839 Courses

Description: Numerous sales representatives are so busy trying to 'sell' their items and services that they sometimes miss completely what the purchaser needs. Our advanced selling skills course is designed to prepare the existing sales people at various levels with the necessary administration abilities to accomplish sales target delivery, through the efficient use of various sales channels such as telesales campaigns, field or rep sales, trade shows, etc. There are plenty of tips and advice available for business people who want to make their business work, and if they are prepared to put in the time and effort, then there is no reason why they won't succeed. Who is this course for? This course would be ideal for Professionals, who work in the business or corporate setting. People who are interested in learning more about sales management and are struggling with marketing and selling their products to the market. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: This Advanced Selling Skills Course is a useful qualification to possess, and would be beneficial for the following careers: Account Manager Business Development Executive Producers Group Account Director Marketing Manager Sales Specialists Strategist And Much More! Sales Management Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Increasing Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Salesmanship Introduction 00:15:00 The 7 Basic Requirements to Sell Anything to Anyone 01:00:00 The First Requirement -Sell Yourself, Use a Great Story 01:00:00 The Second Requirement -Creating the Undeniable Need 01:00:00 The Third Requirement - Stamping Your Authority 01:00:00 The Fourth Requirement -Creating the Sense of Urgency 01:00:00 The Fifth Requirement -Making Them Accountable with Free Gifts 00:30:00 The Fifth Requirement -Making Them Accountable with Free Gifts 00:30:00 The Seventh Requirement -Keep the Interest Factor Alive 01:00:00 What You Can Sell and What You Cannot - Some Taboos 00:30:00 Quest to Become Perfect in the Art of Salesmanship 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam - Advanced Selling Skills 00:20:00 Final Exam Final Exam - Advanced Selling Skills 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you ready to revolutionize your B2B business development strategies and unlock sustainable growth? Dive into our comprehensive course, 'B2B Business Development: Strategies for Sustainable Growth,' where innovation meets practicality. In a world where businesses are constantly evolving, staying ahead requires more than just theory - it demands actionable insights and strategies. This course is your gateway to mastering the art of B2B sales and marketing, equipping you with the tools to thrive in the dynamic world of business development. Learning Outcomes Gain a profound understanding of B2B business development principles. Master the fundamentals of B2B sales and marketing strategies. Analyze and adapt to the unique dynamics of the B2B buyer. Create effective B2B marketing strategies that drive results. Align your sales and marketing efforts for enhanced productivity and growth. Why buy this B2B Business Development: Strategies for Sustainable Growth? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the B2B Business Development: Strategies for Sustainable Growth there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this B2B Business Development: Strategies for Sustainable Growth for? Aspiring B2B professionals eager to excel in business development. Marketing and sales enthusiasts seeking to specialize in the B2B domain. Business owners aiming to scale their B2B operations. Managers and team leaders responsible for B2B sales teams. Individuals keen on staying competitive in the ever-evolving B2B landscape. Prerequisites This B2B Business Development: Strategies for Sustainable Growth does not require you to have any prior qualifications or experience. You can just enrol and start learning.This B2B Business Development: Strategies for Sustainable Growth was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path B2B Sales Manager: £40,000 - £70,000 per annum B2B Marketing Specialist: £30,000 - £55,000 per annum Business Development Analyst: £35,000 - £60,000 per annum Sales Operations Coordinator: £28,000 - £45,000 per annum B2B Account Executive: £25,000 - £50,000 per annum Marketing Manager (B2B): £45,000 - £80,000 per annum Course Curriculum Module 01: Introduction to Business Development Introduction to Business Development 00:27:00 Module 02: Fundamentals of B2B Sales and Marketing Fundamentals of B2B Sales and Marketing 00:15:00 Module 03: The B2B Buyer The B2B Buyer 00:13:00 Module 04: B2B Marketing Strategy B2B Marketing Strategy 00:14:00 Module 05: Sales and Marketing Alignment Sales and Marketing Alignment 00:14:00 Module 06: Forming a B2B Sales Team Forming a B2B Sales Team 00:14:00 Module 07: Generating B2B Leads Generating B2B Leads 00:15:00 Module 08: B2B Sales Techniques B2B Sales Techniques 00:16:00 Module 09: B2B Sales Management B2B Sales Management 00:14:00 Module 10: B2B Business Development Strategies B2B Business Development Strategies 00:27:00

