67394 Courses

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Unlock your potential with our CAD Design and Drafting Diploma Course! Master the fundamentals of 2D and 3D CAD design, learn to create intricate models, and gain hands-on experience with industry-leading software like AutoCAD and SolidWorks. Prepare for a rewarding career in architecture, engineering, or related fields.

Master the art of crafting compelling business plans with our Online Business Plan Writing Course. Gain essential skills in market analysis, financial projections, and risk assessment, and learn how to articulate business goals effectively

Gain essential skills and knowledge to tackle environmental issues with our Environmental Awareness Training course. Ideal for employees, managers, business owners, and concerned citizens. Enrol now!

Whether you're an accountant, business owner, or finance professional, this course equips you with the knowledge and skills to navigate VAT regulations confidently. With expert guidance and practical insights, you'll become a VAT expert in no time. Sign up now and take your VAT knowledge to the next level!

This practical training course is designed to provide learners with an in-depth understanding of business analysis, change management and continuous business improvement. It asks the fundamental questions, 'What is the role of a business analyst? 'What skills must you possess to work in this field?', 'What are the steps in successful business analysis?' and much more. Whether you're new to the industry or want to update your skills, our experienced tutor will guide you every step of the way. From the key to successful business planning and monitoring to tips on how to create a winning business strategy, all the valuable industry knowledge you need to fast track your career is packed into this best-selling course. Learning Objectives: Learn about the core competencies and skills required to become a business analyst Identify the different careers in business analysis and explore your opportunities Understand how a business strategy is developed and what should be included in it Familiarise with the core concept model in business analysis planning and monitoring Explore the future of business analysis and business analysis technologies Demonstrate a solid understanding of business analysis tools and techniques Know how to evaluate solution performance in a business environment Have a solid understanding of change management principles in business analysis Be able to identify business analysis performance improvements Who is This Course for? This diploma course in Business Analysis is suitable for aspiring professionals who are looking to take the first steps in their career, who wish to develop the skills to support crucial business change. Our online courses are specially designed for distance learning, offering flexible virtual classroom modules that you can study at your own convenience. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. Good understanding of English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. Career Path On successful completion, learners will be equipped with the skills and knowledge to become qualified business analysts, with the opportunity to work in a range of sectors and industries, including finance, tech and project management. The typical salary range for a business analyst is £60-90,000, with the potential to work your way up to chief technology officer or become a consultant. Course Curriculum Module 01: What is Business Analysis? What is Business Analysis? 00:10:00 Assessment Module 1 Module 01 Final Quiz Exam - Business Analysis 00:10:00 Module 02: Breaking Down the Different Levels of Business Analysis Breaking Down the Different Levels of Business Analysis 00:10:00 Assessment Module 2 Module 02 Final Quiz Exam - Business Analysis 00:10:00 Module 03: Business Analysis Key Concepts Business Analysis Key Concepts 00:05:00 Assessment Module 3 Module 03 Final Quiz Exam - Business Analysis 00:10:00 Module 04: Business Analysis Planning and Monitoring Business Analysis Planning and Monitoring 00:10:00 Assessment Module 4 Module 04 Final Quiz Exam - Business Analysis 00:10:00 Module 05: Elicitation and Collaboration Elicitation and Collaboration 00:10:00 Assessment Module 5 Module 05 Final Quiz Exam - Business Analysis 00:10:00 Module 06: Requirements Life Cycle Management Requirements Life Cycle Management 00:15:00 Assessment Module 6 Module 06 Final Quiz Exam - Business Analysis 00:10:00 Module 07: Strategy Analysis Strategy Analysis 00:15:00 Assessment Module 7 Module 07 Final Quiz Exam - Business Analysis 00:10:00 Module 08: Requirements Analysis and Design Definition Requirements Analysis and Design Definition 00:15:00 Assessment Module 8 Module 08 Final Quiz Exam - Business Analysis 00:10:00 Module 09: Solution Evaluation Solution Evaluation 00:10:00 Assessment Module 9 Module 09 Final Quiz Exam - Business Analysis 00:10:00 Module 10: Investigation Techniques Investigation Techniques 00:00:00 Assessment Module 10 Module 10 Final Quiz Exam - Business Analysis 00:10:00 Module 11: Develop Your Business Analysis Skills Develop Your Business Analysis Skills 00:15:00 Assessment Module 11 Module 11 Final Quiz Exam - Business Analysis 00:10:00 Module 12: Future Career Path and Scope of A Business Analyst Future Career Path and Scope of A Business Analyst 00:10:00 Assessment Module 12 Module 12 Final Quiz Exam - Business Analysis 00:10:00 Order Your Certificate

Embrace simplicity, mindfulness, and inner peace with our Zen Lifestyle course. Learn breathing techniques, meditation, and daily practices to live a balanced and harmonious life.

