6623 Courses

A multi modular course for individuals who have previously under gone media training and seek to refresh their skills

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want If you want to have a better knowledge of the human condition, our extensive Online Psychology Course is ideal for you. This course describes a wide range of complex concepts and illustrates how they have shaped our understanding of the human mind through the use of powerful principles from many of the major thinkers and theories. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Learn various perspectives of psychology such as biological approach, behaviourist and cognitive approaches, and person-centred approaches Understand social influence such as compliance, obedience, and conformity Learn what is social cognition and applied social psychology Understand the elements of cognitive psychology such as perception, attention, memory, research methods in psychology, and much more Learn how to deal with child development challenges in day-to-day life Understand cognitive development, the development of language and communication, and moral development Learn the psychology of abnormal behaviour, emotional disorders, and the treatments Understand the definition and diagnosis of abnormal behaviour Learn various research methods of psychology - research issues and data analysis Why Psychology Course Level 4 right for you? This comprehensive Online Psychology Course will give you a basic understanding of psychology, the biological approach, behaviourist and cognitive approaches, person-centred approaches, and some debates in psychology. You will learn how to deal with social psychology and cognitive psychology in specific scenarios and their applications. You will gain essential knowledge about child development and how to deal with child issues such as low confidence, inferiority complex, weak communication skills, social perception, and other such challenges. Whether you're new to the field of psychology or a practising or aspiring psychologist, this course will provide you with the necessary skills and knowledge to understand human behaviour. Upon successful completion of this Online Psychology Course, you will gain practical skills and theoretical knowledge to become a professional psychologist and have the ability to take your career to the next level. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Psychology Course Level 4 Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Perspectives in Psychology What is Psychology The Biological Approach Behaviourist and Cognitive Approaches Person-centred Approaches Debates in Psychology Social Psychology Social Influence: Compliance, Obedience and Conformity Social Cognition Applied Social Psychology Cognitive Psychology and Its Applications Perception Attention Remembering (Memory) Research Methods in Psychology Forgetting (Memory) Language Thinking (Cognition) Attitudes Problem-Solving and Artificial Intelligence Child Development Issues in Child Development Cognitive Development The Development of Language and Communication Social Perception (Interpersonal Perception) Moral Development The Psychology of Atypical (Abnormal) Behaviour The definition and Diagnosis of Atypical (Abnormal) Behaviour Treatments of atypical (abnormal) behaviour Emotional disorders Research Methods Research Methods Research Issues Data Analysis Thank You and Good Bye Who should take this course? This Online Psychology Course is primarily aimed at: Psychologist Aspiring Psychologist Students of Psychology This training is, however, not restricted to a particular profession or field of endeavour. It may also be beneficial to a broader group of people who want to learn more about psychology, its applications, and the types of psychology in detail. Entry Requirements There are no academic entry requirements for this Online Psychology Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Online Psychology Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

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Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special NLP For Sales, Persuasion & Influence Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The NLP For Sales, Persuasion & Influence Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This NLP For Sales, Persuasion & Influence Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This NLP For Sales, Persuasion & Influence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this NLP For Sales, Persuasion & Influence? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the NLP For Sales, Persuasion & Influence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This NLP For Sales, Persuasion & Influence course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This NLP For Sales, Persuasion & Influence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This NLP For Sales, Persuasion & Influence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This NLP For Sales, Persuasion & Influence is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Promo 00:01:00 What You Will Learn In This Course 00:01:00 Mindset For Sales: Unlimited Confidence & Certainty Positive Mind Pictures: Hack Your Brain 00:02:00 Assume The Sale: The Sales Mindset 00:02:00 Create Powerful Anchors: Never Second Guess Yourself Again! 00:05:00 Step 1: RAPPORT. Learn NLP Ninja Techniques To Build Lasting Rapport Instantly Why You Need Rapport + What People Do Wrong 00:02:00 Pace & Lead Technique: Instant Rapport & Communication Skills 00:02:00 Non Verbal Mirroring: The Unfair Advantage To Build Rapport 00:03:00 The Similar Words Technique: Hace Their Brain So Your Customers Like You! 00:02:00 The Commond Denominator Technique: Create a Feeling Of Trust Instantly 00:01:00 Using V, A, K Words: A Powerful Technique To Sell Effortlessly 00:05:00 Using Eye Cues: Read Their Subconscious & That At Your Advantage 00:05:00 Build Yes Sets: Make the Sale Easy! 00:01:00 Step 2: THE ART OF ASKING QUESTIONS: Know What You Need To Know To Persuade Them The Art Of Asking Questions + What You Need To Ask 00:02:00 Discover Their Vaues: Want to Sell Effortlessly? You Need This Technique! 00:02:00 Buiyng Patterns: Dark Psychology 00:03:00 Action Verbs + Language Patterns: Speak Directly To The Subconscious 00:03:00 Step 3: ESTABLISH A NEED + VALUE IT: Never Miss This Step! Establish A Need + Value It: Know If They Are Interested! 00:02:00 Presuppositions: Hack Their Perceptions About Your Product 00:03:00 Step 4: LINK THEIR NEED WITH THE OFFER: The Most Important Step... Link Your Offer To Their Need: How To Do It The Right Way 00:01:00 Repeat Cient's Values: Influence Them Instantly To Buy 00:02:00 Use Their Own Buying Strategy So They Buy! 00:02:00 Step 5: CLOSING: How To Close + Deal With Objections Closing Techniques: Want The Best Ways To Close The Sale? 00:05:00 Most Common Objections: How To Deal With Them 00:02:00 Pace & Lead To Destroy Objections 00:03:00 Context Reframing: The Art Of Handling Objections 00:02:00 Future Pacing: Make The Customer Experience The Results In Advance 00:01:00 NLP tools to go further Motivate Them By Negative States 00:02:00 3rd Party Authority 00:01:00 Incremental Persuasion 00:01:00

