5003 Courses

Learn the basics of bartending and have a fun-filled week in Manchester City Center! Fast-track your way into the bartending industry with 1 week of hands-on training with our highly-experienced instructors. Next Available Sessions (please write in the note which one you prefer) 📅 18th-21th March 2024 ⏰ Monday to Thursday 12.00-4.00pm, Friday 19.00-23.00📍 Sicilian NQ - Bar and Restaurant, 14 Turner St, Manchester M4 1DZ 📅 13th-17th May 2024⏰ Monday to Thursday 12.00-4.00pm, Friday 19.00-23.00📍 Sicilian NQ - Bar and Restaurant, 14 Turner St, Manchester M4 1DZ 📅 22nd-26th Jul 2024 ⏰ Monday to Thursday 12.00-4.00pm, Friday 19.00-23.00📍 Sicilian NQ - Bar and Restaurant, 14 Turner St, Manchester M4 1DZ Calendar: Monday to Thursday 12pm to 16pm plus one evening of real experience from 17 to 23 on Friday Gain the equivalent of 3 months bar experience Master 20 classic cocktails You be awarded with a Dirextra's certificate to showcase your skills to employers at the end of your course Licensed Premises Staff Training Online Course and Certificate included in the course to be done online after the week of practical experience A fun experience Suitable for beginners Duration: 20 hours over 1 weekDestinations: Manchester City Center Why Is This Course for You? Add some new certified skills to your CV (get 2 certificates) Start working as soon as you finish the course Earn some extra cash while studying or working Get a taste of the fast-paced bartending industry and see if it’s for you Start in an entry level bartending position and work your way up to the top Course Programme You’ll learn: The bartender’s role and responsibilities How to set up the bar Basic pour techniques How to make simple garnishes The art of perfect service how to make 20+ classic cocktails from limoncello bramble and whiskey sours to espresso martini and old fashion using fresh ingredients Learn basic bartending techniques like muddling, churning, shaking and stirring. You’ll learn how to layer shots, blend cocktails, pour and use a jigger. You’ll also become familiar with key bar tools and basic equipment Learn the fundamentals of your favourite spirits and their origins to impress friends, customers and potential employers. We’ll cover vodka, gin, rum, tequila, whiskey and brandy. You will also gain an insight into beer and wine On the practical night you will put in place what you learned in a fast-pace bar serving and preparing cocktails for real customers Course Venue Sicilian NQ, award winning "Best Neighbourhood Bar 2023 - Central Manchester", it's a charming mediterranean style wine bar, relaxed and characterful venue nestled in Manchester’s trendy Northern Quarter, right in the heart of the city center. Northern Quarter is a cool neighbourhood, with lively street art, bohemian bars and independent shops. It's home to lively restaurants and some of the city's biggest music venues, featuring concerts from trendy independent bands and famous artists.

Become a top-notch real estate agent with the Complete Real Estate Agent Training. Learn how to get the Real Estate Agent Diploma, manage your time, invest wisely, and build a strong portfolio. Improve your persuasion skills that are essential for real estate success. This course is taught by industry experts and gives you a valuable accreditation. Join now and get ready for a career change.