Learn Yoga and start practising yoga with the video course entitled Yoga Training Diploma. Yoga helps you to improve your physical, mental, and spiritual condition. The course covers the powerful Pranashama Yoga techniques, sequences along with the concepts and techniques of Chakra balancing, meditation, nutrition, Acro or partner Yoga and Thai massage healing. The course is helpful for both Yoga trainers and individuals who want to learn Yoga. Apart from the Yoga exercise, the course also presents the recipes of Yoga Detox diet, juicing, and making smoothies. You will also know some of the short yoga practices and specific poses such as Donkey kicks, mermaid pose, vibrator technique, yoga abs and more. Finally, the course includes some training manuals and ebooks that can work as your guide for a long time. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Yoga Training Diploma is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Career path The Yoga Training Diploma will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Pranashama Philosophy Pranashama Philosophy 00:48:00 Guided Meditations Meditation for Beginners 00:06:00 Chakra Balancing Meditation 00:09:00 Guided Mediation Love and Yoga Nidra 00:12:00 Empowering Relaxation Guided Meditation 00:20:00 The Prasha Method System of Healing Yoga to Get Grounded 00:19:00 Grounding Yoga 00:55:00 Qi Yoga Flow to Balance Emotions 00:13:00 Fire Practice to Transform & Tone 01:21:00 Journey into the Heart - Upper Back & Shoulders 00:53:00 Yoga Inversions Series 00:34:00 Yoga Inversion Series 2 00:09:00 Yoga Inversion Headstands 00:17:00 Mantra Vinyasa Yoga 00:50:00 Mantra Vinyasa Florida 00:50:00 Eyes Closed Vinyasa 6th Chakra Practice 00:13:00 Mantra Vinyasa Workshop Part 1 00:12:00 Mantra Vinyasa Workshop Part 2 00:12:00 Mantra Vinyasa Part 33 00:04:00 Heart Chakra Practice Part 16 00:13:00 Heart Chakra Practice Part 26 00:13:00 Heart Chakra Practice Part 36 00:13:00 Heart Chakra Practice Part 46 00:13:00 Heart Chakra Practice Part 56 00:01:00 Heart Chakra Practice Part 66 00:12:00 Detox Yoga 00:33:00 Yoga Detox Diet, Juicing & Smoothie Recipe Videos Energy Diet Seminar 00:39:00 Red Smoothie Recipe 00:03:00 Detox Green Juice 00:06:00 Chocolate Chai Spice Smoothie Recipe 00:10:00 Cabbage Wraps Recipe 00:18:00 Partner / Acro Yoga Workshops Thai Yoga Massage - Partner Healing & Love 00:32:00 Acro Yoga Double Wheel Pose 00:01:00 Acro Partner Yoga Triple Plank 00:01:00 Pranashama Yoga Full Classes Transform Your Life with Yoga DVD - full length 01:04:00 Pranashama Yoga Flow - All Levels 00:55:00 30 Minute Core Strengthening and Spinal Balancing Sequence 00:31:00 Adjustments, Anatomy and Alignment Workshops Anatomy & Alignment Staff Pose 00:07:00 Yoga for Back Pain Special Needs Yoga Workshop 00:10:00 Anatomy & Alignment Workshop Fish 00:06:00 Anatomy and Alignment Poses for Very Tight Hips 00:20:00 Adjustments Workshop tight or injured shoulders 00:17:00 Adjustments Workshop Sun Salutation Series 00:25:00 Adjustments Workshop Knee Injury or Pain 00:11:00 Adjustments Workshop Back Pain or Injury 00:10:00 Adjustments Workshop Shoulder Pain or Injury 00:10:00 Adjustments Workshop Legs 00:07:00 Adjustments Workshop Lower Back 00:05:00 45 minute Workshop Yoga for Lower Back and Sciatica Pain Relief 00:45:00 Short Yoga Tutorials and Specifics Poses Running Man Yoga Tutorial 00:04:00 Donkey Kicks Yoga Tutorial 00:04:00 Wild Thing - How to 00:04:00 Yoga Abs 00:04:00 Mermaid Pose Yoga Tutorial 00:08:00 Vibrator Technique - How to 00:05:00 Resources Resources - Yoga Training Diploma 00:00:00 Order Your Certificate

Learn how to do worm farming to increase your crops' productivity and get long-term benefit in cultivation through our well-designed Worm Farming Course course. The course gradually guides you all the procedure of worm farming in order to make you efficient in this field. First and foremost, the course gives you a basic introduction to worm farming. Following that, it instructs you with different tool along with their vivid uses. Furthermore, it instructs you how to use newspaper, cardboard, and layer of compost to act as bedding for your worm. The course also teaches you how often you have to feed worms in a day and many more. Go through the entire course and learn all effective methods to produce natural compost with the help of worms. Who is this course for? Worm Farming Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Worm Farming Course is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Worm Farming Course Introduction 00:15:00 Composting 00:30:00 Worms You Should Need to Produce Worms 00:15:00 Worm Farming Design 00:30:00 Vermicomposting 00:30:00 Small And Large Scale Worm Farms 00:15:00 How The Worm Population Is Controlled 00:15:00 Other Things You Can Do With Compost 00:15:00 Starting A Worm Farm Business 00:15:00 How To Be Successful With Your Worm Farm 00:15:00 Recommended Reading Recommended Reading: Worm Farming Course 00:00:00 Mock Exam Mock Exam- Worm Farming Course 00:20:00 Final Exam Final Exam- Worm Farming Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Enroll in our Basic Computer Literacy Training course to gain essential skills in operating systems, software, hardware, and troubleshooting. Perfect for beginners, students, professionals, and anyone looking to improve their computer literacy.