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Strategic Marketing, CRM & Sales - Endorsed Training courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Strategic Marketing, CRM & Sales - Endorsed Training. Whether you're a student, recent graduate, or job seeker, our Strategic Marketing, CRM & Sales - Endorsed Training bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Strategic Marketing, CRM & Sales - Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Strategic Marketing, CRM & Sales - Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Strategic Planning and Analysis for Marketing QLS Course 02: Diploma in Customer Relationship Management (CRM) QLS Course 03: Sales Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Sales & Negotiation Skills Course 02: Creating Highly Profitable Sales Funnels Course 03: Marketing Strategies for Business Course 04: Cold Call to Boost Sales Course 05: Marketing Secrets for High Sales In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Strategic Marketing, CRM & Sales - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Strategic Marketing, CRM & Sales - Endorsed Training Bundle: Master the foundational principles and techniques of Strategic Marketing, CRM & Sales - Endorsed Training. Develop advanced proficiency in Strategic Marketing, CRM & Sales - Endorsed Training methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Strategic Marketing, CRM & Sales - Endorsed Training. Enhance your problem-solving and critical thinking abilities within the context of Strategic Marketing, CRM & Sales - Endorsed Training. Cultivate strong communication and collaboration skills essential for success in Strategic Marketing, CRM & Sales - Endorsed Training. The Strategic Marketing, CRM & Sales - Endorsed Training bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Strategic Marketing, CRM & Sales - Endorsed Training. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Strategic Marketing, CRM & Sales - Endorsed Training bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for anyone who is interested in pursuing a career in strategic marketing, CRM and sales. Specifically, it is ideal for: Marketing professionals who want to enhance their skills and knowledge Sales professionals who want to improve their sales techniques and strategies Business owners who want to improve their marketing and sales results Anyone who wants to start a career in strategic marketing, CRM and sales Career path Upon completion of the Strategic Marketing, CRM & Sales - Endorsed Training bundle, you will be well-equipped to pursue a successful career in these fields. Below are four job titles and their average salaries in the UK: Marketing Manager Sales Manager Marketing Executive Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

This course is designed to equip aspiring or current retail store managers with the skills and knowledge needed to excel in the dynamic retail industry. Explore key aspects of retail management, including strategy, buying, pricing, and supply chain management. Learn effective sales techniques, understand consumer behavior, and discover strategies for successful customer engagement. Develop expertise in negotiating with suppliers and implementing store security procedures to ensure a thriving and secure retail environment. Learning Outcomes: Gain an in-depth understanding of retail management principles. Formulate and execute effective retail strategies. Learn the intricacies of retail buying and merchandising. Master retail pricing strategies for optimal profitability. Explore supply chain management and inventory control. Develop strong sales techniques and enhance customer interactions. Understand consumer behavior to target customers effectively. Learn to negotiate deals with suppliers and ensure store security. Why buy this Retail Store Manager?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Store Manager you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Retail Store Manager course is ideal for Individuals aspiring to become retail store managers. Current retail managers seeking to enhance their skills. Retail professionals looking to advance their careers. Entrepreneurs planning to start and manage their retail ventures. Prerequisites This Retail Store Manager was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Store Manager - Average Earnings: £25,000 - £40,000 per year. Assistant Store Manager - Average Earnings: £20,000 - £30,000 per year. Retail Operations Manager - Average Earnings: £30,000 - £45,000 per year. District/Area Manager - Average Earnings: £35,000 - £55,000 per year. Retail Director - Average Earnings: £50,000 - £90,000 per year. Course Curriculum Retail Store Manager Module 01: Introduction to Retail Management 00:22:00 Module 02: Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing 00:12:00 Module 06: The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 07: Importance of Consumer Behaviour 00:12:00 Module 08: Taking Trends and Targeting Customers Effectively 00:11:00 Module 09: The Importance of Communicating with Customers 00:18:00 Module 10: Choosing a Retail Location 00:14:00 Module 11: Retail Psychology 00:13:00 Module 12: Negotiate the Right Deal with Suppliers 00:12:00 Module 13: Develop Store Security Procedures 00:16:00 Assignment Assignment - Retail Store Manager 00:00:00

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Description Telemarketing Diploma Almost everyone who works in the sales field uses the phone to conduct a major part of their business. If you are looking forward to becoming successful in the sales field, then it is mandatory that your phone manners are impeccable. With the help of this Telemarketing Diploma Course, you will learn phone etiquette and much more. The advantage of taking our online course is that the timings can be adjusted to suit your active schedule and you can study at your convenience. This course has been developed by experts in the telemarketing field and is divided into various easily understandable units. During the term of the course, you will learn how your active listening and verbal communication skills can be improved, to create a perfect script that grabs the listener's attention and to plan the things that are to be done before you place a call. You will understand how any telephone sale can be made into an exceptional one. Telephones have played a huge role in sales techniques and tactics as most businesses use them to communicate personally with their prospective and current customers. Companies whose main business is sales generally manage enquiries, give out quotes, take orders and close sales negotiations with the help of phones which gives any organisation that utilises phones a distinct advantage. Certain phone calls can turn negative and create a negative impression. Hence, it is vital to understand how a phone is to be used and where its place is, in sales and marketing. How the telephone can enhance, supplement and at certain times even replace the other methods used for marketing and selling, and how you can become successful as a salesperson with this personal approach is shown by this Telemarketing Diploma Course. This Diploma Course in Telemarketing can be done at the time, place and pace of your convenience and is available 24/7. What You Will Learn 1: Introduction to telemarketing 2: Making money as a telemarketer 3: The right sales message is critical 4: Developing the right attitude 5: Using voice as a telemarketing tool 6: The telemarketer's agenda 7: Closing the sale Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

