2638 Courses

Comply Sense in person safeguarding course in Crawley, West Sussex for childminders

Facilitating Effective Meetings (In-Person) Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage. In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings. Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities. Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation. What you will Learn At the end of this program, you will be able to: Estimate the financial and time costs of attendance for real-world meetings Use a performance formula to define the purpose of meetings Describe the responsibilities and qualities of an effective facilitator Analyze situations to determine when a meeting is necessary Articulate performance-driven meeting goals and results Align meeting goals and results Strategize to invite, involve, and exclude appropriate attendees Explain research-based best practices for meeting decisions and agenda development Create an effective agenda for a results-driven meeting Apply proactive tools and strategies for relationship-building dealing with meeting conflict Give constructive behavioral feedback using the Situation-Behavior-Impact® technique Getting Started The Business Case for Effective Facilitation Embracing the research on meetings Estimating the real costs of meetings Determining a meeting's performance value Clarifying the meeting facilitator's role Facilitating the Meeting Plan Determining if a meeting is necessary Aligning meeting goals with meeting types Identifying the right attendees Creating a strategically effective agenda Facilitating the Live Meeting Building relationships from the start Dealing with conflict proactively Giving feedback on unproductive behavior Summary and Next Steps

Overview: Preventing The Spread Of Contagious Illness Online Training   In a world where information is rapidly disseminated online, the need for accurate and responsible communication regarding contagious illnesses has never been more critical. Our comprehensive online training, 'Preventing The Spread Of Contagious Illness,' is designed to equip individuals and organizations with the knowledge and skills needed to navigate the digital landscape responsibly, fostering a culture of prevention and health literacy.   Module 1: Introduction to Contagious Illness and Recognizing Reliable Sources Gain a foundational understanding of contagious illnesses and learn to discern reliable sources of information. This module sets the stage for responsible online communication by exploring the basics of various diseases and empowering participants to identify credible sources in a digital environment.   Module 2: Online Hygiene Practices for Effective Communication of Health Information Explore the best practices for communicating health information online. From crafting clear and concise messages to leveraging multimedia tools, this module focuses on enhancing the effectiveness of your communication while maintaining the highest standards of hygiene and professionalism.   Module 3: Building Trust in Online Health Communication and Digital Literacy Establishing trust is paramount in health communication. Delve into strategies for building trust online and enhancing digital literacy. Understand the nuances of online interactions and develop the skills to communicate health information in a manner that resonates with diverse audiences.   Module 4: Online Health Education and Addressing Vaccine Hesitancy Address the challenges of vaccine hesitancy head-on. Equip yourself with the tools to provide accurate information, dispel myths, and engage in constructive conversations about vaccines. This module empowers participants to contribute to a more informed and vaccinated community.   Module 5: Nurturing a Culture of Prevention and Preventive Practices for the Future Explore how to foster a culture of prevention both online and offline. Learn about the importance of preventive practices, from personal hygiene to community-wide efforts. Discover how to promote positive behavior change and cultivate a lasting commitment to health and well-being.   Module 6: Crisis Preparedness and Ethical Considerations in Contagious Illness Prevention Navigate through crisis scenarios with poise and ethical considerations. This module prepares participants to handle crises related to contagious illnesses responsibly. Understand the ethical considerations surrounding information sharing and decision-making during critical moments.   Why Choose Our Course? Expert-Led Content: Our modules are crafted by industry experts with a deep understanding of public health, online communication, and crisis management. Interactive Learning: Engage in immersive learning experiences, including case studies, quizzes, and discussions, to reinforce key concepts. Flexible Schedule: Access the course at your own pace, allowing for a seamless integration into your busy schedule. Enroll in 'Preventing The Spread Of Contagious Illness Online Training' today and play a vital role in creating a healthier, more informed digital society. Course Curriculum Module 1- Introduction to Contagious Illness and Recognizing Reliable Sources Introduction to Contagious Illness and Recognizing Reliable Sources 00:00 Module 2- Online Hygiene Practices for Effective Communication of Health Information Online Hygiene Practices for Effective Communication of Health Information 00:00 Module 3- Building Trust in Online Health Communication and Digital Literacy Building Trust in Online Health Communication and Digital Literacy 00:00 Module 4- Online Health Education and Addressing Vaccine Hesitancy Online Health Education and Addressing Vaccine Hesitancy 00:00 Module 5- Nurturing a Culture of Prevention and Preventive Practices for the Future Nurturing a Culture of Prevention and Preventive Practices for the Future 00:00 Module 6- Crisis Preparedness and Ethical Considerations in Contagious Illness Prevention Crisis Preparedness and Ethical Considerations in Contagious Illness Prevention 00:00