Play Video Navigating the bustling roads or construction sites requires skill, attention to detail, and a thorough understanding of traffic management. Enter the role of the Traffic Marshal Banksman - a linchpin in ensuring the smooth flow of vehicles, managing risks, and ensuring overall safety. This course delves deep into the crucial difference between traffic marshall and banksman, offering insights to those keen on mastering the techniques. With a comprehensive curriculum, this traffic marshal banksman course equips you with the knowledge to excel in traffic marshall banksman jobs and to earn the sought-after banksman traffic marshall card. From traffic management to the art of vehicle signalling and maintaining health and safety standards, this training provides a holistic perspective, ensuring you're not just a banksman but an expert with ample banksman training. Learning Outcomes Understand the roles and responsibilities of a Traffic Marshal (Banksman). Gain proficiency in temporary traffic control and its management. Develop skills in traffic risk assessment and mitigate potential hazards. Acquire expertise in vehicle signalling, especially in reversing vehicles. Enhance knowledge on health and safety practices in the traffic management field. Upon completing this course, you will acquire essential skills such as effective communication, coping techniques, managing difficult behaviors, responding to accidents and breakdowns, understanding road safety laws and policies, stress management, and fostering teamwork. Why Enrol This Traffic Marshal (Banksman) Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Who is this Traffic Marshal (Banksman) course for? Individuals aspiring to work in the traffic management sector. Professionals looking to attain the banksman traffic marshall card. Those keen on understanding the difference between traffic marshall and banksman roles. Employees involved in construction or similar industries requiring vehicle management. Safety officers wanting to augment their traffic safety knowledge. Prerequisites This Traffic Marshal (Banksman) Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Traffic Marshal (Banksman) Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Traffic Controller: Average salary range: £20,000 - £25,000 per annum Construction Site Banksman: Average salary range: £23,000 - £28,000 per annum Highway Maintenance Operative: Average salary range: £18,000 - £23,000 per annum Traffic Management Supervisor: Average salary range: £26,000 - £32,000 per annum Road Safety Officer: Average salary range: £24,000 - £29,000 per annum Logistics Coordinator: Average salary range: £22,000 - £27,000 per annum Certification After studying the course materials of the Traffic Marshal (Banksman) Certification there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. FAQ's What do I need to work as a traffic marshal? To work as a traffic marshal, you typically need to complete a recognized traffic marshal training course, obtain a certification, and be knowledgeable about health and safety regulations specific to the job. What are the duties and responsibilities of a marshal? A marshal's duties include ensuring safety at construction sites and traffic-intensive areas, controlling traffic flow, ensuring pedestrian safety, setting up temporary traffic control measures like diversions, conducting risk assessments, using appropriate signaling techniques to guide drivers, and adhering to health and safety regulations. What do you need to work in traffic management? Working in Traffic Management does not require you to have any prior qualifications. All you need relevant skills and a Certification to work in this field  How long is a traffic marshal course? The duration of a traffic marshal course can vary depending on the institution and region. Our Traffic Marshal course duration is 4.5 hours. Difference between traffic marshal and banksman? While both traffic marshals and banksmen focus on safety and directing vehicular movement, the primary difference lies in their areas of operation. A traffic marshal primarily deals with controlling traffic in construction sites and high-traffic areas. In contrast, a banksman is specialized in guiding drivers when maneuvering their vehicles in tight spaces, especially during reversing. Course Curriculum Module 01: Introduction to Traffic Marshalling Introduction to Traffic Marshalling 00:14:00 Module 02: Traffic Management Traffic Management 00:21:00 Module 03: Temporary Traffic Control Temporary Traffic Control 00:30:00 Module 04: Traffic Risk Assessment Traffic Risk Assessment 00:26:00 Module 05: Vehicle Signaling Vehicle Signaling 00:17:00 Module 06: Reversing Vehicles Reversing Vehicles 00:22:00 Module 07: Health and Safety Health and Safety 00:26:00 Assignment Assignment - Traffic Marshal (Banksman) 00:00:00 Bonus Modules Communication Skills 00:11:00 Coping Techniques 00:08:00 Dealing with Difficult Behavior 00:08:00 In the Events of Accidents and Breakdowns 00:16:00 Laws and Policies Involving Road Safety 00:27:00 Dealing with Difficult Behavior 00:08:00 Stress Management 00:17:00 Teamwork 00:06:00

