2565 Courses

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Maternity Care Workers support expectant mothers, providing essential care during pregnancy, childbirth, and postpartum, ensuring optimal maternal and infant well-being.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Empower your skills in protecting vulnerable adults with our Safeguarding course. Master key laws, understand abuse dynamics, and learn effective response strategies. This course is a comprehensive guide to creating a safer environment for adults in need.

Package Details: Number of Courses: 43 Courses Accreditation: CPD Quality Standards Free Certificates:PDF: 43Hardcopy: 43 (Delivery Charge Applicable) Courses Access: Lifetime Instalment Payment Available Engineering Management Courses Course 01: Energy Engineer Course Course 02: Solar Energy Course 03: Essential Hydro Electric Power Plant Training Course 04: Electrical Power System and High Voltage Engineering Course 05: Electrical Engineering for Electrical Substations Course 06: Leadership and Management Skills Complete Diploma Course 07: Business Strategy Planning Course 08: Financial Management Course 09: Project Management Course Course 10: Operations Management Course 11: Diploma in Lean Process and Six Sigma Course 12: Quality Management Course 13: Compliance & Business Risk Management Course 14: Decision Making and Critical Thinking Power Engineering Courses Course 01: Power Electronics for Electrical Engineering Course 02: Power Engineering: Power System Analysis Course 03: Electric Circuits for Electrical Engineering Course 04: Trigonometry for Electrical Engineering Course 05: Electrical Technician Course 06: Electronic & Electrical Devices Maintenance Course 07: Electrical Components And Circuits - Wiring & Busbars Course 08: Light Current Systems for Electrical Engineering Course 09: Electrical Machines for Electrical Engineering Automotive Engineering Courses Course 01: Basic Automotive Engineering: Onboard Diagnostics Course 02: Car Mechanic and Repair Training Course 03: Car Maintenance & Life Skills Course 04: Motorbike Repairing and Maintenance Diploma Gas & Oil Engineering Courses Course 01: Gas Engineer Course 02: Level 2 Domestic Gas Course Course 03: Oil and Gas Management Course 04: Gas Safety Plumbing & HVAC Engineering Course 01: Domestic Plumbing, Installations and Repair Diploma Course 02: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 03: Domestic Appliance Repairing Course Airplane Engineering Courses Course 01: Aircraft and Airplane Engineering: Basic to Advanced Course 02: Flight Mechanics Environmental Engineering Courses Course 01: Environmental Engineering Course 02: Sustainable Energy and Development Diploma Course 03: Environment Management Management Courses Course 01: Project Management Essential Skills Level 3 Course 02: Functional Skills IT Course 03: Delegation Skills Course 04: Effective Communication Skills Benefits you'll get from choosing Apex Learning for this training: Pay once and get lifetime access to 43 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills CPD 300 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included Please Note: The delivery charge inside the UK is £3.99 each, and the international students must pay a £9.99 shipping cost for each.

In this course, you will learn crucial British Sign Language vocabulary, grammar, and conversational abilities. In addition, you will discover more about deaf culture and gain a deeper understanding of the difficulties faced by those who have hearing loss. This Course At A Glance Live Zoom classes with an expert BSL tutor, Adam Linsdell. Gain an extensive understanding of fingerspelling and several greetings. Discover the deaf culture and deaf awareness in depth. Acquire knowledge of several commonly used questions, basic conversations, and more. High-Quality resources that will help you to learn BSL easily. CPD-accredited certificates recognised by employers and professional organisations. Enhance your communication skills through practical exercises. British Sign Language for Beginners Course Overview Do you want to start your learning journey in British Sign Language? Our new curriculum for the CPD Accredited BSL Beginners Course is designed to provide a comprehensive foundation in British Sign Language. With our experienced instructors, you will learn essential vocabulary, grammar, and conversational skills to communicate with the Deaf community confidently. Additionally, our interactive ZOOM Live sessions and face-to-face practical exercises will enhance your understanding and fluency in BSL. Our curriculum is designed to cater to both beginners and those with prior knowledge of singing. You'll learn the basics through a guided approach and develop your skills with practical exercises and real-life scenarios. Our ZOOM live lessons span over 10 hours, with 2 hours per week. By the end of this course, you will be equipped with the necessary tools to communicate with the Deaf community and create meaningful connections effectively. British Sign Language for Beginners, Autumn 2023 Please book your place in advance Weekly via Zoom Online Live Class. You can attend the class online from home/workplace. Day & Time: 10:00 am - 12:00 pm (Thursday, 2 hours per week) Class Starts: October 26, 2023 - November 23, 2023 Venue: Zoom Online Teacher: Adam Linsdell Who should take this course? This course is designed for people, groups, or organizations that want to improve their interaction with deaf coworkers, clients, friends, and family. It is also ideal for those interested in learning sign language as a means of communication or for personal enrichment. Whether you are a beginner or have some knowledge of sign language, this course will provide you with the necessary skills to effectively