Target Audience This course is for people who are either neurodivergent or working with neurodivergent colleagues. It will help you work more effectively by understanding the needs and recognising the strengths of neurodivergence. This will help you develop strategies to support performance and enhance wellbeing in the workplace. Duration 1 Day Course Overview This course is designed for teams with neurodivergent professionals who want to better navigate work environments, build on their strengths, and manage friction in everyday tasks. Through practical tools, reflection, and real-life strategies, you'll gain greater clarity and confidence in how you work best — and how to advocate for what you need to thrive. Participants will explore a range of neurodivergent profiles and learn how to adapt communication, adjust workflows, reduce workplace triggers, and advocate for a fairer and more inclusive culture. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound scientific & academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Course Objectives Recognise how neurodivergent traits shape focus, energy, and work patterns Develop strategies and adjustments that support strengths and reduce friction Communicate needs and preferences to improve collaboration and confidence High Level Topics Neurodiversity and Workplace Impact Working with Strengths and Challenges Strategies for Everyday Success

Master the art of hybrid team management with our comprehensive course. Learn effective techniques for transitioning, team building, and driving high performance in a hybrid work environment. Elevate your leadership skills and optimize your team’s effectiveness in today’s dynamic work landscape.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This supervisory skills training course will help you to excel as a leader in any organisational setting. In this course, you will gain effective supervision, communication, and conflict-resolution skills and can motivate your team towards success. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the characteristics of a supervisor Know how to build rapport with subordinates Know how to motivate a team Understand how to play a situational leadership role Know the relevance of performance appraisals Know the strategies for support and mentoring Understand the major functions of supervision Learn how to create a culture of customer care Understand why culture matters Learn how to change a team culture Why Supervisory Skills Training Course right for you? This comprehensive course is beneficial for those who want to understand the basic functions of supervision, steps to use open communication, how to motivate a team, and strategies for support and mentoring. You will learn how to solve problems as a supervisor and play the role of situational leadership. This course will help you build rapport with subordinates and aid you understand the characteristics of a supervisor. In addition, you will learn team culture, how to create a culture of team respect and team safety. By the end of the course, you will have deep knowledge of supervisory skills, supervisory training, and techniques to motivate a team. Supervisory Skills Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction Major Functions of Supervision Major Functions of Supervision Types of Supervisory Skills Types of Supervisory Skills Performance Appraisals Performance Appraisals Using Open Communication Using Open Communication How to Motivate a Team How to Motivate a Team Strategies for Support & Mentoring Strategies for Support & Mentoring Solving Problems as a Supervisor Solving Problems as a Supervisor Playing Situational Leadership Role Playing Situational Leadership Role Building Rapport with Subordinates Building Rapport with Subordinates Characteristics of a Supervisor Characteristics of a Supervisor Who should take this course? This interactive course is ideal for those who want to have in-depth knowledge in supervisory functions, types of supervisory skills, and techniques to motivate a team. It is suitable for those who want to take their career to the next level in supervisor training. Entry Requirements There are no academic entry requirements for this supervisory skills training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This supervisory skills training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

24 Hour Flash Deal **33-in-1 Strategic People Management Mega Bundle** Strategic People Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Strategic People Management package online with Studyhub through our online learning platform. The Strategic People Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Strategic People Management course provides complete 360-degree training on Strategic People Management. You'll get not one, not two, not three, but thirty-three Strategic People Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Strategic People Management courses are yours for as long as you want them once you enrol in this course This Strategic People Management Bundle consists the following career oriented courses: Course 01: Level 7 Advanced Diploma in Strategic People Management Course 02: Strategic Management and Leadership Development Course 03: Team Management Course 04: Performance Management Course 