Are you ready to take your teaching career to the next level with a government-regulated qualification? The Focus Awards Level 3 Award in Education and Training (RQF) is your pathway to success. Delivered by Focus, the UK's rapidly growing awarding organisation, this qualification is designed to meet the highest standards. Backed by the UK government and governed by Ofqual, Focus ensures the utmost professionalism and recognition of your educational achievements. This course addresses the core challenges faced by educators and empowers you with the skills and knowledge needed to excel in the dynamic field of education and training. This comprehensive course comprises units that cover roles, responsibilities, relationships, inclusive teaching, and assessment in the education and training sector. With engaging content and interactive resources, you'll gain the expertise needed to thrive as an educator. Learning Outcomes Develop effective communication skills with children, young people, and adults. Understand the organisational structure and functions of schools. Gain insights into child and young person development. Learn how to safeguard the well-being of children and young people. Why Choose Focus Awards? Choosing Focus Awards for your educational and training programs provides several significant benefits. As an accrediting body overseen by Ofqual, their certifications are widely recognised both nationally and globally, guaranteeing you are held to the highest educational standards. Focus Awards is a dynamic choice for a relevant and unique learning experience because of its commitment to professionalism, rapid expansion, and numerous qualification offerings. Choosing Focus Awards improves your professional chances, personal development, and educational accomplishments. Benefits you will gain Benefits you will enjoy include: Access to top-notch virtual learning resources. Round-the-clock availability of course modules. An intuitive and user-friendly online platform. Adherence to established standards. A qualification that holds recognized value. Outstanding customer service support. Guided Learning Hours Guided Learning Hours (GLH) encompass all instances of direct interaction, support, or supervision provided to learners by educators, tutors, trainers, or accredited education/training providers. For this qualification, the specified Guided Learning Hours total 48 hours. Total Qualification Time The Total Qualification Time (TQT) encompasses both guided learning hours (GLH) and an estimate of the hours a student is anticipated to commit to independent preparation, study, and other-directed learning activities, including assessments not under direct supervision. Qualification credit values are based on TQT, where one credit corresponds to 10 hours of learning. For this particular qualification, the Total Qualification Time is established at 120 hours. Method of Assessment The method of assessment for this course comprises written assignments and microteaching sessions. Specifically, in Unit 2, learners are required to engage in a one-hour micro teaching activity. Within this session, each learner must deliver a 15-minute teaching session, which will be observed and assessed by a tutor. Following their own presentation, learners have the option to either conduct additional microteaching sessions or observe their peers for the remaining 45 minutes. It's important to note that all assignments must be submitted through an online platform, and simulating the qualification is strictly prohibited. Progression Upon successful completion of the qualification, learners can explore various pathways for advancement: Level 4 Certificate in Education and Training (CET): This program builds on the foundation of Level 3 AET and is crucial for those aspiring to take on more advanced teaching roles. Level 5 Diploma in Education and Training (DET): Equivalent to a foundation degree, this diploma offers a more profound insight into the nuances of teaching and learning. Specialised Teaching Qualifications: Tailor your expertise with options in areas such as literacy, numeracy, ESOL, or teaching learners with disabilities. Assessor and IQA Qualifications: Unlock assessment roles by acquiring Level 3 CAVA or Level 4 IQA qualifications. Continuous Professional Development (CPD): Stay current and improve your skills through workshops, conferences, and training opportunities. Higher Education: Consider pursuing a bachelor's degree or higher education for expanded career prospects in the field. Employment Opportunities: Apply for teaching positions within adult education settings after completing the Level 3 AET. Personalised Career Goals: Your progression path depends on your individual aspirations, subject interests, and preferred educational environments. Qualification Purpose The purpose of the Focus Awards Level 3 Award in Education and Training (RQF) is to enable learners to acquire a comprehensive understanding of the roles, responsibilities, and dynamics involved in the field of education and training. Who is this course for? Aspiring educators seeking formal training and certification. Practising teachers looking to enhance their teaching methodologies. Professionals transitioning into teaching roles. Educational support staff eager to broaden their skills. Requirements No specific qualifications or prior experience are necessary to enrol in the Focus Awards Level 3 Award in Education and Training (RQF) course. This course does not mandate a teaching placement and is accessible to individuals aged 19 years and above, provided they possess a minimum high school qualification. Career path Adult Education Teacher: £30,000 to £40,000 per year Corporate Trainer: £30,000 to £45,000 per year Community College Instructor: £35,000 to £50,000 per year Training Coordinator: £25,000 to £35,000 per year ESL (English as a Second Language) Instructor: £25,000 to £40,000 per year Assessor or Verifier: £25,000 to £35,000 per year Career Counsellor: £30,000 to £45,000 per year Note: Registration, Assessment, Certification fee included within this price.

