6968 Courses

Line Management, Motivation and Mystery Shopping Diploma Transform your career with our Line Management, Motivation, and Mystery Shopping Diploma. Boost your Line Management skills for impactful leadership. Achieve Line Management excellence in talent and performance. Learning Outcomes: Understand fundamentals of Line Management. Master mentoring and coaching in Line Management. Identify and manage right talent via Line Management. Execute effective performance management in Line Management. Address conflict efficiently through Line Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Line Management, Motivation and Mystery Shopping Diploma: Overview of Line Management: Acquire a foundational understanding of Line Management principles. Mentoring and Coaching: Implement mentoring and coaching techniques in your Line Management role. Managing Right Talent: Optimise talent acquisition and retention strategies in Line Management. Performance Management: Conduct comprehensive performance evaluations under Line Management. Handling Conflict: Resolve interpersonal conflicts effectively within Line Management frameworks. Mental Health & Motivation: Enhance team motivation and mental well-being through proficient Line Management.

Ignite your understanding of fire safety. This course equips you with essential knowledge on fire behavior, risk assessment, and legal responsibilities, along with practical skills in fire detection, prevention, and emergency evacuation.

Master the art of hybrid team management with our comprehensive course. Learn effective techniques for transitioning, team building, and driving high performance in a hybrid work environment. Elevate your leadership skills and optimize your team’s effectiveness in today’s dynamic work landscape.

Inclusive teaching isn't just about meeting criteria—it’s about reaching people. The Inclusive Teaching and Learning Approaches Course is designed for anyone involved in education or training who wants to genuinely understand how to create an environment where every learner feels respected, involved, and able to progress. You’ll explore key principles and methods to support a wide range of learning needs, styles, and backgrounds, helping to ensure no one is left behind. This course champions thoughtful, reflective strategies over generic solutions. Through engaging modules, you'll examine how to plan and deliver teaching that celebrates difference and supports learning for all. You'll look closely at the values that underpin inclusive education, consider learner feedback, and explore how to adapt approaches in different contexts. Whether you’re new to teaching or looking to refine your approach, this course will help you sharpen your ability to connect with learners meaningfully—no jargon, no fluff, just focused learning with purpose. Meet the Accreditation This premium online course titled Inclusive Teaching and Learning Approaches ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Inclusive Teaching and Learning Approaches Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Inclusive Teaching and Learning Approaches course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Inclusive Teaching and Learning Approaches course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Inclusive Teaching and Learning Approaches course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Inclusive Teaching and Learning Approaches course today, and take control of your career! Course Curriculum: Module 01: Inclusive Teaching and Learning Module 02: Literacy, Numeracy and ICT Module 03: Approaches, Resources and Assessment Methods Module 04: Student Engagement and Motivation Module 05: Planning an Inclusive Teaching Module 06: Communicating with Learners Module 07: Evaluating the Effectiveness of Own Service How is the Inclusive Teaching and Learning Approaches assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Inclusive Teaching and Learning Approaches training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Inclusive Teaching and Learning Approaches course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Inclusive Teaching and Learning Approaches training.

Level 7 Diploma in Management and Leadership Online This Level 7 Diploma in Leadership & Management Course will help you advance your career by providing you with the most up-to-date leadership and management information. The Level 7 Diploma in Leadership & Management Course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. You will learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Level 7 Diploma in Management and Leadership Course. By the end of the Level 7 Diploma in Management and Leadership Course, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Level 7 Diploma in Leadership & Management UK course to learn how to improve your leadership and management skills. Free Courses of this Level 7 Diploma in Management and Leadership Course Course 01: Level 7 Diploma in Leadership and Management Course Course 02: Level 3 Business Administration Course 03: Level 4 Time Management Course Other Benefits of this Level 7 Diploma in Management and Leadership Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Management and Leadership Course] Level 7 Diploma in Management and Leadership Industry Experts Designed this Level 7 Diploma in Leadership & Management course into 10 detailed modules. Course Curriculum of the Level 7 Diploma in Management and Leadership Module 01: Understanding Management and Leadership Module 02: Leadership over Yourself Module 03: Creativity and Innovation Module 04: Leadership and Teambuilding Module 05: Motivation and People Management Module 06: Communication and Leadership Module 07: Presentation, One-to-one Interview and Meeting Management Module 08: Talent Management Module 09: Strategic Leadership Module 10: Stress Management Assessment Method of Level 7 Diploma in Management and Leadership After completing each module of the Level 7 Diploma in Leadership & Management Online UK Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 7 Diploma in Management and Leadership After completing the MCQ/Assignment assessment for this Level 7 Diploma in Leadership & Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 7 Diploma in Management and Leadership This Level 7 Diploma in Management and Leadership Course is for anyone serious about their professional development. This Course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Level 7 Diploma in Leadership & Management UK Course Requirements Level 7 Diploma in Management and Leadership Students who intend to enrol in this Level 7 Diploma in Management and Leadership course must meet the following requirements: Level 7 Diploma in Management and Leadership: Good command of the English language Level 7 Diploma in Management and Leadership: Must be vivacious and self-driven Level 7 Diploma in Management and Leadership: Basic computer knowledge Level 7 Diploma in Management and Leadership: A minimum of 16 years of age is required Career path Level 7 Diploma in Management and Leadership Certificates Certificate of completion Digital certificate - Included