communicate with the deaf community. Learning Outcomes Upon completion of the BSL Beginners Course, participants will achieve the following learning outcomes: Gain extensive knowledge of deaf culture and BSL. Utilise communication tactics with deaf people. Identify communication aids and accessibility provisions for deaf people, and explain equality legislation. Fingerspell names and unfamiliar words with confidence and accuracy, facilitating effective communication. Develop short conversations and ask questions about a range of simple, everyday topics, enabling meaningful interactions and connections. Demonstrate a basic vocabulary for greetings, meeting people, and number signs. Be able to express ideas and engage in basic communication in BSL. Join us and embark on an exciting learning journey that will open doors to a whole new world of communication. Enrol in the Introduction to BSL Beginners Course - CPD Certified Zoom Live, F-to-F Training Now! Course Curriculum The history of deafness and the origins of sign language We look back through history and consider how attitudes and policies impact deaf people then and now. As we delve into the history of deafness, it becomes evident that societal attitudes and policies have played a significant role in shaping the experiences of deaf individuals. Experiences of deafness You'll gain an insight into unique communities that identify not as a group with a disability but as cultural minorities with their own language. By understanding these communities and their experiences, we can challenge the notion that deafness is solely a disability and instead recognize it as a diverse and valuable aspect of human diversity. Statistics around hearing loss Learn about the Statistics around hearing loss that will also help you realise how important it is to learn BSL. Understanding these statistics can provide a broader perspective on the prevalence and impact of this condition. Communication tactics: Understanding the best communication tactics with deaf people is crucial in fostering effective and inclusive interactions. By utilizing methods such as sign language interpretation, visual aids, and assistive technologies, we can bridge the communication gap and create a more inclusive society for individuals with hearing loss. Communications aids and support You will learn about some commonly available communication aids and support from qualified communication-support professionals, including technology such as real-time speech-to-text. Technology and equipment Learn about the technology and equipment we can use while communicating with deaf people. This includes devices like hearing aids, cochlear implants, and video relay services, which enable individuals with hearing loss to communicate effectively. Access and Equality Legislation We look at why equal access is important, the effectiveness of lipreading, guidance on good communication, and adjustments related to deafness. Greetings Learn essential BSL greetings to initiate conversations and create a welcoming atmosphere. These greetings include basic phrases such as "hello," "good morning," "how are you?" and more which are essential for establishing rapport and building relationships with deaf individuals. The BSL Alphabet and Fingerspelling Master the BSL alphabet and develop the ability to fingerspell words accurately, facilitating clear communication of names and unfamiliar vocabulary. This skill will enhance your overall fluency in BSL and make conversations more inclusive and accessible for everyone involved. Meeting People Acquire the skills to introduce yourself and engage in basic conversations, enabling you to establish connections and build rapport with the deaf community. These skills will not only help you in social settings but also in professional environments where you may need to interact with deaf individuals. Questions Develop proficiency in asking questions using sign language, allowing for effective communication and understanding in various contexts. It enables you to gather information, clarify doubts, and engage in meaningful conversations, fostering stronger connections and relationships with deaf individuals. Numbers Explore the world of numbers in BSL, equipping you with the knowledge to express numerical concepts accurately. This skill is particularly useful in educational settings, as it allows you to teach and learn mathematical concepts using sign language. Additionally, understanding numbers in BSL can also be beneficial in professional settings, such as when discussing age, quantities, financial matters, or analysing data. Basic Conversations Enhance your conversational skills by learning vocabulary and phrases related to simple, everyday topics, empowering you to engage in meaningful exchanges. By improving your conversational skills in BSL, you can confidently communicate with deaf individuals and create inclusive environments. This can be especially valuable in social settings or when working in customer service roles where effective communication is essential. Customised Content (Depending on Participant's Interests) The course content can be tailored to your interests, allowing for exploration of areas such as colours, animals, and travel within the context of BSL. Learning BSL can also provide a deeper understanding of deaf culture and foster empathy toward the challenges faced by the deaf community. Moreover, being able to communicate in BSL can open up new opportunities for personal and professional growth, such as volunteering or working in organisations that support the deaf community. Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully completing the live training, you will be eligible to receive your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version as well as hardcopy version at a free of cost.   