Name: Leadership Skills
Price: 850 GBP
Availability: InStock

London

<h2>Conflict Resolution Skills: In-House Training</h2>
 <p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
 <p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize the organizational costs of conflict</li>
 <li>Explain our physical and mental responses to conflict</li>
 <li>Communicate proactively and effectively with different types of people during conflict</li>
 <li>Replace unproductive conflict responses with productive ones</li>
 <li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
 <li>Relate team stages of development to shifts in conflict</li>
 <li>Develop a proactive conflict approach for your organization</li>
 <li>Create a conflict resolution plan for a real-world scenario</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions and social agreements</li> <li>Course goal and objectives</li> <li>Opening activities</li> </ul> <h3>Conflict Facilitation Readiness</h3> <ul> <li>Conflict responses and perceptions</li> <li>Conflict basics</li> <li>Conflict and organizations</li> <li>Dynamics of conflict</li> </ul> <h3>Conflict Styles and Communication</h3> <ul> <li>A look at the color energies model</li> <li>Conflict through the color energies and DiSC® lens</li> <li>Communication with opposite color energies</li> </ul> <h3>Individual Response to Conflict</h3> <ul> <li>The anatomy of conflict</li> <li>Recognizing unproductive conflict responses</li> <li>4 steps to productive conflict</li> <li>Choosing productive conflict responses</li> </ul> <h3>Team Performance and Conflict</h3> <ul> <li>High-performing team relationships</li> <li>Conflict and project team performance</li> <li>Conflict Resolution Diagram (CRD) and process</li> </ul> <h3>Conflict Facilitation - Preparation</h3> <ul> <li>Recognizing context and stakeholder needs</li> <li>Using team conflict resolution approaches</li> <li>Preparing for Crucial Conversations®</li> </ul> <h3>Conflict Facilitation - Clarity</h3> <ul> <li>Exposing assumptions and biases</li> <li>Defining the conflict and using the CRD</li> </ul> <h3>Conflict Facilitation - Action</h3> <ul> <li>Proactive conflict management</li> <li>Conflict facilitation practice</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review</li> <li>Personal action plans</li> </ul>


                </section>

IIL Europe Ltd

Conflict Resolution Skills: In-House Training

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Dealing effectively with conflicts and becoming an expert in conflict resolution is key in order to be able to work as a team while having the best environment for productivity.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">With more than 13 years of experience in Hospitality and all the required accreditations to train people successfully, I am using my expertise and vision in order to make make the best long-term impact on your ability to resolve conflict as an individual and as a team.</span><br fr-original-style="" style="box-sizing: border-box;"></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to <span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);"><span style="color: rgb(40, 38, 38); box-sizing: border-box;" fr-original-style="color: rgb(40, 38, 38);">work / get your team to work in a happy and productive environment.</span></span></span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Topics covered:</u></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Key behaviours to deal with conflicts effectively</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="background-color: transparent; box-sizing: border-box;" fr-original-style="background-color: transparent;">Understanding other people&rsquo;s perception</span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Solve the common sources of conflicts in your workplace</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The importance of managing your emotions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Stay away and stand against negativity</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Actively ease tensions within your team</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Culture of performance against blaming culture</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Length:</u>&nbsp;3 hours</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Feel free to reach out if you want to know more or enquire my course!</p>

Beyond Satisfaction - Customer service Training

Conflict Resolution

Hospitality & Catering

Personal Development

Conflict Management

Hospitality Management

Hospitality & Tourism

Conflict

Hospitality

If you want to improve your or your team ability to resolve and reduce conflicts, feel free to check out my Training course focusing on conflict resolution.

