11873 Courses

Scaling with Simplicity - How to Eliminate Complexity in Large Agile Programs As agile thought leaders debate if agile at scale is really "agile" many of us who work in the trenches understand that scaling is sometimes necessary. We work in legacy environments and on complex codebases that require coordination. Our organizations may be working towards independent teams and a microservices architecture, but even the migrations required to get there demand scaling. This talk will help participants reduce complexity in scaled organizations and simplify their program framework. Attendees will receive actionable recommendations to help them execute more efficiently starting today. With a heavy focus on eliminating dependencies and effective planning, the presentation will help attendees bring simplicity to even the most complex scaled programs. Interspersed through the presentation will be real-life examples of successes and failures so attendees can understand how to put ideas into action. Attendees will also receive tips on influencing leadership to adopt these recommendations, empowering them to drive sustainable change. Key takeaways: How to simplify a program's operating model Tips for eliminating dependencies and managing through dependencies that can't be cut How to overcome two problems no amount of planning can solve for: bad requirements and unstable priorities Strategies to reduce the impact of prioritization changes How to influence the change necessary to build a better managed program

Blockchain - Coming to a Transaction Near You Blockchain is a technology for enabling and managing transactions and data sharing, bringing a level of security, transparency, and efficiency never before possible. Given how fundamental transactions are to how we function as a society, this evolution will have a transformative effect not just on business, but to how we live. Hyperledger is the fastest growing initiative in Linux Foundation history and Hyperledger Fabric, the work Mark has led, includes over 159 engineers from 28 organizations around the world. Project Management will need to understand the implications for business processes and how working with an open source community might be leveraged within the PM discipline. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Acceptance and Commitment Therapy (ACT) - ACCREDITED CERT is a great way for you to gain multiple skills from the comfort of your home. Module 1 Understanding Acceptance and Commitment Therapy (ACT) Understanding Acceptance and Commitment Therapy (ACT) 00:03:00 Module 2 The Six Core Processes of ACT The Six Core Processes of ACT 00:04:00 Module 3 Dilemma of Human Suffering Dilemma of Human Suffering 00:05:00 Module 4 Developing Psychological Flexibility Developing Psychological Flexibility 00:04:00 Module 5 ACT for Managing Mental Health ACT for Managing Mental Health 00:04:00 Module 6 ACT-Based Exercises for Daily Practice ACT-Based Exercises for Daily Practice 00:06:00

