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5201 Courses

How to stay safe at university and college

By Streetwise Defence (Self Defence Training)

Learn the secrets of self defence and take back your power! Become confident, empowered and prepared for a safe and fun university experience

How to stay safe at university and college
Delivered Online On Demand
£49

Facebook for Business (2024) Approved Online Training

By Twig Services Ltd

Facebook for Business (2024) Online Training

Facebook for Business (2024) Approved Online Training
Delivered Online On Demand30 minutes
£59

Instagram for Business Approved Online Training

By Twig Services Ltd

Instagram for Business Approved Training

Instagram for Business Approved Online Training
Delivered Online On Demand40 minutes
£59

Whistleblowing Online Certification Course

4.8(9)

By Skill Up

Explore the Whistleblowing Online Certification Course, designed to empower you with the knowledge and skills to effectively report misconduct and ensure organizational integrity.

Whistleblowing Online Certification Course
Delivered Online On Demand4 hours
£13.99

British Cleaning Certificate - CPD Certified

4.7(47)

By Academy for Health and Fitness

Learn from relevant industry professionals and quickly equip yourself with the specific knowledge and skills needed to excel in your chosen career through the British Cleaning Certificatebundle training. Study the British Cleaning Certificatecourse and get an expertly designed training experience. Improve your knowledge and enhance the skills you need to succeed as a professional in any workplace with this British Cleaning Certificate Bundle. Designed to build your professional skill set and enable you to do the best job possible, the British Cleaning Certificate Bundle course is ideal for those who aim to be the best in their fields. Our British Cleaning Bundle Course contains 9 of our premium popular courses for one discounted price: Course 01: British Cleaning Course 02: Personal Hygiene Course Course 03: Infection Control Course Course 04: Food Safety & Hygiene Level 2 Course 05: Spill Management Training Course 06: Electrical Safety Course 07: Fire Risk Assessment With Health and Safety Training Course 08: Basic First Aid Course 09: Working at Height Students can expect to complete this British Cleaning Certificate Bundle Program in around 42 hours. Get dedicated student support from our expert instructors if you need assistance or have any questions about the British Cleaning Certificate Bundle courses. All the courses under this Bundle are split into a number of expertly created modules to provide you with an in-depth and professional learning experience. Students who complete this program will receive an instant e-certificate as proof of their new skills and knowledge. Stand out from the crowd and train for the job you want with the British Cleaning Certificate Bundle Courses. With this comprehensive British Cleaning Certificate Bundle, you can achieve your dreams and train for your ideal career. The Bundle provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The Bundle covers everything you need in order to progress in your chosen career. Enrolling on the British Cleaning Certificate Bundle will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Bundle Course. Why Train With the Academy for Health & Fitness? All-in-one package of 9 Premium Bundle Courses Opportunity to earn a certificate accredited by CPDQS after completing this Bundle course Interactive Bundle course material The online assessment included testing your knowledge Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Start your learning journey straight away with this British Cleaning Certificate Bundle and take a step toward a brighter future! *** Course Curriculum *** Our British Cleaning Certificate Bundle consists of the following learning Modules: Course 01: British Cleaning*** Module 1: An Introduction to the Cleaning Job Module 2: The Diversity of Cleaning Jobs Module 3: Cleaning Equipment, Products, and Clothing Module 4: House Cleaning Module 5: Food Kitchen and Commercial Kitchen Cleaning Module 6: Bathrooms and Toilets Module 7: Office Cleaning Module 8: Cleaning External Surfaces and Areas Module 9: Dealing with Non-Routine Waste Module 10: Chemical Safety, Keyholding, and Alarm Codes for Cleaners Module 11: Starting a Cleaning Business and Planning for it Module 12: Running the Business with Quality Service Module 13: Customer Satisfaction Module 14: Management of Staff Module 15: Marketing, Advertising, and Sales Module 16: Expansion Management Module 17: Business Insurance, Tax, and Additional Equipment Course 02: Personal Hygiene Course Module 1: Introduction to Personal Hygiene and a Brief History Module 2: Looking Clean, Smelling Clean Module 3: Improving and Maintaining Oral Health Module 4: Care of the Eyes Module 5: Ear Care Secrets Module 6: Foot & Nail Care in Personal Hygiene Module 7: Hair Care: Hygienic Ways Module 8: Hygienic Approach to Skin Care Module 9: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic Course 03: Infection Control Course Module 1: Introduction to Infection Module 2: Body's Defence Mechanism Module 3: Microorganisms and Microbiology Module 4: Bloodborne Pathogens Module 5: Controlling Infection Module 6: Decontamination and Disinfection Module 7: Sterilisation Techniques Module 8: Hygiene to Prevent Infection Course 04: Food Safety & Hygiene Level 2 Module 1: Food Safety Legislation Module 2: Microbiological Hazards Module 3: Physical, Chemical, and Allergenic Hazards Module 4: Food Storage Module 5: Food Preparation Module 6: Personal Hygiene Module 7: Food Premises Design and Cleaning Schedules Module 8: Further Information Module 9: Reopening and Adapting Your Food Business During COVID-19 Course 05: Spill Management Training Module 1: Introduction to Spill Management Module 2: Hazardous Substances Module 3: Pollution Incident Response Planning Module 4: Managing a Spill Module 5: Spill Clean-Up Guideline Module 6: Spills on a Road or Highway Module 7: Diesel Spillages: An Overview Module 8: Site-Specific Pollution Control Options Module 9: Spill Prevention & Control Checklist Module 10: Ways to Encourage Best Practice Course 06: Electrical Safety Module 1: Safety Precautions Module 2: Direct Current Module 3: Alternating Current Module 4: Voltage and Resistance Module 5: Capacitance and Capacitors Module 6: Working Safely with Electrical Equipment Module 7: Electrical Incidents Module 8: Risk Assessment Module 9: Reducing and Controlling Risks Module 10: Combined Inspection and Testing Course 07: Fire Risk Assessment With Health and Safety Training Module 1: Introduction to Fire Safety Module 2: Fire Safety Law Module 3: Measures of Fire Safety Module 4: Evacuation Procedures Course 08: Basic First Aid Module 01: Aim of First Aid and the First Steps Module 02: Resuscitation (CPR) Module 03: Secondary Assessment, The Recovery Position And Shock Module 04: Head and Eye Injuries, Fractures, and Amputation Module 05: Choking, Wounds, Bleeding & Burns Module 06: Secondary Conditions and Reactions I Module 07: Secondary Conditions and Reactions II Module 08: Chronic Conditions Module 09: Medical Emergencies - Poisoning, Smoke inhalation, Hypothermia, Elect Course 09: Working at Height Module 1: Introduction, Regulations, and Duties Module 2: Assessment and Prevention Module 3: Work at Height Equipment Assessment Process Once you have completed all the British Cleaning Certificate Bundle courses, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 95 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This British Cleaning Certificate Bundle is ideal for anyone interested in this topic and who wants to learn more about it. This Bundle will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This British Cleaning Certificate Bundle is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements The British Cleaning Certificate Bundle course does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Career path This British Cleaning Certificate Bundle course will allow you to kickstart or take your career in the related sector to the next stage. Our whole Bundle course will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. School Cleaner Hospital Cleaner Domestic Cleaner Certificates CPDQS Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD. CPDQS Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

