61855 Courses

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

A taster into the full Talking About Mental Health As A Line Manager course Course description This is a taster to our Talking About Mental Health As A Line Manager. Here you can experience small parts of different sections of this workshop but you will not be able to complete the workshop, access the downloadable all the resources or gain a certificate. Who is the course for? Learn how to use a range of mental health tools to support employee mental health and wellbeing as a line manager. Tools covered include wellbeing action plans, stress risk assessments, personal user manuals, quick signposting sheets, posters, and support leaflets. Build an awareness of different tools that can be used to support employee wellbeing. Understand when and how to use different tools to support employee mental health and wellbeing, depending on the specific situation. Develop confidence in using different tools for mental health and wellbeing Know when tools aren’t useful or enough, and when to bring in further support What is the value of this course? Everyone’s mental health matters, whether someone has a diagnosed mental health condition or not, and that includes your own. Learn how to use a range of mental health tools to support employee mental health and wellbeing as a line manager.

This on water course puts you behind the wheel, learn on our vessels with our instructor captains. For boaters of all experience, this course offers the Maryland Safe Boating Curriculum through our online classroom with a full day of on the water training.

Jr. Capt is a 5-day program of on-water instruction for kids ages 12-15. The program covers basic boating and safety skills taught by licensed Captains and certified MD Safe Boating Instructors. Successful students will get their Maryland Safe Boaters certification card.

Master Laravel with this comprehensive developer course designed for beginners and professionals. Learn PHP fundamentals, MVC architecture, routing, migrations, Eloquent ORM, authentication, and API development. Build real-world projects and gain hands-on experience. Ideal for web developers aiming to create robust, scalable applications using Laravel – one of PHP’s most popular frameworks.

At KBM Training and Recruitment, we provide quality practical training in accountancy for all levels. Our training programs are designed to provide great insight on the practical aspects of accountancy. All trainings are delivered on a one-to-one basis and is 100% Practical. KBM Training and Recruitment provides accounting qualifications for AAT, management accountant, SAP & bookkeeping course online in London.

A 4 hour face to face presentation that covers many subjects including “what is it like to be partially sighted”, how does society adapt to, what types of conditions are there, what are the barriers, how to access information, legal requirements, personal assistants, aids to help, what can people do to support someone, and so much more. Including a fully detailed life experience story of one of the facilitators. Please see our website for more information.

Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.

Join us for our inaugural webinar brought to you in association with St Beuno's Conference and Campion Hall in Oxford. Nick Austin SJ will present his article 'The Problem of the Fifth Week' from our special issue on Living the Spiritual Exercises. There will time for group discussion and questions facilitated by a conversation between Nick and the Editor of The Way. Please read the article before joining the webinar to make the most of this opportunity.