Level 5 | FREE 2 CPD Courses | FREE QLS Hard Copy + CPD PDF Certificates | CPD Accredited | Lifetime Access
Course Overview From the financial crash of 2008 to the coronavirus pandemic, it is crucial for businesses to be prepared in times of economic uncertainty. To stay afloat and survive times of financial challenge, businesses must be able to carry out robust financial planning and analysis. The Basic Forecasting in a Time of Uncertainty course is designed to teach learners the importance of financial forecasting, as well as provide guidance on how to apply Agile principles in forecasting. It will provide you with the skills, tools and techniques you need to make your forecasting more accurate, taking you through the steps for predicting relative forecasting performance. Whether you are looking to become a Financial Analyst or are a small business owner who wants to gain the knowledge to make smart financial decisions, this course breaks down all aspects of financial forecasting into easy to follow modules, so you get the best out of your learning experience. This best selling Basic Forecasting in a Time of Uncertainty has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Basic Forecasting in a Time of Uncertainty is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Basic Forecasting in a Time of Uncertainty is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Basic Forecasting in a Time of Uncertainty is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Basic Forecasting in a Time of Uncertainty, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Basic Forecasting in a Time of Uncertainty will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Basic Forecasting in a Time of Uncertainty to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included
In an increasingly project-driven business landscape, knowing how to plan, manage and deliver projects successfully is an essential skill across every sector. This CPD Accredited Project Management Course is designed to introduce you to the key principles, strategies, and tools used by project managers globally. From foundational concepts to advanced frameworks like PMBOK, the course takes you through the complete project lifecycle, including planning, scheduling, budgeting, resource allocation, and risk management. Whether you're managing a small team or overseeing large-scale international projects, this course provides the strategic and managerial knowledge you need to deliver results. You'll explore time and quality management, HR considerations, procurement strategies, crisis handling, and much more—crafted into an easy-to-follow learning experience. Designed for flexible online study, this programme helps you deepen your knowledge and sharpen your approach, without the fluff. Learn to lead with clarity, think with structure, and manage with precision. Course Curriculum: Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Project Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Project Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Project Management - CPD Accredited training.
Learn how to use culture for enhancing the employee performance with the Lean Leadership and Change Management Diploma course. The course is designed to teach you Lean leadership and change management. A lean leader will change the way your thinking and the way you lead your organisation. Lean leadership is the approach that teaches you how to improve the overall performance of your organisation by bringing change in its culture. You will learn about the lean culture and lean leadership. The course illustrates the history of lean, the essential principles and practices, and the fundamental functions of the lean leader. There are two ways of lean implementation. You can change and redesign the whole process, or you may acquire the habits of problem-solving and continuous improvement. The course covers these two processes and helps you to choose the right methods for you. The purpose of the course is to prepare you for applying the lean leadership approach of lean culture in your organisation. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Why 00:04:00 What 00:04:00 Curriculum 00:05:00 How 00:04:00 What is Culture 00:06:00 Culture Drivers 00:08:00 Resources 00:05:00 Activity 1 00:03:00 The House of Lean House of Lean 00:03:00 Evolution 00:04:00 Shingo 00:09:00 Honda 00:09:00 Activity 2 00:02:00 Lean Culture Principles & Practices JIT 00:07:00 Kanban 00:08:00 Continuous Improvement and Leadership 00:04:00 Waste Intro 00:10:00 Forms of Waste 1 00:06:00 Management Waste 00:07:00 Activity3 00:02:00 Scientific Method 00:07:00 Gemba Walk 00:06:00 Heijunka 00:05:00 Visual Display 00:07:00 Activity 4 00:02:00 Kaizen 00:06:00 The Job of the Lean Leader - To Challenge and To Serve Lean Leadership Intro 00:07:00 The Mind of the Lean Leader 00:04:00 The Mind of the Lean Leader - Transitions 00:07:00 Lean Leadership1. External Challenge 00:05:00 Lean Leadership 2. Internal Challenge 00:06:00 Activity 5 00:02:00 Lead WSA 00:02:00 Be the Model 00:03:00 Coach Others 00:07:00 Motivation 00:04:00 Reinforce Your Strategy 00:04:00 Activity 6 00:01:00 Intrinsic Reinforcement 00:08:00 Getting to Lean - Designing the System for a New Culture Paths to Lean 00:05:00 How You Change 00:03:00 Design Thinking 00:08:00 Design Process 00:08:00 Capability Analysis 00:05:00 Charter 00:05:00 Activity 7 00:02:00 Design Team 00:06:00 Discovery 00:06:00 Discover the Process 00:07:00 Dream 00:07:00 Design technical 00:07:00 Design Structure 00:08:00 Social Design 00:06:00 Activity 8 00:03:00 VON Case Study 00:10:00 WSA Summary 00:04:00 Activity 9 00:02:00 The Habits of Continuous Improvement - The Team Kata Why Teams 00:06:00 Types of Teams 00:06:00 Team Charter 00:05:00 Team Maturity 00:05:00 Team Roles and Responsibilities 00:05:00 Team Agenda 00:05:00 Activity 10 00:02:00 Facilitation 1 00:06:00 Facilitation 2 00:04:00 Team Scoreboard 00:07:00 Activity 11 00:01:00 Map Team's Work 00:03:00 Attitudes 00:05:00 Five Whys 00:03:00 PDSA 1 00:04:00 PDSA 2 00:04:00 PDCA example 00:01:00 Activity 12 00:01:00 A3 00:05:00 Standard Work 00:05:00 Leader Standard Work 00:04:00 Activity 13 00:02:00 Summary 00:03:00 Resources Resources - Lean Leadership and Change Management Diploma 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Get ready for