British Cleaning Certificate - CPD Certified
Delivered Online On Demand42 hours
£39

Managing tribes in Social Media Marketing

By Study Plex

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum How to create tribes on social media Understanding Community Management 1.1 00:03:00 Why Should We Build Our Own Community 1.2 00:07:00 Create online tribes How to Create your Great Strategy 2.1 00:10:00 Using social media to build your community.2.2 00:07:00 Best Practices for Community Building 2.3 00:07:00 Growing your tribes on social media Creating content keeps your tribes alive.3.1 00:10:00 How to increase active participation in your communities.3.2 00:07:00 How to find brand ambassadors and influencers.3.3 00:07:00 How to promote your community.3.4 00:08:00 Measuring their success and performance How to scale your community.4.1mov 00:08:00 How to measure the growth of your fans.4.2 00:07:00 Demonstrate your influence in communities as a leader.4.3 00:05:00 Tools for managing audiences and communities Very good use of tools for community management.5.1mov 00:04:00 Welcome to the world of marketing where short video is king Modern digital marketing strategies1.1 00:05:00 The role of short-form video in social media marketing1.2 00:08:00 Techniques to create strong short-form video1.3 00:08:00 Digging deeper TikTok1.4 00:08:00 Digging deeper Instagram Reels1.5 00:05:00 Effective marketing strategies for TikTok videos Top Strategies for Creating Effective TikToks2.1 00:08:00 Understanding the TikTok algorithm2.2 00:08:00 Using hashtags effectively2.3 00:08:00 Capitalizing on trends and challenges2.4 00:08:00 Leveraging influencers2.5 00:08:00 Creating ads2.6 00:07:00 Using other TikTok tools and techniques2.7 00:06:00 Effective marketing strategies for instagram reels Connections between Reels and TikTok strategies3.1 00:07:00 Understanding the unique selling points of Instagram Reels.3.2 00:07:00 Implementing your social strategy for TikTok and Reels3.3 00:03:00 Creating a social media roadmap Set your goals.1.1 00:05:00 Define Your Target Audience.1.2 00:05:00 Choosing the most successful social networks Invest in smart channels.2.1 00:05:00 The most successful social networks.2.2 00:05:00 Social Networks for Message and Chat.2.3 00:05:00 Very important niche social networks.2.4 00:05:00 Great social media posting models How we can create great messages.3.1 00:05:00 Manage by setting a great calendar.3.2 00:05:00 Managing ads on social media.3.3 00:05:00 Effective sustainable communication with customers Achieve success with the masses by Building communities.4.1 00:05:00 Importance of customer service in social media.4.2 00:05:00 How can we turn social media into sales? Strengthen sales by directly supporting.5.1 00:07:00 Developing business by partnering with Influencers.5.2 00:04:00 Measuring social media in the most efficient way Connecting social networks with goals.6.1 00:05:00 Constantly making the best improvements to social media More than being active.7.1 00:05:00 Bring Great Apps to Life 7.2 00:05:00 Good understanding of content Content means too much.1.1 00:03:00 Content is more than all blogs and articles 1.2 00:02:00 Content is more than a cost understanding 1.3 00:02:00 Understand content marketing Understand Content Marketing 2.1 00:04:00 Where did This Content Marketing Come From 2.2 00:07:00 What is the Main Purpose of Content Marketing 2.3 00:04:00 Advanced goals of content marketing 2.4 00:04:00 Details for successful content marketing How to grow the niche content audience 3.1 00:04:00 Understanding a Different Brand Perspective 3.2 00:04:00 Presenting content experiments 3.3 00:05:00 Actively understanding content 3.4 00:03:00 Developing a successful content marketing strategy Forget what you know 4.1 00:04:00 Choosing the right audience 4.2 00:04:00 Our competitive analysis priority 4.3 00:04:00 Understand Your Right to Win 4.4 00:03:00 