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ITIL® 4 Specialist: Create, Deliver and Support: In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

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Hydronics Unlocked — 1-Day Course Design and install smarter heating systems with confidence. This full-day course is crafted for heating professionals who want to sharpen their design skills, understand system performance and build the knowledge they need for modern, efficient installs — with boilers, heat pumps or both. 💡 Who This Course Is For Whether you're: An experienced engineer looking to stay ahead of the curve, Newly qualified and craving clear, practical answers Installing gas or oil boilers and exploring the move into heat pumps, Already fitting heat pumps but missing key insights, Or designing systems on paper and want to bridge the gap to real-world installs… This course will help you take your next step to levelling up your career. 🧠 What You’ll Learn Build the confidence and skills to deliver systems that are more efficient, reliable and ready for the future. You'll learn: Our 10-Step Hydronics Process: your complete framework for design and installation Pump Setting: understand how to match pump performance to system needs Flow, Velocity, Resistance: calculations made simple and useful Pipe Sizing: learn how to size pipes correctly to minimise pressure loss Controls for Efficiency: understand how modern controls improve performance Low temperature design: build confidence and skills for heat pump work 🎁 What's Included 📍 In-person training led by Paul Leedham 📖 Take-home course book ☕ Tea, coffee, and biscuits provided throughout 🥪 Lunch provided ⭐ Paul Leedham Paul is an award-winning heat pump designer and one of the most respected voices in the low carbon heating space. A qualified electrician and heating engineer, he brings a rare depth of technical understanding, built on years of hands-on installation and high-end design work. He’s also actively involved in industry standards and policy discussions, keeping his training rooted in what’s coming next. 🗺 Where Matrix Energy Systems, Unit 5 Bradmarsh Way, Rotherham, Sheffield S60 1BW Google Maps link

As the field of skin technology and products continues to evolve, skin peels have undergone a remarkable resurgence in popularity. These treatments, also known as "chemical" peels, harness the advancements in specialised products to exfoliate the skin and eliminate dead cells, providing remarkable results while ensuring client comfort. Our course will introduce you to a variety of natural acids, such as glycolic, lactic, and salicylic acid, which are used in modern skin peels. You'll learn the art of mixing peels and working with pre-mixed products, enabling you to customise treatments to address specific skincare concerns and conditions. Our comprehensive training will empower you to confidently combine various skin peels, enhancing the effectiveness of your existing facial treatments. By extending the efficacy of your services, you'll provide your clients with exceptional results and a rejuvenated complexion. Moreover, you'll gain a deep understanding of the science behind skin peels, allowing you to educate your clients on the benefits and guide them towards achieving their skincare goals. Join our Skin Peel Course and unlock the potential of these innovative treatments. With our expert guidance, you'll acquire the expertise and knowledge to become a trusted skincare professional. Course Entry Requirements:  Minimum of 18 years Good command of English Previous skin and facial training are desirable; we suggest that learners new to the industry enrol on our facial and skincare course before enrolling on our ClinicCare skin peel course. Course Pre-Study/Practical & Length: This course is a combination of theory study, virtual lectures and onsite practical  Course Agenda: All courses are intimate with four learners in class 2-1 ratio. Areas covered within this course are: Anatomy and Physiology of the Skin  Infection control  Sharps and hazardous waste Pre-study chemical peel theory Practical training 1 model  Professional live demonstrations Clinical setup Acids covered in this course: Glycolic acid Kojic acid Lactic acid Enzyme peels Mandelic acid  Arbutin Phytic Acid Salicylic acid Equipment / Starter Kits A professional starter kit can be purchased with this course. The kit costs 200 and is an additional cost to the training fees. Key Information A very popular treatment that is growing in popularity. Quick appointments. Minimal downtime which produces quality results. We gear the training around the use of the Clinicare brand which is well-known, reputable and produces effective results. Training in chemical skin peels is the first step for many beauty therapists to become aestheticians. 8 types of chemical peels are covered in this training course, providing you with the knowledge and skills to help clients with a wide range of skin concerns. The course offers hands-on practical training in a small group setting, allowing for personalised instruction and support from the instructor. The course covers a comprehensive curriculum, including the theory behind chemical peels and their various types, as well as practical application techniques. Upon completion, participants will receive a certificate of achievement that demonstrates their newfound knowledge and skills. The use of the Clinicare brand in the training program ensures that participants are learning with products that are highly effective and widely recognised in the beauty industry. The combination of e-learning and practical training provides participants with a well-rounded educational experience, allowing them to build their knowledge and confidence in a convenient and flexible manner. Chemical skin peels are in high demand, making this training program a valuable investment for anyone looking to expand their skills and grow their business. The course is accredited by ABT & CPD, providing