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30963 Courses

Construction Management And Building Surveying Course

3.5(2)

By Elearncollege

Description Construction Management And Building Surveying Diploma Introducing the Construction Management And Building Surveying Diploma, an online course tailored for individuals who aspire to step into the dynamic and ever-evolving field of construction management and building surveying. This exclusive diploma course covers a wide range of topics essential to becoming a professional in the industry. At the core of the course is the Foundations of Construction Management. This module lays the groundwork for understanding the complex nature of managing construction projects. It provides a comprehensive overview of the key concepts and methodologies involved in effective construction management. The next important segment of the course deals with Planning and Control in Construction. Here, students learn the vital techniques and tools required for the careful planning and control of construction projects. Timelines, budgets, and resources are meticulously explored to ensure the delivery of projects in a timely and cost-effective manner. Building Codes and Regulations form another vital part of the Construction Management And Building Surveying Diploma. Knowledge of legal requirements is essential for anyone in the field, and this section offers an in-depth analysis of the regulations and standards that govern the construction industry. Contracts are the backbone of any construction project, and the Construction Contracts and Procurement module explores various types of agreements and procurement strategies. This part of the course ensures that students are well-versed in the legal aspects of construction, from the initial bidding process to the final project delivery. Safety should never be overlooked in construction, and the Construction Safety and Health Management segment focuses on the critical importance of maintaining safety and health standards on construction sites. Students are taught best practices to ensure that all involved in a project are working in the safest possible environment. The Introduction to Building Surveying provides the first glance into the exciting world of building surveying. Techniques and methods of surveying buildings are explored, giving students the essential skills to evaluate and assess different structures. Further into the Building Surveying part of the diploma, Structural Analysis in Building Surveying is covered, emphasising the importance of understanding the structural integrity of buildings. This leads to the Building Conservation and Sustainability module, which focuses on the principles of sustainable building and the importance of preserving existing structures. Technology is transforming all industries, and construction is no exception. The Role of Technology in Construction and Surveying module examines the latest technological advancements in the field, equipping students with knowledge about cutting-edge tools and methods. Lastly, the course looks into The Future of Construction Management and Building. This thought-provoking section enables students to think critically about the future trends and challenges that the construction industry may face. The Construction Management And Building Surveying Diploma is designed to be engaging and interactive. It is offered online, allowing students to learn at their own pace and convenience. With practical examples, real-world scenarios, and expert insights, this diploma offers a comprehensive and hands-on experience. Ideal for aspiring construction managers, building surveyors, and professionals looking to upskill, this Construction Management And Building Surveying Diploma opens doors to a rewarding and fulfilling career. It provides the foundational knowledge and specialised skills that are vital for succeeding in today's competitive construction industry. The course's robust curriculum and online accessibility make it a preferred choice for those eager to build their careers in construction management and building surveying. Join this online course today and embark on a path to professional success. What you will learn 1:Foundations of Construction Management 2:Planning and Control in Construction 3:Building Codes and Regulations 4:Construction Contracts and Procurement 5:Construction Safety and Health Management 6:Introduction to Building Surveying 7:Structural Analysis in Building Surveying 8:Building Conservation and Sustainability 9:The Role of Technology in Construction and Surveying 10:The Future of Construction Management and Building Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Construction Management And Building Surveying Course
Delivered Online On Demand9 days
£99

Anger Management Training - CPD Certified

4.9(27)

By Apex Learning

Limited Time Offer | 12 in 1 Exclusive Bundle | CPD QS Certified | 120 CPD Points | Gifts: Hardcopy + PDF Certificates + SID - Worth £160 | Customer Support | Lifetime Access | Enrol Now

Anger Management Training - CPD Certified
Delivered Online On Demand26 hours
£49

Time Management

4.9(27)

By Apex Learning

Overview TIME, one of the most influential factors in a person's life. If we ask someone, 'What can't you keep track of in your life?' The first obvious answer would be time, and the second would be money. Time is such a puzzle that we don't value it when we have ample time to do something, but we regret it heavily when it is gone.We know we will not get it back if it is wasted once. Still, we are not serious about it. Eventually, it results in stress, anxiety and regret. Ask yourself, do you want to be one of them?If not, and you need guidance, we are here to help you with our Time Management course. This course has seven modules. It is designed in such a way that you can easily understand everything about time management, and you won't repeat the mistake. Enrol today! What Can You Expect From The Course? Setting clear and achievable goals. Efficiently distributing energy throughout tasks and activities. Adapting time management strategies to your style. Developing a toolbox of effective time management techniques. Creating a structured action plan for improved time management. How will I get my certificate? After completing the course successfully, you can get the UK and internationally recognised certificate to share your achievement with potential employers or to include it in your CV. You can obtain the Digital Certificate for £3 or Original Hardcopy Certificate for £9. Shipping cost inside the UK is free, and outside the UK is £10. Who is this course for? There is no experience or previous qualifications required for enrolment on this Time Management. It is available to all students, of all academic backgrounds. Requirements Our Time Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 7 lectures • 01:13:00 total length •Identifying Goals: 00:11:00 •Energy Distribution: 00:10:00 •Time Logs: 00:11:00 •Personal World View: 00:10:00 •Strengths: 00:09:00 •A Building Your Toolbox: 00:11:00 •Establishing Your Action Plan: 00:11:00

Time Management
Delivered Online On Demand1 hour 13 minutes
£12

HR Audit (HR Management, Performance Management & Internal Audit) - CPD Certified

4.7(47)

By Academy for Health and Fitness

24-Hour Flash Sale! Prices Reduced Like Never Before!! In today's fast-paced and ever-changing corporate landscape, the importance of robust Human Resources (HR) practices cannot be overstated. With over 75% of UK businesses acknowledging the critical role of HR in achieving organisational success, the demand for skilled HR professionals is at an all-time high. This bundle is your gateway to mastering the multifaceted domain of HR, offering a comprehensive understanding tailored to increase your expertise in managing today's dynamic workforce. This exclusive bundle covers everything from the foundational Certificate in HR Audit to specialised training in UK Payroll Management and Performance Management, alongside critical courses on Office Administration, HR Management, Employee Hiring, and Termination Training. It's structured to provide you with an in-depth understanding of the nuances of Employment Law in the UK, effective office management, payroll intricacies, and the latest HR management strategies and audit skills. By the end of this course, you'll be well-equipped to handle HR challenges with confidence and drive organisational success through effective people management. Courses Are Included In this HR Audit (HR Management, Performance Management & Internal Audit) : Course 01: Certificate in HR Audit CPD Certified Course 02: Internal Audit Skills Course 03: UK Employment Law Course 04: Office Administration Course 05: HR Management Course Course 06: UK Payroll Management Course 07: Performance Management Level 3 Course 08: Employee Hiring and Termination Training For those passionate about HR Management, the "HR Audit (HR Management, Performance Management & Internal Audit)" bundle opens doors to a fulfilling career path where you can truly make an impact on developing the environment in a company. Enrol now and take the first step towards making a real difference with essential HR Management skills to take your company to the next level! After this Administration Training course, you will be able to learn: Understand the key aspects of UK Employment Law and its application. Master HR audit techniques to evaluate and improve HR practices. Gain insights into effective internal audit strategies for HR. Learn best practices in office administration and payroll management. Develop skills in performance management to enhance team productivity. Acquire knowledge of employee hiring and termination protocols. Why Prefer This Administration Training Course? Earn a CPD-accredited certificate upon course completion Receive a FREE Administration student ID with exclusive discounts Lessons aligned with Administration standards Access innovative, engaging Administration content and activities Complete the program at your own pace with Administration flexibility Enjoy 24/7 tutor support for Administration students Hurry up and join!! This bundle offers a deep dive into HR management, focusing on UK Employment Law, payroll management, and performance evaluation. It equips learners with the skills to conduct HR audits, manage office administration, and implement effective hiring and termination training. Through this course, you'll become proficient in ensuring compliance, enhancing employee performance, and contributing to your organisation's success. Course Curriculum HR Audit (HR Management, Performance Management & Internal Audit) Course 01: Certificate in HR Audit CPD Certified Module 01: Introduction to HR Audit Module 02: HR Audit Procedures Module 03: Employee Recruitment and Selection Procedure Module 04: Employee Training and Development Process Module 05: HR Audit Interviews Module 06: Reporting HR Audit Outcome Module 07: UK Internal Audit Standards Course 02: Internal Audit Skills Module 01: Auditing As A Form Of Assurance Module 02: Internal Audit Procedures Module 03: Technology-Based Internal Audit Module 04: Internal Control And Control Risk Module 05: Audit Interviews Module 06: Reporting Audit Outcome Module 07: UK Internal Audit Standards Module 08: Career As An Auditor Course 03:UK Employment Law Module 01: Basic Of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination In The Workplace Module 09: Health & Safety At Work Module 10: Dismissal, Grievances And Employment Tribunals Module 11: Workplace Monitoring & Data Protection =========>>>>> And 5 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*8 = £104) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: HR professionals Office managers Small business owners Aspiring HR managers Audit practitioners Career changers Requirements You will not need any prior background or expertise to enrol in this Administration Training course. Career path People who enrol in this Administration Training course can pursue their career as: HR Manager - £45,000 to £60,000 Internal Auditor - £35,000 to £50,000 Payroll Manager - £30,000 to £45,000 Performance Management Specialist - £40,000 to £55,000 Employment Law Advisor - £35,000 to £50,000 Office Administration Head - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge. Advanced Diploma in HR (Human Resources) at QLS Level 7 Hard copy certificate - £149

HR Audit (HR Management, Performance Management & Internal Audit) - CPD Certified
Delivered Online On Demand9 hours
£40

Facilities Management

5.0(1)

By Course Gate

Take steps to become an experienced facilities manager and ensure that buildings and their services meet the needs of people that work in them, with the Facilities Management. In this comprehensive course, you will receive practical training in all areas of facilities management, from exploring the facilities life cycle to inventory management. Our experienced instructor will teach you everything you need to know about maintaining the working environment and providing a quality service.  By the end of this training program, you will be equipped with the practical skills and knowledge to manage facilities of all types, including hospitals, retail stores, hotels and office buildings. Learning Objectives Understand the purpose, nature and scope of facilities management Know the proper use of facilities management terms and definitions Learn about sustainability in facilities management, sustainable developments and trends Demonstrate an in-depth understanding of the facilities life cycle, from design to construction and maintenance Familiarise with the role of a facilities operations manager Develop your understanding of the fundamental steps in inventory management and waste management Understand how to evaluate life-cycle costs in facilities management Learn about quality control, inspections, reporting and record-keeping Develop your project management skills and demonstrate an understanding of a project's life cycle Who is this Course for? This Diploma in Facilities Management is ideal for aspiring facilities managers and existing managers who want to update their skills and knowledge. Our online courses are specially designed for distance learning, offering flexible virtual classroom modules that can be studied on a full-time or part-time basis. Increase your chances of working for a top organisation and gain a Certificate of Achievement to take your career to the next level. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the course. Good understanding of English language, numeracy and ICT are required to attend this course. Certificate of Completion from Course Gate At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students. Career path This advanced diploma in Facilities Management provides a stepping stone to work your way up to becoming a successful facilities manager. Career opportunities and roles in the field include: Facilities Manager Facilities Coordinator Facilities Assistant Course Curriculum Module 1: Facility Management Introduction to Facility Management 00:20:00 Terms and Definitions 00:05:00 Assessment Module 1 Module 01 Final Quiz Exam - Facilities Management 00:10:00 Module 2: Facilities Management in the Workplace Workplace Facilities 00:35:00 Assessment Module 2 Module 02 Final Quiz Exam - Facilities Management 00:10:00 Module 3: Sustainable Development and Facilities Management Sustainable Development and Facilities Management 00:30:00 Facilities Life Cycle 00:15:00 Assessment Module 3 Module 03 Final Quiz Exam - Facilities Management 00:10:00 Module 4: Facility Operations Operations of Facilities 00:25:00 Assessment Module 4 Module 04 Final Quiz Exam - Facilities Management 00:10:00 Module 5: Operations and Maintenance Operations and Maintenance 00:30:00 Assessment Module 5 Module 05 Final Quiz Exam - Facilities Management 00:10:00 Module 6: Facilities Maintenance Planning, Budgeting and Method Facilities Maintenance Planning 00:10:00 Maintenance Costs, Finance and Methods 00:10:00 Factors Affecting Maintenance 00:10:00 Assessment Module 6 Module 06 Final Quiz Exam - Facilities Management 00:10:00 Module 7: Performance and Installations Management Performance Management 00:10:00 Installations Management 00:20:00 Assessment Module 7 Module 07 Final Quiz Exam - Facilities Management 00:10:00 Module 8: Project Management Project Management 00:30:00 Assessment Module 8 Module 08 Final Quiz Exam - Facilities Management 00:10:00 Module 9: HR Management Human Resource Management 00:30:00 Assessment Module 9 Module 09 Final Quiz Exam - Facilities Management 00:10:00 Module 10: Real Estate Management, Client Delivery Models & Outsourcing Real Estate 00:30:00 Client Delivery Models 00:05:00 Outsourcing of Services or In-House Staff 00:15:00 Assessment Module 10 Module 10 Final Quiz Exam - Facilities Management 00:10:00 Order Your Certificate

Facilities Management
Delivered Online On Demand7 hours 10 minutes
£11.99

Lubricants Blending and Quality Assurance (Accredited by the United Kingdom Lubricants Association (UKLA))

By EnergyEdge - Training for a Sustainable Energy Future

About this Virtual Instructor Led Training (VILT)  Accredited by the United Kingdom Lubricants Association (UKLA), this 4 half-day Virtual Instructor Led Training (VILT) course will provide an in-depth understanding of the principles, economics and flexibility of lubricant blending plants and how to operate a lubricants blending plant efficiently and economically. The latest developments and trends in lubricant blending and the advantages and disadvantages of lubricant blending equipment, facilities and operations will be discussed. The importance of testing components and products for each blend, lubricant blend quality control and product quality management will also be explained. The VILT course will also clarify the importance of lubricant product filling, packaging and warehouse storage, strategies for optimising existing lubricant blending plant facilities and how to avoid or minimise problems with lubricant blending and product quality. The VILT course is recognised under the UKLA Continuing Professional Development (CPD) scheme for Registered Lubricant Professional. *There will be an examination for this VILT.   Training Objectives This VILT course will enable you to: Learn about Mineral Oil Base Oils; API Groups I, II and III: Properties and Characteristics Acquire the knowledge about Synthetic Base Oils; API Groups IV and V: Properties and Characteristics Learn about Lubricant Additives: Properties and Characteristics Know the Lubricant Formulation and Ease of Blending Explore the Blending Plant Design: Grassroots Plants and Upgrading Existing Plants Learn about Blending Plant Equipment and Facilities and Their Operation Understand the Lubricant Blending Issues: Avoiding Problems Test and Analyse Base Oils and Additives Test and Analyse Blended Lubricants Explore the importance of Product Quality Control Understand the process of Lubricant Packaging and Filling Understand the process of Lubricant Storage Learn about Product Quality Management Target Audience This VILT course will be useful and applicable for: Middle and Senior managers to understand how and why to design and operate an efficient and profitable lubricant blending plant. Blending plant operators and specialists to improve and optimise current blending plant operations. Manufacturers of lubricants will understand how and why high quality components and effective testing during the entire blending process are important to final lubricant product quality and performance. Lubricant formulators will understand the importance of close communication and co-operation with blending plant managers and operators to minimise blending costs and to thereby maximise product profitability. Course Level Intermediate Training Methods The VILT course will be delivered online in 4 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Course Duration: 4 half-day sessions, 4 hours per session (16 hours in total). Trainer Your expert course leader (CChem, MRC) has worked as Sales, Technical Marketing Manager and Company Director with over 50 years of broad experience in the lubricants, fuels, petroleum additives, with four leading companies Chevron, Ethyl Petroleum Additives Ltd, Texaco Limited and Kuwait Petroleum (GB) Ltd. His major recent responsibilities have been concerned with leading the Oil Industry Association United Kingdom Lubricants Association, and acting in an advisory capacity as Technical Director to the Association. He has acquired a wide experience in technical, marketing and sales within the oil industry. The related experience gained with the oil additives industry has provided him with special additional insights. He has also led the Certificate of Lubricant Competence course for the United Kingdom Lubricants Association (UKLA) for 11 years. He is a Chartered Chemist and a Member of the Royal Society of Chemistry. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Lubricants Blending and Quality Assurance (Accredited by the United Kingdom Lubricants Association (UKLA))
Delivered in Internationally or OnlineFlexible Dates
£900 to £1,699

Diploma in Tourism and Hospitality Management - Level 7 (Fast-Track mode) (Pathway to MA))

4.0(2)

By London School Of Business And Research

The objective of the Level 7 Diploma in Tourism and Hospitality Management (Fast-Track mode) qualification (Accredited by Othm, UK) is to provide tourism industry professionals with the specialist knowledge needed to advance their careers. This fast track Level 7 Diploma in Tourism and Hospitality Management is also helpful for graduates who are entering the tourism and hospitality sector for them to gain the skills needed to manage business operations. The qualification provides learners with a contemporary, critical, and international programme that supports their development as managers with a lifelong-learning orientation. Complete your Diploma in Tourism in 6 months with Fast Track mode The qualification also enables the learners to analyse complex management problems and to apply and adapt specialist skills and technical terminology to propose solutions to these problems informed by best practice and contemporary research. Successful completion of Level 7 Diploma in Tourism and Hospitality Management (Fast Track mode) enable learners to progress into or within employment and/or continue their study towards a relevant Master's programme with advanced standing. With Fast track mode you can complete your diploma in tourism really quick. Tourism and Hospitality Management (Fast Track) Key Highlights of fast track Diploma in Tourism and Hospitality Management Level 7 are: Program Duration: 6 Months (Regular Mode Available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Diploma in Tourism and Hospitality Management at Level 7 will teach you to analyse complex management problems and to apply and adapt specialist skills and technical terminology to propose solutions to these problems informed by best practice and contemporary research. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 120) The OTHM Level 7 Diploma in Tourism and Hospitality Management qualification consists of 6 mandatory units for a combined total of 120 credits Strategic Management and Marketing (20 credits) Destination Management (20 credits) International Tourism Policy and Development (20 credits) E-Tourism and Social Media (20 credits) Advanced Research Methods (20 credits) Organisational Behaviour in International Contexts (20 credits) Who is this course for? Working Professionals Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression. A formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the Level 7 Diploma in Tourism and Hospitality Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Tourism and Hospitality Management in Fast Track mode Completion of your qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry.

Diploma in Tourism and Hospitality Management - Level 7 (Fast-Track mode) (Pathway to MA))
Delivered Online On Demand
£1,399

Operations Management

4.9(27)

By Apex Learning

Overview This comprehensive course on Operations Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Operations Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Operations Management. It is available to all students, of all academic backgrounds. Requirements Our Operations Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 19 lectures • 07:38:00 total length •Module 01: Introduction to Operations Management: 00:23:00 •Module 02: Project Management: 00:22:00 •Module 03: Business Development and Succession Planning: 00:27:00 •Module 04: Process Management: 00:26:00 •Module 05: Supply Chain Management: 00:23:00 •Module 06: Planning & Forecasting Operations: 00:23:00 •Module 07: Procurement & Purchasing Management: 00:23:00 •Module 08: Manufacturing & Delivery Operations: 00:19:00 •Module 09: Quality Management: 00:23:00 •Module 10: Managing Risk and Recovery: 00:29:00 •Module 11: Performance Management: 00:21:00 •Module 12: Talent Management: 00:20:00 •Module 13: Communication Skills: 00:26:00 •Module 14: Negotiation Techniques: 00:19:00 •Module 15: Conflict Management: 00:17:00 •Module 16: Stress Management: 00:19:00 •Module 17: Time Management: 00:40:00 •Module 18: Business Environment: 00:19:00 •Module 19: Business Writing Skills: 00:39:00

Operations Management
Delivered Online On Demand7 hours 38 minutes
£12

Call Centre Management Course

3.5(2)

By Elearncollege

Description Call Centre Management diploma In the modern world of business, the critical part of any ambitious company that is fast growing is its call centre. In spite of there being available a variety of modern methods of interaction with customers, like social media, etc; the telephone still remains one of the efficient tools to ensure that you are heard by your clients and vice versa. That is one of the reasons why the role of a professional call centre manager remains very significant. Our Call Centre Management Diploma Course is designed in such a way that the managers in a call centre can acquire the skills and techniques required to manage this specific environment in an effective manner. Students attain certification in the ability to put into application the best and latest practices and also in setting high standards for updated call centre operations. The importance of having a qualified and well-managed team in order to achieve the best working environment and an increased level of efficiency on a daily basis is covered during the duration of the course. Insights into the optimum and most systematic approach for the achievement of excellence in call centre operations are covered by this course. Apart from the benefits listed above, students will study various other competencies required for the management of a modern professional call centre. What you will learn 1: Introduction to Call Centre 2: Call Centre Business Models and Drivers 3: Developing Organisational Structure and Roles 4: Building a Call Centre of Your Own 5: Choosing the Outsourcing Choice 6: Right People, Right Place, Right Time: Resource Management Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Call Centre Management Course
Delivered Online On Demand9 days
£99

Stress Management

5.0(1)

By Skillogy International

Work stress has been described as the ‘wear and tear’ caused by your working life. In recent times, stress at work has seen a rapidly rising trend. This course looks at your ability to avoid work stress and to control and manage it, when it arises. Excessive and continuous work stress is very damaging, resulting in health problems, loss of productivity and pressure on working relationships. The main problems stem from excessive workloads and impractical deadlines, relationships with colleagues and future job insecurity.

Stress Management
Delivered Online On Demand2 hours 30 minutes
£230