7941 Courses

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

Tired of browsing and searching for a Horse Care and Stable Management course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Horse Care and Stable Management bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Horse Care and Stable Management course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Horse Care and Stable Management and help you along your learning journey. Advanced audio-visual learning modules of these Horse Care and Stable Management courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Horse Care and Stable Management, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Horse Care and Stable Management Bundle Consists of the following Premium courses: Course 01: Horse Care and Stable Management Course 02: Animal Science Course 03: Animal Nutrition & Diet Course 04: Animal Behaviour and Psychology Course 05: Exotic Animal Care Course 06: Veterinary Nursing and Medical Emergencies Course 07: Online Veterinary Medicine Course Course 08: Veterinary Physiology & Psychotherapy Course 09: Pet First Aid Course 10: Pet Business Course Course 11: Basic Business Finance Course 12: Strategic Planning and Analysis for Marketing Course 13: Stress Management Training Course 14: Time Management Enrol now in Horse Care and Stable Management to advance your career, and use the premium study materials from Apex Learning. Course Curriculum: Course 01: Horse Care and Stable Management Module 01: Introduction to Stable Management Module 02: Environment Module 03: Diet Module 04: The Healthy Horse Module 05: Nursing the Sick Horse Module 06: Tethering Module 07: Plants Poisonous to Horses Module 08: Zoonotic and Notifiable Diseases Module 09: Pre-purchase Vetting Module 10: Yard Work and Riding Out Module 11: Health and Safety Module 12: Manure Management Module 13: Travelling Horses Course 02: Animal Science Module 01: Principles of Animal Science Module 02: Animal Anatomy and Physiology Module 03: Cell Biology Module 04: Biochemistry Module 05: Animal Microbiology Module 06: Genetics and Evolution Module 07: Animal Nutrition Module 08: Animal Disease and Medicine Module 09: Animal Behavioural Ecology Module 10: Pet Care Module 11: Wildlife Management Module 12: Animal Welfare Course 03: Animal Nutrition & Diet Module 01: Animal Care & Welfare Module 02: Animal Nutrition Module 03: Basic Animal Health Course 04: Animal Behaviour and Psychology Module 01: Introduction to Animal Care Module 02: Basic Animal Health Module 03: Evolution and Ecosystem Module 04: Animal Behaviour Module 05: Animal Psychology Course 05: Exotic Animal Care Module 01: Introduction to the Care and Animal Welfare of All Species Module 02: Basic Animal Health Module 03: Hygiene Module 04: First Aid for Animals Module 05: Exotic Animals and Zoonotic Diseases Module 06: Learning about Horses Module 07: Learning about Birds Module 08: Caring Rabbits & Guinea-Pigs Module 09: Care of Chipmunks, Chinchillas and Degus Module 10: More about Ornamental Fish Module 11: Taking Care of Amphibians Module 12: Specific information on Reptiles Course 06: Veterinary Nursing and Medical Emergencies Module 01. Introduction to Veterinary Nursing Module 02. Basic Care and Animal Welfare of All Species Module 03. Career Prospect and Development Module 04. Veterinary Nursing Legislation Module 05: Collapse & Unconsciousness Module 06: Cardiopulmonary Resuscitation Module 07. Shock Module 08. Bleeding Module 09. Bandage Module 10. Fractures Module 11. Seizures Module 12. Choking & Drowning Module 13. Heat Stroke & Hypothermia Module 14. Burns & Scalds Module 15. Poisoning Module 16. Bites and Stings Module 17. Common Emergencies Module 18. Managing a First Aid Scenario Module 19. Pet First Aid Kit Course 07: Online Veterinary Medicine Course Module 01: Introduction to Veterinary Medicine Module 02: Making a Diagnosis Module 03: The Physical Examination Module 04: The Medical History Module 05: Biosecurity and Infection Control Module 06: Practical Antimicrobial Therapeutics Module 07: Diseases of the Alimentary Tract Module 08: Diseases of the Liver and Pancreas Module 09: Diseases of the Cardiovascular System Module 10: Diseases of the Haemolymphatic and Immune Systems Module 11: Diseases of the Respiratory System Module 12: Diseases of the Urinary System Module 13: Diseases of the Nervous System Module 14: Diseases of the Musculoskeletal System Module 15: Diseases of the Skin, Eye, Conjunctiva, and External Ear Module 16: Diseases of the Mammary Gland Module 17: Decision Making in Veterinary Emergency Medicine Module 18: Veterinary Herbal Medicine Module 19: Clinical Procedures Module 20: Diagnostic Procedures Module 21: Veterinary Medicine for Exotic Pets, Zoo and Wildlife Species Course 08: Veterinary Physiology & Psychotherapy Module 1: Physiotherapy Module 2: Animal Behaviour Module 3: Structure and Function of the Musculoskeletal System Module 4: Comparative Exercise Physiology Module 5: Small Animal Neurological and Muscular Conditions Module 6: Physiotherapy Assessment for Animals Module 7: Setting Up a Physiotherapy Clinic Course 09: Pet First Aid Module 01: Basics of First Aid Module 02: Handling Fracture and Injuries Module 03: Stings, Bites and Burns Module 04: Impalement Injuries, Drowning and Choking Module 05: Pet First Aid for Fainting, Fever and Dehydration Module 06: First Aid for Breathing Problems