Sale Ends Today HVAC Masterclass Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter The HVAC industry is a cornerstone of modern infrastructure, vital for maintaining comfort and safety in buildings across the UK. According to the reports, the demand for qualified HVAC technicians is expected to grow by 15% over the next decade. With the HVAC Masterclass, you are not just enroling in a course; you're stepping towards a future-proof career in a field that combines technology with sustainability. The HVAC Masterclass offers an extensive curriculum designed to equip you with a comprehensive understanding of Heating, Ventilation, Air Conditioning, and even beyond, into High-voltage Electrical Engineering. From HVAC Fundamentals to Advanced Electrical Power Systems, this course covers everything you need to know to excel. You will learn about System Design, Load Calculation, Electrical Safety, and Energy Efficiency, Electrician, Smart Meter Installer, and Welding Basics, ensuring you are ready to tackle any difficult scenario. This program also gets into innovative technologies such as Solar Energy and Electric Vehicle Battery Management, preparing you for the future of the industry. Courses Are Included In this HVAC Masterclass Course Career Bundle: Course 01: Certificate in HVAC Fundamentals Course 02: Heating, Ventilation & Air Conditioning (HVAC) Technician Course 03: HVAC Basics and Load Calculation Course 04: High Voltage Generation for Electrical Engineering Course 05: Electric Power Metering for Single and Three-Phase Systems Course 06: Short Circuit Analysis for HV Three-Phase Systems Course 07: Electrical Power System and High Voltage Engineering Course 08: Electrical Engineering for Electrical Substations Course 09: Electrical 3-Phase Power Transformers Fundamentals Course 10: Protection and Control of High Voltage Power Circuits Course 11: Distribution Station & Feeder Protection Course 12: Light Current Systems for Electrical Engineering Course 13: Basic AC Circuit Analysis Course 14: Electrician Course 15: Smart Meter Installer Course Course 16: Welding Basics and Safety Course 17: PAT - Portable Appliance Testing Course Online Course 18: Heat Exchanger Course 19: MATLAB Simulink for Electrical Power Engineering Course 20: Electronic & Electrical Devices Maintenance & Troubleshooting Course 21: Electrical Machines for Electrical Engineering Course 22: Electric Circuits for Electrical Engineering Course 23: Digital Electric Circuits & Intelligent Electrical Devices Course 24: Microcontroller Simulation Course 25: Solar Energy Course 26: Energy Saving in Electric Motors Course 27: Engine Lubricant System Training Course 28: Electric Vehicle Battery Management System Course 29: Electrical and Fire Safety Training Course 30: Lone Worker Safety Join in on this journey to not only enhance your skills but also prepare for a thriving career in this rapidly evolving field. The HVAC Masterclass is more than just a training program-it's an investment in your future. With our comprehensive training, you'll not only meet the industry's requirements but will stand out as a highly proficient professional. Enrol today and start shaping your future in the HVAC industry! Learning Outcomes of this Bundle: Understand fundamental and advanced concepts of HVAC systems. Master electrical engineering basics relevant to HVAC and other systems. Develop skills in designing, installing, and maintaining HVAC systems. Gain proficiency in high voltage systems and electrical safety. Learn about innovative technologies like solar energy and electric vehicles. Enhance troubleshooting and maintenance skills for electrical devices. But that's not all. When you enrol in HVAC Masterclass Course Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The HVAC Masterclass course is designed to empower learners with a comprehensive understanding of HVAC systems and their integration with electrical engineering concepts, setting a solid foundation for a successful career in this essential industry. By diving into the fundamentals of HVAC, participants gain critical insights into System Design, Functionality, and Maintenance, ensuring they can handle Installations and Troubleshooting with proficiency. Expanding beyond traditional HVAC topics, the course also covers high voltage systems and electrical safety, areas increasingly important as buildings become more integrated with advanced electrical systems. Learning these skills allows participants to work safely and effectively, enhancing their abilities in Managing and Maintaining Complex Building Systems. This approach ensures that learners are not just HVAC technicians but versatile professionals capable of navigating a broad spectrum of electrical engineering tasks. Moreover, this diploma offers learners the opportunity to acquire a Recognised Qualification that is highly valued in the field of HVAC. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the HVAC setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to HVAC related fields impacting their HVAC experiences and long-term development. Course Curriculum Course 01: Certificate in HVAC Fundamentals Module 01: Introduction To Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heat Flow Module 03: Psychrometrics Module 04: HVAC Systems Module 05: Heating Module 06: Air Conditioning Systems For HVAC Technicians Module 07: Ventilation And Indoor Air Quality Module 08: HVAC System Selection Course 02: Heating, Ventilation & Air Conditioning (HVAC) Technician Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heating Fundamentals and Psychrometrics Module 03: HVAC Systems Module 04: Heating and Ventilation Module 05: Air Conditioning Systems for HVAC Technicians Module 06: Compressors, Water Chillers, and Fans Module 07: Piping for HVAC Technician Module 08: Duct System in HVAC Module 09: Refrigeration and Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety in the HVAC Industry Course 03: HVAC Basics and Load Calculation Module 01: Protected: Basic Concepts in HVAC Module 02: HVAC Psychrometrics &#038; Psychrometric Chart Module 03: Introduction to Cooling Load Module 04: How to find U value Module 05: How to find CLTDc value Module 06: External Cooling Load Calculation Module 07: Internal Cooling Load Calculation Module 08: Cooling Load Calculation (E20- Excel form) Module 09: Getting Familiar with HAP Module 10: Defining Weather Properties Module 11: Creating Schedules Module 12: Defining Walls and Partitions Module 13: Defining Roofs, Ceilings and Floor Module 14: Defining Windows and Doors Module 15: Defining Shades Module 16: Creating Spaces_Part 1 Module 17: Creating Spaces_Part 2 Module 18: Creating Spaces_Part 3 Module 19: Selection of HVAC System =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Future HVAC technicians. Aspiring electrical engineers. Technical maintenance staff. Green tech enthusiasts. Vocational students. Career switchers. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. HVAC Technician: $30,000 - $60,000 Electrical Engineer: $55,000 - $95,000 Energy Manager: $60,000 - $100,000 Solar Technician: $35,000 - $75,000 Electrician: $35,000 - $70,000 Building Systems Analyst: $50,000 - $90,000 Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited e-Certificate - Free Enrolment Letter - Free Student ID Card - Free CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Overview Join our Social Housing Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Social Housing Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Social Housing Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You Will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Social Housing Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Social Housing Management course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Social Housing Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Social Housing Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Social Housing Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Social Housing Module 01: Introduction to Social Housing 00:15:00 Module 02: Tenant Selection and Tenant Management Module 02: Tenant Selection and Tenant Management 00:28:00 Module 03: Managing Rental Income and Arrears Module 03: Managing Rental Income and Arrears 00:24:00 Module 04: Maintenance, Safety, and Security of Social Housing Module 04: Maintenance, Safety, and Security of Social Housing 00:32:00 Module 05: Resident Involvement in Social Housing Module 05: Resident Involvement in Social Housing 00:31:00 Module 06: Dealing with Anti-Social Behaviours Module 06: Dealing with Anti-Social Behaviours 00:39:00 Module 07: Career Prospects of Social Housing Manager Module 07: Career Prospects of Social Housing Manager 00:25:00