FAQs How long is the BSL Beginners Training Course? The BSL Beginners Course is typically a 10-hour program. How many levels are there in BSL? In BSL, there are six levels that individuals can progress through to develop their signing skills. Each level builds upon the previous one, allowing individuals to gradually expand their vocabulary, grammar, and fluency in the language. These levels provide a structured framework for learning BSL and enable individuals to achieve proficiency in both receptive and expressive signing abilities. Are there any prerequisites for enrolling in the course? No, there are no prerequisites for enrolling in the BSL Beginners Training Course. It is designed for individuals with no prior knowledge of British Sign Language. Is there a certificate provided upon completion of the course? Yes, upon completion of the course, you will receive a certificate of completion. This certificate can be used to showcase your proficiency in British Sign Language to potential employers or educational institutions. What is the duration of each live Zoom session? The duration of each live Zoom session is typically two hours. This allows for a focused and interactive learning experience while accommodating busy schedules. How many students are typically in each class? Typically, there are around 10 -15 students in each class. This class size allows for individual attention from the instructor and promotes a collaborative learning environment among peers. How do I start learning BSL? To start learning British Sign Language (BSL), you can enrol in an Introduction to British Sign Language - BSL Zoom Live Course offered by Lead Academy or find online resources that offer introductory lessons. It is important to practise regularly and immerse yourself in the language by interacting with the Deaf community or joining sign language clubs. Lead Academy's Zoom classes provides you with an interactive learning experience where you can practise your signing skills with a qualified instructor and fellow learners. Why is BSL important? BSL is important because it allows deaf individuals to communicate effectively and participate fully in society. It is their native language and provides them with a means to express themselves, access information, and engage in social interactions. Additionally, BSL promotes inclusivity and helps bridge the communication gap between deaf and hearing individuals, fostering understanding and equality.

In the face of unforeseen challenges, the strength of your workforce's communication can be the linchpin between mere survival and thriving success. Our comprehensive programme delves into the very core of crisis communication, equipping HR professionals with the acumen to navigate turbulent times with unwavering confidence. From the initial stages of planning to the execution of resilient strategies, every aspect is meticulously crafted to transform potential chaos into an opportunity for cohesive and clear communication. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This programme doesn't just skim the surface. It immerses you into the intricate dance of effective dialogue during critical moments, ensuring you're not just reactive, but proactive. You'll gain insights on how to anticipate and prepare for crises, ensuring that your messages are not only heard but understood. By fostering a resilient workforce, you're not just managing crises-you're leading your team with a steady hand through the storm, ensuring continuity and morale remain steadfast. Join us in reshaping how crises are managed, turning potential pitfalls into platforms for growth and unity. Course Curriculum Module 01: Crisis and HR Manager Module 02: Planning and Managing Communication Module 03: Effective Communication Module 04: Preparing for a Crisis Module 05: Communication During and After a Crisis Module 06: Building a Crisis Resilient Workforce Learning Outcomes: Understand the HR manager's role during crises for effective resolution. Develop strategic communication plans for crisis situations within organisations. Enhance communication skills for clarity and impact in crises. Prepare proactively for potential crises within the workplace. Manage communication effectively during and after crisis events. Build and maintain a crisis-resilient workforce through strategic initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Crisis Communication for HR Training 1:33:41 1: Module 01: Crisis and HR Manager 12:30 2: Module 02: Planning and Managing Communication 13:42 3: Module 03: Effective Communication 18:55 4: Module 04: Preparing for a Crisis 13:58 5: Module 05: Communication During and After a Crisis 12:45 6: Module 06: Building a Crisis Resilient Workforce 20:51 7: CPD Certificate - Free 01:00 Who is this course for? HR managers seeking crisis communication expertise. HR professionals aiming to improve crisis readiness. Team leaders handling communication during crises. Business owners enhancing crisis management strategies. Organisational development consultants specialising in resilience. Career path HR Manager Crisis Communication Specialist Employee Relations Manager Corporate Communications Director Organisational Development Consultant Workforce Resilience Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Enhance your professional communication skills with our Business English ESOL Course. Master presentations, negotiation, meetings, phone calls, report writing, letters & emails, and formal & informal networking. Designed for those with a foundation in English, our online program offers flexibility and convenience. Join us for twice-weekly Zoom lessons for 8/12 weeks, with a free initial assessment. Elevate your business communication skills from anywhere. Enrol today and unlock your potential!

