2540 Courses

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

The Customer Service course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Customer Service WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service 6 days, 3 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer's journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner's guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes Of This Training Learn how to handle complaints professionally and with confidence Develop the essential communication skills to deal with all types of customers Know how to provide excellent customer service over the phone Understand the steps to successful stress management for the workplace Identify what your customers want and expect from your service Take your career to the next level with an accredited proficiency Progression: After completing this course you can progress towards- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma in Customer Service (RQF) Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training applies to anyone who is looking to kickstart their career in a customer-facing role Requirements The Customer Service program does not require any prior knowledge This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. Certificates CPD Accredited Certificate Digital certificate - £10 Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the “Helping Field” 00:10:00 Providing “Concierge” Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 “LEAP” Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 Bonus Lecture. Final Tips. 00:07:00 Obtain Your Certificate Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career! Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Personal Finance. Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Key Points You'll Learn: Customer service to create Super-fans who will buy more and recommend your business to their friends. Create a customer experience that delights clients and makes them feel like they're getting a great product. Earn more money from repeat customers and referrals. Turn even angry clients into loyal, long-term clients with amazing customer service. Engage your customers better. Give customers an experience that makes them love your service. So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Customer Service training course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Curriculum Summary: Importance of Customer Service Customer Service Assistant Providing 'Concierge' Level Of Service The 5 Tenets Of Total Quality Management How To Boost Customer service Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money - Through Customer Retention Dealing With Difficult Customers Method of Assessment MCQ Based Passing Marks 60% Instant Assessment and Feedback Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Customer Service. Customer Service Trainer: £25,000 to £40,000 per year Customer Experience Specialist: £22,000 to £38,000 per year Training and Development Coordinator: £22,000 to £35,000 per year Customer Success Manager: £28,000 to £45,000 per year Call Center Training Supervisor: £28,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 3 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 3 course you will get fundamental ideas of phone-based customer service, the key understanding of problem-solving over the phone and so on. Enrol in this course today and start your instant first step towards learning about managing interoffice calls and voicemail. Learn faster for instant implementation. Learning Outcome Understand problem-solving over the phone Gain in-depth knowledge of intra-organisation dealings Know how to measure customer service Learn about managing interoffice calls and voicemail How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 3 Module 01: Managing Interoffice Calls and Voicemail 00:10:00 Module 02: Problem Solving over the Phone 01:04:00 Module 03: Intra Organisation Dealings 00:35:00 Module 04: Measuring Customer Service 00:12:00 Assignment Assignment - Phone-Based Customer Service Part - 3 00:00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Overview Customer Service Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Customer Service Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00