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If you ask anyone, 'How to be funny?' You'll most definitely get some interesting, but not all that helpful, answers. Things such as 'Listen carefully,' 'Appreciate irony,' and 'Be surprising.' I'm sure those funny tips are all true, but HOW EXACTLY DO YOU USE THEM?? Well, in this course, you will find out how world-famous comedians make people laugh. The techniques they use, the steps they follow and the process of creating comedy. Ooh, and it doesn't end there; inside the course, you will also find actionable and easy-to-use-by-anyone ways to be funny. So no more awkward silence in conversations. Learn how to make people laugh..but only the good kind of laugh, not the awkward kind (I know you know what I'm talking about). Being funny matters. I'm sure you don't need me to tell you that. Whether you want to create your own standup comedy routine or work on your sense of humour to become a better public speaker, I'm sure you'll find something that tickles your fancy in this course. Get started now. Here are a few things you'll learn from this course: How to come up with jokes about anything How to come up with punchlines How to be witty Physical comedy What to Do When Your Jokes Don't Work How to tell a joke Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Standup Comedy, Humorous Public Speaking, & Becoming Funnier course: Section 01: Introduction Stand-up Comedy Course Introduction Section 02: Creating Comedy The Structure of Jokes. Active Joke Writing: Coming Up with Jokes about Anything Tagging: Coming Up with Punchlines Passive Joke Writing: How to Come Up with Jokes without Trying Improving Jokes: Getting Bigger Laughs Improving Jokes Jerry Seinfeld Interview: How to Write a Joke | The New York Times Casually Explained: How to Make Something Funny Joe Rogan on Writing Jokes Section 03: Humor Tricks of The Trade Self-Depreciation: Jokes That almost Always Work Humour Tricks of The Trade Ricky Gervais: The Principles of Comedy Conan O'Brien: How to Be Witty Section 04: How to Come Up with A Character Act How to Come Up with A Character Act Mr Bean's Physical Comedy Laughing Matters | Rowan Atkinson on How to Slapstick or Physical Comedy Section 05: Developing A Routine Developing A Routine Practising Comedy Effectively How Louis Ck Tells a Joke Section 06: Getting the Most Out of Your Performance Getting The Most Out of Your Performance Bombing: What to Do When Your Jokes Don't Work Zach Galifianakis on Bombing Onstage How To Host a Show or Be A Master Of Ceremony Kevin Hart's 3 Secrets To Hilarious Storytelling Section 07: Conclusion and Bonus Material Conclusion Talking Funny Interview: Jerry Seinfeld, Ricky Gervais, Chris Rock, Louis Ck Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Standup Comedy, Humorous Public Speaking, & Becoming Funnier course training and learning activities are relevant, reliable, and upto date. Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? Aspiring comedians Someone who wants to improve their sense of humour People who want to become good public speakers Someone who wants to learn how to make people laugh People who want to get rid of social anxiety Requirements This Standup Comedy, Humorous Public Speaking, & Becoming Funnier course is open to all, with no formal entry requirements. Career path A sense of humour can help you achieve so much in life. If you can make people laugh, they'll remember you. Here are a few career options available for funny people: Standup comedian Motivational Speaker Social media influencer