The relevant industry experts developed this Job Search Skills Training course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Job Search Skills Training course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Job Search Skills Training course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Job Search Skills Training course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Job Search Skills Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Job Search Skills Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Job Search Skills Training Bundle Course Course 01: Job Search Skills Training Course 02: Level 4 Time Management Course Course 03: Communication Skills Course ***Other Benefits of Job Search Skills Training Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- **Level 4 Time Management Course Course Curriculum Module 1: Basics of Time Management What is Time Management? Importance of Time Management What are Time Management Skills? How to Improve Time Management Skills? Implications of Poor Time Management Module 2: Prioritize Your Time Managing Time & Goals Prioritizing Making Lists Managing Your Lists & Priorities Getting It Done Module 3: Organize Your Time Scheduling Project Schedules Module 4: Using Your Time Efficiently Managing Distractions Maintaining A Healthy Rhythm Module 5: Time Management in the Workplace Respecting Other People's Time Keeping Your Team Focused Keeping Your Boss Focused Committing to Personal Change Module 6: Time Management for Students Principles of Time Management for Students Module 7: Time Management Software The Future is Here Project Management Software Information Capture, Sharing, and Development Software Collaboration Software Personal Organization Software and To-Do List Managers Module 8: Create a Value-Based Time Management Plan Does the Way You Spend Your Time Truly Reflect Your Values? Are You Mistaken About Your Priorities? Why Aren't You Spending Time on the Important Stuff? Live a Value-Centered Life --------------------- **Communication Skills Course Course Curriculum Module 1: Introduction to Communication What is Communication? Important Elements of Communication Steps of Communication History of Communication Communication Purpose Communication Challenges and Criticism Communication Rights & Responsibility Module 2: The Communication Skills What are Communication Skills? Communication Skills Examples How to Improve Communication Skills? Workplace Communication Relationships Module 3: Different Types of Communication What is Intrapersonal Communication? What is Interpersonal Communication? What is Small-Group Communication? What is Public Communication or Public Speaking? What is Mass Communication? What is Non-Verbal Communication? Module 4: Different Methods of Communication Listening Speaking Reading Writing Module 5: Styles of Communication Passive Style Aggressive Style Passive-aggressive Style Assertive Style Strategies for Developing Assertive Communication Communication Styles & Connection Module 6: Barriers to Communication How the Minds Work Sender's Behavior Receiver's Behavior Process of Overcoming Barriers Module 7: Assessing Communication Competence: Relevant Criteria What is Adaptability? What is Conversational Involvement? What is Conversational Management? What is Empathy? What is Effectiveness? What is Appropriateness? Self-Perceived Communication Competence Scale (SPCC) Module 8: Seven Actions for Effective Communication Listen Carefully and Responsively Explain Your Conversational Intent and Invite Consent Express Yourself More Clearly and Completely Translate Other's Complaints and Criticisms Into Specific Requests Ask Questions More 'Open' and More Creatively Express More Appreciation Make Better Communication an Important Part of Your Daily Life Module 9:Do's and Don'ts of Effective Communication Things That Can be Done for Effective Communication Things That Should Avoid for Effective Communication Assessment Method After completing each module of the Job Search Skills Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Award in Job Search and Interview Skills is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Job Search Skills Training Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Improving Personal Effectiveness Improving individual effectiveness can have a significant impact on both personal and organizational success. This course provides skills and tools for better time management and resource utilization, which can enhance individual capacity and productivity. The course emphasizes the importance of learning effective communication, problem-solving, and decision-making skills, which are crucial for success in both personal and professional contexts. The course is based on reliable scientific research and studies, providing results-driven content that can maximize an individual's ability to be effective. It offers practical tools, exercises, quizzes, and worksheets for experiential learning and application of the knowledge gained. For employers, managers, and leaders, the course offers guidance on how to motivate and direct their workforce for improved performance. For employees, workers, and staff, the course provides insights on how to excel in their work and create more opportunities for career growth. Overall, this course offers a comprehensive approach to improving individual effectiveness and productivity, which can enhance personal and organizational success. This course will Teach you: How close to home viability is critical to getting satisfaction out of life The propensities for successful and inadequate people How propensities are framed and how to change ineffectual propensities What work environment conduct means for the capacity to be successful Instructions to manage troublesome work environment practices and tough spots Instructions to set clear targets and attainable objectives Strategies to successfully sort out and focus on undertakings Strategies to successfully oversee time Strategies to manage distressing circumstances and stay inspired Working environment abilities and their significance Instructions to successfully direct gatherings Step by step instructions to adequately anteroom and gain impact