Module 07: Diarrhoea and Vomiting Module 08: Treatment for Difficult Labour and Poisoning Module 09: Straining, Sunburn and Wounds Module 10: Shock and Regular Check-Ups Module 11: Cardiopulmonary Resuscitation (CPR) Module 12: Tips for Handling Pets Course 10: Pet Business Course Introduction Legal Requirements Running Your Own Business Marketing Setting Your Prices Business Costs Forms & Record Keeping Pre-Service Visit Difficulties & Challenges Course 11: Basic Business Finance Module 01: What is Business Finance? Module 02: Why Businesses Fail Module 03: The Principles of Business Finance Part 1 Module 04: The Principles of Business Finance Part 2 Module 05: The Balance Sheet Module 06: The Income Statement Module 07: The Cashflow Statement Module 08: A Business Finance Exercise Module 09: Financial Performance Indicators Module 10: Investment Analysis Module 11: Investment Analysis Exercise Module 12: Key Learning Points in Business Finance Course 12: Strategic Planning and Analysis for Marketing Module 1: An Introduction to Strategic Planning Module 2: Development of a Strategic Plan Module 3: Strategic Planning for Marketing Module 4: Strategic and Marketing Analysis Module 5: Internal Analysis Module 6: External Analysis Module 7: Market Segmentation, Targeting and Positioning Module 8: Approaches to Customer Analysis Module 9: Approaches to Competitor Analysis Course 13: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Horse Care and Stable Management bundle. Requirements Our Horse Care and Stable Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Horse Care and Stable Management expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Highlights of the Course Course Type: Online Learning Duration: 7 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about windows server and networking Understand the core competencies and principles of windows server and networking Explore the various areas of windows server and networking Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert networking engineer MCSA Windows Server 2016 (70-740) Complete Training Course Master the skills you need to propel your career forward in windows server and networking. This course will equip you with the essential knowledge and skillset that will make you a confident networking engineer and take your career to the next level. This comprehensive MCSA Windows Server 2016 (70-740) course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this MCSA Windows Server 2016 (70-740) course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective windows server and networking practice and equip you with the essential skills, confidence and competence to assist you in the windows server and networking industry. You'll gain a solid understanding of the core competencies required to drive a successful career in windows server and networking. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for networking engineer or for people who are aspiring to specialise in windows server and networking. Enrol in this MCSA Windows Server 2016 (70-740) course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive MCSA Windows Server 2016 (70-740) course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this windows server and networking can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This MCSA Windows Server 2016 (70-740) course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This MCSA Windows Server 2016 (70-740) course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This MCSA Windows Server 2016 (70-740) course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to the MCSA (70-740) Course What You Will Be Learning in This Course 00:16:00 Installing Windows Server 2016 Part 1 Features and Advantages of Windows Server 2016 00:19:00 Planning Windows Server 2016 Installation 00:15:00 Migrating Roles and Features to Server 2016 00:12:00 What Version of Windows Server 2016 should I Use? 00:17:00 Deciding On The Type of Installation 00:09:00 Summary of Section 00:10:00 Installing Windows Server 2016 Part 2 Installing with the Desktop Experience 00:22:00 Installing Windows Server 2016 Server Core 00:10:00 Installing Windows Nano Server 00:07:00 Summary of Section 00:03:00 Activating and Servicing Windows Activating Windows Server 2016 Using VMAT 00:05:00 Activating Windows Server 2016 Using KMS 00:07:00 Automatic Virtual Machine Activation 00:07:00 AD Based Activation 00:09:00 Summary of Section 00:03:00 Understanding Deployment Options Automated Deployment Options 00:10:00 Overview of Microsoft Toolkit 00:14:00 Overview of Unattended Installations 00:11:00 Advantages/Disadvantages of Unattended Installations 00:06:00 Summary of Section 00:04:00 Virtualization in 2016 Understanding Hyper V 00:13:00 Understanding Virtualization 00:08:00 Configuring Permissions and Disk Quotas Understanding NTFS 00:18:00 Understanding FAT 32 00:07:00 Understanding Disk Quotas 00:05:00 Updating Windows Server Updates Updating your Windows 00:14:00 Windows Server Update Services 00:17:00 Configuring a WSUS Server 00:12:00 Monitoring and Analyzing Windows Server 2016 Overview of Performance Monitor 00:19:00 Using the Performance Monitor 00:18:00 Other Monitoring Tools 00:23:00 Understanding Backups Backup Server Utility 00:41:00 Assessment Assessment -MCSA Windows Server 2016 (70-740) Complete Training 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Feedback Feedback 00:00:00