If you ask anyone, 'How to be funny?' You'll most definitely get some interesting, but not all that helpful, answers. Things such as 'Listen carefully,' 'Appreciate irony,' and 'Be surprising.' I'm sure those funny tips are all true, but HOW EXACTLY DO YOU USE THEM?? Well, in this course, you will find out how world-famous comedians make people laugh. The techniques they use, the steps they follow and the process of creating comedy. Ooh, and it doesn't end there; inside the course, you will also find actionable and easy-to-use-by-anyone ways to be funny. So no more awkward silence in conversations. Learn how to make people laugh..but only the good kind of laugh, not the awkward kind (I know you know what I'm talking about). Being funny matters. I'm sure you don't need me to tell you that. Whether you want to create your own standup comedy routine or work on your sense of humour to become a better public speaker, I'm sure you'll find something that tickles your fancy in this course. Get started now. Here are a few things you'll learn from this course: How to come up with jokes about anything How to come up with punchlines How to be witty Physical comedy What to Do When Your Jokes Don't Work How to tell a joke Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Standup Comedy, Humorous Public Speaking, & Becoming Funnier course: Section 01: Introduction Stand-up Comedy Course Introduction Section 02: Creating Comedy The Structure of Jokes. Active Joke Writing: Coming Up with Jokes about Anything Tagging: Coming Up with Punchlines Passive Joke Writing: How to Come Up with Jokes without Trying Improving Jokes: Getting Bigger Laughs Improving Jokes Jerry Seinfeld Interview: How to Write a Joke | The New York Times Casually Explained: How to Make Something Funny Joe Rogan on Writing Jokes Section 03: Humor Tricks of The Trade Self-Depreciation: Jokes That almost Always Work Humour Tricks of The Trade Ricky Gervais: The Principles of Comedy Conan O'Brien: How to Be Witty Section 04: How to Come Up with A Character Act How to Come Up with A Character Act Mr Bean's Physical Comedy Laughing Matters | Rowan Atkinson on How to Slapstick or Physical Comedy Section 05: Developing A Routine Developing A Routine Practising Comedy Effectively How Louis Ck Tells a Joke Section 06: Getting the Most Out of Your Performance Getting The Most Out of Your Performance Bombing: What to Do When Your Jokes Don't Work Zach Galifianakis on Bombing Onstage How To Host a Show or Be A Master Of Ceremony Kevin Hart's 3 Secrets To Hilarious Storytelling Section 07: Conclusion and Bonus Material Conclusion Talking Funny Interview: Jerry Seinfeld, Ricky Gervais, Chris Rock, Louis Ck Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Standup Comedy, Humorous Public Speaking, & Becoming Funnier course training and learning activities are relevant, reliable, and upto date. Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? Aspiring comedians Someone who wants to improve their sense of humour People who want to become good public speakers Someone who wants to learn how to make people laugh People who want to get rid of social anxiety Requirements This Standup Comedy, Humorous Public Speaking, & Becoming Funnier course is open to all, with no formal entry requirements. Career path A sense of humour can help you achieve so much in life. If you can make people laugh, they'll remember you. Here are a few career options available for funny people: Standup comedian Motivational Speaker Social media influencer

Overview This comprehensive course on Entrepreneurship & Innovation Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Entrepreneurship & Innovation Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Entrepreneurship & Innovation Management. It is available to all students, of all academic backgrounds. Requirements Our Entrepreneurship & Innovation Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 72 lectures • 02:00:00 total length •Entrepreneurship: 00:01:00 •Entrepreneurship Introduction: 00:01:00 •Entrepreneurship Definition: 00:01:00 •Entrepreneurship Theories: 00:01:00 •Schumpeter Theory: 00:02:00 •Uncertainty - Bearing Theory and Krizner's 'Alert' Entrepreneurship: 00:02:00 •Biological and Marshall's Theory of Entrepreneurship: 00:01:00 •Other Entrepreneurship Theories: 00:02:00 •Sociological Theories of Entrepreneurship: 00:02:00 •Jean-Baptiste Say's Law: 00:01:00 •Entrepreneurship Creativity: 00:01:00 •Theories in Creativity: 00:01:00 •Wertheimer, Maslow, Rickards and Gilliam: 00:03:00 •Creativity in Organisations: 00:01:00 •Creativity in Management: 00:01:00 •Creativity and Competition: 00:01:00 •Entrepreneurship Mindset: 00:02:00 •Innovation and Entrepreneurship: 00:01:00 •Types of Innovations: 00:02:00 •Innovation Theories: 00:02:00 •Chain-Linked Innovation Model: 00:02:00 •Diffusion of Innovation Theory: 00:03:00 •The Importance of Peer-to-Peer Conversations & Peer Networks: 00:01:00 •Understanding the Needs of Different User Segments: 00:01:00 •Paradigm Shift: 00:02:00 •Cultivating a Culture of Creativity and Innovation: 00:01:00 •Innovation Organisations: 00:02:00 •Entrepreneurial Problem Solving: 00:03:00 •Key Perceptions: 00:03:00 •Think Tank: 00:01:00 •The Power of Storyboarding: 00:01:00 •How to Manage Creative Teams: 00:01:00 •IT Systems for Innovation: 00:02:00 •Entrepreneurs & Corporate Entrepreneurs: 00:02:00 •Entrepreneurial Problem Solving: 00:03:00 •Intrapreneurial Problem Solving: 00:01:00 •Collaborative Networks: 00:01:00 •Notion of Collaboration: 00:02:00 •Building a Culture of Innovation: The Role of Leadership: 00:02:00 •What Makes a Leader?: 00:02:00 •Other Studies on Emotional Intelligence: 00:04:00 •Evaluating Entrepreneurial Start-Ups: 00:02:00 •Your IP Strategy: 00:01:00 •Market Research: 00:01:00 •Set Your Research Objectives: 00:02:00 •Evaluating Revenue & Costs Framework: 00:01:00 •Cost Drivers: 00:03:00 •Variable and Fixed Costs: 00:01:00 •Financing Decisions for Start-ups: 00:02:00 •Types of Angel Investors: 00:01:00 •Attracting Angel Investors: 00:01:00 •Venture Capitalist: 00:02:00 •Venture Capital Investment Process: 00:01:00 •The Stages in Venture Capital Investment: 00:02:00 •Advantages of Venture Capital: 00:01:00 •Government Grants: 00:02:00 •Funding Instruments for Entrepreneurs: 00:01:00 •Debt Instrument: 00:02:00 •Mezzanine - Preferred Shares: 00:02:00 •Capital Market Structure: 00:02:00 •Advantages and Disadvantages: 00:02:00 •Capital Structure and Implications: 00:03:00 •Shareholder Equity: 00:01:00 •Mezzanine Debt: 00:02:00 •Lowering the Cost of Capital and Improving Equity Returns: 00:01:00 •Dilution: 00:03:00 •Price Earnings Ratio: 00:03:00 •Succession Planning & Exit Strategy: 00:01:00 •Mistakes to Avoid in Succession Planning: 00:01:00 •Plan, Do and Review: 00:02:00 •Exit Strategies: 00:02:00 •Assignment - Entrepreneurship & Innovation Management: 00:00:00

Learn Italian by enrolling in our most recommended Beginners Italian Course. In this course, you'll get a comprehensive introduction to Italian grammar and vocabulary in the most entertaining and comprehensive guide to mind. This course begins with the pronunciation tutorial, following with valuable lessons on the vowel sounds, as well as the pronunciation. You'll learn the Italian grammar, and each step by step modules will teach you the basic vocabulary as well as examples on more advanced topics like food, school, vacations, media, jobs and much more. By the time you complete this course, you'll be able to reach a degree where you can have general conversations with native speakers in Italian. What Will I Learn? Learn Italian in simple, bite sized chunks. Perfect for the complete beginner with no Italian knowledge. Be more than just an average tourist when travelling to Italian speaking countries. Speak from the very first lesson. Build your own sentences without memorisation. Complete lessons in 3 minute chunks - perfect for the busy learner. Learn words and phrases that you can use immediately. Who is the target audience? You really want to learn to speak Italian in a very simple and very quick way. You are going to spend a holiday/vacation in Italy or another Italian speaking country. You have failed to learn Italian in the past but really want to give it one more go. You have no experience with Italian but you would like to learn fast. You have always wanted to learn a new language but you are very busy and can never find the time.   