Conflict management – The keys to success to conflict resolution

Edinburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whilst intuition and reasonableness are important aspects of responding to conflict it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm being done and arrive at lasting solutions. People therefore need a framework within which they can discover what works well or them and how effective they can really be at resolving their own conflicts or intervening as a Manager. This course covers mediation and workplace conflict resolution skills suitable for people in all type of organisations.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At the completion of this course participants should be able to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. Understand the positive and negative aspects of workplace conflict</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. Apply effective communication strategies to resolve workplace conflict situations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. Understand the stages of workplace mediation</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. Use basic mediation skills to resolve conflict in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Resources for responding to conflict</li><li fr-original-style="" style="box-sizing: border-box;">Analysing Your Conflict Handling Behaviour (styles)</li><li fr-original-style="" style="box-sizing: border-box;">Resolving and Managing Conflict</li><li fr-original-style="" style="box-sizing: border-box;">Workplace mediation stages and process</li><li fr-original-style="" style="box-sizing: border-box;">Use and limitation of workplace mediation</li></ul><div fr-original-style="" style="box-sizing: border-box;">Please Note: This course is not intended to equip or accredit participants to be &lsquo;mediators.&#39; Mediation training can require up to sixty hours of instruction. This course will cover introductory skills‐based training only.</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Instructor</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony Buon, Dip. Wel., B.A (Psych), M.A (Hons) M. Litt (eqiv) DipMed, GradEdu, CEAP, Cert. Med, MMII, RCMC</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony is a very experienced mediator, workplace psychologist, coach and author. He is a Certified Employee Assistance Professional (CEAP) and a Registered Civil and Workplace Mediator (CMC). Tony has over thirty years&rsquo; experience working with some of the world&rsquo;s leading organisations in over 30 countries.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony holds graduate and post‐graduate degrees in psychology, behavioural sciences, and workplace education. Tony has taught Leadership, Psychology, and Human Resources Management up to Master&rsquo;s Level in Universities and Colleges in Australia and the UK and has also taught on an accredited M.B.A. programme.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony has worked with a number of leading organisations including Aberdeenshire Council, Amnesty International, ADCO, AXA, BUPA, Coca‐Cola, CSR, Diageo, Dolphin Energy, Dublin Airport Authority, DuPont, DWP, IFNGO, International Olympic Committee, London Hospital, Midlothian Council, MOJ, NHS, Scottish Police College, Shell, Talisman, and University College London.</p>

Buon Consultancy

Mediation

Workplace Mediation & Conflict Resolution (£695 total for this 1-day course for a group of up to 12 people)

General admission

Stoke on Trent

<h2>Course Details</h2><p>If no dates are available, please contact the office on 01782 438813 for our next dates. 

Provides employees with conflict resolution strategies and techniques to be utilised when managing conflict within the workplace. The reduction of conflict within the workplace can improve both motivation and productivity of employees whilst reducing stress and absenteeism.

ð Course Contents
Recognise the factors that cause escalation of conflict
Maintain composed and in control when responding to conflict and aggression
Use strategies and tools to manage and reduce anger
Perform a dynamic risk assessment
Identify the importance of recording and debriefing</p>

You Can Do It .Training

Stress Management

Counselling Skills

Manager Training

Anger Management

Provides employees with conflict resolution strategies and techniques to be utilised...

Conflict Management (1 Day) On-Site

<p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Miss Date Doctor&rsquo;s Conflict Resolution coaching is designed to help couples and individuals navigate conflicts in a healthy and constructive way. Our coaching provides you with the tools and techniques needed to resolve conflicts without damaging your relationship or emotional well-being.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We understand that conflicts can arise in any relationship, and that dealing with them effectively is key to building stronger, more fulfilling relationships. Our Conflict Resolution coaching can help you develop skills such as active listening, empathy building, and problem-solving, as well as techniques to de-escalate tense situations and prevent conflicts from becoming destructive.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our coaching also includes strategies for preventing conflicts from arising in the first place, such as setting clear boundaries, communicating effectively, and building healthy habits. With our Conflict Resolution coaching, you can learn to navigate conflicts in a way that strengthens your relationship and helps you build a brighter future together.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Miss Date Doctor Conflict Resolution Package helps with the following: Relationship Conflict, Conflict Resolution Techniques, Conflict Management, Active Listening, Empathy Building, Problem-Solving, De-escalation, Preventing Conflicts, Healthy Habits, Clear Boundaries, Communication, Conflict Resolution Coaching, Conflict Resolution Skills.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/conflict-resolution-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/conflict-resolution-package/</a></strong></span></p>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is an exciting and practical mediation skills and conflict management training course from one of Europe&rsquo;s leading mediation providers. This skills based training is suitable for leaders, managers and supervisors in all type of organisations.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional and affordable training - conducted on-site</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whilst intuition and reasonableness are important aspects of responding to conflict it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm being done and arrive at lasting solutions. Managers therefore need a framework within which they can discover what works well or them and how effective they can really be at resolving their own conflicts or intervening as a Manager. This course covers mediation and workplace conflict resolution skills suitable for managers in all type of organisations.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At the completion of this course participants should be able to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. Understand the positive and negative aspects of workplace conflict</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. Apply effective communication strategies to resolve workplace conflict situations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. Apply reframing techniques so that conflict can be resolved collaboratively</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. Use basic mediation skills to resolve conflict in the workplace</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please Note:</strong> This course is not intended to equip or accredit participants to be &lsquo;mediators.&#39; Mediation training can require up to sixty hours of instruction. This course will cover introductory skills based training only&mdash;aimed at managers.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Resources for responding to conflict</li><li fr-original-style="" style="box-sizing: border-box;">Positive &amp; Negative Conflict</li><li fr-original-style="" style="box-sizing: border-box;">Analysing Your Conflict Handling Behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Resolving and Managing Conflict</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with &lsquo;difficult&rsquo; people</li><li fr-original-style="" style="box-sizing: border-box;">Handling emotion and aggression</li><li fr-original-style="" style="box-sizing: border-box;">Mediation skills for Managers and Supervisors</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Your Trainer</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The trainer is Tony Buon, the Man- aging Partner of Buon Consultancy. He is a well known workplace mediator with over 30 years experience as a mediator instructor. Tony is also a qualified workplace psychologist, educator and author.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post-Graduate Qualifications in Education and Organisational Psychology. He is also a Certified Employee Assistance Professional (CEAP) and an Accredited Mediator (MII).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Some of the over 1000 organisations Tony has worked with includes; 3M, Accor, Aramco, AXA, the British Council, BP, Coca Cola, CiC, CSR, DAA, Diageo, Dorset Police, DAA, DuPont, EAPA, ENI, Hampshire Council, NHS, Scottish Police College, &amp; the Sydney Olympics.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Comments from previous participants:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo; ...one of the best courses I have ever attended!&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I can&rsquo;t believe how much I learnt. I feel much more confident to handle workplace conflicts&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;...the trainer was excellent and the individual coaching fantastic&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I loved that the course focused on the practical skills relevant to my job&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;great course and I liked the practical approach&rdquo;</p>

Mediation 4 Managers - 2-Day Training Course (£1450 total for this 2-day course for a group of 5-10 Managers)

1x Days of Training

<h2>Disciplined Agile Senior Scrum Master (DASSM): In-House Training</h2>
 <p>Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence?</p>
 <p>Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development.</p>
 <p>Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development.</p>
 <p>Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role.</p><h3>What You Will Learn</h3>
 <p>After the completion of this course, you will be able to:</p>
 <ul>
 <li>Accelerate your ability to lead high-profile initiatives that are critical to enterprise success</li>
 <li>Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them</li>
 <li>Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations</li>
 <li>Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level</li>
 <li>Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling</li>
 <li>Understand how to nurture emotional intelligence</li>
 <li>Feel confident empowering others on your team(s)</li>
 <li>Learn how to lead your teams in any situation to improve value delivery for your customers</li>
 <li>Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face</li>
 <li>Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification</li>
 </ul><section>
                    <ul> <li>Roles and responsibilities of DASSM</li> <li>Tuckman Team Development Model</li> <li>Emotional intelligence and why it is essential to team performance</li> <li>Business agility</li> <li>Tactical scaling factors in more complex situations</li> <li>Disciplined DevOps layer</li> <li>'Test-first' method as it relates to the quality of requirements</li> <li>Scope and purpose of the value stream layer</li> <li>Coordinate activities process goal and why it is important</li> <li>Value creation structure of teams</li> <li>DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams</li> <li>Thomas-Kilmann Conflict Resolution</li> <li>Planning</li> <li>Five levels of scope</li> <li>Metrics</li> </ul>