participants with the assurance that the training is of high quality and meets industry standards. Course Benefits Benefits for Students Expertise in Skin Rejuvenation: By completing this training course, you will gain in-depth knowledge of chemical skin peels and their application. You will learn various peel types, their effects on the skin, and how to select the appropriate peel for different skin concerns. This expertise will enable you to provide effective treatments and achieve remarkable results for your clients. Versatility in Treating Skin Concerns: Chemical skin peels can address a wide range of skin concerns, including acne, hyperpigmentation, fine lines, and uneven skin texture. By enrolling in this course, you will acquire the skills to tailor treatments to meet individual client needs, helping them achieve healthier, smoother, and more radiant skin. Advanced Techniques and Safety: Our training course focuses on the latest techniques and safety protocols in performing chemical skin peels. You will learn about skin assessment, pre-treatment preparation, peel application methods, post-treatment care, and potential complications. This knowledge will ensure the safety of your clients and enhance your professional credibility. Practical Hands-on Experience: Practical training is an essential component of our course. You will have the opportunity to practice chemical skin peel techniques on models under the guidance of experienced instructors. This hands-on experience will boost your confidence and proficiency in performing the treatments. Benefits for Clients Personalised Treatment Plans: With your comprehensive understanding of chemical skin peels, you will be able to assess clients' skin concerns and develop customised treatment plans. This tailored approach will address their specific needs, leading to more effective and satisfactory results. Improved Skin Texture and Appearance: Chemical skin peels can significantly improve skin texture, reduce hyperpigmentation, diminish acne scars, and minimise the appearance of fine lines and wrinkles. Your expertise in performing these treatments will help clients achieve smoother, clearer, and more youthful-looking skin. Confidence and Trust: Clients will have confidence in your abilities as a trained professional in chemical skin peels. Your knowledge of different peel types and their effects, along with your commitment to safety, will build trust and assurance in your clients, creating a positive treatment experience. Earning Potential Your earning potential can increase after completing the Chemical Skin Peels (ClinicCare) Training Course: Expanded Service Offerings: With expertise in chemical skin peels, you can expand your service menu and offer a popular and in-demand treatment. This diversification can attract new clients and increase your earning potential. Client Retention and Referrals: Satisfied clients who experience positive results from chemical skin peels are more likely to become repeat customers. Additionally, they may refer friends, family, and colleagues to your practice, further growing your client base and increasing your revenue. Professional Advancement: By enhancing your skills and knowledge in chemical skin peels, you position yourself as a knowledgeable and sought-after aesthetics professional. This can lead to opportunities for career advancement, such as working in prestigious clinics, and spas, or establishing your own practice, which can contribute to higher earning potential. Frequently Asked Questions Is this training course suitable for beginners or those with prior experience? Our Chemical Skin Peels (ClinicCare) Training Course is designed for both beginners and experienced professionals in the aesthetics industry. Whether you are just starting your career or looking to enhance your skills, this course will provide you with the necessary knowledge and techniques. What will I learn in this training course? In this course, you will learn about different types of chemical skin peels, their indications, and the process of performing the treatment. You will gain a comprehensive understanding of skin anatomy, product selection, client assessment, treatment planning, application techniques, and post-treatment care. Will I receive hands-on training during the course? Yes, hands-on training is an integral part of our Chemical Skin Peels (ClinicCare) Training Course. You will have the opportunity to practice the techniques on models under the guidance and supervision of our experienced instructors. This practical experience will help you develop confidence and proficiency in performing chemical skin peels. What products or brands will be used in the training course? Our training course focuses on ClinicCare chemical skin peels. ClinicCare is a renowned brand known for its high-quality and effective skincare products. You will learn about their specific range of peels and gain hands-on experience in working with these products. Will I receive a certification upon completion of the course? Yes, upon successfully completing our Chemical Skin Peels (ClinicCare) Training Course, you will receive a certification of completion. This certification validates your training and demonstrates your competence in performing chemical skin peels using ClinicCare products. Are there any post-training support or resources available? Yes, we provide post-training support to our students. Our instructors are available to answer any questions or provide guidance even after you complete the course. Additionally, you will have access to resources and materials that can further enhance your knowledge and skills in chemical skin peels. Can I incorporate chemical skin peels into my existing practice? Absolutely! Chemical skin peels are a popular and effective treatment for various skin concerns. Upon completing the course, you will be equipped with the skills to incorporate chemical skin peels into your existing practice or start offering this service to your clients.