an exceptional online learning experience with the Business Administration, Business Management, Investment & Entrepreneurship bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Business Administration, Management, Investment & Entrepreneurship is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Business Administration, Management, Investment & Entrepreneurship package has something for everyone. As part of the Business Administration, Management, Investment & Entrepreneurship package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Business Administration, Management, Investment & Entrepreneurship bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Business Administration, Business Management, Investment & Entrepreneurship CPD Accredited Courses: Course 01: Administrative Management Course 02: Office Administration Course 03: Business Management Course 04: Strategic Business Management - Online Diploma Course Course 05: Business Performance Management Course 06: Business Law Course 07: Strategic Management - Industry Change And Value Curves Course 08: Applied Business Strategy for Managers Course 09: Leadership and Management Course Course 10: Business Studies Course 11: Diploma in Business Analysis Course 12: Business Plan Course 13: Entrepreneurship Training Course 14: Investment Course 15: Business Accounting Training Course 16: Finance and Budgeting Course Course 17: Finance: Financial Risk Management Course 18: Financial Statement Analysis Masterclass Course 19: Introduction to Corporate Finance Course 20: UK Tax Accounting Course 21: Managerial Accounting Masterclass Course 22: Xero Accounting and Bookkeeping Online Course 23: Corporate Risk And Crisis Management - Online Course Course 24: Resourcing and Managing Talent Course Course 25: Customer Relationship Management Course 26: Career Development Plan Fundamentals Course 27: CV Writing and Job Searching Course 28: Learn to Level Up Your Leadership Course 29: Networking Skills for Personal Success Course 30: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Business Administration, Management, Investment & Entrepreneurship bundle, you will gain the following: CPD QS Accredited Proficiency with this Business Administration, Management, Investment & Entrepreneurship bundle After successfully completing the Business Administration, Management, Investment & Entrepreneurship bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Business Administration, Management, Investment & Entrepreneurship bundle The online test with immediate results You can study and complete the Business Administration, Management, Investment & Entrepreneurship bundle at your own pace. Study for the Business Administration, Management, Investment & Entrepreneurship bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Business Administration, Business Management, Investment & Entrepreneurship bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Business Administration, Management, Investment & Entrepreneurship, a rich anthology of 30 diverse courses. Each course in the Business Administration, Business Management, Investment & Entrepreneurship bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisBusiness Administration, Management, Investment & Entrepreneurship bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Business Administration, Management, Investment & Entrepreneurship bundle offers you the flexibility and convenience to learn at your own pace. Make the Business Administration, Management, Investment & Entrepreneurship package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Administration, Business Management, Investment & Entrepreneurship bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Business Administration, Business Management, Investment & Entrepreneurship bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Business Administration bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free
Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Sage 50 Payroll Bundle Now Become an invaluable asset to your company's future and take charge of its finances almost immediately by learning to use Sage 50. Sage 50 Payroll is today's trusted benchmark in money handling, and we can train you to use it without any prior experience. No matter whether you are starting as an accountant in a large company, or having to pay salaries in a private firm, this learning experience can take your career and business to the next level. With a single payment you will gain access to Sage 50 Payroll Advanced Diploma including 10 Career development courses, original hardcopy certificate, transcript and a student ID card. Courses are included with this Sage 50 Payroll Advanced Diploma: Course 01: Sage 50 Training Course 02: Payroll Management Course Course 03: Level 3 Xero Training Course 04: Financial Management Course 05: Accounting and Bookkeeping Level 2 Course 06: Applied Business Analysis Diploma Course 07: Data Analysis in Excel Level 3 Course Course 08: Office Skills Course 09: Effective Communication Skills Course 10: Performance Management Course 11: New Functions in Microsoft Excel 2021 This Sage 50 Payroll Advanced Diploma offers you all the training you will need to take a Payroll Administrator's role and establish your skills with Sage software. Benefits you'll get choosing Apex Learning for this Sage 50: One payment, but lifetime access to 11 CPD courses Learn at your ease - anytime, from anywhere Study the Sage 50 course from your computer, tablet or mobile device CPD accredited Sage 50 course - improve the chance of gaining professional skills Gain valuable experience of Sage 50 without leaving your home Curriculum **Sage 50 Payroll for Beginners** Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures more............. How will I get my Certificate? After successfully completing the Sage 50 Payroll course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Sage 50 Payroll Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Sage 50 Payroll Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path This Sage 50 Training will help you stand out from the competition and will help you in procuring jobs like: Bookkeeper Accounts Executive Auditor Staff Accountant Tax Accountant Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sage 50 Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.