Elevate your training skills with our comprehensive Train The Trainer course. Master adult learning principles, effective communication, course design, and more. Equip yourself to deliver impactful and engaging training sessions for diverse audiences.

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Medical Secretary: Medical Secretary Training Online A medical secretary: medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary: medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary: Medical Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Secretary: Medical Secretary Training course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Secretary: Medical Secretary Training course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Special Offers of this Medical Secretary Course This Medical Secretary Course includes 5 FREE PDF Certificates. Lifetime access to this Medical Secretary Course Instant access to this Medical Secretary: Medical Secretary Course Get FREE Tutor Support from Monday to Friday in this Medical Secretary: Medical Secretary Course Courses are included in this Medical Secretary: Medical Secretary Training course Course 01: Diploma in Medical Receptionist and Secretary Course 02: Medical Terminology Course 03: Executive Secretary & PA Training Course 04: Office Management and Administration Course 05: Level 2 Customer Service Medical Secretary & Terminology with Executive Secretary & PA Training Industry Experts Designed this Medical Secretary: Medical Secretary Training course into 13 detailed modules. Detailed course curriculum of the Diploma in Medical Receptionist & Secretary: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine Detailed course curriculum of the Medical Terminology: Module 01: Introduction to Medical Terminology Module 02: Body Systems Terminology Module 03: Medical Specialties and Procedures Module 04: Common Medical Conditions and Diseases Module 05: Medical Documentation and Communication Module 06: Pharmacology Module 07: You Have to Know Other Topics Detailed course curriculum of the Executive Secretary & PA Training: Module 1: Personal Assistant Fundamentals Module 2: Business Telephone Approaches Module 3: Information regarding shipping and mail services Module 4: An Overview of Travel Arrangements Module 5: Outline setting up conferences and meetings Module 6: Management of time Module 7: Systems for Record Keeping and Filing Module 8: Business Writing Techniques Module 9: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills Detailed course curriculum of the Office Management and Administration: Module 01: Fundamentals of Office Administration Module 02:Qualities of an Effective Administrator Module 03: Information regarding shipping and mail services Module 04: Ways to create effective plans and schedule Module 05: Outline setting up conferences and meetings Module 06: Business Writing Techniques Module 07: Management of time Module 08: An Overview of Stress Management Module 09: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts Module 12: Business etiquette guidelines Module 13:Basics of Microsoft Office Skills Detailed course curriculum of the Level 2 Customer Service: Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers Who is this course for? Medical Secretary & Terminology with Executive Secretary & PA Training This Medical Secretary: Medical Secretary Training Course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.