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Certified ScrumMaster®: In-House Training This course covers Scrum and the principles and tools required to be an effective ScrumMaster. You will come away with a good understanding of the Scrum framework and the underlying principles required to make effective decisions regarding the application of Scrum to different situations. At the end of the course, you will receive membership to the Scrum Alliance for two years and, following completion of an online test, will become a Scrum Alliance Certified ScrumMaster®. Our Certified Scrum Trainers pay the initial, two-year membership fee for each student who successfully completes our Certified ScrumMaster® course. This membership fee also covers the cost of the CSM Test. A link to the test will be sent to you following your course. The CSM test has a passing score of 37 out of 50 questions within a 60-minute timeframe. You will have two attempts within 90 days after you receive your welcome e-mail to pass the test at no cost. After two attempts or 90 days, you will be charged $25 for each additional attempt. What you will Learn At the end of this program, you will be able to: Provide a clear understanding of the fundamental principles of Scrum Use the principles, practices, and tools required to be an effective ScrumMaster Make effective decisions regarding the application of the Scrum framework to different situations, including: Practical, project-proven practices The essentials for getting a project off on the right foot How to write user stories and structure your product backlog How to help both new and experienced teams be more successful How to successfully scale Scrum Tips and tricks from the instructor's many years of using Scrum in a wide variety of environments Getting Started Introduction Course structure Course goals and objectives Agile Principles and Scrum Overview Agile Principles Lean Principles Process control models Incremental and Iterative development Shifting the focus on product management Overview of the Scrum process The Team Dedicated cross-functional teams T-shaped people Sprint Planning Team capacity Facilitating the Sprint Planning meeting The Sprint backlog Sprint Burndown chart Scrum Roles and Responsibilities The team and building effective teams ScrumMaster responsibilities Product Owner responsibilities The Scrum project community What happens to traditional roles in Scrum? Scrum Meetings Daily Scrum Reviews Retrospectives Product Backlog and User Stories Product backlog characteristics User stories Getting your first backlog Getting backlog items ready Slicing User stories Estimation for Forward Planning Why comparative estimation works Planning poker Affinity estimation Release Planning and Tracking Progress Velocity Release planning Tracking release progress Scaling Scrum Scrum of Scrums Scaling the product backlog Scaling across a program and business areas Distributed teams

PRINCE2 Agile® Practitioner: In-House Training PRINCE2 Agile® Practitioner is a solution combining the flexibility and responsiveness of Agile with the clearly defined framework of PRINCE2®. PRINCE2 Agile® framework covers a wide range of agile concepts, including SCRUM, Kanban, and Lean Startup. The PRINCE2 Agile® Practitioner certification teaches you to blend structure, governance, and control with agile methods, techniques, and approaches. The strength of PRINCE2® lies in the areas of project direction and project management, whereas Agile has a very strong focus on product delivery. When PRINCE2® and agile are combined, project direction, project management, and project delivery are optimized to create a complete project management solution. PRINCE2 Agile® is an extension module tailored for forward-thinking organizations and individuals already benefiting from PRINCE2®. It provides further guidance on how to apply agile methods to the world's most recognized project management method. The purpose of the Practitioner qualification is to demonstrate that you can apply and tailor PRINCE2 Agile® in a scenario situation. What you will Learn Understand the basic concepts of common agile ways of working Understand the purpose and context for combining PRINCE2® and the agile way of working Able to apply and evaluate the focus areas to a project in an agile context Able to fix and flex the aspects of a project in an agile context Apply the PRINCE2® principles and tailor the themes, processes, and management products to a project in an agile context To learn through the use of theory and practical exercises Prepare for the PRINCE2 Agile® Practitioner exam Benefits Agile methods allow organizations to realize the benefits of products and potentially an earlier return on investment while products are being developed and improved Improved communication through the use of common terminology across PRINCE2® and agile disciplines Develop a clear definition of how agile can govern a project's delivery, while PRINCE2® governs projects as a whole Seamless integration: PRINCE2 Agile® will complementPMBOK® GuideandAPM Body of Knowledge® just as PRINCE2® does currently. It will also be of interest for Program Managers with MSP® who need to understand how projects relate to the delivery mechanism. The most up-to-date and relevant view of Agile project management methodologies, PRINCE2 Agile® references the 'flow-based' working featured in Kanban in addition to other agile concepts not covered in other qualifications Agile Overview & Blending PRINCE2 and Agile Agile overview Blending PRINCE2 and Agile Fix and Flex, Agile and PRINCE2 Processes & Starting a Project Fix and Flex Agile and the PRINCE2 Processes; Starting up a project and Initiating a project Business case theme Change and Organization Themes& Principles Change theme Organization theme Agile and PRINCE2 Principles and the Agilometer Managing Product Delivery and Scrum & Plans and Progress Themes Managing product delivery and Scrum Plans Theme and Progress Theme Quality, Controlling & Managing a Stage and Directing Projects and Contracts Quality Theme Controlling a stage and Frequent Releases Managing a stage boundary Directing a project and contracts Closing a project Tailoring PRINCE2 Productsand Other Practices Tailoring PRINCE2 products and other practices