                </section>

Disciplined Agile Senior Scrum Master (DASSM): In-House Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A comprehensive, 1-day training workshop designed for anyone who wants to develop their knowledge and skills related to Employee Assistance Programmes</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Introduction</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Employee Assistance Programmes (EAPs) are a strategic and cost‐effective workplace programme that is designed to assist productivity and attendance issues within the workplace and support employees to identify and resolve personal concerns that may affect job performance. These issues might include health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme allows delegates to critically analyse their understanding of EAPs and learn about the &lsquo;core technology&rsquo; of these programmes. This workshop is suitable for anyone working with EAPs.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Trainer</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a well known EAP Professional with over 30 years experience in the field. Tony is also a qualified workplace psychologist, speaker, mediator and author. Tony is a Certified Employee Assistance Professional (CEAP).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony holds Diplomas in Mediation, Conflict Resolution, Counselling and Teaching. Degrees in Psychology and Behavioural Sciences and Post‐Graduate Qualifications in Education and Business Psychology. He is also an Accredited Mediator (MII).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tony has previously owned and run one of the world&rsquo;s largest global EAP businesses and has consulted with EAP Providers and Buyers on a global basis since 1985.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this for?</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop is suited for a wide range of people, but would most benefit:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. Those new to the field who need a comprehensive overview of the area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. EAP Account Managers &amp; Senior Clinical Staff</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. EAP Coordinators</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. Those EAP Professionals who need a refresher training on the &lsquo;core technology&rsquo; of EAPs</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will it be taught?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Participants to this seminar will receive a thorough training on EAPs with the trainer utilising a variety of proven adult learning teaching and facilitation techniques. Mini‐presentations, group work and exercises will be used to facilitate learning and provide a fun and energising learning environment.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why you should book?</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">You will be taught by a world expert in EAPs and gain extensive knowledge of EAPs and how they can deliver real value to any workplace</li><li fr-original-style="" style="box-sizing: border-box;">Gain valuable insights that will inform and greatly improve your work in the EAP field</li><li fr-original-style="" style="box-sizing: border-box;">The workshop will give you valuable knowledge about the potential for EAPs by &lsquo;tapping into&rsquo; the global knowledge base of EAP intelligence</li><li fr-original-style="" style="box-sizing: border-box;">This programme allows you to critically analyse your understanding of EAPs and learn about the &lsquo;core technology&rsquo; of EAPs in a one‐day affordable training workshop</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Comments from previous participants:</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo; ...one of the best value courses I have ever attended!&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I can&rsquo;t believe how much I learnt. This workshop truly expanded my thinking and knowledge about EAPs&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;...the trainer was excellent and the content was great&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;I loved that the course focused on the practical skills of EAPs and how they can deliver added value to people&rdquo;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&ldquo;every EAP professional, consultant and counsellor should be required to do this workshop&rdquo;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Workshop Aim</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To provide participants with knowledge of employee assistance (EAP) theory, techniques and methods</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At the completion of this workshop participants should be able to:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. Appreciate the history and development of Employee Assistance Programmes (EAPs)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. Understand EAP Manager and Supervisor Referral Methodology</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. Explain the &lsquo;Core Technology&rsquo; of EAPs</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. Discuss the appropriate steps in implementing an EAP</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"></strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Workshop Content</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">History of EAPs and why it matters now</li><li fr-original-style="" style="box-sizing: border-box;">The EAP &lsquo;Core Technology&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">EAP Models</li><li fr-original-style="" style="box-sizing: border-box;">The costing models for EAP assessment and referral models</li><li fr-original-style="" style="box-sizing: border-box;">The importance of Supervisor and Manager Referrals in EAPs</li><li fr-original-style="" style="box-sizing: border-box;">The difference between assessment in traditional counselling and EAPs</li><li fr-original-style="" style="box-sizing: border-box;">Substance Abuse and EAPs</li><li fr-original-style="" style="box-sizing: border-box;">Establishing an EAP</li><li fr-original-style="" style="box-sizing: border-box;">What customers want from an EAP</li><li fr-original-style="" style="box-sizing: border-box;">Promotion of EAPs</li><li fr-original-style="" style="box-sizing: border-box;">Global EAPs</li></ul>

The Essentials of EAP Training Workshop (£750 per course for up to 10 people)