How we can create and source effective content Creating content on the customer journey 5.1 00:05:00 Choosing content marketing formats and channels 5.2 00:04:00 Source from anywhere 5.3 00:04:00 Making content very effective 5.4 00:04:00 Grow content operations Choosing a content calendar 6.1 00:04:00 Understand Content Processes 6.2 00:04:00 Clarifying roles and responsibilities 6.3 00:05:00 Content operations that come to life 6.4 00:03:00 Create advanced intelligence for content Selecting content KPIs 7.1 00:05:00 Monitoring content KPI data 7.2 00:05:00 Optimizing content performance regularly 7.3 00:06:00 Using content technology by constantly renewing it Finding content technology 8.1 00:03:00 Considering advanced content technology 8.2 00:04:00 Developing strategy for content technology 8.3 00:03:00 Seize content marketing opportunities Scaling Content Marketing 9.1 00:03:00 Succeeding as a Small Business 9.2 00:03:00 Succeed as a Large or Corporate Business 9.3 00:03:00 Instagram Profile Setup and Orientation Tour the Instagram user Interface 1.1 00:06:00 Convert to an Instagram Professional Account 1.2 00:04:00 Optimizing your Professional Instagram Profile 1.3 00:04:00 Optimizing Uploads of Photos and Videos 1.4 00:05:00 Modify Instagram Settings 1.5 00:04:00 Using Instagram on a Computer 1.6 00:02:00 Get Started with Marketing on Instagram Explore Models of Business Success 2.1 00:05:00 Built-in Tools for Marketing 2.2 00:04:00 Interact with the Community to Build Trust 2.3 00:05:00 Develop a Marketing Strategy for Instagram Content Ideas and Strategies for Instagram 3.1 00:05:00 Create a Unique Style on Instagram 3.2 00:04:00 Research your Competition on Instagram 3.3 00:04:00 Utilize Hashtags With a Posting Schedule 3.4 00:05:00 Implement Your Instagram Marketing Campaign Marketing with Instagram Stories 4.1 00:04:00 Marketing with Instagram Reels 4.2 00:04:00 Marketing With IGTV 4.3 00:05:00 Marketing With Live Video on Instagram 4.4 00:05:00 Using Instagram Shopping Posts 4.5 00:04:00 Content Marketing with Instagram Guides 4.6 00:04:00 Leveraging Instagram Paid ads 4.7 00:05:00 Optimize Your Marketing Strategy on Instagram Review Instagram Insights to Optimize Marketing Strategy 5.1 00:05:00 Run Polls and ask Questions on Instagram 5.2 00:05:00 Saving Instagram Stories as Story Highlights 5.3 00:04:00 Embedding Instagram Photos into Websites 5.4 00:02:00 Useful Instagram Enhancement Platforms 5.5 00:05:00 Additional Resources 5.6 00:02:00 Live Video Styles Live Educational Videos 1.1 00:05:00 Live Interview Videos 1.2 00:04:00 Live Demo Videos 1.3 00:04:00 Live Video Tours 1.4 00:04:00 Creating Live Video Content When to Create Live Video 2.1 00:04:00 Different live video platforms 2.2 00:05:00 Preparing for Your Live Video 2.3 00:03:00 Introductions and Conclusions in Your Live Video 2.4 00:05:00 Creating Engagement During Live Videos 2.5 00:03:00 Promoting Your Live Video Building your Live Video Audience 3.1 00:05:00 Sharing Your Live Video 3.2 00:05:00 Repurposing your Live Video 3.3 00:04:00 Launching Live Video Tools for Live Video 4.1 00:04:00 Visuals for Live Video 4.2 00:04:00 Start Creating Live Videos 4.3 00:01:00 Story Basics How Stories Connect 1.1 00:06:00 Story Types to Grow 1.2 00:07:00 Good Story Qualities 1.3 00:07:00 Building a Story Finding Your Story 2.1 00:05:00 Your Audience 2.2 00:04:00 Call to Action 2.3 00:06:00 Telling a Story Story Structure 3.1 00:06:00 Grabbing Attention 3.2 00:05:00 Deep Engagement 3.3 00:08:00 Growing Community 3.4 00:04:00 Interactive Stories 3.5 00:05:00 More More Material 4.1 00:03:00 Interview 4.2 00:03:00 Core Values 4.3 00:03:00 Connect Before Convincing 4.4 00:03:00 Crowdfunding 4.5 00:03:00 How to Start Your Story 4.6 00:03:00 Tell Stories in Person 4.7 00:03:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Managing tribes in Social Media Marketing
Delivered Online On Demand
£19