Managing Benefits™ Foundation: In-House Training The APMG International Managing Benefits and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. Benefits are not simply just one aspect of project and programme management (PPM) - rather, they are the rationale for the investment of taxpayers' and shareholders' funds in change initiatives. Managing Benefits is designed to complement existing best practices in portfolio, programme and project management (such as PRINCE2®, MSP®, P3O® & MoP®), and consolidates existing guidance while expanding on the specific practices and techniques aimed at optimizing benefits realization. The purpose of the Managing Benefits guidance and certification scheme is to provide you with generally applicable guidance encompassing benefits management principles, practices, and techniques, and to prepare you to take and pass the Foundation exam on the last day. Managing Benefits provides: An overview of benefits management - what it is, the case for doing it, and some common misconceptions that can limit its effectiveness in practice Descriptions of the seven principles upon which successful approaches to benefits management are built, and examples of how they have been applied in practice Guidance on how to apply benefits management at a portfolio level, as well as at an individual project or programme level Details of the five practices in the Benefits Management Cycle and examples of how they have been applied in practice Advice on how to get started in implementing effective benefits management practices and sustain progress What You Will Learn You'll learn how to: Define benefits, benefits management and related terms, and the objectives of benefits management Explain the principles upon which successful approaches to benefits management are based Define the practices contained within the Benefits Management Cycle and relevant techniques applicable to each practice Describe key elements of portfolio-based benefits management, as well as the scope of key roles and responsibilities for benefits management and the typical contents of the main benefits management documentation Identify barriers to effective benefits management and strategies to overcome them, including the key success characteristics of benefits management Improve your ability to pass the APMG Managing Benefits Foundation Certification exam Getting Started Introductions Course structure Course goals and objectives Overview of Managing Benefits The Benefits Management Model Key Benefits Management Practices What is Benefits Management? Definitions Value and Value Management Why do we need benefits management? Objectives Benefits Management Principles Align benefits with strategy Start with the end in mind Utilize successful delivery methods Integrate benefits with performance management Manage benefits from a portfolio perspective Apply effective governance Develop a value culture The Benefits Management Cycle Barriers to effective and efficient benefits management and overcoming them Key success characteristics of effective benefits management Key roles, responsibilities, and documentation Benefits Management Practice 1 - Identify and Quantify Benefits Management Practice 2 - Value and Appraise Benefits Management Practice 3 - Plan Benefits Management Practice 4 - Realize Benefits Management Practice 5 - Review Portfolio-based Benefits Management Implementing and Sustaining Progress APMG Managing Benefits Foundation Exam

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Project Contract Management Skills: In-House Training Contracts are a critical part of most large or strategic projects/programs. As such, it is imperative that Project and Program Managers be well versed on basic implications of a contract as well as best practices in contract management. While not as critical a need, anyone involved in projects that involve external relationships should have a healthy appreciation for the power of good contract management. The overall goal of the course is to provide knowledge to manage complex contracts in a global environment. What You Will Learn After this program, you will be able to: Explain overall project procurement process from a buyer and seller perspective Recognize the importance of key contractual terms and how they affect projects Evaluate and contribute to the pre-contract documents and processes Identify and mitigate common pitfalls throughout the procurement process Utilize techniques to administer contracts Getting Started Introductions Course structure Course goals and objectives Foundation Concepts The Importance of Contract Management Terms and Definitions Contract Management Process Legal Systems Codes of Conduct Planning Business Analysis Procurement Management Plan Procurement Statement of Work (SOW) Common Pitfalls Solicit Contract Market Analysis Bid documents Sellers' Proposals Pitfalls Execute Contract Evaluate and Award Contract Negotiate Contract Execute Contract Common Pitfalls Deliver the Contract Preparing to Deliver Project Plan Risk Management Common Pitfalls Administer Contract Enabling Contract Management Contract Performance Monitoring and Control Change Management Financial Management / Payment Dispute Management & Resolution Contract Completion and Closure