05: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 06: Employee Engagement and Retention Strategies Course 07: Conflict Resolution Course 08: Diversity Training Course 09: Employee Training Responsibilities: Effective Training Management Course 10: Motivational Mentorship: Inspiring Personal and Professional Growth Course 11: Talent Management & Employee Retention Techniques Course 12: UK Employment Law Course 13: Employee Hiring and Termination Training Course 14: Workplace Communication Management Course 15: Influencing and Negotiation Skills Course 16: Diploma in Workplace Professionalism and Communication Course 17: Public Speaking: Presentations like a Boss Course 18: Corporate Social Responsibility Diploma Course 19: Office Politics for Managers Course 20: Courageous Communication Strategies Course 21: Cross-Cultural Awareness Training Diploma Certificate Course 22: Resilience Masterclass Course 23: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 24: Operations and Time Management Course 25: Corporate Relationship Goals for Success Course 26: Middle Manager Management Course 27: Governance and Risk Management: Navigating Corporate Strategies Course 28: Change Management Course 29: Lean Six Sigma White Belt course Course 30: Six Sigma Green Belt Diploma Course 31: Lean Leadership, Culture and Management - Online Diploma Course 32: Agile Scrum Master Certification Course 33: Stakeholder Management In this exclusive Strategic People Management bundle, you really hit the jackpot. Here's what you get: Step by step Strategic People Management lessons One to one assistance from Strategic People Management professionals if you need it Innovative exams to test your knowledge after the Strategic People Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Strategic People Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Strategic People Management certificate and transcript on the next working day Easily learn the Strategic People Management skills and knowledge you want from the comfort of your home The Strategic People Management course has been prepared by focusing largely on Strategic People Management career readiness. It has been designed by our Strategic People Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Strategic People Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Strategic People Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Strategic People Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Strategic People Management Elementary modules, allowing our students to grasp each lesson quickly. The Strategic People Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Strategic People Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Strategic People Management This course is suitable for anyone interested to further progress there career in: CIPD Level 7 Advanced Diploma in Strategic People Management CIPD Level 7 Advanced Diploma in Strategic Learning and Development ATHE Level 7 Extended Diploma in Strategic Management CMI Level 7 Diploma in Strategic Management and Leadership Level 7 Diploma in Strategic Management and Innovation Level 7 Diploma in Strategic Management and Leadership CMI Level 7 Diploma in Strategic Management and Leadership Practice Requirements To participate in this Strategic People Management course, all you need is - A smart device A secure internet connection And a keen interest in Strategic People Management Career path You will be able to kickstart your Strategic People Management career because this course includes various courses as a bonus. This Strategic People Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Strategic People Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Performance Management Systems Audit Professional Mega Bundle** Performance Management Systems Audit Professional Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Performance Management Systems Audit Professional package online with Studyhub through our online learning platform. The Performance Management Systems Audit Professional bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Performance Management Systems Audit Professional course provides complete 360-degree training on Performance Management Systems Audit Professional. You'll get not one, not two, not three, but twenty-five Performance Management Systems Audit Professional courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Performance Management Systems Audit Professional courses are yours for as long as you want them once you enrol in this course This Performance Management Systems Audit Professional Bundle consists the following career oriented courses: Course 01: Performance Management Course 02: Internal Audit and Risk Control Training Course 03: Lean Six Sigma White Belt course Course 04: Six Sigma Green Belt Diploma Course 05: Six Sigma Black Belt - Advance Diploma Course 06: Agile Project Management Diploma Course 07: Quality Management and Strategic Training - ISO 9001 Course 08: Lean Organisation Management Principles, Process and Techniques Course 09: Diploma in Lean Process and Six Sigma Course 10: Business Analysis Certification & Corporate Investigation Training Course 11: Risk Management Course 12: Corporate Risk And Crisis Management Course 13: Process Mapping Course 14: RCA: Root Cause Analysis Course 15: Change Management Course 16: Lean Leadership, Culture and Management - Online Diploma Course 17: Process Improvement Course 18: The 5S Lean Methodology in Action Course 19: Team Management Course 20: Agile Scrum Master Certification Course 21: Operations and Time Management Course 22: Project, Change, and Quality Management Course 23: Talent Management & Employee Retention Techniques Course 