Understanding how children and young people grow, learn, and behave is key for anyone involved in their care or education. This course unpacks the milestones, influences, and challenges that shape early development—from birth through adolescence. You'll explore how physical, emotional, social, and cognitive factors interact over time, and how the environment, culture, and relationships play crucial roles in shaping young minds. Whether you're working with children in an educational setting or simply looking to broaden your understanding, this course delivers clear, engaging content designed to deepen your insight into child and youth development. With easy-to-follow modules and thought-provoking examples, it offers a flexible way to build foundational knowledge without needing a classroom or timetable. Meet the Accreditation This premium online course titled Development of Child and Young Age People ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Development of Child and Young Age People Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Development of Child and Young Age People course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Development of Child and Young Age People course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Development of Child and Young Age People course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Development of Child and Young Age People course today, and take control of your career! Course Curriculum: Module 01: Development from Birth to Adulthood Module 02: Adolescents Development Module 03: Young People Development Factors and Monitoring Module 04: Theories and Frameworks for Development Module 05: Effects of Difficult Life Experiences on Young People Module 06: Early Intervention for Children Module 07: Activities, Learning and Education How is the Development of Child and Young Age People assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Development of Child and Young Age People training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Development of Child and Young Age People course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Development of Child and Young Age People training.

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Dive into the realm of effective management with our course, 'Essentials of Becoming a Manager and Managing Teams'. Navigate the challenges of stepping into a managerial role in 'New Manager Mastery'. Discover the art of selecting the perfect candidate for your team in 'A Masterclass in Hiring For Your Teams' and foster an environment that promotes continuous growth with 'Creating a Culture of Learning in Your Organisation'. Equip yourself with top-tier interview techniques, manage stress, lead with conviction, conduct impactful meetings, and delve into the intricacies of advanced team management. Learning Outcomes Understand the transition intricacies and best practices of becoming a new manager. Master the strategies to effectively hire and onboard team members. Establish and nurture a growth-oriented learning culture within the organisation. Acquire techniques to proficiently manage stress, ensuring personal and team well-being. Lead meetings effectively and gain insights into advanced aspects of team leadership. Why buy this Essentials of Becoming a Manager and Managing Teams course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Essentials of Becoming a Manager and Managing Teams there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Essentials of Becoming a Manager and Managing Teams course for? Aspiring managers looking to transition into leadership roles seamlessly. Team leaders seeking to refine their hiring and team-building strategies. Organisational heads aiming to instil a robust learning culture. Professionals wanting to enhance their interview conduction skills. Individuals eager to develop leadership attributes and manage workplace stress. Prerequisites This Essentials of Becoming a Manager and Managing Teams does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Essentials of Becoming a Manager and Managing Teams was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Manager: £30,000 - £45,000 Team Leader: £25,000 - £35,000 HR Specialist: £28,000 - £40,000 Training and Development Officer: £27,000 - £37,000 Stress Management Consultant: £35,000 - £50,000 Meetings Coordinator: £22,000 - £30,000 Course Curriculum Section 01: New Manager Mastery What to Expect & About Me 00:02:00 Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership! 00:03:00 What is Culture? 