Course Overview Do you want to know how to rank higher on Google and drive maximum traffic to your website? Are you an aspiring marketing professional or looking to start your own blog? If you answered yes to any of these, then this is the course for you. This SEO Keyword Research Course will take you from a beginner to expert in SEO optimisation in no time. It covers everything you need to know to create winning marketing content, drive audience engagement, and outrank your competitors, with step-by-step guidance on how to use key keyword analysis tools such as Moz and SEMrush. You will learn when and how to use long term and short term keywords, how to conduct competition analysis, determine commercial intent with your keywords, and much more. By the end of the course, you will have an excellent understanding of the types of keywords your target market is using, and how to utilise these words and phrases to boost your website or blog's performance effectively. Generate maximum traffic to your web pages with engaging, SEO-optimised content! What You Will Learn In this Keyword Research Training Course, you will learn how to conduct advanced keyword research to attract more visitors to your web pages and stay one step ahead of your competitors. It is ideal for marketing professionals, copywriters, professional bloggers, and small business owners who want to gain expertise in keyword implementation. Why is Keyword Research Important? Longterm VS Short Term Keywords Keyword Research Tools Determining Commercial Intent How to Conduct Competition Analysis A Guide to Using SEMrush, Moz & Majestic Tips for Creating Winning Marketing Content An Overview of the 4 Types of Keywords Understanding Your Competitors Understanding Your Target Market Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

How to inspire others and build successful relationships. This course is designed to support professionals in business to develop communication skills through understanding and applying knowledge of personality and behaviour in the workplace. It is based upon the book "The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships" by Robin Hills (ISBN: 1912300087).

Duration 5 Days 30 CPD hours This course is intended for New users of HP OperationsManagement (OMi) 9.21, including:? IT Tools engineers? Operations staff? Operations managers? Availability engineers? System administrators? Network administrators Overview At the end of the course, you should be able to:? Use OMi to effectively identify, prioritize, andresolve events? Use OMi to prioritize operational activities based onan event?s impact on key business services? Create event dashboards to meet the informationneeds of specific users? Describe CI resolution and correlation? Identify the health of services and technologycomponents based on Health Indicators (HIs) andKey Performance Indicators (KPIs) presented in OMi? Create and use OMi performance graphs? Create and use OMi tools? Create and tune Topology Based Event Correlation(TBEC) correlation rules? Create and tune Stream Based Event Correlation(SBEC) correlation rules? Create and tune Time Based Event Automation(TBEA) automation rules? Create and tune event suppression rules? Manage OMi user access and permissions? Create and tune OMi notifications? Describe the deployment architecture and options? Configure integration between OMi and HPOperations Management (HPOM)? Configure integration between OMi and HPSiteScope? Configure integration between OMi and NP EndUser Management (EUM) This course is recommended for individuals who are responsible for designing, implementing, or administering effective service operations capabilities for mission-critical business services. This course is recommended for individuals who are responsible for designing, implementing, or administering effective service operations capabilities for mission-critical business services. Additional course details: Nexus Humans OMI120 - Operations Manager i Software 9.x Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the OMI120 - Operations Manager i Software 9.x Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview Be a Great Leader From The Start Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Be a Great Leader From The Start Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Introduction Introduction 00:02:00 Section 02: Your New Job as a Manager Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 Section 03: Your First 30 Days as a Manager The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership 00:03:00 Section 04: Shaping Your Own Culture What Is Culture? 00:02:00 Culture of Fairness 00:08:00 Section 05: Managing People People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Are You A Manager Or A Coach? 00:07:00 Section 06: Organisational Psychology Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Section 07: Essential Processes You Need to Master Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get The Basics Right Every Time! 00:02:00 Section 08: Conclusion Conclusion 00:02:00 Assignment Assignment - Be a Great Leader From The Start 00:00:00

12 in 1 Career Guided Programme | Python, Data Science, ML, Tableau, SQL Programming, Data Mining, Business Analysis | 130 CPD Points | Tutor Support | Lifetime Access

Achieving Hypergrowth with DevOps OKRs OKRs (Objectives and Key Results) as a framework for defining and tracking objectives and their outcomes is now widely adopted by companies of all sizes, within multiple industries: Google, Adobe, Amazon, Facebook, Dell, Microsoft, Siemens, and Samsung, to name a few. Product OKRs allow for alignment in product development and delivery, Marketing and Sales OKR support driving the buying process via distribution channels, and Customer Service OKRs ensure that customers receive the support they need. All OKRs are important and interdependent in a cascading, objective-setting environment; however, DevOps OKRs play a special role. They boost customer satisfaction, revenue, productivity, and many other key results exponentially, thus allowing a company to achieve the next level of business objectives. In this talk, we will review why this is happening and discuss how to make it happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.