the knowledge, skills and guidelines of stress management Along with this Customer Relationship Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Customer Relationship Management? Course 1: Know Your Customer (KYC) Course 2: Effective Communication Skills Course 3: Retail Management - Level 5 Course 4: Phone-Based Customer Service Course 5: Hospitality and Accommodation Management Course 6: Working Effectively Across Cultures Course 7: The Formula to Talk with Strangers Course 8: Performance Management Course 9: Conflict Management Course 10: Stress Management Training How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 1: Customer Relationship Management Introduction to Customer Relationship Management Customer Relationship Management Fundamentals CRM Strategies Data Analysis in Customer Relationship Management Customer Relationship Management Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Course 2: Know Your Customer (KYC) Introduction to KYC Customer Due Diligence AML (Anti-Money Laundering) KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Regulations to be Complied by Industries Methods for carrying out KYC and AML and the Future of KYC Compliance Course 3: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) Course 4: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 5: Phone-Based Customer Service Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Aspects of Phone Etiquette Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Managing Interoffice Calls and Voicemail Problem Solving over the Phone Intra Organisation Dealings Measuring Customer Service Course 6: Hospitality and Accommodation Management Introduction to Hospitality Management An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in Hospitality Industry Marketing in Travel and Tourism Business Accounting in Hospitality Industry Customer Satisfaction E-Hospitality and Technology Course 7: Working Effectively Across Cultures Introduction Cultural identity OBSERVE Learn APPLY More practical TIPS Wrap up Course 8: The Formula to Talk with Strangers Course Overview The Formula Summary End Course 9: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 10: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Customer Relationship Management (CMR) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Customer Relationship Management (CMR) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path After finishing this Customer Relationship Management bundle successfully, you'll be equipped with the essential skills to explore your opportunities in roles such as: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Relationship Management (CRM)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

CRM (Customer Relationship Management)
Delivered Online On Demand
£53

Information Management and GDPR

By Imperial Academy

Level 3 - Two Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Information Management and GDPR
Delivered Online On Demand
£300

GDPR , Compliance & Information Management Level 3, 5 & 6 at QLS

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** GDPR , Compliance & Information Management Level 3, 5 & 6 at QLS Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unleash your potential in the crucial sectors of GDPR, Compliance, and Information Management with our comprehensive course bundle. Included in this unique bundle are three Quality License Scheme (QLS) endorsed courses that provide you with an in-depth understanding of GDPR basics, compliance certification, and information management. To authenticate your learning journey, you'll receive a hardcopy certificate upon completion of these QLS-endorsed courses, marking a noteworthy milestone in your professional development. But that's not all; this course bundle also incorporates five relevant Continued Professional Development (CPD) Quality Standard (QS) accredited courses. These cover important topics like Anti-Money Laundering (AML), Know Your Customer (KYC) guidelines, Cyber Security Awareness, Cyber Law, and Security Management. Equip yourself with this comprehensive GDPR, Compliance & Information Management course bundle and stay ahead in a world that increasingly values data protection and regulatory compliance. Key Features of the GDPR, Compliance & Information Management Level 3, 5 & 6 at QLS Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our GDPR, Compliance & Information Management Level 3, 5 & 6 at QLS bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Data Protection : GDPR Basics QLS Course 02: Certificate in Compliance QLS Course 03: Information Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Anti-Money Laundering (AML) Training Course 02: KYC Course 03: Cyber Security Awareness Training Course 04: Cyber Law Online Course Course 05: Security Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our GDPR, Compliance & Information Management Level 3, 5 & 6 at QLS courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the GDPR, Compliance & Information Management Level 3, 5 & 6 at QLS Bundle: By the end of this GDPR, Compliance & Information Management bundle course, learners will be able to: Understand the essentials of the General Data Protection Regulation (GDPR). Gain theoretical knowledge of compliance and its significance in businesses. Learn about the intricacies of Information Management. Gain insights into Anti-Money Laundering (AML) measures. Understand the importance of Know Your Customer (KYC) guidelines. Develop awareness about Cyber Security and its importance in the digital age. Gain insights into the essentials of Cyber Law. Understand the principles of Security Management. The GDPR, Compliance & Information Management Level 3, 5 & 6 at QLS bundle offers a wide spectrum of knowledge across several key domains. It empowers you with a fundamental understanding of the GDPR, taking you through its importance in the digital era, and ensuring data protection. The bundle also includes a course on Compliance, which deepens your knowledge of maintaining organisational standards and regulations. The Information Management course provides insights into managing and utilising information effectively in a business setting. Moreover, the bundle also includes relevant CPD QS accredited courses like AML Training and KYC, offering a thorough understanding of financial regulations and customer verification processes. Further, it encompasses courses like Cyber Security Awareness Training, Cyber Law, and Security Management Diploma, amplifying your understanding of the digital security landscape. This comprehensive course bundle promises a thorough theoretical understanding, preparing you for the next steps in your career journey. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This GDPR, Compliance & Information Management bundle course is ideal for: Individuals aspiring for a career in data protection, compliance, or information management. Professionals in the IT or finance sector seeking to enhance their theoretical knowledge. Students studying law, finance, or related fields. Anyone with a keen interest in understanding the legal and regulatory aspects of data management. Career path GDPR Compliance Officer - Salary range in the UK: £25,000 - £55,000 per year Compliance Officer - Salary range in the UK: £26,000 - £60,000 per year Information Management Specialist - Salary range in the UK: £30,000 - £70,000 per year AML Analyst - Salary range in the UK: £30,000 - £55,000 per year Cyber Security Analyst - Salary range in the UK: £30,000 - £70,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

GDPR , Compliance & Information Management Level 3, 5 & 6 at QLS
Delivered Online On Demand3 days
£309
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