24: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 25: Governance and Risk Management: Navigating Corporate Strategies In this exclusive Performance Management Systems Audit Professional bundle, you really hit the jackpot. Here's what you get: Step by step Performance Management Systems Audit Professional lessons One to one assistance from Performance Management Systems Audit Professionalprofessionals if you need it Innovative exams to test your knowledge after the Performance Management Systems Audit Professionalcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Performance Management Systems Audit Professional courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Performance Management Systems Audit Professional certificate and transcript on the next working day Easily learn the Performance Management Systems Audit Professional skills and knowledge you want from the comfort of your home The Performance Management Systems Audit Professional course has been prepared by focusing largely on Performance Management Systems Audit Professional career readiness. It has been designed by our Performance Management Systems Audit Professional specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Performance Management Systems Audit Professional Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Performance Management Systems Audit Professional bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Performance Management Systems Audit Professional Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Performance Management Systems Audit Professional Elementary modules, allowing our students to grasp each lesson quickly. The Performance Management Systems Audit Professional course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Performance Management Systems Audit Professional training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Performance Management Systems Audit Professional Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Performance Management Systems Audit Professional course, all you need is - A smart device A secure internet connection And a keen interest in Performance Management Systems Audit Professional This course is suitable for anyone interested to further progress there career in: Certified Performance Management Professional Certified Employee Performance Management Professional Certified Innovation Performance Professional Certified Performance Audit Professional Career path You will be able to kickstart your Performance Management Systems Audit Professional career because this course includes various courses as a bonus. This Performance Management Systems Audit Professional is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Performance Management Systems Audit Professional career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Duration 3 Days 18 CPD hours This course is intended for This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery. Overview By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher. Prerequisites Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. 1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimise and Automate 2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION Digital Technology Digital Business Digital Organisation Digitisation Digital Transformation Business Strategy and Business Models Digital and IT Strategy Products Services Relationship Between Digital, IT Strategy and Components of ITIL SVS. 3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN Environmental Analysis External Analysis: PESTLE Internal Analysis: Four Dimensions of Service Management 4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy Organisation?s Position in a Particular Market or Industry Digital Positioning Tool to Determine Appropriate Position for a Digital Organization 5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION Ecosystem Industry/Market Organisational Influenced factors Achieving Customer/Market Relevance Achieving Operational Excellence Internal and External Focus Balanced Approach 6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE How to Apply Approaches to Achieve Customer/Market Relevance Customer Journeys Omnichannel Delivery and Support Context-Sensitive Delivery and Support Customer Analytics Customer Feedback and 360ø Approaches How to Achieve Operational Excellence in the Four Dimensions of Service Management Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following Financial Policies Portfolio Optimization Funding Projects, Products and Services Balancing Cost of Innovation and Operation Charging Models Assess Strategic Approaches for Digital Organizations 7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY Concept of Risk Management in the Context of a Digital Organisation Context of Digital and IT Strategy Identify Risk Assess Risk Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk Explain the Concept of Innovation, Including its Key Elements and Techniques Apply Techniques to Develop and Maintain a Culture of Innovation 8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites How to Define and Communicate a Vision and a Strategy How to Use Business Cases to Advocate for a Digital and IT Strategy 9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY How to Define Operating Models for Digital Organisations Major Skills Required of Leaders in Digital Organisation Apply Approaches to Strategy Coordination and Implementation: Large-Scale Transformation Incremental Transformation Mergers and Acquisitions Individual Changes Approaches to POMs (Parallel Operating Models) How to Assess Success of a Digital and IT Strategy Typical Activities of a Digital Transformation Programme