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Do you want to start a career in Logistics Management? Are you interested in learning the Logistics management skills and knowledge needed for this role but do not know where to start? To expand your professional career, enrol in this Level 4 Logistics Management course right now. This course is designed to provide you with a solid understanding of logistics, ensuring that you are familiar with the components of a logistics system as well as the many types of logistics management. The course will also introduce you to the topic of business logistics and the goals of logistics management. This Course comprises a series of easy-to-digest, in-depth lessons that will offer you a deep, expert level of knowledge. This course will provide you with the skills you need to land your dream job. Enrol now and start learning. Learning Outcomes After completing this course, you will be able to - Describe logistics management as well as what it entails. Build a strong logistics system. Describe supply chain management and supply chain movement. Know about sourcing, purchasing, and procurement. Explain various distribution networks. Keep track of your supplier relationships. Investigate resource management and planning. Recognize the connection between transportation and logistics. Why Choose Level 4 Logistics Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Level 4 Logistics Management** Course 01: Level 4 Logistics Management Course 02: Level 7 Business Management Course Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Diploma in Business Analysis Course 06: Level 1 Business Management Course 07: Anger Management Course 08: Communication Skills Course ***Other Benefits of Level 4 Logistics Management*** Free 8 PDF Certificate Lifetime Access Free Retake Exam Tutor Support ------------------------- [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: An Overview of Logistics Management The Logistics System The Logistics Cycle Key Logistics Terms Logistics Comparisons An Introduction to Key Concepts Module 02: Logistics, the Supply Chain and Competitive Strategy Supply Chain Management is a Wider Concept than Logistics Competitive Advantage The Supply Chain Becomes the Value Chain The Mission of Logistics Management The Supply Chain and Competitive Performance Module 03: Product Design, Cleaner Production and Packaging Background Product Design for Environmental and Sustainable Logistics Selection of Materials Cleaner Production Packaging for the Environment Module 04: Sustainable Purchasing and Procurement The Role of Procurement In the Supply Chain What Is Sustainable Procurement? Drivers and Barriers for Sustainable Procurement Procurement Frameworks Comparing Purchasing Options Module 05: Sustainable Warehousing The Environmental Impact of Warehouses The Roles and Functions of Warehouses Warehouse Location Handling Equipment Assessing the Impact Reduction of Environmental Impact Social Dimension of Sustainability in Warehousing Risks and Vulnerability in Warehousing Module 06: Understanding Customer Service Introduction Why Is Customer Service Important? The Basics of Customer Service Developing a Customer Service Policy Understanding the Levels of Customer Service The Process of Measuring Customer Service Module 07: Basic Inventory Planning and Management Need of Hold Stock Different Kinds of Stockholding/ Inventory Understanding the Cost of Inventory Why does Inventory Costs Increase? Understanding the Inventory Replenishment Systems Understanding the Recorder Point and Safety Stock Module 08: Freight Transport Management Impact of Freight Transport Transport Modes Strategies to Reduce Environmental Impact of Freight Transport Wider Aspects of Sustainability in Freight Transport Module 09: Reverse Logistics and Recycling Product Recovery Options Reverse Logistics Recycling ------------------------- ***GIFT Courses: Course 01: Level 7 Business Management Course Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law ------------------- Course 02: Level 7 Diploma in Facilities Management Course Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law ------------------- Course 03: Level 5 Negotiation Skills Course Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- Course 04: Level 5 Diploma in Business Analysis ------------------- Course 05: Level 1 Business Management ------------------- Course 06: Anger Management ------------------- Course 07: Communication Skills Course Assessment Method After completing each module of the Level 4 Logistics Management, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 4 Logistics Management is perfect for - Job Seekers Student Fresh Graduate Organisational Manager Company Owner Requirements There are no specific requirements for Logistics Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in Level 4 Logistics Management Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Empower your business acumen with our training course! Grasp core management principles, enhance strategic thinking, & lead with confidence. Propel your career forward.

Buckle up and prepare for takeoff on an exhilarating journey into the dynamic world of Airport Management. Imagine yourself at the helm of bustling terminals, orchestrating seamless operations, and ensuring the smooth flow of passengers and cargo. Welcome aboard our Level 3 Certificate course, where every module propels you closer to mastering the art of managing one of the busiest hubs of modern civilization. Step into the cockpit of knowledge as you navigate through the intricacies of Airport Management. From mastering the nuances of customer service to overseeing passenger terminal operations, each module of this Level 3 Certificate in Airport Management is a beacon guiding you towards excellence in airport administration. Explore the inner workings of airport components, decipher the secrets of airline scheduling, and delve into the complexities of cargo and security management with our Level 3 Certificate in Airport Management. With a focus on sustainability, innovation, and growth, this Level 3 Certificate in Airport Management course equips you with the tools and insights needed to soar to new heights in the aviation industry. Prepare to embark on a thrilling adventure where every challenge is an opportunity to shine. Join us on this voyage of discovery with our Level 3 Certificate in Airport Management, and let your passion for aviation propel you towards a rewarding career in Airport Management. Learning Outcomes: Gain a comprehensive understanding of Airport Management principles and practices. Develop proficiency in providing exceptional customer service within airport environments. Master the intricacies of passenger terminal and cargo management. Acquire knowledge of aviation noise control and weather management techniques. Explore strategies for sustainable airport operations and security management. Foster innovation and drive growth in airport management practices. Level 3 Certificate in Airport Management Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Airport Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Airport Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Airport Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Airport Management Who is this course for: Aspiring Airport Managers Aviation Enthusiasts Travel Industry Professionals Logistics and Supply Chain Managers Business Administration Graduates Requirements Level 3 Certificate in Airport Management To enrol in this Level 3 Certificate in Airport Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Airport Management Career Paths: Airport Manager: £30,000 - £60,000 Airline Operations Supervisor: £25,000 - £45,000 Cargo Operations Manager: £35,000 - £55,000 Security Operations Coordinator: £25,000 - £45,000 Terminal Services Director: £40,000 - £70,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam

Overview Introducing our 'Airport Management Level 5' course, a curriculum designed meticulously to unravel the intricacies of modern airport operations. Whether you're intrigued by how passenger terminals function or how sustainable practices can be embedded into an airport's framework, this comprehensive course covers it all. Moreover, with modules like Weather Control and Innovation & Growth, learners are equipped with the nuanced knowledge to pioneer the next wave of advancements in this industry. The aviation sector is a fascinating blend of management skills, technology, and a commitment to superior customer service. Our modules bring to light these aspects, allowing students to grasp the dynamism of airport components, master the art of impeccable customer service, and understand the ever-so-critical realm of security management.  Learning Outcomes Acquire comprehensive knowledge on the various facets of airport operations and management. Understand the significance of customer service and its role in enhancing airport efficiency. Gain insights into sustainable management practices within the aviation sector. Master the complexities of security protocols and airline scheduling. Familiarise with innovation strategies to foster growth in the airport domain. Why buy this Airport Management Level 5 course? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Airport Management Level 5 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Airport Management Level 5 course for? Aspiring airport managers keen on enhancing their knowledge base. Graduates looking to forge a career in the aviation sector. Professionals in the travel and tourism industry seeking an understanding of airport operations. Entrepreneurs aiming to venture into the aviation business. Environmentalists keen on understanding sustainable practices in aviation. Prerequisites This Airport Management Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Airport Operations Manager: Average Salary - £50,000 - £60,000 Per Annum. Airline Schedule Coordinator: Average Salary - £45,000 - £55,000 Per Annum. Airport Customer Service Supervisor: Average Salary - £30,000 - £40,000 Per Annum. Cargo Operations Manager: Average Salary - £52,000 - £62,000 Per Annum. Aviation Security Coordinator: Average Salary - £40,000 - £50,000 Per Annum. Sustainability Manager in Aviation: Average Salary - £55,000 - £65,000 Per Annum.   Course Curriculum Airport Management Level 5 Introduction to Airport Management 00:17:00 Airport Customer Service 00:20:00 Passenger Terminal Management 00:16:00 Airport Components 00:18:00 Airport Peaks and Airline Scheduling 00:19:00 Cargo Management 00:20:00 Aviation Noise Control 00:12:00 Weather Control 00:16:00 Sustainable Airport Management 00:18:00 Security Management 00:18:00 Innovation and Growth 00:17:00 Mock Exam Mock Exam - Airport Management Level 5 00:20:00 Final Exam Final Exam - Airport Management Level 5 00:20:00

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

5 STAR Rated | CPD Certified Diploma | 22-in-1 Premium Bundle | 22 Free PDF+ Transcript Certificate | Lifetime Access

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00