00:02:00 Culture of Fairness 00:08:00 People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Manager to Coach 00:07:00 Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get the Basics Right Every Time 00:02:00 Conclusion 00:02:00 Section 02: A Masterclass In Hiring For Your Teams Introduction 00:02:00 The Importance of the Interview Process 00:03:00 What's Wrong With The Interview Process 00:07:00 Human Vs. Algorithm 1 00:02:00 Unconscious Interviewer Biases 00:03:00 Be Data Driven 00:03:00 Let's See You In Action 00:02:00 Keep it Relevant 00:02:00 Seriously Avoid These Topics 00:03:00 Benefits of a Diverse Workforce 00:03:00 How to Hire a Diverse Workforce 00:06:00 Hunger and Desire Over Skills 00:03:00 Culture Addition, Not Culture Fit 00:03:00 Compliment, Backup or Add To The Team 00:05:00 Hiring The Right Rank 00:04:00 What Are Your Location Restrictions 00:01:00 The Risk Of Delivering Less 00:02:00 The Risk Of Burnout 00:02:00 The Risk Of Losing The Headcount 00:02:00 Confirm The Job Is What They Think It Is 00:02:00 Sell Yourself, The Team & The Company 00:03:00 Don't Be A Jerk 00:02:00 It's Not About Making You Look Good 00:02:00 Managing Recruitment Agencies 00:04:00 Communications With The Candidate 00:03:00 Be Ready 00:03:00 Assign A Buddy 00:02:00 You Got It Wrong! 00:02:00 Conclusion 00:03:00 Section 03: Creating a Culture Of Learning In Your Organization What To Expect From The Course 00:02:00 Why Even Bother? 00:07:00 What Learning Used To Be Like 00:02:00 Individual Learner 00:01:00 Everyone Says They Are A Self-Learner 00:10:00 Online Communities 00:02:00 Embedding Learning Into Daily Life 00:03:00 Teach It To Learn It 00:02:00 Learning New Vs Becoming Expert 00:01:00 Listen Faster 00:01:00 Tom's Approach 00:02:00 The Paid Training Course Is History 00:03:00 Develop The Right Mental Habits 00:06:00 Make It Easier On Yourself 00:02:00 Manager Responsibilities 00:01:00 Are You Really A Centre Of Excellence? 00:02:00 Learning As Part Of Performance Evaluation 00:02:00 Don't Worry If People Leave 00:01:00 The Benefits Of A Skilled User Base 00:02:00 Push It, Push It, Push It 00:01:00 The Golden Hour 00:09:00 Internal Mobility 00:03:00 Team Secondment 00:02:00 Make People Good Enough To Quit 00:03:00 Lunch & Learns 00:02:00 Personalised Learning Plans 00:02:00 Use It Or Lose It 00:02:00 Certifiably Great 00:02:00 Get A Learning Buddy 00:02:00 Senior Leaders Responsibilities 00:01:00 Walk It From The Top 00:02:00 Learning Wherever, Whenever 00:02:00 Show Us The Data 00:02:00 Create Learning Champions 00:02:00 Gamification 00:02:00 Sell, Sell, Sell 00:03:00 Don't Block The Useful Sites 00:03:00 Create A Varied Library Of Resources 00:02:00 Encourage Conferences And Seminars 00:04:00 The Feedback Loop 00:02:00 Learning Is Expensive 00:03:00 Learning Takes Time 00:02:00 Concluding Remarks 00:04:00 Section 04: Job Interview Practicals: Complete Interview Skills Training Interview Masterclass - Maximize Your Chances of Success 00:03:00 Get Yourself Game Ready! 00:08:00 Final Prep Tips! 1-2 Days Before Interview 00:03:00 It's Interview Day! How to ACE the interview! 00:07:00 Positive Personality Traits Interviewers Are Desperate For 00:07:00 How to Engage & Impress in Conversation 00:05:00 The Art of Asking Questions 00:08:00 How to Answer Questions Using Skill & Psychological Tricks 00:10:00 After Interview - Still More You Can Do 00:05:00 Staying Professional 00:02:00 That Wasn't What You Expected!! 00:03:00 Waiting For The Answer 00:02:00 Let's Review The Tips - So Much To Consider 00:04:00 Section 05: Beating Burnout - Practical & Complete Stress Management Introduction to Overcoming Burnout 00:03:00 The Problem of Burnout in Modern Workplaces 00:06:00 Symptoms of Burnout - Do You Have It? 00:03:00 How Individuals Can Fight Back Against Burnout 00:12:00 How Leaders Can Create A Burnout Free Culture 00:10:00 Let's Review The Advice - What's Important? 00:03:00 Section 06: Practical Leadership: Complete Guide To Great Leadership Characteristics of Great Leaders - Introduction 00:02:00 Honesty, Coaching & The Mission 00:08:00 Empathy, Togetherness & Feedback 00:06:00 Change, Authenticity & Enablement 00:05:00 Perspective, Empowerment & Emotional Intelligence 00:05:00 My Favourite Tips & Bonus! 00:05:00 Section 07: Mastering Meetings - A Complete Practical Guide To Meetings What to Expect 00:04:00 What & Why? 00:03:00 The Cost of Meetings 00:02:00 Red Amber & Green Meetings 00:06:00 Do You Need A Meeting? 00:04:00 Timing Considerations 00:07:00 Contents of the Invite 00:03:00 Scheduling Etiquette 00:07:00 Considerations for Externals 00:05:00 The Meeting as an Opportunity 00:02:00 Chairing Meetings 00:01:00 Your Agenda 00:08:00 Kicking Off 00:06:00 During The Meeting 00:08:00 After Meeting Minutes 00:06:00 Considerations 00:06:00 Concluding Remarks 00:02:00 Section 08: Advanced People Management - What They Don't Tell You About Team Leading! What To Expect & About Me 00:02:00 Management Vs. Coaching 00:07:00 What Is Culture? 00:02:00 Culture of Fairness 00:08:00 How To Be A Great Listener 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 Stupid Things NOT To Say To Your Team 00:07:00 Your Team Made A Mistake 00:06:00 Mastering Crucial Conversations 00:05:00 When to Fire Someone 00:06:00