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Improved Sales means better profit, so learn the necessary Skills What are buyers looking for in a seller? How do you place yourself ahead of the competition? If you have ever wondered these questions, then take this course to learn whole new way to improve your sales skills and get better result instantly. There are many skills and tricks that can be used to improve your selling skills, such as your communication skills. If you're a salesperson, this skill might seem self-evident, but too many sales reps don't take the time to develop their communication skills, choosing instead to rely on a script to get them through conversation. A professional seller must have good persuasive skills. Customers are bombarded with advertisements and pitches on a regular basis; you need to know how to convince them that your product or service is worthy of investment. With everything said and done, Sales Skills Professional Course will make you competent to be a professional salesperson. It will vastly improve your skills and you will be able to sell more products easily. Course Highlights Sales Skills Professional Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Sales Skills Professional Course into 19 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 16 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Sales Skills Professional Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Sales Skills Professional Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Sales Skills Professional Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Sales Communication Communication Basics FREE 00:30:00 The Importance Of Self Esteem FREE 00:30:00 Oral Communication Skills Certificate 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Mock Exam Final Exam

Overview Learn about Freight Consultant Training from industry experts and boost your professional skill. This Freight Consultant Training course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Freight Consultant Training. You'll also gain the skills of Freight Consultant Training to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Freight Consultant Training professionals and gain first-hand experience of Freight Consultant Training problem-solving. The Freight Consultant Training  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Freight Consultant Training, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Freight Consultant Training will provide you with the latest information and updates of Freight Consultant Training. It will keep you one step ahead of others and increase your chances of growth. Why buy this Freight Consultant Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Freight Consultant Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Freight Consultant Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Freight Consultant Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Freight Consultant Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction & Why Learn From Me Introduction & Why Learn From Me 00:04:00 Module 02: Commissions - How You'll Get Paid Commissions - How You'll Get Paid 00:01:00 Module 03: Finding Shippers Finding Shippers 00:09:00 Module 04: Finding Trucks Finding Trucks 00:08:00 Module 05: Prospecting & Sales Techniques Prospecting & Sales Techniques 00:12:00 Module 06: Working With Data & The FMCSA Working With Data & The FMCSA 00:06:00 Module 07: The Future Of Trucking The Future Of Trucking 00:34:00 Module 08: Over Road Transport Brokerage Over Road Transport Brokerage 00:09:00 Module 09: Working With Brokers & Agents Working With Brokers & Agents 00:04:00 Module 10: All About That Paydex All About That Paydex 00:02:00 Module 11: Understanding Overages, Shortages & Damages Understanding Overages, Shortages & Damages 00:04:00 Module 12: How To Get Hired In The Transportation Industry How To Get Hired In The Transportation Industry 00:07:00 Module 13: Starting Your Own Business Starting Your Own Business 00:02:00 Module 14: Summary & Thank You Summary & Thank You 00:01:00

Do you want to learn the basics of sales? Do you want to build a foundation for your sales effectiveness? Do you want to find out how to target your customers? Do you want to learn how to close more sales using proven skills and techniques and boost your income? If yes, then this course is just tailored for you. Description: Ever wondered about the sales techniques sharpened and mastered by leading organisations, for example, Makeup Forever, The balm and other present day brands such as Anastasia, Max factor and Gosh? Well look no further - this course covers essential sales techniques and strategies, and introduces the learners to how organisations function. Furthermore, students will likewise figure out how a current deals structure roles and what are the distinctive parts involved that add to its usefulness. Through engaging and meaningful discussions, students will likewise figure out how to distinguish and focus on their clients, how to compose and convey convincing pitches, and also how to qualify and how to structure sales channels. Who is the course for? Fresh graduates. New sales representative. Business people, new companies, occupied entrepreneurs who need rapidly to pick up the fundamental skills of selling and persuading. Individuals who are considering sales as a career in the future. People who have to deal with customers face-to-face. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Salesmanship is a useful qualification to possess, and would be beneficial for the following professionals: Sales representative. Customer service manager. Sales executive. Word press VA. Internet marketing assistant. Much more. Salesmanship Introduction To Salesmanship 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00