984 Courses

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Emotional Intelligence is the key to unlocking the potential within ourselves and those around us. With this bundle of courses, you can take the first step towards developing your emotional intelligence and achieving success in your personal and professional life. The first course is QLS-endorsed and comes with a free hardcopy certificate, which is essential for job seekers and career professionals alike. The remaining ten courses are CPD-QS accredited and are guaranteed to provide you with the skills and knowledge you need to thrive. In this course, you will learn how to manage your emotions, communicate effectively, and build strong relationships. You will also gain valuable insights into human behaviour, mental health, and conflict resolution. With the help of our expert instructors, you will develop the emotional intelligence you need to succeed in any situation. Enrol now and take the first step towards a brighter future. This Emotional Intelligence Bundle Package includes: Course 01: Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Mindfulness & Emotional Intelligence Training Course 02: Mental Health Awareness Course Course 03: Career Coaching Course 04: Counselling Skills Training Course 05: Leadership and People Management Diploma Course 06: Workplace Team Networking Diploma Course 07: Personal Development Masterclass Course 08: Developing Interpersonal Skills Course Course 09: Conflict Management Training Course 10: Self-Help Psychology: Mental Freedom Why Prefer This Emotional Intelligence Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Emotional Intelligence bundle courses, you will be able to learn: Understand the importance of emotional intelligence in personal and professional settings. Develop mindfulness techniques to improve emotional intelligence. Recognize and manage emotions in yourself and others. Communicate effectively in a variety of situations. Build and maintain strong relationships. Identify and manage stress and anxiety. Resolve conflicts and find mutually beneficial solutions. ***Curriculum breakdown of Emotional Intelligence and Human Behaviour*** Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Intelligence Test and Variations in Intelligence Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) How is the Emotional Intelligence Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for anyone looking to improve their emotional intelligence, whether you are a student, a working professional, or simply someone looking to improve your personal relationships. This course is also ideal for: Individuals looking to improve their mental health and wellbeing Managers seeking to develop their leadership and people management skills Counsellors and therapists looking to expand their skill set Job seekers looking to stand out in a competitive job market Career path This bundle will give you an edge in various professions such as: Leadership and Management - £45,000 per annum Counselling and Therapy - £30,000 per annum Human Resources - £30,000 per annum Customer Service - £22,000 per annum Sales and Marketing - £25,000 per annum Teaching and Education - £24,000 per annum Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5 Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Discover the secrets to successful marriage counselling with our comprehensive course on expert techniques for relationship healing. Explore communication patterns, conflict resolution, healthy fighting, intimacy building, pre-marital counselling, apology, forgiveness, and adapting to changes. Enhance your skills, foster resilient relationships, and become a sought-after marriage counsellor. Enroll now for a transformative learning experience.

Elevate your managerial prowess with our comprehensive course on Employee Training Responsibilities: Effective Training Management. Master coaching, change management, and conflict resolution skills, ensuring a respectful workplace. Acquire the tools for impactful communication, performance appraisals, and time management. Foster diversity and inclusive leadership to propel your team towards success. Enrich your skill set and transform your management style today.

Elevate your expertise in housing management with our comprehensive course on 'Housing Officer Best Practices: Navigating Tenant Relations.' Learn the essentials of tenant screening, rent collection, property maintenance, and conflict resolution. Master the art of fostering positive tenant relations, ensuring compliance with legal standards, and creating thriving residential communities. Enroll now to become a proficient housing officer and enhance your skills in managing rental properties effectively.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you tired of constantly dealing with conflicts and difficult situations in your workplace? Do you want to acquire the skills to manage and resolve conflicts effectively? Look no further! Our "Conflict Management and Resolution" bundle is here to equip you with the knowledge and tools you need to thrive in your professional life. The bundle consists of 11 courses, each designed to cater to a specific aspect of conflict management and resolution. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free upon completion. This certificate is a testament to your commitment to your professional growth and will undoubtedly add value to your resume. The remaining ten courses are relevant and CPD-QS accredited, ensuring that you receive the most up-to-date and reliable information on the subject matter. You will learn how to manage and resolve conflicts with ease, deal with difficult people, and master communication skills. You will also gain insight into cross-cultural awareness, discrimination, and workplace stress management. With our "Conflict Management and Resolution" bundle, you will be able to transform your professional life and handle any situation that comes your way with confidence and grace. Invest in your future today and enrol in our bundle to embark on a journey of self-improvement and growth. This Conflict Management and Resolution Bundle Package includes: Course 01:Certificate in Conflict Management at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Anger Management and Conflict Resolution Course 02: Change Management Course 03: Level 2 Certificate in Workplace Management: Civility Course 04: Workplace Stress Management Diploma Course 05: Equality & Diversity - Discrimination Course 06: Cross-Cultural Awareness Training Course 07: Dealing With Difficult People Training Course Course 08: Mental Health First Aid and Advocacy in the Workplace Course 09: Conflict Resolution in Daily Life Course 10: Communication Skills Masterclass Why Prefer This Conflict Management and Resolution Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Conflict Management and Resolution bundle courses, you will be able to learn: Develop conflict management and resolution skills Acquire tools to manage anger and stress in the workplace Enhance communication and cross-cultural awareness Learn about discrimination and equality in the workplace Develop skills to deal with difficult people and situations Learn about mental health first aid and advocacy in the workplace ***Curriculum breakdown of Conflict Management Training*** Introduction to Your Conflict Management Course Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section How is the Conflict Management and Resolution Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals looking to improve conflict resolution skills Individuals interested in learning about communication and workplace stress management Those seeking to enhance their cross-cultural awareness and deal with discrimination in the workplace Career path Human Resources Manager - £35,000 to £70,000 per annum Mediator - £25,000 to £60,000 per annum Conflict Resolution Specialist - £30,000 to £60,000 per annum Equality and Diversity Officer - £25,000 to £50,000 per annum Communication Specialist - £20,000 to £50,000 per annum Please note that these are estimated salary ranges and may vary depending on experience, qualifications, and location. Certificates Certificate in Conflict Management at QLS Level 3 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.

Unlock the keys to successful leadership with our 'Office Politics in the Workplace Course for Managers.' Navigate the intricacies of workplace dynamics, enhance communication strategies, and master conflict resolution. From integrating new hires to managing office personalities, discover the skills needed to lead with influence, integrity, and effectiveness. Elevate your leadership game and foster a positive workplace culture with this comprehensive professional development opportunity. Enroll now and empower yourself to thrive in the complex world of office politics.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Discover the keys to thriving in your social connections with our comprehensive course, 'Social Relationships: Goals and Strategies.' From effective communication and conflict resolution to establishing healthy boundaries, learn the essential skills needed to cultivate and sustain meaningful relationships. Navigate the digital age with confidence, embrace diversity, and set personalized goals for lasting connections. Elevate your interpersonal skills and embark on a journey towards fulfilling social connections. Enroll now to unlock the secrets to successful and satisfying relationships.