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Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about business marketing strategy Understand the core competencies and principles of business marketing strategy Explore the various areas of business marketing strategy Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert business manager Developing a Effective Winning Marketing Strategy Masterclaas Course Master the skills you need to propel your career forward in business marketing strategy. This course will equip you with the essential knowledge and skillset that will make you a confident business manager and take your career to the next level. This comprehensive developing a effective winning marketing strategy masterclaas course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this business marketing course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective business marketing strategy practice and equip you with the essential skills, confidence and competence to assist you in the business marketing strategy industry. You'll gain a solid understanding of the core competencies required to drive a successful career in business marketing strategy. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for business manager or for people who are aspiring to specialise in business marketing strategy. Enrol in this developing a effective winning marketing strategy masterclaas course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive developing a effective winning marketing strategy masterclaas course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this business marketing strategy can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This developing a effective winning marketing strategy masterclaas course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This developing a effective winning marketing strategy masterclaas course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This developing a effective winning marketing strategy masterclaas course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Marketing Plan Objectives Explained 00:06:00 Marketing Plan Objectives Aligning Your Marketing Objectives 00:06:00 Guidelines for Creating Marketing Objectives 00:02:00 Types of Objectives 00:07:00 Workshop Workshop - Create Your Marketing Objectives 00:02:00 Introduction to Marketing Programs Marketing Programs Explained 00:01:00 Marketing Programs What Types of Marketing Programs are Best for Your Business 00:03:00 Your Website 00:04:00 SEO 00:04:00 Advertising Online 00:09:00 Print Advertising 00:03:00 Press Relations 00:06:00 Social Media 00:04:00 Email 00:05:00 Content Marketing 00:06:00 Trade Shows 00:06:00 Retention Marketing 00:05:00 Additional Marketing Programs 00:03:00 Introduction to Thought Leadership Thought Leadership Explained 00:01:00 Be a Thought Leader Stand Out with Thought Leadership 00:01:00 Why Thought Leadership Matters 00:04:00 Thought Leadership Programs 00:09:00 Workshop Workshop Create Your Thought Leadership Strategy 00:02:00 Introduction to Creating a Marketing Plan Strategic Marketing Plan Explained 00:01:00 Build a Strategic Marketing Plan Choosing a Marketing Program 00:12:00 Case Study Product and Services Businesses 00:05:00 Evaluate Your Marketing Mix 00:04:00 Objectives, Tactics, and Assumptions about your marketing program 00:09:00 Common Mistakes 00:03:00 Supplementary Resources Supplementary Resources - Grow Your Business with a Winning Marketing Strategy - Masterclass 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Advanced Diploma in Human Resource Management will empower you to expand your current learning of HR management which will enable you to propel your career in HR. Through this course, students will explore the environments and settings inside which HR experts, management and workers interact. Students will likewise have a closer look at resourcing and talent management and at ways of managing employment relations. Who is this course for? This course would be ideal for people who wish to advance in their HR career. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Advanced Diploma in Human Resource Management course will be very beneficial and helpful, especially to the following professionals: Entrepreneur. Manager. Line manager. Team leader. Supervisor. Executive. HR Assistant. HR Manager. HR Executive. HR Consultant. Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 HR and Leadership Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 HR Training Defining Human Resources 00:15:00 Performing a Skills Inventory 00:15:00 Forecasting Techniques 00:15:00 Job Analysis 00:00:00 Identifying Job Competencies 00:30:00 Position Profiles and Job Descriptions 00:30:00 Do You Really Need to Hire? 00:30:00 Finding Candidates HR 00:00:00 Advertising Guidelines HR 00:30:00 Screening Resumes HR 00:30:00 Preparing for the Interview 00:15:00 Conducting the Interview 01:00:00 After the Interview 00:15:00 Employee Orientation and Onboarding 00:30:00 Follow the Leader 00:15:00 Planning Training 00:15:00 Working With External Providers 00:15:00 Performance Reviews 01:00:00 Attendance Management 00:30:00 Managing a Diverse Workforce 00:30:00 Privacy Issues 00:15:00 Compensation and Benefits 01:00:00 Managing Disciplinary Issues 00:30:00 Terminating Employees 00:15:00 Exit Interviews 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Human Resource Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Human Resource Management 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Manage your crew more efficiently as a Human Resource Manager Do you feel you have capable of managing an organisation's staff? If you like interacting with people then you would have a fruitful career in Human Resource Management and this course is meant just for you. HR offers a wealth of opportunities within every business sector. It is a competitive industry and an integral part of any successful organisation. Often involved in the execution of significant business change, HR professionals liaise with senior management on a daily basis to coordinate their organisation's running. HR covers everything from training and recruitment, pensions, compensation, benefits, and payroll and redundancy to implementing employment law and relocation packages. Often involved in the execution of significant business change, HR professionals liaise with senior management on a daily basis to coordinate their organisation's running. This course will provide you with guidelines on how to be a successful Human Resource Manager. Learn the how to become a human resource manager and all the