Redhill

<h3><b>Git and GitHub course description</b></h3>
      <p> This course covers version control using Git but also
using GUI frontends such as GitHub. The course starts
with a tour of using GitHub but then quickly moves onto
using git from the command line. All elements of git
version control are covered including creation of
repositories, adding and editing files, branches and
merging, rewriting history and handling merge conflicts.
Hands on sessions are used throughout the course.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
   <li>Install git.</li>
					<li>Add and edit files in a repository.</li>
					<li>Create branches and perform merges.</li>
     <li>Handle merge conflicts.</li>
                  </ul>
        <h5>
        <b>Git and GitHub course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Anyone requiring version control.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>None.</p>
              
							<li><b>Duration</b></li>
							
              <p>1 day
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Git and GitHub course contents</b></h3>
      <ul>
				<li>Introduction </li><p>
Version control for software, configuration management. Other uses. Version control systems. What is git? What is GitHub? Distributed version control. Comparison of git to other systems.

</p><li>GitHub </li><p>
Getting started, creating an account, account types, repositories, access control, bug tracking, feature requests. Alternatives to GitHub.
<br /><span>Hands on</span> Using GitHub.

</p><li>Installing git </li><p>
Linux install, Windows install, git config, levels, user.name, user.email.
<br /><span>Hands on</span> Installing and configuring git.

</p><li>Creating repositories </li><p>
git clone, github, git remote, git init.
<br /><span>Hands on</span> Creating a repository.

</p><li>Adding and editing files </li><p> Staging and adding, git add, git commit, git push, git pull, git status, git log. Two stage process. File states: Working, staging, history, untracked. git mv, git rm, .gitignore, git diff, git difftool. Undoing changes.
<br /><span>Hands on</span> Adding and editing files in git.

</p><li>Branching and merging </li><p>
What is a branch, HEAD label, master branch, git branch, git checkout. Feature branches, bux fix branches, integration branches, production branches, fast forward merges, 3 way merges, git merge, git status, git log, tags.
<br /><span>Hands on</span> Making branches, merging.

</p><li>Rewriting history </li><p> git reset, git rebase, advantages.
<br /><span>Hands on</span> Reset commits, rebase a branch.

</p><li>Merge conflicts </li><p>
What is a conflict, conflict resolution process, resolving merges, rebasing, git log, merge tools, configuring merge tools, avoiding conflicts.
<br /><span>Hands on</span> Merge resolution.</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

Git and GitHub for engineers

Launceston

<p style="color: rgb(255, 255, 255); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed">Individuals with great leadership skills empower teams to achieve their full potential, make decisions, and stategise well to help organisations thrive. This course provides the knowledge and skills to help you hone your leadership skills.</span></p><h2 style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed">Course Summary</span></h2><table style="color: rgb(255, 255, 255); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level</strong>: Level 2</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong>: 1 Week</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Start Date</strong>: Anytime</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Type</strong>: Online or Face to Face</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td colspan="2" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong>: Online or Suitable Venue Agreed by Client &amp; Step Into Learning</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Price</strong>: &pound;850</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Age Range</strong>: 19+</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Funding</strong>: Payment Plan</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Organisation</strong>: OCNL</span></td></tr></tbody></table><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><div style="color: rgb(255, 255, 255) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255) !important;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><br fr-original-style="" style="box-sizing: border-box;"></span></span></div></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Who is this course for?</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">This course is suitable for any learner looking to develop and enhance their knowledge and understanding of leadership skills in the workplace. Learners will learn about both the theory and practice of leadership skills.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Entry Requirements</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">There are no formal qualifications required to undertake this course. To secure your place please return the completed&nbsp;<a href="https://stepintolearning.org.uk/wp-content/uploads/2023/07/Community-Learning-Application-Form.docx" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">application form</a>&nbsp;and send to&nbsp;<a href="mailto:info@stepintolearning.org.uk" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">info@stepintolearning.org.uk</a>. After this, we will arrange an initial assessment with our tutor.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Why should I do this qualification?</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">If you want to develop your leadership skills and understand how to think and act like a strong and inspiring leader.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">What will I learn?</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">Learners will develop their knowledge and understanding of the theory and practice of leadership skills, which they will then be able to implement in their own workplace. The course will help learners improve how they communicate as a leader and also provides ideas of how to implement a strong culture of leadership within their workplace. The course units are as follows:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Developing leadership skills</li><li fr-original-style="" style="box-sizing: border-box;">Conflict resolution</li><li fr-original-style="" style="box-sizing: border-box;">Decision making skills</li><li fr-original-style="" style="box-sizing: border-box;">Improving assertiveness and decision making skills</li><li fr-original-style="" style="box-sizing: border-box;">Equal opportunities, prejudice and discrimination</li><li fr-original-style="" style="box-sizing: border-box;">Negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Team building skills</li><li fr-original-style="" style="box-sizing: border-box;">Understanding boundaries and confidentiality</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving skills</li></ul></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">How will I be assessed?</h2><p fr-original-style="" style="font-size: var(--font-size); box-sizing: border-box;">This is an internally assessed qualification &ndash; the work carried out in each session is used to evidence completion of the qualification.</p></div></div></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Step Into Learning

