Description

Duration

3 Days

18 CPD hours

This course is intended for

This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.

Overview

By the end of this course, you will understand: The internal and external factors to consider while crafting digital strategy How IT strategy differs from digital strategy and how they can be integrated Creating a digital strategy that achieves the most value from digital Implementing and sustaining digital strategy Developing and nurturing digital capabilities for continual business innovation and value co-creation

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from ?vision? through to ?actions? and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

Prerequisites

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY

Focus on Value

Start Where You Are

Progress Iteratively with Feedback

Collaborate and Promote Visibility

Think and Work Holistically

Keep It Simple and Practical

Optimise and Automate

2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION

Digital Technology

Digital Business

Digital Organisation

Digitisation

Digital Transformation

Business Strategy and Business Models

Digital and IT Strategy

Products

Services

Relationship Between Digital, IT Strategy and Components of ITIL SVS.

3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN

Environmental Analysis

External Analysis: PESTLE

Internal Analysis: Four Dimensions of Service Management

4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS

How an Organisation?s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is

How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy

Organisation?s Position in a Particular Market or Industry

Digital Positioning Tool to Determine Appropriate Position for a Digital Organization

5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION

Ecosystem

Industry/Market

Organisational

Influenced factors

Achieving Customer/Market Relevance

Achieving Operational Excellence

Internal and External Focus

Balanced Approach

6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE

How to Apply Approaches to Achieve Customer/Market Relevance

Customer Journeys

Omnichannel Delivery and Support

Context-Sensitive Delivery and Support

Customer Analytics

Customer Feedback and 360Ã¸ Approaches

How to Achieve Operational Excellence in the Four Dimensions of Service Management

Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following

Financial Policies

Portfolio Optimization

Funding Projects, Products and Services

Balancing Cost of Innovation and Operation

Charging Models

Assess Strategic Approaches for Digital Organizations

7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY

Concept of Risk Management in the Context of a Digital Organisation

Context of Digital and IT Strategy

Identify Risk

Assess Risk

Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk

Explain the Concept of Innovation, Including its Key Elements and Techniques

Apply Techniques to Develop and Maintain a Culture of Innovation

8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY

How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation?s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites

How to Define and Communicate a Vision and a Strategy

How to Use Business Cases to Advocate for a Digital and IT Strategy

9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY

How to Define Operating Models for Digital Organisations

Major Skills Required of Leaders in Digital Organisation

Apply Approaches to Strategy Coordination and Implementation:

Large-Scale Transformation

Incremental Transformation

Mergers and Acquisitions

Individual Changes

Approaches to POMs (Parallel Operating Models)

How to Assess Success of a Digital and IT Strategy

Typical Activities of a Digital Transformation Programme

Course Images

ITILÂ© 4 Strategic Leader: Digital and IT Strategy (DITS)

By Nexus Human

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