Gain essential knowledge and skills for safe and effective nebuliser administration with our comprehensive e-learning course. Perfect for healthcare professionals, students, caregivers, and medical enthusiasts.

Start a transformative journey with our 'Management & Leadership Diploma,' a comprehensive course designed to illuminate the nuanced difference between leadership and management. We delve into diverse leadership styles, from the charismatic approach of transformational leadership to the decisive autocratic and participative democratic leadership styles. Navigating through essential modules like talent management, succession planning, and business process management, learners acquire a profound understanding of the multifaceted realm of leadership. This course is not just about theories; it's a dynamic exploration of leadership skills, emphasizing the importance of effective communication, negotiation techniques, and the ability to manage change, conflict, and crises. Learning Outcomes of Management & Leadership Diploma: Distinguish Leadership Styles: Understand the distinctive traits of transformational leadership, autocratic leadership, and democratic leadership, enhancing your ability to adapt to various organizational needs. Team Development Mastery: Acquire the skills to foster a high-performing team, exploring talent management, succession planning, and business process management. Communication and Negotiation Proficiency: Hone your communication skills and negotiation techniques, crucial for effective leadership in today's dynamic business environment. Change and Crisis Management Competence: Develop a strategic mindset for managing change, conflicts, and crises, ensuring organizational resilience and adaptability. Strategic Risk Management: Explore the intricacies of risk management, safeguarding your organization against potential threats and uncertainties. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Who is this Management & Leadership Diploma course for? Aspiring Leaders and Managers Professionals Seeking Management Skills Enhancement Team Leaders and Supervisors Entrepreneurs and Small Business Owners Individuals Transitioning to Leadership Roles Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path Development Specialist: £40,000 - £60,000 per annum Talent Manager: £45,000 - £70,000 per annum Business Process Manager: £50,000 - £80,000 per annum Communication and PR Director: £60,000 - £90,000 per annum Risk Management Consultant: £55,000 - £75,000 per annum Course Content Management & Leadership Diploma Module 01. Understanding Management and Leadership Module 02. Improving Management and Leadership Performance Module 03. Developing a High-Performing Team Module 04. Motivating Employees Module 05. Talent Management Module 06. Succession Planning Module 07. Business Process Management Module 08. Communication Skills Module 09. Negotiation Techniques Module 10. Managing Meetings and Giving Feedback

Master essential Microsoft Office applications, enhance communication, and develop problem-solving skills with the Microsoft Office Complete Training. Suitable for new entrants and professionals alike, gain practical knowledge, expert guidance, and a CPD certificate for career advancement.