Practical Time Management

By OnlinePMCourses

You can't make more time... But you can make better use of the time you have. Let top expert Mike Clayton show you how.

Practical Time Management
Delivered Online On Demand
£37

Introduction to Photography Mini Bundle

By Compete High

Photography isn’t just a passion anymore—it’s a career. From freelancers to media houses, brands are constantly on the lookout for visual storytellers who bring both artistic flair and business savvy. The Introduction to Photography Mini Bundle is built to help you stand out in a highly visual world. With photography, digital photography, communication skills, email marketing, and sales writing in one place, you're not just shooting images—you're building a career. Whether you're starting a business, launching a brand, or joining a creative team, this bundle puts you on the fast track to hireability. Description Great pictures don’t sell themselves—professionals do. That’s why the Introduction to Photography Mini Bundle is more than just about camera work. It’s about being employable in a digital-first world where clients and employers want photographers who understand communication skills, write compelling sales writing, and craft strategic email marketing campaigns. You’ll build your foundation in photography and digital photography, but that’s just the beginning. Pair it with exceptional communication skills and you’re already above the competition. Add in expertise in email marketing and sales writing, and you go from freelancer to high-demand content creator. Employers in media, advertising, ecommerce, publishing, and content production are looking for talent that combines creative execution with marketing know-how. Whether it’s branding through digital photography, engaging clients with strong communication skills, or converting leads with effective sales writing, this bundle sets you up for real results. FAQ Who is this bundle for? This is ideal for aspiring photographers, content creators, marketers, influencers, and anyone looking to combine photography with business. If you want to work in media or marketing, digital photography, communication skills, and sales writing are in high demand. Why include marketing and writing skills in a photography bundle? Because clients don’t just pay for pretty pictures. They pay for results. Email marketing and sales writing skills make your content sell—not just look good. Add strong communication skills, and you become the full package. Is now the right time to take this bundle? Absolutely. The rise of social media and ecommerce means brands need skilled photographers with a business mindset. If you’ve only focused on photography or digital photography, now’s the time to expand. Don’t wait until everyone else is offering the full skill set.

Introduction to Photography Mini Bundle
Delivered Online On Demand11 hours
£19.99

Cisco Administering Advanced Cisco Contact Center Enterprise (CCEAA)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE Review Review PCCE Architecture and Components Review PCCE Protocols Introducing Bulk Import Tools Use the PCCE Bulk Import Tool Use Bulk Import Templates Configuring Advanced Scripting and CCE Data Exchange Design for Advanced Scripting CCE Data Exchange Cisco Unified Communications Manager Initiated Call Flows Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers Using Gadgets to Customize the Finesse Desktop Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets Implementing Mobile Agent Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components Implementing Post Call Survey Examine Post Call Survey Functionality Configure Post Call Survey Lab practice Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi

Cisco Administering Advanced Cisco Contact Center Enterprise (CCEAA)
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Administering Cisco Contact Center Enterprise (CCEA)

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Cisco Administering Cisco Contact Center Enterprise (CCEA)
Delivered OnlineFlexible Dates
Price on Enquiry