The success and failure of an organization, company, or products depend on customers' satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth. The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly. Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite. Who is this course for? Customer Care Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Customer Care Training is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview Learn how to create the perfect portfolio to showcase your Photoshop skill from this Build a Portfolio: 40 Practical Projects in Photoshop course and be able to present your works in a smart and effective way. In this Build a Portfolio: 40 Practical Projects in Photoshop course, you will learn how to create a Portfolio, practical Photoshop technique to apply immediately, Facebook ads, Instagram post, YouTube thumbnails, newsletter, CV, business card creating, how to maintain your workflow, logo design, banner creating, image editing and many other projects that will enrich your portfolio and make you more valuable to employers. In addition, this course will help you to understand Photoshop projects that can add value to your career as a designer.  You will learn Photoshop projects and how to create them from scratch. Learn unique Photoshop techniques and be able to use them in your projects effectively from this Build a Portfolio: 40 Practical Projects in Photoshop course. Learning Outcomes Familiarize with the techniques of creating a portfolio and showcasing your work Learn different project styles and techniques Be able to create CV, business card, logo, catalogue and sales banner Learn how to design YouTube thumbnails, Instagram posts, Facebook ads and other social media promotion ads Create different images, edit images and cover images Be able to create a lasting impression in your mind through your design Who is this course for? This course is ideal for those who want to showcase their work and establish their career as digital artist or graphic designers. You will learn how you can create your portfolio, enrich your CV and showcase your work from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Build a Portfolio: 40 Practical Projects in Photoshop is a useful qualification to possess and would be beneficial for any related profession or industry such as: Graphic Designers Photo Editors Artists Digital Artists Freelancers Introduction Welcome 00:06:00 Getting Fast Help 00:02:00 Graphic Design 00:03:00 Create your first Facebook Ad Design 00:08:00 Using Photoshop for Every Project 00:04:00 Design Assets Explained 00:06:00 Best Sources for Design Assets 00:08:00 Optional - Setting up Photoshop 00:06:00 Mix and Match Design Assets 00:04:00 What does it take to create beautiful graphics? 00:03:00 Facebook Cover Project Introduction 00:01:00 Project Settings & Aspect Ratios 00:08:00 Optional: Creating Text Assets From Scratch 00:05:00 Selecting Image Assets 00:07:00 Arranging the Assets on the Canvas 00:04:00 Designing the Cover 00:07:00 Typography for the Facebook Cover 00:07:00 Fine Tuning the Cover 00:04:00 Conclusion 00:03:00 Facebook Cover Project #2 Introduction 00:01:00 Analyze your assets and options 00:05:00 Setting the project's foundation 00:05:00 Creating a neutral background with a noise texture 00:07:00 Sizing up the products correctly 00:05:00 Creating shadows for the products 00:06:00 Fine Tuning the Cover 00:04:00 Using vector graphics to create version 2 00:04:00 Creative Facebook cover iteration 00:09:00 Youtube Thumbnails The connection between YouTube thumbnails & Views 00:02:00 The power of a mockup 00:07:00 The Absolute best way to design YouTube Thumbnails 00:04:00 Classic YouTube Thumbnail - Part 1 00:05:00 Classic YouTube Thumbnail - Part 2 00:07:00 Abstract YouTube Thumbnail - Part 1 00:06:00 Abstract YouTube Thumbnail - Part 2 00:07:00 Choose your own style 00:05:00 Before and After Thumbnail 00:07:00 Illustration-based Thumbnail - Part 1 00:05:00 Illustration-based Thumbnail - Part 2 00:05:00 Personal Brand Thumbnail 00:07:00 Text Behind & In Front of you 00:05:00 Conclusions 00:01:00 Instagram Introduction 00:01:00 How to Post on Instagram from your Computer 00:02:00 Instagram Content Creation Hack 00:05:00 Clean Product Presentation - Part 1 00:05:00 Clean Product Presentation - Part 2 00:07:00 Instagram Mockups - Easy! 00:03:00 Inspirational Content - Part 1 00:06:00 Inspirational Content - Part 2 00:04:00 Black & White Content 00:09:00 Food Content 00:06:00 Personal Branding - Part 1 00:06:00 Personal Branding - Part 2 00:04:00 Content Striking Colors - Part 1 00:04:00 Content Striking Colors - Part 2 00:05:00 Facebook Ads Introduction 00:01:00 Framing Facebook Ads & Quality Standards 00:06:00 Colorful Product Ad - Part 1 00:07:00 Colorful Product Ad - Part 2 00:05:00 Colorful Product Ad - Part 3 00:07:00 Colorful Product Ad - Part 4 00:06:00 The question of stock photos & freebies in FB ads 00:05:00 Vector Based Ad - Part 1 00:06:00 Vector Based Ad - Part 2 00:07:00 Vector