8134 Courses

Unlock the Door to Exceptional Service! The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans. Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star. This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service. You will Learn The Following Things: Grasp the critical role customer service plays in business success. Cultivate a helping mindset to deliver concierge-level service. Implement the 5 Tenets of TQM for lasting customer satisfaction. Avoid the pitfalls of the ten deadly customer service sins. Maximise customer retention and boost your bottom line. Master the art of dealing with even the most challenging customers. Deliver exceptional phone service that leaves a lasting impression. Understand your customers' motivations and drive sales success. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Aspiring customer service professionals seeking a career boost. Individuals are looking to refine their existing skills. Business owners and managers who want to empower their teams. Anyone passionate about creating exceptional customer experiences. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Customer Service Advisor: £18K to £28K/year. Customer Service Supervisor: £22K to £32K/year. Account Manager: £26K to £38K/year. Sales Representative: £20K to £35K/year. Customer Success Manager: £30K to £45K/year. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Empower yourself with essential knowledge and skills in our Mental Capacity Training Course. Learn about assessing mental capacity, understanding legal frameworks, and making decisions on behalf of others. Gain insights into supporting individuals with impaired capacity in a respectful and ethical manner. Whether you're a healthcare professional, caregiver, or legal practitioner, this course provides valuable expertise in navigating complex issues surrounding mental capacity.

🚀 Unlock the Power of Quality Assurance with Our Software Testing Course! 🚀 Are you ready to take your career in the tech industry to new heights? Dive into the world of software testing and equip yourself with the essential skills needed to ensure top-notch quality in every digital product! Our comprehensive Software Testing course is your gateway to mastering the art of detecting bugs, ensuring functionality, and delivering seamless user experiences.   Why Software Testing Matters? In today's fast-paced digital landscape, flawless software performance is non-negotiable. Every glitch, bug, or malfunction can cost a company its reputation, customers, and revenue. That's where software testing comes into play. By meticulously examining code, analyzing system functionalities, and running rigorous tests, software testers play a crucial role in identifying and rectifying issues before they escalate.   Benefits of Our Software Testing Course Stay Ahead of the Curve: In an industry that's constantly evolving, staying stagnant is not an option. Our course provides you with the latest techniques, tools, and methodologies in software testing, ensuring you're always ahead of the curve. Enhance Product Quality: Become the guardian of quality by learning how to conduct thorough tests that identify even the most elusive bugs. With your expertise, you'll contribute to the creation of robust, reliable software that delights users. Boost Employability: Employers are constantly on the lookout for skilled software testers who can ensure their products meet the highest standards. By completing our course, you'll enhance your employability and open doors to exciting career opportunities. Save Time and Resources: Catching bugs early in the development process saves both time and resources. Our course teaches you how to implement efficient testing strategies, helping companies streamline their workflows and minimize costly rework. Earn Recognition and Respect: As a proficient software tester, you'll earn the respect of your peers and recognition from industry leaders. Your ability to deliver flawless software solutions will position you as a valuable asset in any organization.   Who is This For? Our Software Testing course is perfect for: Aspiring QA Engineers Software Developers looking to expand their skillset IT Professionals interested in quality assurance Students pursuing a career in technology Anyone passionate about ensuring top-notch software quality No matter your background or experience level, if you're eager to dive into the world of software testing, this course is for you!   Career Path Upon completing our Software Testing course, you'll be well-equipped to pursue a variety of exciting career paths, including: Quality Assurance Engineer: As a QA engineer, you'll be responsible for ensuring that software products meet the highest quality standards. You'll design and execute tests, identify defects, and collaborate with developers to resolve issues. Test Automation Engineer: Automation is becoming increasingly essential in software testing. As a test automation engineer, you'll leverage tools and scripts to automate repetitive testing tasks, improving efficiency and accuracy. Software Development Engineer in Test (SDET): SDETs combine development and testing skills to create robust testing frameworks and tools. They play a crucial role in ensuring the reliability and scalability of software systems. Quality Assurance Manager: With experience and expertise, you could advance to a managerial role overseeing QA teams and processes. Quality assurance managers are responsible for setting testing standards, optimizing workflows, and ensuring the overall quality of deliverables.   Don't Miss Out on This Opportunity! Are you ready to embark on an exciting journey into the world of software testing? Enroll in our Software Testing course today and unlock the door to a rewarding career in quality assurance. Join thousands of satisfied students who have transformed their careers with our comprehensive training program. Don't wait - secure your future in tech today!   FAQ (Frequently Asked Questions) - Software Testing Q1: What is software testing, and why is it important? Software testing is the process of evaluating a software application or system to ensure that it meets specified requirements and works as expected. It involves executing a program or system with the intent of finding errors or bugs and verifying that the software meets its quality and performance objectives. Testing is crucial for several reasons: It helps identify and fix defects or bugs early in the development process, reducing the cost of fixing issues later. It ensures that the software meets user requirements and expectations, enhancing user satisfaction. Testing improves the reliability, usability, and performance of software applications, thereby increasing their overall quality. It helps build confidence in the software's correctness and functionality, leading to better adoption and success in the market. Q2: What are the different types of software testing? There are various types of software testing, each serving different purposes and objectives: Unit Testing: Tests individual components or modules to ensure they function correctly in isolation. Integration Testing: Verifies that multiple components work together as expected when integrated. System Testing: Evaluates the entire system's functionality and performance in the context of the intended environment. Acceptance Testing: Validates that the software meets user requirements and is ready for deployment. Regression Testing: Ensures that changes or updates to the software do not adversely affect existing functionality. Performance Testing: Evaluates the software's responsiveness, scalability, and stability under different workload conditions. Security Testing: Identifies vulnerabilities and weaknesses in the software to prevent unauthorized access or data breaches. Q3: When should testing be performed in the software development lifecycle? Testing should be integrated into the software development lifecycle from the early stages and conducted iteratively throughout the process. Ideally, testing starts as soon as individual components or modules are developed and continues through integration, system development, and acceptance testing phases. Iterative testing allows for early detection and resolution of issues, reducing the risk of defects accumulating and impacting the final product. Q4: What are some common challenges in software testing? Incomplete or unclear requirements: Lack of clear specifications can make it challenging to determine what to test. Time and resource constraints: Limited time and resources may restrict the extent of testing that can be performed. Changing requirements: Frequent changes in requirements can lead to scope creep and require retesting. Complexity of software: Testing complex systems with intricate dependencies can be challenging and time-consuming. Test environment setup: Creating and maintaining test environments that mimic production can be complex and costly. Effective communication: Ensuring clear communication among stakeholders, developers, and testers is essential for successful testing. Course Curriculum Module 1 Introduction to Software Engineering Introduction to Software Engineering 00:00 Module 2 Software Design Principles and Testing Software Design Principles and Testing 00:00 Module 3 Software Maintenance and Evolution Software Maintenance and Evolution 00:00 Module 4 Software Project Management Software Project Management 00:00 Module 5 Software Configuration Management Software Configuration Management 00:00 Module 6 Software Project Metrics and Measurement Software Project Metrics and Measurement 00:00

Diploma in Furniture Restoration Overview Only a skilled hand can give old furniture new lives. Old pieces of furniture are very challenging to mend, a slight mistakes here and there, and you can ruin the whole thing. The Diploma in Furniture Restoration course is designed to help you build the essential skills and expertise for furniture restoration. You will grasp a handful of restoration tips and tricks within no time.  The course will help you develop excellent skills in furniture restoration. In this course, you will get introduced to the basic principles of furniture restoration. Then you will learn the steps you should take before restoring furniture. In addition, the highly informative modules will teach you how to remove stains and colour furniture. You will learn a great deal about modern upholstery. Furthermore, this course will provide you with valuable restoration techniques. You will also become skilled in restoring antique furniture.  This comprehensive Diploma in Furniture Restoration course is the perfect place to build your foundation in furniture restoration. Take this fantastic course today and open new doors of opportunities for yourself.  Course Preview Learning Outcomes Understand the core principles of furniture restoration Familiarise yourself with the preparatory steps Learn the skills for colouring wooden furniture Grasp the techniques of working with oil and wax Enrich your knowledge and understanding of modern upholstery Grasp a wide range of furniture restoration techniques Build your competence in antique furniture restoration Who is the Diploma in Furniture Restoration Course for? This Diploma in Furniture Restoration course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Furniture restorer Carpenter Interior Designer It will deepen their knowledge and help them establish the fundamental skills for furniture restoration. Anyone interested in restoring their own furniture can also take this course. Why Choose this Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, and materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test for the old version, but no test is required for the updated version. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £14.99 or in PDF format at a cost of £11.99. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Diploma in Furniture Restoration - Updated Version Module 1: Introduction to Furniture Restoration 00:15:00 Module 2: How to Get Started 00:17:00 Module 3: Woods in Furniture Restoration 00:30:00 Module 4: Upholstery Restoration 00:22:00 Module 5: Restoring Antiques Furniture 00:21:00 Module 6: DIY: Restoration Projects 00:24:00 Module 7: Safety Precautions in DIY Projects 00:29:00 Module 8: Career Information for Furniture Restorer in the UK 00:17:00 Diploma in Furniture Restoration - Old Version Module 01: Principles of Furniture Restoration 00:35:00 Module 02: Few Preparatory Steps 00:20:00 Module 03: Wood Finishing 00:30:00 Module 04: Wax Overview 00:15:00 Module 05: Oil Overview 00:30:00 Module 06: Stains Overview 00:20:00 Module 07: Colouring Wood Furniture 00:20:00 Module 08: Modern Upholstery 00:30:00 Module 09: Some Furniture Restoration Technique 00:30:00 Module 10: Antiques Furniture Restoration 00:20:00 Module 11: Care and Maintenance of Furniture 00:15:00 Module 12: Career Info for Furniture Restorer in the UK 00:15:00 Mock Exam Mock Exam- Diploma in Furniture Restoration 00:20:00 Final Exam Final Exam- Diploma in Furniture Restoration 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Diploma in Furniture Restoration Overview Only a skilled hand can give old furniture new lives. Old pieces of furniture are very challenging to mend, a slight mistakes here and there, and you can ruin the whole thing. The Diploma in Furniture Restoration course is designed to help you build the essential skills and expertise for furniture restoration. You will grasp a handful of restoration tips and tricks within no time.  The course will help you develop excellent skills in furniture restoration. In this course, you will get introduced to the basic principles of furniture restoration. Then you will learn the steps you should take before restoring furniture. In addition, the highly informative modules will teach you how to remove stains and colour furniture. You will learn a great deal about modern upholstery. Furthermore, this course will provide you with valuable restoration techniques. You will also become skilled in restoring antique furniture.  This comprehensive Diploma in Furniture Restoration course is the perfect place to build your foundation in furniture restoration. Take this fantastic course today and open new doors of opportunities for yourself.  Course Preview Learning Outcomes Understand the core principles of furniture restoration Familiarise yourself with the preparatory steps Learn the skills for colouring wooden furniture Grasp the techniques of working with oil and wax Enrich your knowledge and understanding of modern upholstery Grasp a wide range of furniture restoration techniques Build your competence in antique furniture restoration Who is the Diploma in Furniture Restoration Course for? This Diploma in Furniture Restoration course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Furniture restorer Carpenter Interior Designer It will deepen their knowledge and help them establish the fundamental skills for furniture restoration. Anyone interested in restoring their own furniture can also take this course. Why Choose this Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, and materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test for the old version, but no test is required for the updated version. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £14.99 or in PDF format at a cost of £11.99. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Diploma in Furniture Restoration - Updated Version Module 1: Introduction to Furniture Restoration 00:15:00 Module 2: How to Get Started 00:17:00 Module 3: Woods in Furniture Restoration 00:30:00 Module 4: Upholstery Restoration 00:22:00 Module 5: Restoring Antiques Furniture 00:21:00 Module 6: DIY: Restoration Projects 00:24:00 Module 7: Safety Precautions in DIY Projects 00:29:00 Module 8: Career Information for Furniture Restorer in the UK 00:17:00 Diploma in Furniture Restoration - Old Version Module 01: Principles of Furniture Restoration 00:35:00 Module 02: Few Preparatory Steps 00:20:00 Module 03: Wood Finishing 00:30:00 Module 04: Wax Overview 00:15:00 Module 05: Oil Overview 00:30:00 Module 06: Stains Overview 00:20:00 Module 07: Colouring Wood Furniture 00:20:00 Module 08: Modern Upholstery 00:30:00 Module 09: Some Furniture Restoration Technique 00:30:00 Module 10: Antiques Furniture Restoration 00:20:00 Module 11: Care and Maintenance of Furniture 00:15:00 Module 12: Career Info for Furniture Restorer in the UK 00:15:00 Mock Exam Mock Exam- Diploma in Furniture Restoration 00:20:00 Final Exam Final Exam- Diploma in Furniture Restoration 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Step into the heart of the culinary world with our Food Safety & Hygiene course. This immersive journey is not just a learning experience; it's an odyssey through the art and science of safe and hygienic food handling. From uncovering the core principles of food safety to mastering the implementation of Food Safety Management Systems (FSMS) and Hazard Analysis and Critical Control Points (HACCP), this course is your passport to a realm where gastronomy meets safety. Engage in a transformative exploration of laws, regulations, and best practices that ensure the highest standards in food safety. With a blend of theory and practical insights, you'll emerge not just as a food enthusiast but as a guardian of culinary well-being. Learning Outcomes Grasp the foundational principles underpinning food safety and hygiene. Navigate the intricate landscape of laws, legislation, and industry regulations. Master the implementation of Food Safety Management Systems (FSMS) and HACCP. Detect and prevent contamination, ensuring the highest standards of food