717 Courses

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

🌟 Unlocking Excellence in Safeguarding Adults: A Comprehensive Training Course 🌟   Welcome to our groundbreaking course, 'Training for Safeguarding Adults,' meticulously crafted to empower individuals and organizations with the knowledge and skills necessary to ensure the safety and well-being of vulnerable adults. This comprehensive program encompasses five vital modules, each designed to address key aspects of safeguarding. Join us on this transformative journey, and let's build a safer, more compassionate community together. 📘 Module 1: Introduction to Safeguarding Adults Embark on your learning journey with a deep dive into the fundamentals of safeguarding adults. Understand the importance of safeguarding, explore its historical context, and gain insights into the evolving challenges faced by vulnerable adults. Lay the foundation for your expertise in creating safe environments for those who need it the most. 📚 Module 2: Legal and Policy Framework for Safeguarding Adults Navigate the intricate landscape of legal and policy frameworks that underpin safeguarding efforts. Grasp the essential regulations and guidelines governing the protection of adults at risk. Acquire a clear understanding of your responsibilities and learn how to navigate the legal landscape to ensure compliance and ethical practice. 🌐 Module 3: Roles and Responsibilities in Safeguarding Adults Delve into the diverse roles and responsibilities within safeguarding teams. Explore the dynamic interplay between professionals, community members, and individuals at risk. Equip yourself with the knowledge to collaborate effectively, ensuring a cohesive approach to safeguarding that respects the dignity and autonomy of vulnerable adults. 🌍 Module 4: Risk Assessment and Management in Safeguarding Adults Master the art of risk assessment and management in the context of safeguarding adults. Learn to identify potential risks, evaluate their impact, and implement strategic interventions to mitigate harm. Enhance your decision-making skills and contribute to creating environments that prioritize the safety and well-being of vulnerable adults. 🗣️ Module 5: Communication in Safeguarding Adults Uncover the importance of effective communication in safeguarding adults. Develop the skills to navigate sensitive conversations, build trust, and collaborate with diverse stakeholders. Understand the nuances of confidentiality and reporting, ensuring that information flows seamlessly to protect those in need while respecting privacy and dignity. 🌈 Why Choose Our Course? Expert-Led Training: Learn from seasoned professionals with extensive experience in safeguarding. Interactive Learning: Engage in immersive scenarios and case studies for practical application. Flexible Learning: Access modules at your own pace, fitting seamlessly into your schedule.   Invest in the safety and well-being of vulnerable adults today. Enroll in 'Training for Safeguarding Adults' and be a catalyst for positive change in your community. Together, let's build a future where every adult is protected, respected, and empowered. Course Curriculum Module 1_ Introduction to Safeguarding Adults Introduction to Safeguarding Adults 00:00 Module 2_ Legal and Policy Framework for Safeguarding Adults Legal and Policy Framework for Safeguarding Adults 00:00 Module 3_ Roles and Responsibilities in Safeguarding Adults Roles and Responsibilities in Safeguarding Adults 00:00 Module 4_ Risk Assessment and Management in Safeguarding Adults Risk Assessment and Management in Safeguarding Adults 00:00 Module 5_ Communication in Safeguarding Adults Communication in Safeguarding Adults 00:00

The Motivation Clinic - November Gathering Lunch and learn / networking at The Brew House, 155 Guildford High Street, Guildford House Gallery, Guildford, GU1 3AJ (Opposite Sainsbury/Bora) It can be a lonely world beavering away building your business alone and navigating the veritable rollercoaster! Love to see you for warm chats and networking to assure you that you are not alone and provide you with the support, encouragement and the motivation to keep going, even when times are tough. Meet and learn Yvette Masure, Medical Acupuncturist and Vibrational Therapist will be taking us through a quick overview of the wonderful world and powers of mushrooms (not the magic kind!) including adaptogenic coffee (and mushroom) blends. You also get a chance to view a lovely potential venue/workshop/talks space (The Brew House) you may want to use?! Feedback from October's Gathering "Informal atmosphere, great group of people, lovely environment" "a friendly, welcoming relaxed atmosphere real sense of community." "uplifted and felt encouraged to get involved more." "lovely session and some great conversations" "a lovely opportunity to meet fellow business owners." Can't wait to see you.  Lara Doherty The Motivation Clinic 07817247727 / lara@themotivationclinic.co.uk

Description: When the world revolves around the services provided by the internet, many corporations saw a potential opportunity to reach out to the consumers. This Google AdWords Campaign Creating Certificate Course will help you to learn about all the aspects of pay per click ads. In this course, you will know about the basic aspects of Google AdWords and how pay per click works. You will also understand the AdWords lingo, learn to create Adwords strategy, designing your ads, keep track of statistical information, etc. Finally, you will be able to design a compelling ad and know how to increase success. Learning Outcomes: Provide a definition to Google Adwords and pay per click Fix the keywords lists as well as groups Figure out tracking and statistical information Give a description for conversations from clickthroughs Make a decision if they would write your own ads or make a list for help Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Google AdWords Campaign Creating Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Google AdWords Campaign Creating Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:30:00 Understanding AdWords Lingo 00:30:00 Creating an AdWords Strategy 01:00:00 Creating a PPC Campaign 00:30:00 Designing Your Ads 00:30:00 Looking at Success 00:30:00 Mock Exam Mock Exam- Google AdWords Campaign Creating Certificate Course 00:20:00 Final Exam Final Exam- Google AdWords Campaign Creating Certificate Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you a manager in Early Years? Do you need some new skills to help manage your teams and be the best you can be? Then have a look at what this course covers and get in touch to book. Week 1. Exploring the role of a Manager in Early Years. Characteristics of an effective manager. Exploring different Leadership Styles and identifying your own. Looking after your own wellbeing. Week 2. How to manage difficult Conversations Exploring different personality types. Developing resillience. 4 Step process for managing a difficult conversation. Week 3. Creating Connection & Belonging within your team The importance of Connecting with a Diverse team. How to create a culture of connection & belonging. An introduction to Leading with Emotional Intelligence. We deliver this session on a one to one virtual platform or face to face. We can deliver to small groups but please contact us separately for costings. This specific course is for training one person at a time.

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Dive into the world of project management with our comprehensive course! Master the fundamentals, explore advanced tools such as Jira, Microsoft Teams, and Trello, and gain real-world insights. From Agile methodologies to effective communication strategies, this course equips you with the skills to excel as a confident and successful project manager.