Based Ad - Part 3 00:06:00 Vector Based Ad - Part 4 00:05:00 The Pros and Cons of People-based Facebook ads 00:06:00 People-Based Facebook Ad - Part 1 00:07:00 People-Based Facebook Ad - Part 2 00:06:00 People-Based Facebook Ad - Part 3 00:06:00 Best Facebook Ad Template - The Foundation 00:04:00 Best Facebook Ad Template - The Details 00:07:00 Conclusions 00:01:00 Business Cards Introduction 00:03:00 Colorful Business card for the CEO - The essentials 00:06:00 Colorful Business card for the CEO - The details 00:06:00 Colorful Business card for the CEO - Beautiful Icons 00:07:00 What do 'simple' and 'clean' mean? 00:07:00 Personal Branding Business Card 00:07:00 Business Card Best Design Practices 00:06:00 Corporate Business Card - Foundation 00:07:00 Corporate Business Card - Icon Design 00:08:00 Design Beautiful CVs (Resumes) CV (Curriculum Vitae) Designs in Today's Market 00:04:00 Deciding on a CV style 00:04:00 Setting the foundation of the CV 00:07:00 Choosing a typeface - really important! 00:07:00 Rocking Typography 00:05:00 Gorgeous icons for your CV 00:06:00 Staying consistent in your design 00:05:00 Negative space in a CV design 00:06:00 Creating a timeline for your CV 00:06:00 Final Thoughts for the Clean CV Project 00:01:00 Beautiful CV Design Creative CV Design 00:05:00 Modern Typography for a Creative CV 00:06:00 Use Freepik to make your CV stand out! 00:07:00 How to adjust vectors and add detailed icons 00:07:00 Fine-tuning the CV 00:06:00 The last 10% that makes all the differences! 00:06:00 Newsletters Newsletters in today's market 00:03:00 Newsletter styles 00:06:00 Colorful Newsletter in Mailchimp & Photoshop 00:06:00 Create a catchy newsletter hero-element in Photoshop 00:06:00 Adding extra details 00:04:00 The most important element: the CTA 00:06:00 Create effective layouts in Mailchimp 00:06:00 Inserting new content in Mailchimp 00:05:00 Balancing graphics with content 00:08:00 Design overview 00:03:00 Animated Newsletters Animated Newsletter in Mailchimp & Photoshop 00:05:00 Create the product presentation in Photoshop 00:05:00 Animating the product presentation - Method #1 00:07:00 Animating the product presentation - Method #2 00:05:00 Create the call to action 00:04:00 Creating a gift design for the newsletter in Photoshop 00:06:00 Animating the gift box - the lid 00:05:00 Animating the gift box - the stars & text 00:05:00 Graphic Design Analysis with Chris Barin Introduction 00:04:00 Mazda 3 Launch Ad 00:06:00 Travel Agency Templates - Good or bad? 00:06:00 Original Design versus Templates 00:07:00 Hiring People Through Beautiful Ads 00:06:00 Premium Office Building Ad - Shocking! 00:05:00 Huge Telecom Company Blunder! 00:06:00 50% for 5% 00:09:00 The reason why most designs are cluttered 00:06:00 Clichés and Stereotypes in Graphic Design 00:04:00 Printed Design: Indoor Ad Banner Introduction 00:03:00 Everything's about the Style Guide 00:05:00 Indoor Ad Banner: Laying things out 00:06:00 Indoor Ad Banner: Typography & Layout 00:07:00 Indoor Ad Banner: Styling 00:08:00 Indoor Banner: Final touches & Conclusions 00:05:00 Bonus: Create an indoor ad banner mockup 00:05:00 Section conclusions 00:01:00 Printed Design: Product Catalogue Introduction 00:02:00 Set up the catalogue project in Photoshop 00:06:00 Styling the cover of the catalogue 00:08:00 Fine-tuning the cover 00:06:00 Add something extra to the cover 00:08:00 Interior page style: Typography 00:08:00 Interior page style: Layout 00:06:00 Styling large amounts of text 00:11:00 Interior pages overview 00:07:00 Conclusions 00:02:00 Logo Design The Truth About Logo Design 00:04:00 Should you design logos as a freelancer? 00:08:00 Creating logos in Photoshop 00:06:00 The complexity behind a logo 00:04:00 Gathering information 00:06:00 Worst techniques for logo design 00:05:00 Best techniques for logo design 00:06:00 Final Thoughts Final Thoughts 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview of Recruitment Consultant Training The demand for skilled recruitment consultants is constantly growing as businesses across all industries seek to find the best talent to fuel their success. If you're looking for a rewarding and challenging career with excellent earning potential, becoming a recruitment consultant could be the perfect opportunity. The UK recruitment industry is worth over £141.2 billion and employs over 200,000 people. It is a dynamic and ever-changing sector that offers a variety of different specialisms. This means that there are always new opportunities to learn and grow. With the proper training and experience, you can become a highly sought-after recruitment consultant and build a successful career in this exciting industry.   