Introduction Introduction 00:05:00 Lesson: 01 Lesson 1a 00:03:00 Lesson 1b 00:04:00 Lesson 1c 00:04:00 Lesson 1d 00:04:00 Lesson: 02 Lesson 2a 00:03:00 Lesson 2b 00:04:00 Lesson 2c 00:03:00 Lesson 2d 00:03:00 Lesson 2e 00:04:00 Lesson: 03 Lesson 3a 00:03:00 Lesson 3b 00:03:00 Lesson 3c 00:03:00 Lesson 3d 00:03:00 Lesson 3e 00:05:00 Lesson 3f 00:04:00 Lesson: 04 Lesson 4a 00:03:00 Lesson 4b 00:03:00 Lesson 4c 00:03:00 Lesson 4d 00:03:00 Lesson 4e 00:03:00 Lesson 4f 00:03:00 Lesson 4g 00:05:00 Lesson: 05 Lesson 5a 00:03:00 Lesson 5b 00:03:00 Lesson 5c 00:03:00 Lesson 5d 00:30:00 Lesson 5e 00:03:00 Lesson 5f 00:03:00 Lesson 5g 00:03:00 Lesson 5h 00:03:00 Lesson 5i 00:03:00 Lesson 5j 00:04:00 Lesson: 06 Lesson 6a 00:03:00 Lesson 6b 00:03:00 Lesson 6c 00:03:00 Lesson 6d 00:03:00 Lesson 6e 00:03:00 Lesson 6f 00:03:00 Lesson 6g 00:05:00 Lesson: 07 Lesson 7a 00:03:00 Lesson 7b 00:03:00 Lesson 7c 00:03:00 Lesson 7d 00:03:00 Lesson 7e 00:03:00 Lesson 7f 00:03:00 Lesson 7g 00:03:00 Lesson 7h 00:04:00 Lesson: 08 Lesson 8a 00:03:00 Lesson 8b 00:03:00 Lesson 8c 00:03:00 Lesson 8d 00:04:00 Lesson 8e 00:03:00 Lesson 8f 00:03:00 Lesson 8g 00:03:00 Lesson 8h 00:03:00 Lesson 8i 00:04:00 Lesson 8j 00:03:00 Lesson 8k 00:03:00 Lesson 8l 00:03:00 Lesson 8m 00:03:00 Lesson 8n 00:04:00 Lesson: 09 Lesson 9a 00:03:00 Lesson 9b 00:03:00 Lesson 9c 00:03:00 Lesson 9d 00:03:00 Lesson 9e 00:03:00 Lesson 9f 00:03:00 Lesson 9g 00:04:00 Resource Resource - Beginners Italian Course 00:30:00 Course Certification

Quality Guarantee Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This complete Italian Language course for Beginners will help you to gain simple conversational skills in the Italian language. You will learn essential vocabulary, basic grammar and sentence-making rules from the native-speaking instructors to make you capable of engaging in everyday conversations. This course at a glance Accredited by CPD UK Learn Italian alphabets and vocabulary Master grammar skills in Italian Learn how to pronounce Italian words and phrases in your daily conversation Understand Italian verbs and tenses, writing, and grammar rules Know Italian verbs, tenses, articles, and prepositions Understand Italian reflexive verbs and adverbs of frequency Learn Italian modal verbs, regular, and irregular verbs Master numbers from 0 to 100 in Italian Practice several practice tests and quizzes to learn the Italian language effectively Why Complete Italian Language Course right for you? This extensive Complete Italian Language Course For Beginners will help you understand the language for A1, A2, and A2+ levels. You will learn the alphabets, definite articles, indefinite articles, and numbers from 0 to 100. This interactive course will help you master grammar in Spanish, such as present simple for regular verbs, present simple for irregular verbs, and reflexive verbs. Besides that, you will master Italian comprehension skills through ear training and visual learning. By the end of the course, you will have strong knowledge of Italian words and phrases, grammar, vocabulary and tips to communicate in the Italian language in your daily routine. Complete Italian Language Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Course Curriculum Introduction to The Course Lesson 1 Lesson 2 Lesson 3 Lesson 4 Lesson 5 Lesson 6 Lesson 7 Lesson 8 Lesson 9 Who should take this course? This Complete Italian Language Course For Beginners is suitable for those who want to learn the Italian language perfectly, or anyone who wants to improve their fundamentals. It is ideal for those who wish to pursue their career as a Spanish Language expert or a translator. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Complete Italian Language Course For Beginners assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

[vc_row][vc_column][vc_column_text] Description Learn the most used second language of the world from the native teacher. Enrol the Mastering English Language and Grammar - Part 1 course and enhance your skills in English. The course starts by providing discussion on the English Alphabets and basic pronunciations. Then you will learn how to greet people, master the numbers in English including decimal numbers, fractions and percentages, use of this, that, here, there, and more. Details discussion will be on the English verbs covering present, past, and future form of verbs, action verbs, irregular verbs, etc. The course explains adjectives and its types such as superlative, comparative. You will learn about prepositions, adverbs, and adverbs of frequency, possessives, conjunctions and many other grammatical elements. Finally, some of the basic conversations in English will be presented to you. Shortly, the course trains you to speak with fluency and accuracy. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Mastering English Language and Grammar - Part 1 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Mastering English Language and Grammar - Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Module : 01 Learn English- Find out all about this course in less than two minutes FREE 00:01:00 Learn English - Greetings. Introductions and Alphabet. Spelling Skills 00:11:00 Learn English - Greetings. Introductions and Alphabet. Spelling Skill (ii) 00:17:00 Learn English - Numbers. Cardinal & Ordinal numbers 00:15:00 Numbers. Decimal points, Percentages & Fractions. Money & more 00:10:00 Numbers. Decimal points, Percentages & Fractions. Money & more (ii) 00:10:00 Learn English - Name & Personal Information 00:15:00 Learn English - This, that, here, there. Animals 00:11:00 Learn English - Present of the verb 'to be' 00:10:00 Learn English - Action Verbs 00:15:00 Module : 02 Learn English - Adjectives. Comparative and Superlative Adjectives. 00:15:00 Learn English - Basic prepositions use. Prepositions 00:19:00 Learn English - There is, There are. Nouns 00:12:00 Learn English - Some, any, much, many 00:10:00 Learn English - Question Words 00:14:00 Learn English - Irregular Verbs 00:14:00 Learn English - Adverbs. 00:09:00 Learn English - Adverbs of Frequency 00:12:00 Subject Pronouns. Possessive Adjectives. Object Pronouns. Possess 00:13:00 Learn English - Jobs. 00:14:00 Module : 03 Learn English - Telling the Time. 00:09:00 Learn English - Telling the Time. (II) 00:13:00 Learn English - Time expressions. 00:12:00 Learn English - Everyday Objects 00:13:00 Learn English - House and rooms 00:16:00 Learn English - Future simple 00:12:00 Learn English - Emotions 00:15:00 Learn English - Perfect Continuous Tense 00:16:00 Learn English - Perfect Tense 00:14:00 Learn English - Parts of human body 00:13:00 Module : 04 Learn English - Perfect Continuous Tense 00:16:00 Learn English - Friends and family 00:12:00 Learn English - Gerunds 00:16:00 Learn English - Town, city, countryside 00:17:00 Learn English - Active Voice and Passive Voice 00:20:00 Learn English - Mood of the sentence 00:16:00 Learn English - Conjunctions and Conjunctive Adverbs 00:16:00 Learn English - Auxiliary Verbs 00:15:00 Learn English - Grammar essentials 00:12:00 Module : 05 Dictation 1 00:07:00 Dictation 2 00:06:00 Dictation 3 00:06:00 Dictation 4 00:09:00 Dictation 6 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Looking for a running club that’s more about good vibes and deep conversations than chasing personal bests? Welcome to the Numinity Running Club! We’re redefining the run club experience, blending mindfulness with movement to create an inclusive and supportive community of runners. What to Expect: Join us every Sunday for a refreshing run through the scenic paths of Hampstead Heath, one of London’s most beautiful green spaces. Our flexible route offers both 5k and 10k options, perfect whether you're just starting out or a more seasoned runner. No matter your pace, you're welcome. Details: Bag Drop: 11am drop your bag at our favorite local spot, Never for Ever. Run Start: 11.15am sharp – we hit the pavement together! Route: We’ll guide you through the lush landscapes of Hampstead Heath, offering a mix of beautiful trails. Post-Run: Unwind with us back at Never for Ever for a well-deserved bite to eat and to connect with like-minded souls. Why Join? Mindful Movement: Experience running as a way to clear your mind, connect with others, and embrace the present moment. Great Company: Meet new people who value connection over competition. Flexible Distance: Choose between a 5k or 10k route – whatever your body needs. Hampstead Heath: Enjoy the natural beauty of this iconic London park. Post-Run Social: Stick around after the run at Never for Ever for some delicious food, drinks, and good conversation. How to Prepare: Wear comfortable running gear and don’t forget your water bottle. Arrive at Never for Ever from 11am to drop your bag and get settled. We’ll start at 11:15am sharp. Come for the run, stay for the community. See you on Sunday! Let's Connect: Join our Whatsapp Group to connect with the community. Follow us on Instagram