Do you want to build a simple, reliable, and error-free chatbot for your business? If yes, then this is the course for you! Learn to build a chatbot with Amazon Lex, a fully-controlled AI service with sophisticated natural language models to create, develop, test, and deploy chatbots (conversational interfaces) in applications.

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills - Level 5 will provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Learning Outcomes After completing this Negotiation Skills - Level 5 course, the learner will be able to: Gain a thorough understanding of the true value of leadership. Know how management and leadership are different yet equally important. Understand the relationship between employee motivation and performance. Master professional-level communication skills. Understand the characteristics and qualities of effective negotiation skills. Understand feedback gathering and effective employee interview skills. Know the difference between delegation and leading by example. Know the techniques for developing a high-performance team. Gain the confidence to step into a leadership role. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Negotiation Skills - Level 5 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Negotiation Skills - Level 5 course. ******Courses are included in this Negotiation Skills - Level 5 Course: Course 01: Level 1 Business Management Course 02: Level 3 Business Administration ******Others included in this Negotiation Skills - Level 5 course: Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills - Level 5 Course: Module 1: An Overview of Negotiation Defining Negotiation Different Types of Negotiation What is Positional Bargaining? What is Principled Negotiation? Module 2: How to Prepare For Negotiations How to Manage Your Fear Personal Preparation Establishing Your WATNA and BATNA Identify your WAP Identifying Your ZOPA Module 3: The Process of Negotiation Preparation and Planning Clarification and Justification How to Exchange Information The Bargaining Stage Conclude and Implement Module 4: Ways of Developing Persuasion & Influencing Skills Different Steps in the Persuasion Process Influencing Skills Module 5: Ways of Developing Communication Skills Ways of Asking Questions Understanding and Using Probing What are the Listening Skills? Interpretation Module 6: How to Develop Active Listening Skills Fundamentals of Active Listening Communication Process Explained Module 7: Comprehending Body Language Comprehending Body Language Comprehending Facial Expressions Module 8: Assertiveness and Self Confidence What is Self-Esteem? Symptoms of Low Self-Esteem and the Root Causes of It How to Improve Self-Esteem How to Build Self-Esteem Module 9: Managing Anger What is Anger? Managing Anger and its Dimensions The Costs of Anger The Anger Process and How It Affects Our Thinking Module 10: Managing Stress How to Define and Identify Stress Manage Stress Module 11: Negotiation Tactics to Closing a Better Deal Develop Clear Outcomes Treat The Other Party With Respect At All Times Ask a Lot of Questions Ask For What You Want Ask or Offer Something of Relative Value, Including Intangibles Don't Be the First to Offer to 'Split the Difference' Close with Confidence and Clarity Module 12: Ways of Overcoming Sales Objections How to Overcome Sales Objections? Building Credibility Observation Skills ---------------- ***Level 1 Business Management*** Course Curriculum: Module 01: Management and Leadership Explained Module 02: How to Manage Resources Module 03: Effective Management of Time, Stress and Crises ---------------- ***Level 3 Business Administration*** Course Curriculum: Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management ---------------- Assessment Method After completing each module of the Negotiation Skills - Level 5, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Negotiation Skills - Level 5 course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills - Level 5 could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements There are no specific requirements for this Negotiation Skills - Level 5 course because it does not require any advanced knowledge or skills. Career path This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included