benefits that come with it. Course Highlights Extended Diploma in Human Resource Management (HRM) is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Human Resource Management (HRM) into 48 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 Days, 16 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Human Resource Management (HRM) Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Human Resource Management (HRM) is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Human Resource Management (HRM) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Human Resource Management (HRM) - Updated Version Employee Recruitment and Selection Procedure 00:32:00 Employee Relations 00:15:00 Employee Termination 00:15:00 Employee Training and Development Process 00:22:00 Employer Records and Statistics 00:11:00 Ensuring Health and Safety at the Workplace 00:16:00 Essential UK Employment Law 00:38:00 Introduction to Human Resources 00:17:00 Motivation and Counselling 00:19:00 Performance Appraisal Management 00:19:00 Extended Diploma in Human Resource Management (HRM) - Old Version Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 HR and Leadership Leader and HR Management FREE 00:30:00 Commitment and HR Management FREE 01:00:00 Team Management 00:15:00 Build A Mastermind Group 00:15:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Advanced Professional Diploma in Human Resource Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Human Resource Management 00:30:00

Get the Advanced level qualification in HR Management Bring out the leader in you with this Extended Diploma in HR Management course. Nowadays human resources play a major part in any companies stride to move forward. So learn what you need to do to become an excellent HR manager. The human resource manager leads and directs the HR team to enable them to deliver a comprehensive HR service to the business. The HR Manager proactively advises on best practice HR and where necessary takes a hands-on role in dealing with casework. The HR manager supports the people management functions that underpin the business culture. The broad areas include: employee matters, compensation and benefits, reward, professional growth, communications and performance management. As a HR manager, you can expect to be involved in a senior position with responsibility such as leading and directing the human resource team to deliver a comprehensive HR service to the business. This course contains multiple units to help you become a competent HR manager. So don't wait any longer, get the qualification you need. Course Highlights Extended Diploma in HR Management is an award winning and the best selling course that has been given the CPD Certification & CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in HR Management into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in HR Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in HR Management is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in HR Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in HR Management - Updated Version Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:32:00 Employee Training and Development Process 00:22:00 Performance Appraisal Management 00:19:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Essential UK Employment Law 00:38:00 Extended Diploma in HR Management - Old Version Introduction To HR Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Professional Diploma in Human Resource Management 00:00:00 HR and Leadership INTRODUCTION 00:30:00 WHAT MAKES A GREAT LEADER? 01:00:00 HOW TO INSPIRE YOUR TEAM 01:00:00 HOW TO INCENTIVIZE THE RIGHT WAY 01:00:00 HOW TO INCREASE YOUR CHARISMA AND AUTHORITY 01:00:00 HOW TO DEAL WITH A CRISIS 01:00:00 IS IT BETTER TO BE FEARED OR LIKED? 01:00:00 DEALING WITH DISSIDENTS 01:00:00 CREATING TEAMS AND ENCOURAGING TEAMWORK 00:30:00 UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON 00:30:00 THE 10 MOST POWERFUL TIPS FOR LEADERS 00:30:00 CONCLUSION 00:15:00 HR and Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Accredited Employee Management Skills Training: Millennial Onboarding- Activities 00:00:00 HR and Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve Wrapping Up 00:30:00 HR Management: Employee Motivation Skills Training- Activities 00:00:00 Mock Exam Mock Exam- Extended Diploma in HR Management- CPD & IAO Accredited 00:30:00 Final Exam Final Exam- Extended Diploma in HR Management- CPD & IAO Accredited 00:30:00

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary & Receptionist course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive this course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Medical Secretary & Receptionistcourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Secretary & Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Medical Secretary & Receptionist Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing Medical Secretary & Receptionist course. Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Medical Secretary & Receptionist course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. [Bundle Course 1] Detailed course curriculum of the Medical Secretary & Receptionist Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology [Bundle Course 2] Dealing With Difficult People Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type [Bundle Course 3] Communication Skills Course Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication [Bundle Course 4] Level 4 Time Management Course Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan [Bundle Course 5] Level 5 Negotiation Skills Course Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections [Bundle Course 6] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [Bundle Course 7] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [Bundle Course 8] Level 2 Customer Service Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers [Bundle Course 9] Level 1 Certificate in Well-being Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness [Bundle Course 10] Level 3 Diploma in Healthcare Support Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control And More... [Bundle Course 11] **Workplace Stress Management** [Bundle Course 12] **Anger Management** Who is this course for? This Medical Secretary & Receptionist course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing Medical Secretary & Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities- Medical Receptionist & Secretary Healthcare Administrator GP Receptionist Patient Coordinator In the United Kingdom, these job opportunities pay between £10,000 and £30,000 per year.