Get a Quick Look at The Course Content: This Recruitment Consultant Training Course will help you to learn: Understand the key principles of recruitment Apply the latest recruitment techniques Source and attract high-quality candidates Assess and interview candidates Build strong relationships with clients Manage your workload effectively Start and run your own recruitment agency This course covers the topics you must know to stand against the tough competition. The future is truly yours to seize with this Recruitment Consultant Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Recruitment Consultant Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Recruitment Consultant Training course is for anyone who is interested in a career in recruitment. This includes: People who are new to the recruitment industry. Experienced recruiters who want to update their skills and knowledge. People who are looking to change careers from another sector. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Recruitment Consultant Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path There are a variety of different jobs that you can get into with a capability in recruitment. Here are just a few examples: Recruitment Consultant - £25K to £40K/year Senior Recruitment Consultant - £35K to £50K/year Recruitment Manager - £40K to £60K/year Head of Recruitment - £50K to £70K/year Recruitment Director - £60K to £80K/year Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Recruitment Consultant Training - Updated Version Module 1 - Introduction to Recruitment: Importance and Implications 00:17:00 Module 2 - An Overview of the Recruitment Industry 00:26:00 Module 3 - The UK Recruitment Legislation 00:19:00 Module 4 - Sales and Selling in the Recruitment Industry 00:11:00 Module 5 - The Recruitment Process 00:47:00 Module 6 - Key Performance Indicators for the Recruitment Industry 00:25:00 Module 7 - Candidate Attraction for Recruitment 00:35:00 Module 8 - Candidate Management 00:22:00 Module 9 - Candidate Interview Processes 00:24:00 Module 10 - Client Acquisition 00:36:00 Module 11 - Client Strategy in the Recruitment Sector 00:25:00 Module 12: Client Management 00:27:00 Module 13 - Steps to Starting and Running a Successful Recruiting Service 00:23:00 Recruitment Consultant Training - Old Version Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:15:00 Module Two - Introduction to Recruitment 00:30:00 Module Three - The Selection Process 00:30:00 Module Four - Goal Setting 00:30:00 Module Five - The Interview 00:30:00 Module Six - Types of Interview Questions 00:30:00 Module Seven - Avoiding Bias in Your Selection 00:30:00 Module Eight - The Background Check 00:30:00 Module Nine - Making Your Offer 00:30:00 Module Ten - Orientation and Retention 00:30:00 Module Eleven - Measuring the Results 00:30:00 Module Twelve - Wrapping Up 00:15:00 Managing Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment - Interview Process History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:00:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Assignment Assignment - Recruitment Consultant Training 00:00:00

Heating, Ventilation & Air Conditioning (HVAC) Technician Course Online If any individuals in the UK can get into a lucrative career path with competitive salaries, you are cordially welcome to our Heating, Ventilation & Air Conditioning (HVAC) Technician Course. This Heating, Ventilation & Air Conditioning (HVAC) Technician Course provides an overview of HVAC, its systems, and the selection process. Also, the Heating, Ventilation & Air Conditioning (HVAC) Technician Course explains all the fundamentals of heating and psychrometrics. Moreover, our Heating, Ventilation & Air Conditioning (HVAC) Technician Course is perfect for learning the HVAC industry's safety and duct systems. To enhance your potential growth in this dynamic industry, join our Heating, Ventilation & Air Conditioning (HVAC) Technician Course quickly. [ Note: Free PDF certificate as soon as completing Heating, Ventilation & Air Conditioning (HVAC) Technician Course] Heating, Ventilation & Air Conditioning (HVAC) Technician This Heating, Ventilation & Air Conditioning (HVAC) Technician Course consists of 06 modules. Who is this course for? Heating, Ventilation & Air Conditioning (HVAC) Technician Course Take advantage of the Heating, Ventilation & Air Conditioning (HVAC) Technician Course if you want to hone your abilities while preparing for the career you want! Requirements Heating, Ventilation & Air Conditioning (HVAC) Technician Course To enrol in this Take advantage of the Heating (HVAC) Technician Course if you want to hone your abilities while preparing for the career you want! Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Heating (HVAC) Technician Course. Be energetic and self-motivated to complete our Heating (HVAC) Technician Course. Basic computer Skill is required to complete our Heating (HVAC) Technician Course. If you want to enrol in our Heating (HVAC) Technician Course, you must be at least 15 years old. Career path Heating, Ventilation & Air Conditioning (HVAC) Technician Course Our Heating, Ventilation & Air Conditioning (HVAC) Technician Course provides a privilege in the HVAC technician, HVAC engineer, HVAC sales representative, and other relevant sectors with a handsome salary.