Are you someone who is in the business industry and have you ever heard of the Knowledge Management concept? Do you want to learn how to apply this to your organization? Then this module will surely be a big help to you and your organization! Description: Knowledge Management is to establish a system that can capture knowledge that consists of business strategies, policies, and practices at all levels of the company. This is important for anyone in the business industry to succeed. To be able to know about knowledge management, you have to understand this concept and learn to identify the dos and don'ts. You will also know the life cycle, paradigm, and models of Knowledge Management. After knowing everything about Knowledge Management, you will learn how to implement this to your business. Who is the course for? Management professionals and experts that need to learn about knowledge management. Anyone who is interested in knowledge management and how it works. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Knowledge Management Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Manager Supervisor Team Leader. Knowledge Management Diploma Module One - Getting Started 00:15:00 Module Two - Understanding Knowledge Management 00:30:00 Module Three - Dos and Don'ts 00:30:00 Module Four - The Knowledge Management Life Cycle 01:00:00 Module Five - The New Knowledge Management Paradigm 01:00:00 Module Six - Knowledge Management Models 00:30:00 Module Seven - Building a Knowledge Management Rationale 01:00:00 Module Eight - Customizing Knowledge Management Definitions 00:30:00 Module Nine - Implementing Knowledge Management in Your Organization 01:00:00 Module Ten - Tips for Success 00:15:00 Module Eleven - Advance Topics 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Knowledge Management Diploma- Activities 00:00:00 Mock Exam Mock Exam- Knowledge Management Diploma 00:20:00 Final Exam Final Exam- Knowledge Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview 'Diploma in Change Management,' a course meticulously designed to equip learners with the knowledge and strategies vital for navigating the dynamic landscapes of organisational change. This program delves into the intricacies of change, its cyclical nature, and human responses, offering profound insights into managing resistance, adapting effectively, and maintaining equilibrium in the face of transformation. Learning Outcomes: Understand the concept of change and its various stages in the change cycle. Explore the human reaction to change and develop strategies for managing and mitigating resistance. Learn techniques for adapting to change effectively and maintaining a positive attitude during transitions. Acquire strategies for dealing with anger in the context of change management. Develop skills for managing stress and promoting resilience while implementing organizational changes. Why buy this Diploma in Change Management? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Diploma in Change Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to lead change initiatives in their organisations. Managers seeking to improve their team's adaptability to change. Human resources professionals responsible for overseeing change processes. Consultants aiming to guide businesses through transitions. Graduates looking to specialise in change management. Prerequisites This Diploma in Change Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Change Manager: £40,000 - £60,000 Per Annum Organisational Development Consultant: £35,000 - £55,000 Per Annum Human Resources Manager: £30,000 - £50,000 Per Annum Project Manager: £32,000 - £70,000 Per Annum Business Analyst: £35,000 - £65,000 Per Annum Operations Manager: £28,000 - £60,000 Per Annum Course Curriculum Diploma in Change Management Course Overview 00:05:00 What is Change? 00:10:00 The Change Cycle 00:05:00 The Human Reaction to Change 00:05:00 The Pace of Change 00:10:00 The Four Room Apartment 00:05:00 Dealing with Resistance 00:05:00 Adapting to Change 00:10:00 Strategies for Dealing with Anger 00:10:00 Managing Stress 00:15:00 Mock Exam Mock Exam - Diploma in Change Management 00:20:00 Final Exam Final Exam - Diploma in Change Management 00:20:00