This comprehensive training program covers many concepts in Microsoft Power BI. From beginner to advanced levels, learn data visualization, advanced DAX expression, Python integration, custom visuals, data preparation, and collaboration in Power BI service. Develop expertise in Power BI and position yourself for a successful career in data analytics.

Description: Recruitment consultants are specialists who are both adored by companies and individuals when it comes to recruitment. They are handsomely paid both through gratitude and money for successfully recruiting a candidate. So if you want to classify yourself in this category, you may want to consider taking this Recruitment Consultant Diploma course. The course is divided into two sections, where the first one gives you an idea about recruitment while the second section focuses on managing it. In the first section you are initially given an introduction to recruitment, following which you learn about the selection process of a recruitment cycle. You will further discover how to set goals, interview questions, avoiding bias and much more. In the second part of the course, you focus more on hiring strategies, ways to lure great candidates and filtering applicants in order to interview them. You also learn about the interview and selection process in detail. Overall this course is an amazing blend made to make sure you get the proper understanding in recruitment consultancy that is required to achieve success. Who is the course for? Individuals looking to start a new career in human resources or recruitment People who want to improve their skills and develop their career further in HR management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Recruitment Consultant Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: HR Manager Recruitment consultant HR Administrator HR Assistant Recruitment Consultant Diploma - Updated Version Module 1 - Introduction to Recruitment: Importance and Implications 00:17:00 Module 2 - An Overview of the Recruitment Industry 00:26:00 Module 3 - The UK Recruitment Legislation 00:19:00 Module 4 - Sales and Selling in the Recruitment Industry 00:11:00 Module 5 - The Recruitment Process 00:47:00 Module 6 - Key Performance Indicators for the Recruitment Industry 00:25:00 Module 7 - Candidate Attraction for Recruitment 00:35:00 Module 8 - Candidate Management 00:22:00 Module 9 - Candidate Interview Processes 00:24:00 Module 10 - Client Acquisition 00:36:00 Module 11 - Client Strategy in the Recruitment Sector 00:25:00 Module 12: Client Management 00:27:00 Module 13 - Steps to Starting and Running a Successful Recruiting Service 00:23:00 Recruitment Consultant Diploma - Old Version Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:15:00 Module Two - Introduction to Recruitment 00:30:00 Module Three - The Selection Process 00:30:00 Module Four - Goal Setting 00:30:00 Module Five - The Interview 00:30:00 Module Six - Types of Interview Questions 00:30:00 Module Seven - Avoiding Bias in Your Selection 00:30:00 Module Eight - The Background Check 00:30:00 Module Nine - Making Your Offer 00:30:00 Module Ten - Orientation and Retention 00:30:00 Module Eleven - Measuring the Results 00:30:00 Module Twelve - Wrapping Up 00:15:00 Managing Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment - Interview Process History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:00:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Recruitment Consultant Diploma 00:30:00 Final Exam Final Exam- Recruitment Consultant Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