Medication Awareness training is mandatory for all staff who are prompting or assisting clients to take their medications. About this event Medication Awareness training is for staff who have had never taken part in Medication training before or staff returning to the profession. By the end of the course, you will be able to: Understand medication types and uses Learn legal and ethical responsibilities Master medication administration procedures Know proper storage and disposal methods Recognize and respond to adverse effects Develop communication and record-keeping skills Apply person-centred approaches Conduct risk assessments. Location for delegates attending in person Online via Teams link Before you book: Please do not send along staff who have just worked a nightshift or who will be visiting clients immediately before or immediately after a training session. People arriving tired, stressed or late cannot gain the most benefit from a training course. We reserve the right to turn away individuals too exhausted to focus on the training or staff who turn up late for a course and disturb the flow of the proceedings. All CH Care Training courses are fully inclusive, but if you have any concerns about a member of staff's ability to participate because of physical, sensory or learning differences then please let us know in confidence in advance, so that we may make the appropriate adjustments. Cancellations CH Care Training operates a sliding scale of cancellation; If you cancel more than two weeks before the start date of a course, you can ask for a full refund, to change the names of the delegates being sent along, or to transfer a delegate to another training date. If you give less than two weeks but more than one week's notice of cancellation, 50 percent of the booking can be refunded. If you cancel less than a week from the training delivery date we wont be able to refund. There are no refunds for staff who do not turn up on the day of the training course. If CH Care Training needs to change the date or cancel a course for any reason we will give you the maximum notice we can. In exceptional circumstances we may cancel a course due to extreme weather or circumstances at the training venue. You will be offered a full refund or the opportunity to transfer your booking to an alternative date. Please ask your staff to read the following guidance before they attend the course: Arriving at the Venue The course will start promptly so please arrive at least 15 minutes before the start time of the training to allow plenty of time to use the toilet, and be seated ready for the start of the course. You can call Training direct on 0798 999 5180 if you are struggling to arrive on time. Please note that the meeting will be locked to late arrivals 10 minutes after the actual course starts. When you arrive please come into Reception and a member of staff will come to book you in prior to directing you to the training room. This room is located on the ground floor and is wheelchair accessible. Covid-Secure Premises Please do not attend the course if you have symptoms of Covid or are feeling unwell. During the course As this is a working environment please ensure you allow the necessary time and focus to get the best from the material being presented. Please bring pen and paper to make notes during the course. Our training sessions are fun and very interactive. We will encourage plenty of comments, points of view and the sharing of lived experiences. Delegates should not share any sensitive information about a client or organisation. Our session agreement asks delegates to maintain confidentiality about individuals and organisations and to respect the views of others on the course. All CH Care Training courses are inclusive, but if you have any concerns about your ability to participate, such as sensory or learning differences then please let the Trainer know in confidence before the start of a course, so that they may make the appropriate adjustments. If the course contains practical elements such as Moving & Handling or First Aid, then please wear appropriate clothing to take part in these activities. You will be asked confidentially if you have any health concerns that could prevent you from taking part in the practical activities. Please let a Trainer know if you have any concerns about taking part in the practical courses. Refreshments are provided for free. Please bring a packed lunch for any full-day courses. After the course We will email you a pdf of the course once the training has finished and we have checked that everyone was able to join. If your Manager booked you onto the course using your work or personal email, or if you book yourself onto a course, you will receive the pdf directly. If your Manager booked you onto the course using your organisation’s email address a copy of the course will be available on request from your Manager. We will also email a link to an online evaluation and we ask that you please fill this in and return it to us so that we can continue to improve our services. All of our evaluations are gathered anonymously. If you have any questions, please contact Training on 0798 999 5180 or email sales@chcaretraining.co.uk.

Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

Register on the Store Assistant today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Store Assistant is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Store Assistant Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Store Assistant, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Store Assistant Introduction to Store Assistant 00:25:00 Module 02: Roles and Responsibilities of a Store Assistant Roles and Responsibilities of a Store Assistant 00:20:00 Module 03: Introduction to Retail Management Introduction to Retail Management 00:25:00 Module 04: Managing a Retail Store Managing a Retail Store 00:20:00 Module 05: Visual Merchandising Visual Merchandising 00:20:00 Module 06: Consumer Behaviour Consumer Behaviour 00:15:00 Module 07: Dealing with Customers Dealing with Customers 00:22:00 Module 08: Dealing with Suppliers Dealing with Suppliers 00:20:00 Module 09: Story Psychology Story Psychology 00:25:00 Module 10: Legislations Related to Retail Visual Merchandising 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Cisco Meeting Server Overview Cisco Meeting Server Deployment Cisco Meeting Server User Licensing Cisco Meeting Server Configuration Cisco Meeting Server Configuration with Cisco Unified Communication Manager (CUCM) Cisco Meeting Server Integration VCS/Expressway Cisco Meeting Server Integration with TMS Cisco Meeting Server Configuration with Lync/Skype for Business Cisco Meeting Server Recording and Streaming Cisco Meeting Manager (CMM) Deployment Cisco Meeting Server WebRTC using Expressway Proxy Cisco Meeting Server Customization Cisco Meeting Server Troubleshooting In this course, students will install and configure a Cisco Meeting Server version 2.x. Students will configure a multimode CMS Cluster and implement all the different components of a clustered solution. Student will also integrate CMS with Unified Communications Manager and VCS/Expressway. Students will also integrate Recording and Skype/Lync. Students will use the TMS and new Cisco Meeting Manager Schedule and monitor CMS. Cisco Meeting Server Overview What is Cisco Meeting Server Cisco Meeting Server Benefits Cisco Meeting Server vs Telepresence Server vs MCU Cisco Meeting Server Functions? Cisco Meeting Server Components Cisco Meeting Server Call Bridge Cisco Meeting Server Web Bridge Cisco Meeting Server Turn Server Cisco Meeting Server XMPP Server Cisco Meeting Server Database Cisco Meeting Server Scalability On-premises and Cloud Conferencing API Integration Cisco Meeting Server Deployment MMP CLI Cisco Meeting Server Prerequisites Cisco Meeting Server 2000 Deployments Installing the server Configuring the Fabric Interconnect modules Configuring the Cisco Meeting Server 2000 through the MMP Checking the installed software Configuring the Web Admin Interface Applying a License File Cisco Meeting Server 1000/VM Deployments Installing CMM via VMware Configuring VMware Network Management Configuring the VMware Instance using vSphere client Retrieving and activating VMware Licenses Accessing the Cisco Meeting Server 1000 Console Installing CMM via Hyper-V Single combined server deployment Single Split Server Deployment Deploying a Core Server Deploying an Edge Server Certificate Guidelines for Single Split Server Deployment Scalable and Resilient Server Deployments Cisco Meeting Server User Licensing Obtaining and Entering a License File Cisco Meeting Server Licenses Cisco User Licenses Personal Multiparty Plus Licensing Shared Multiparty Plus Licensing Cisco Meeting Server Capacity Units XMPP Licensing for Cisco Meeting Apps Cisco Meeting Server Capacity Units Cisco Meeting Server Configuration Transferring the License File to the Cisco Meeting Sever Creating a Cisco Meeting Server Administrator Account Setting up the Network Interface for IPv4 Adding additional Network Interfaces Configuring the Web Admin Interface Creating the certificate for the Web Admin Interface Configuring the Web Admin Interface for HTTS Access Configuring the Web Bridge Configuring the TURN server Configuring the Databases Deploying Web Bridges Deploying multiple Web Bridges Setting up the Web Bridges? certificates Setting up the Web Bridges via the API Web Bridge call flow Cisco Meeting App and WebRTC Client Enabling HTTP redirect and the Web Bridge Deploying the TURN Servers Dial plan configuration ? Overview Dial plan rules for incoming calls and outbound calls Outbound Dial Plan Rules Inbound Dial Plan Rules Forwarding Dial Plan Rules Dial plan configuration?SIP endpoints Cisco Meeting Server (CMS) Configuration with Cisco Unified Communication Manager (CUCM) CUCM and CMS Integration Setting up Escalated ad hoc calls Configuring the Meeting Server Setup Incoming Dial Plan Setup Administrator Account with API Permission Adding the Cisco Meeting Server as a Conference Bridge Creating a Media Resource Group Creating a Media Resource List Adding the Media Resource Group to a Device Pool or Device Setting up Scheduled and Rendezvous Calls Configure Outbound Dial Plan Dial Plan Configuring Cisco Unified Communications Server Configure Route Groups Configure Route Lists Configure Route Pattern Support for Active Control Participant List Indicators Selecting Layout Limitations Overview of ActiveControl and the iX protocol CUCM 8.x and earlier Third-party networks VCS-centric deployments Load Balancing Calls Configuring Call Bridges for Load Balancing Incoming Calls Creating Call Bridge Groups Enabling Load Balancing Fine Tuning Load Balancing Enable Load Balancing of Outbound SIP Calls Setup Outbound Dial Plan Rule for Load Balancing SIP Calls Supply the Call Bridge Group or Specific Call Bridge to Use for Outbound SIP Calls Cisco Meeting Server Integration VCS/Expressway Gateway Configuration Call Testing Inbound call from an endpoint registered to a VCS/Expressway Outbound call to an endpoint registered to a VCS/Expressway Calling non Cisco Meeting App users from H.323 endpoint Troubleshooting Cisco Meeting Server Integration with TMS TMS Integration Cisco Meeting Server Configuration with Lync/Skype for Business Configuring Cisco Meeting Server with SKYPE Dial plan configuration ? integrating Lync/Skype for Business Lync clients dialing into a call on clustered Meeting Servers Integrating SIP endpoints and Lync clients Adding calls between Lync clients and SIP video endpoints Lync Front End server configuration VCS configuration Meeting Server configuration Integrating Cisco Meeting App with SIP and Lync clients Integrating Lync using Lync Edge service Controlling the bandwidth for sharing content on Microsoft Lync and Skype for Business calls Direct Lync federation Calling into scheduled Lync meetings directly and via IVR Office 365 Dual Homed Experience with OBTP Scheduling Cisco Meeting Server Recording and Streaming Recording Meetings Recorder licensing Recording with Vbrick Prerequisites for the Meeting Server Configuring the Meeting Server to work with Vbrick Steps to configuring the Streamer Deploying streaming Streamer licensing Recording meetings Cisco Meeting Manager (CMM) Deployment Deploy Cisco Meeting Manager Cisco Meeting Manager Meetings Navigation List Meetings Edit Meetings Layout Recording Streaming Participants Find meetings Find participants Change layout for all participants in a meeting Start and stop recording Start and stop streaming Add participants Change layout for an individual participant Turn audio or video on or off View participant details Call statistics Cisco Meeting Server WebRTC using Expressway Proxy Configure Cisco Meeting Server for WebRTC Proxy Configure Cisco Expressway C Configure Turn on Cisco Expressway E Cisco Meeting Server Customization WebRTC App Customization Call Customization IVR Message Customization SIP/LYNC Call Message Customization Invitation Customization Cisco Meeting Server Troubleshooting Troubleshooting Cisco Meeting Server Connectivity Troubleshooting Web Bridge connectivity Troubleshooting Call Server issues Troubleshooting Conferencing issues