🌟 Child Protection Training: Safeguarding the Future Welcome to our comprehensive 'Child Protection Training' course designed to equip individuals with the knowledge and skills needed to create safe environments for children, recognize signs of abuse, and respond effectively to protect the well-being of our youngest generation. Course Overview: 🔍 Module 1: Understanding Child Abuse Gain a profound understanding of various forms of child abuse, the impact on victims, and the underlying causes. Explore real-life cases, statistics, and psychological aspects to enhance your awareness and sensitivity. 🏡 Module 2: Creating Safe Environments for Children Learn how to establish and maintain safe spaces for children in various settings. Understand the importance of preventive measures, risk assessment, and the role of individuals in creating environments that prioritize the safety and well-being of children. 🚨 Module 3: Identifying and Reporting Child Abuse Equip yourself with the skills to identify subtle signs of abuse and neglect. Understand legal obligations and reporting procedures, ensuring that you are prepared to take swift and appropriate action when necessary. Practical scenarios and case studies will enhance your ability to recognize potential abuse. 🗣️ Module 4: Responding to Disclosures of Child Abuse Discover effective communication strategies when a child discloses abuse. Learn how to approach sensitive conversations, provide emotional support, and navigate the challenging process of reporting. Practical role-playing exercises will prepare you to handle disclosures with empathy and professionalism. 🤝 Module 5: Supporting Child Victims of Abuse Delve into the essential aspects of providing support to child victims. Understand the emotional and psychological needs of abused children, and explore strategies for fostering resilience and recovery. This module emphasizes the importance of collaboration with other professionals to create a comprehensive support network.   Key Features: 🌐 Online Accessibility: Access the course from anywhere, anytime, and at your own pace. Our user-friendly platform ensures a seamless learning experience. 👩‍🏫 Expert Instructors: Learn from experienced professionals in the field of child protection who bring real-world insights to the course content. 📚 Resource Library: Access a wealth of supplementary materials, including articles, case studies, and downloadable resources, to deepen your understanding. 🔒 Certification: Receive a recognized certification upon completion, validating your expertise in child protection. Who Should Enroll: Educators and school staff Healthcare professionals Childcare providers Social workers Law enforcement personnel Anyone involved in working with or caring for children Invest in the safety and well-being of children today. Enroll in our 'Child Protection Training' course and contribute to creating a world where every child is protected, supported, and given the opportunity to thrive. Together, let's safeguard the future.   Course Curriculum Module 1_ Understanding Child Abuse Understanding Child Abuse 00:00 Module 2_ Creating Safe Environments for Children Creating Safe Environments for Children 00:00 Module 3_ Identifying and Reporting Child Abuse Identifying and Reporting Child Abuse 00:00 Module 4_ Responding to Disclosures of Child Abuse Responding to Disclosures of Child Abuse 00:00 Module 5_ Supporting Child Victims of Abuse Supporting Child Victims of Abuse 00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that according to the UK Department for Business, Innovation and Skills, 90% of new businesses fail within the first three years? Strong business development, sales, branding, and communication skills are crucial for building a successful business in today's competitive landscape. Do you dream of turning your idea into a thriving enterprise? Are you looking to take your sales career to the next level? If so, this comprehensive course bundle is for you! This Business Development, Sales, Branding & Communication bundle empowers you to develop a strategic approach to business development. You'll master lean strategies for growth, build a strong brand identity, and hone your communication skills to connect with clients and close deals. Learn how to leverage NLP (Neuro-Linguistic Programming) for powerful persuasion and influence, craft compelling business plans, and write clear, concise business documents. Key Features of the Business Development, Sales, Branding & Communication Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Development, Sales, Branding & Communication bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Learn Business Development & Sales from A-Z QLS Course 02: Business Marketing QLS Course 03: Communication Skills 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Development Fundamentals: Lean Strategies for Business Course 02: NLP For Sales, Persuasion & Influence Course 03: Business Strategy Planning Masterclass Course 04: Branding Fundamentals for New Business Course 05: Business Writing In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Development, Sales, Branding & Communication courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Business Development Implement lean business development strategies for sustainable growth. Develop a powerful brand identity that resonates with your target audience. Master effective communication skills to build strong client relationships. Utilize NLP techniques for persuasive sales conversations and negotiation. Craft a comprehensive business plan to guide your strategic direction. Write professional business documents that clearly convey your message. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Business Development Get a free student ID card with Business Development Training program (£10 postal charge will be applicable for international delivery) The Business Development is affordable and simple to understand This Business Development course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Development course materials The Business Development comes with 24/7 tutor support Start your learning journey straightaway withour Business Development bundle! *** Course Curriculum *** QLS Course 01: Learn Business Development & Sales from A-Z Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) QLS Course 02: Business Marketing Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing QLS Course 03: Communication Skills Business Communication Verbal And Non-Verbal Communication Written Communication Electronic Communication Communicating With Graphics Effectively Working For Your Boss =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Business Development course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 460 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Development bundle is ideal for: Students seeking mastery in this Business Development field Professionals seeking to enhance their Business Development skills Anyone who is passionate about this Business Development topic Requirements You will not need any prior background or expertise to enrol in this Business Development bundle. Career path After completing this Business Development bundle, you are to start your career or begin the next phase of your career. Business Development Manager: (£34,000- £70,000) Brand Manager: (£35,000 - £60,000) Sales Manager: (£30,000 - £60,000) Business Strategist: (£40,000 - £90,000) Communication Specialist: (£26,000 - £50,000) Certificates Advanced Diploma in Business Development at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Advanced Diploma in Business Marketing at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Business Development Course, you need to order a Digital Certificate for each of the courses inside this Business Development bundle as proof of your new skills that are accredited by CPD QS for Free.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.