In a world increasingly focused on health and wellness, our 'Health and Weight Coaching Certificate' course offers a golden opportunity to become a guiding star in this domain. Picture yourself beginning with an Introduction that doesn't just present facts, but invites you into a world where health and weight management transform lives. This course isn't just about learning; it's about becoming. In Building Your Weight-Loss Coach Persona, you'll sculpt not just your professional identity but also discover how to resonate with those seeking guidance. Embark on an exploration of the diverse Types of Weight-Loss Clients, gaining insights that go beyond the superficial, understanding the unique journeys of individuals striving for better health. What Do Your Clients Really Need? This section is a deep dive into the psychology and needs of your clients, empowering you with empathy and understanding. Various Forms of Coaching unfold a spectrum of strategies, equipping you with a toolkit adaptable to different personalities and needs. The journey through this course is one of transformation - for you, as a coach, and for the clients you'll inspire. From learning How To Give The Right Information To Your Client to masterfully Attracting New Clients, each step is a stride towards becoming a beacon of health and weight coaching. Learning Outcomes Develop a personal and effective weight-loss coaching persona. Understand the varied needs and profiles of weight-loss clients. Learn techniques to accurately assess and meet client needs. Master diverse coaching methods suitable for different client types. Acquire skills in client communication, acquisition, and retention. Why choose this Health and Weight Coaching Certificate? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Health and Weight Coaching Certificate for? Aspiring health and weight coaches seeking certification. Fitness professionals wanting to expand their client coaching skills. Nutritionists interested in specializing in weight management. Health enthusiasts aiming to turn their passion into a profession. Individuals seeking to enhance their coaching business and client base. Career path Health and Weight Coach: £20,000 - £35,000 Nutritionist: £25,000 - £50,000 Personal Trainer: £20,000 - £40,000 Wellness Consultant: £22,000 - £45,000 Life Coach: £30,000 - £60,000 Fitness Centre Manager: £24,000 - £40,000 Prerequisites This Health and Weight Coaching Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Health and Weight Coaching Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Weight Loss Coaching Promo Video 00:01:00 Introduction: About the course 00:04:00 Introduction: About Your Instructor 00:03:00 Section 02: Building Your Weight-Loss Coach Persona Key responsibilities of the coach 00:05:00 What's the best 'title' for weight-loss coaching? 00:03:00 Getting clear on your 'mission' and 'vision' 00:03:00 Who is your 'ideal client'? 00:05:00 Create your 'Statement Message' 00:04:00 Do you need additional qualifications? 00:07:00 Developing your coaching plan 00:08:00 Section 03: Types of Weight-Loss Clients 3 Types of Weight-Loss Clients 00:06:00 How to coach 'female clients' 00:05:00 How to work with male clients 00:05:00 How to work with very busy clients 00:07:00 Section 04: What Do Your Clients Really Need? The 3 'real' reasons of paying for your sessions 00:03:00 Common reasons for being 'overweight' 00:04:00 3 Types of emotional eaters 00:06:00 Section 05: Various Forms of Coaching Coaching from your office Vs coaching 'online' 00:04:00 One-to-one coaching Vs Group coaching 00:06:00 Facebook Coaching 00:04:00 Skype or Google Hangouts coaching 00:05:00 Email Coaching 00:05:00 Section 06: How To Give The Right Information To Your Client How to increase your client's motivation 00:07:00 Measuring your client's stress levels 00:05:00 How to overcome cravings 00:06:00 How to give the right information on dieting & exercising 00:07:00 Section 07: How To 'Attract' New Clients Do you need a website? 00:05:00 How to find new clients on Facebook 00:06:00 How to become popular on YouTube? 00:04:00 Is it possible to find clients on Twitter? 00:06:00 How to attract new clients on LinkedIn 00:06:00 How to create and publish your own Kindle book within 7 days 00:15:00 How to get known through 'magazines' 00:06:00 'Attracting' clients through 'follow-ups' 00:05:00 Section 08: How To Find Clients In 7 Days Joint Ventures 00:08:00 Free coaching 00:09:00 Power of referral 00:05:00 Voucher Deals 00:07:00 Webinars 00:12:00 Section 09: BONUS Section How to start charging more for your services? 00:06:00 7 Powerful coaching questions 00:07:00 When to quit your 9-to-5 job and start coaching full-time? 00:05:00 Assignment Assignment - Health and Weight Coaching 02:35:00 Recommended Materials Workbook - Health and Weight Coaching 03:51:00

