10060 Courses

An immersive and creative cross curricular experience with art, drama, science and exploration.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Level 5 | Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with 'personalism.' Learning Objectives Explain the Primary Effect's influence on first impressions, Apply 10 tips for great greetings, Identify how to use name tags and professional greeters when appropriate, Implement effective greeting words choices Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customer satisfaction and loyalty are the most important factors in creating long-term business growth. Discover how to get quality feedback and how to work through criticism. Objectives of many customer satisfaction surveys look to measure three core indexes: satisfaction, loyalty, and value. Learning Objectives Describe how to get quality customer feedback, Respond appropriately to customer criticism, Explain how to "Take the HEAT" in difficult situations, Implement one question to grow your business Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships. Learning Objectives The following are some of the key outcomes in this course: Explore how you can write with purpose Learn why professional communication should have a purpose, how to identify that purpose Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to Target Audience Young Professionals

While having the right resources is important, often it's other people who can help us most. Anyone with whom you communicate knows something that you don't. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing. Learning Objectives Assess your mentoring readiness, Identify the characteristics of effective peer mentors, Implement three steps for formal peer mentoring Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can't. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer! Learning Objectives Explain the power of words used in business, Choose appropriate, more powerful word choices, Edit writing to use less words for more impact Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams