45781 Courses

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Hire a qualified female Quran teacher for personalized, modest, and comfortable learning at home. Perfect for kids and sisters seeking expert guidance in Tajweed, memorization, and Islamic studies. Professional <a href="https://quranassistant.com/female-quran-teacher/">Female Quran teacher near me</a> available for one-on-one online classes. Learn Tajweed, memorization, and more with care and confidence. For further details visit our website Quranassistant.com

Join us on this webinar presented by Kate Perkins, founder of OncoLaser, discussing the inclusion of therapeutic laser (MLS® Laser therapy) in the treatment of post-operative cancer patients and lymphoedema.

Have you ever worried about accidentally using someone else's work in your PowerPoint presentations without proper attribution? Or maybe you want to ensure your academic or professional slides are original and free of plagiarism. Maintaining originality is crucial in both academic and professional settings, and that's where free plagiarism checkers for PowerPoint come to the rescue. These tools help you ensure that your presentations are authentic and that all sources are correctly cited. What is a Plagiarism Checker for PowerPoint? A plagiarism checker for PowerPoint is a digital tool designed to scan the content of your slides for any instances of plagiarism. It compares your text, images, and other content against a vast database of sources to identify any potential matches. These tools use algorithms and extensive databases of web pages, academic papers, and other published content to identify similarities between your presentation and existing sources. Advanced tools may also use artificial intelligence to detect paraphrased content that still closely resembles the original source. Why Use Free Plagiarism Checkers for PowerPoint? Not everyone has the budget for premium plagiarism detection software. Free tools offer a cost-effective solution for students, educators, and professionals who need to ensure their work is original. Most free plagiarism checkers are available online and can be used directly from your browser, without needing any downloads or installations. This makes them a convenient option for quick checks, whether you're at home, at work, or on the go. Features to Look for in a Plagiarism Checker for PowerPoint The most important feature of a plagiarism checker is its ability to accurately detect copied content. Look for tools with high detection rates and comprehensive databases. A good plagiarism checker should be easy to use, with a simple interface that allows you to quickly upload your PowerPoint files and get results without hassle. Consider whether the plagiarism checker integrates with other platforms you use, such as Microsoft Office, Google Drive, or cloud storage services. Some plagiarism checkers offer customization options, such as choosing the database they scan against or adjusting the sensitivity of the checker. These features can be useful if you have specific needs, like checking against academic databases or avoiding self-plagiarism. How to Use Online Plagiarism Checkers for PowerPoint Effectively Start with the best possible version of your PowerPoint presentation. Ensure that all quotes, data, and images are correctly cited before running the plagiarism check. After running your presentation through the plagiarism checker, carefully review the report. Check any flagged content and make necessary revisions to ensure your work is original and properly attributed. Once you've addressed any potential issues, make a final pass through your presentation to refine your slides and ensure clarity and originality. Benefits of Using Plagiarism Checkers Using plagiarism checkers helps maintain academic integrity by ensuring your work is original and that all sources are properly cited, which is crucial for students and researchers. In the professional world, originality is key. Plagiarism checkers help ensure that your presentations reflect your own work and ideas, boosting your credibility. Plagiarism checkers save you time by quickly identifying potential issues, allowing you to focus on refining your content instead of manually checking for plagiarism. Potential Drawbacks of Free Plagiarism Checkers Free plagiarism checkers may have limitations in their databases, potentially missing some sources or failing to detect more sophisticated forms of plagiarism, like paraphrasing. Uploading your PowerPoint presentations to online tools may raise privacy concerns, especially if they contain sensitive or proprietary information. Always ensure the tool you use has a robust privacy policy. Relying too heavily on plagiarism checkers can reduce your vigilance in ensuring originality. It's essential to balance using these tools with your own checks and citations. Plagiarism Checker Tools for Different Needs For academic purposes, tools like MyAssignmentHelp's plagiarism checker offer advanced features tailored to academic writing, ensuring your research is properly cited and free of plagiarism. Professionals can benefit from plagiarism checkers that provide comprehensive scanning and detailed reports, helping to maintain a high standard of originality in corporate presentations. For casual or personal presentations, simpler tools may suffice, offering basic checks to ensure your slides are free from unintentional plagiarism. The Future of Plagiarism Checking Technology Advances in AI and machine learning are continually improving the capabilities of plagiarism checkers, making them more accurate and user-friendly. Future developments may include better integration with presentation software, real-time scanning features, and enhanced support for multimedia content in presentations. Conclusion In today's digital age, ensuring originality in your PowerPoint presentations is more important than ever. Free plagiarism checkers provide a valuable service, helping you maintain academic and professional integrity. While they have their limitations, their benefits make them an essential tool for anyone creating presentations. FAQs Free plagiarism checkers are generally reliable for basic checks, but they may not catch all instances of plagiarism or offer as detailed feedback as premium versions. While plagiarism checkers are a helpful aid, they cannot replace the need for manual citation and proper attribution. Always review and cite your sources carefully. Most reputable plagiarism checkers, like MyAssignmentHelp, have privacy policies in place to protect user data. However, it's always wise to avoid uploading sensitive or confidential presentations to online tools. Some plagiarism checkers offer limited support for multimedia content, such as images and videos. However, text-based content remains their primary focus. Yes, tools like MyAssignmentHelp's plagiarism checker offer features tailored to academic presentations, helping you ensure your slides are original and properly cited.

If you are new to qualitative research or if you want some initial help to engage with the materials appropriately, then this webinar programme is for you. Doing Qualitative Research is a free curated resource we developed that takes researchers through the whole research cycle, not just the analysis. There is a heavy emphasis on what it is like to 'do' qualitative research in a robust, ethical and professional manner, with practical exercises and reflexive tasks suggested throughout. We are running two, one-hour webinars together with asynchronous, self-directed engagement with the course materials, to help a peer-group of researchers work through the resources on the parts of the qualitative research process they need help with. We understand that not everyone needs to cover the same materials and concepts, or at the same pace. In the first station, discussion with your peers and the facilitator, will help you choose which parts of the Doing Qualitative Research course to focus on before the second webinar. The concluding webinar uses group work and discussion for you to additionally practice one of the most important aspects of the qualitative research paradigm; reflexivity. You will identify what you have learned and how this affects what you will do next with your learning and research. The webinars are facilitated by our Qualitative Research Specialist Dr Cathy Gibbons. Cathy has almost 20 years' experience of teaching qualitative methods across a wide spectrum of disciplines within and beyond the social sciences. The session is free, and runs as two 2hr sessions, 2 weeks apart.

Lloyds School of Motoring provides lorry training in our privately owned fleet of vehicles across all categories.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Lloyds School of Motoring specialise in both minibus driver training and bus training courses. To maximise employment opportunities, we recommend that consideration is given to opting for the full bus licence when completing bus training courses.