Duration 5 Days 30 CPD hours This course is intended for This course is for all Oracle Professionals. Specifically Database Administrators, Web Server Administrators, System Administrators, CIOs and other IT Management Professionals. Overview Upon successful completion of this course, students will be able to perform many of the day-to-day administration tasks required of an Oracle database administrator. This course introduces many of the powerful capabilities of the Oracle database. In this course, students will learn about day-to-day administration tasks. It will also address administration sub-specialties. Introduction: Managing the Database Instance The Database Management Tools EM Database Express EM Cloud Control SQL Developer Database Administrator Introduction: Database Architecture Review Database Instance Configurations Memory Structures Process Structures Storage Architecture Introduction: Starting & Stopping Databse Services Start & Stop the Database Listener ABOUT DATABASE STARTUP/SHUTDOWN SYSOPER SYSDBA DATABASE STATE & STAGES STARTUP WITH EM CLOUD CONTROL STARTUP WITH SQL*PLUS SHUTDOWN WITH EM CLOUD CONTROL SHUTDOWN WITH SQL*PLUS USING MS WINDOWS SERVICES Introduction: Oracle Network Environment Oracle Net Services Architecture ORACLE NET CONFIGURATION ASSISTANT ORACLE NET MANAGER USING EM CLOUD CONTROL ADVANCED NETWORK COMPRESSION TROUBLESHOOTING NETWORK PROBLEMS Introduction: Diagnostics & Oracle Support About Database Diagnostics Fault Diagnosability Infrastructure DATABASE INSTANCE HEALTH SNAPSHOT THE SUPPORT WORKBENCH PROACTIVE DATABASE HEALTH CHECKS PACKAGE DIAGNOSTIC DATA WORKING WITH THE KNOWLEDGE BASE Storage: Tablespace Management Starter Tablespaces CREATE TABLESPACE WITH EM CC CREATE TABLESPACE WITH SQL MANAGE TABLESPACES WITH EM CC MANAGE TABLESPACES WITH EM DE MANAGE TABLESPACES WITH SQL DROP TABLESPACE ALTER TABLESPACE Storage: Advanced Tablespace Management Managing Temporary Tablespaces TEMP TABLESPACE GROUPS WITH EM TEMP TABLESPACE GROUPS WITH SQL DEFAULT PERMANENT TABLESPACES BIGFILE TABLESPACES MANAGING THE SYSAUX TABLESPACE Storage: Data Files & Temp Files Management Manage Data Files with EM ACCESS METADATA WITH SQL MANAGE DATA FILES WITH SQL MANAGE TEMP FILES ORACLE-MANAGED FILES (OMF) Storage: UNDO Data & UNDO Tablespaces About UNDO Space Management GUARANTEE UNDO RETENTION MONITOR UNDO SPACE WITH SQL USE THE EM UNDO ADVISOR Security & Schemas: Security Overview & Database Privileges Database Security Principles DATABASE SYSTEM PRIVILEGES DATABASE OBJECT PRIVILEGES SUPER ADMINISTRATOR ROLES PRIVILEGE ANALYSIS Security & Schemas: User Security Create & Manage User Accounts MANAGE USERS WITH EM MANAGE USERS WITH SQL CREATE USER ALTER USER DROP USER GRANT & REVOKE PRIVILEGES RESOURCE LIMITS VIA PROFILES ALTER PROFILE DROP PROFILE PASSWORD MANAGEMENT VIA PROFILES ROLE-BASED SECURITY MANAGEMENT ALTER USER...DEFAULT ROLE SET ROLE DELEGATING PRIVILEGE AUTHORIZATION WITH ADMIN OPTION & System Privileges WITH GRANT OPTION & Object Privileges PRINCIPLE OF LEAST PRIVILEGE CHECKLIST Security & Schemas: Database Auditing Auditing Database Activity Traditional Auditing Unified Auditing Create Audit Policy Security & Schemas: SQL Loader Loader Concepts Loader From the Command Line control File Options Load Methods Loader Express Mode Loader From EM Security & Schemas: Export & Import Manage Directory Objects The Data Pump Architecture Data Pump Export Data Pump Import Data Pump Dictionary Views Using the EM CC Interface Performance & Availability: Managing Performance & SQL Tuning Management Advisory Framework Performance Monitoring & AWR The SQL Tuning Advisor Monitoring Exceptions with Metrics Performance & Availability: Data Concurrency About System & User Locks Monitor & Manage User Locks Moitor Locks with Data Dictionary Manage Locks with EM Performance & Availability: Backup & Recovery Concepts Backup & Recovery Structures Managing REDO Data Configuring for Recoverability Instance Recovery Recoverability Checklist Additional course details: Nexus Humans Oracle 12c Administration II training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 12c Administration II course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.