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This German Language Course for Beginners will help you to gain simple conversational skills in the German language. You will learn essential vocabulary, basic grammar and sentence-making rules from the native-speaking instructors to make you capable of engaging in everyday conversations. This course at a glance Accredited by CPD UK Learn how to make appointments in the German language Know how to use words and phrases in German to converse with your family Understand how to buy a ticket in German Study direction prepositions, conjunctions, and months of the year in German Understand how to make appointments such as calling the doctor or body parts in German Know how to describe your daily routine or identify the correct personal pronouns in German Study separable verbs and negation of past tense verbs Learn definite and indefinite articles and possessive pronouns in German Understand how to read a typical menu, understand plural nouns, and correct forms of the articles and adjectives in German Why German Language Course For Beginners right for you? This comprehensive German Language Course For Beginners is helpful for those who want to learn how to introduce themselves, pronounce alphabets and correct them in the German language. You will learn how to use personal pronouns, formal and informal speech, and verbal endings in the German language. This online course will help you understand word order, sentence structuring, countries, languages, and numbers in German. You will learn how to use words and phrases while communicating with family, exploring your neighbourhood, going to a restaurant or going on a trip. By the end of the course, you will have a broad knowledge of speaking German and using words and phrases while making appointments, communicating with people, and describing your daily routine. German Language Course For Beginners Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Course Curriculum Introduction to The Course Lesson 1 Lesson 2 Lesson 3 Lesson 4 Lesson 5 Lesson 6 Lesson 7 Lesson 8 Lesson 9 Who should take this course? This interactive German language course for beginners is suitable for those who want to speak German fluently, understand words and phrases and use them to meet people, converse with family, explore the neighbourhood, or go to the restaurant. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This German Language Course For Beginners assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This French Language Course for Beginners will help you to gain simple conversational skills in the French language. You will learn essential vocabulary, basic grammar and sentence-making rules from the native-speaking instructors to make you capable of engaging in everyday conversations. This course at a glance Accredited by CPD UK Boost your career in the French language Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need Why French Language Course For Beginners right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this French Language For Beginners course will set you up with a solid foundation to become a confident French language speaker and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of the French language. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. French Language Course For Beginners Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Course Curriculum Going to the Restaurant Hobbies and Family Travelling by Plane Going Shopping In the morning Going to a Hotel Doing the Chores At the Beach Numbers Colours Animals Going to School Fruits and Vegetables Adjectives Going to the Doctor The Weather and Countries Questions and Answers Going out Food and Drinks Home Stuff and Prepositions Who should take this course? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of French language. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method This french language course for beginners course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org