safety. Become adept at temperature control, waste disposal, pest management, and more. Why choose this Food Safety & Hygiene course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Food Safety & Hygiene course for? Aspiring chefs and culinary enthusiasts eager to ensure food safety in their kitchens. Professionals in the food and hospitality industry aiming to enhance their hygiene practices. Individuals seeking essential knowledge for supervisory roles in food establishments. Entrepreneurs and food business owners committed to maintaining high hygiene standards. Anyone passionate about contributing to a safer and healthier culinary landscape. Career path Food Safety Inspector: £25,000 - £35,000 Hygiene Manager: £30,000 - £45,000 Quality Assurance Specialist: £28,000 - £40,000 Food Safety Consultant: £35,000 - £50,000 Compliance Officer - Hospitality: £22,000 - £32,000 Restaurant Manager: £25,000 - £40,000 Prerequisites This Food Safety & Hygiene does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Food Safety & Hygiene was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Food Safety Introduction to Food Safety 00:07:00 Module 02: Roles and Responsibilities of a Food Supervisor and Policies Roles and Responsibilities of a Food Supervisor and Policies 00:06:00 Module 03: Laws and Legislation Laws and Legislation 00:08:00 Module 04: Introduction to Food Safety Management Systems (FSMS) and HACCP Introduction to Food Safety Management Systems (FSMS) and HACCP 00:06:00 Module 05: Implementation and Tools of FSMS Implementation and Tools of FSMS 00:06:00 Module 06: Food Poisoning Causes Food Poisoning Causes 00:07:00 Module 07: Detecting and Preventing Contamination Detecting and Preventing Contamination 00:07:00 Module 08: Hazard Control Hazard Control 00:05:00 Module 09: Food Poisoning in Detail and Illnesses Food Poisoning in Detail and Illnesses 00:06:00 Module 10:Food Toxins and their Prevention Food Toxins and their Prevention 00:07:00 Module 11: Food Handling Risks and Practices Food Handling Risks and Practices 00:05:00 Module 12: Temperature Control Temperature Control 00:06:00 Module 13: Recording Temperatures Recording Temperatures 00:04:00 Module 14:Spoilt Food and its Prevention Spoilt Food and its Prevention 00:08:00 Module 15: Design Aspects of Food Premises Design Aspects of Food Premises 00:07:00 Module 16: Waste Disposal, Cleaning and Disinfection Waste Disposal, Cleaning and Disinfection 00:06:00 Module 17: Pest Management Pest Management 00:08:00 Module 18: Training and Supervising Staff Effectively Training and Supervising Staff Effectively 00:05:00

Embark on an exploratory voyage through the dynamic landscape with our Travel and Tourism course designed to elevate your understanding and proficiency in this exhilarating industry. The initial module sets the scene, inviting learners to delve into the rich history and current vistas of the sector, providing a sturdy platform from which to soar. As the chapters unfold, you'll navigate through the multifaceted aspects of tourism products and services, gaining insights that will transform the way you perceive travel operations and retailing strategies. The course seamlessly weaves through the intricate tapestry of marketing, vital communication aptitudes, and the art of customer gratification, all while maintaining a steadfast focus on adapting to the shifts in the global travel scene, including the new norms post-pandemic and the nuances brought on by Brexit. By the conclusion, participants will be well-versed in the principles of sustainable tourism, public outreach, and the strategic management of human resources, preparing them for a career that not only spans borders but also bridges cultures. Learning Outcomes Acquire a holistic understanding of travel and tourism operations. Develop strategic marketing and communication competencies. Enhance customer service techniques for optimal visitor satisfaction. Navigate the complexities of transport and crisis management within tourism. Understand the influence of global events and policies on travel dynamics. Why choose this Travel and Tourism course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel and Tourism course for? Aspirants forging a path in travel and tourism sectors. Professionals seeking to refine their industry-specific marketing skills. Managers overseeing customer relations and crisis contingencies. Strategists in transport and sustainable tourism development. Analysts and policy-makers understanding Brexit's industry implications. Career path Travel Consultant: £18,000 - £30,000 Tourism Marketing Manager: £25,000 - £50,000 Visitor Attraction Manager: £22,000 - £40,000 Transport Coordinator: £20,000 - £35,000 Sustainable Tourism Advisor: £24,000 - £40,000 HR Manager for Travel Agencies: £30,000 - £55,000 Prerequisites This Travel and Tourism does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel and Tourism was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:12:00 Module 02: Tourism Products and Services Tourism Products and Services 00:14:00 Module 03: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 04: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 05: Developing Communication Skills Developing Communication Skills 00:13:00 Module 06: Customer Service and Satisfaction Customer Service and Satisfaction 00:09:00 Module 07: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:18:00 Module 08: Transport Management Procedure Transport Management Procedure 00:14:00 Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/ Post COVID Travel Destinations 00:20:00 Module 10: Sustainable Tourism Sustainable Tourism 00:09:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and its Impact on Tourism Industry 00:26:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend with 00:18:00 Module 14: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Assignment Assignment - Travel and Tourism 00:00:00