Individuals with great leadership skills empower teams to achieve their full potential, make decisions, and stategise well to help organisations thrive. This course provides the knowledge and skills to help you hone your leadership skills.

Leadership Skills

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Conflict Resolution and Negotiation Skills. In this course, you&#39;ll learn:</span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Conflict:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining conflict and its various forms</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing the root causes and sources of conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing the importance of addressing conflicts proactively</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conflict Management:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for conflict resolution and prevention</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing communication skills for managing conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Implementing conflict resolution techniques in various contexts</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining negotiation and its role in conflict resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing different negotiation styles and approaches</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of win-win outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">The Negotiation Process and Preparation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Phases of negotiation: preparation, discussion, and resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Setting goals and objectives for successful negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing effective negotiation plans and strategies</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Powerful Negotiation Tools:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring negotiation tactics and techniques</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Leveraging persuasive communication skills</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing case studies to identify successful negotiation practices</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Emotional Intelligence:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the role of emotions in conflict and negotiation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing emotional intelligence for effective communication</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing emotions during negotiations for optimal outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Cross-Cultural Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing cultural influences on negotiation styles</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Adapting communication and negotiation strategies for cross-cultural contexts</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building cultural competence for successful international negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Multi-Party Negotiations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Navigating complex negotiation scenarios involving multiple parties</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing conflicting interests and finding common ground</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing strategies for consensus-building in group negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Using Your Personal Negotiating Power:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and leveraging personal strengths in negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building negotiation confidence and assertiveness</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Balancing power dynamics for mutually beneficial agreements</li></ul></li></ol>

John Academy

Negotiation Skills

Enhance your Conflict Resolution and Negotiation Skills with our comprehensive course. Master conflict management, negotiation strategies, emotional intelligence, and cross-cultural negotiation. Gain practical tools for successful multi-party negotiations and discover how to leverage your personal negotiating power. Elevate your communication skills and achieve win-win outcomes in diverse scenarios. Start your journey towards effective conflict resolution and negotiation today.

Conflict Resolution and Negotiation Skills

Lincoln

Newark

We all have different experiences, backgrounds and perspectives which mean that we can all react differently to situations at work, which can also affect the relationships we have. This diversity of experience and thought is a good thing, but on occasion it can also lead to misunderstanding and conflict between individuals which need effective resolution strategies. 
Conflict can have a significant impact on colleagues and the business financially and emotionally. It is important that as a manager you have the tools to resolve conflict before it becomes an issue. 

What does the course cover?
What is Workplace conflict?
What causes conflict in the workplace?
The effects of conflict on colleagues and the business
Types of Conflict
Conflict Management Styles
Early Conflict resolution
Mediation


Noble Foods

<p>This transformative program, designed to enhance your career prospects, dive deep into the intricate fabric of human interaction. Each module weaves seamlessly into the next, providing you with a comprehensive foundation for personal and professional growth. Our comprehensive course has the potential in honing your interpersonal skills for success. From mastering the art of effective communication to understanding emotional intelligence, you'll embark on a transformative learning experience that will open doors to a brighter future. Explore the intricacies of collaboration, networking, cultural sensitivity, conflict management, and negotiation. Elevate your career prospects with our dynamic course. Join us on this transformative journey as you master the art of human connection, communication, and collaboration. Elevate your professional prowess and open doors to a world of opportunities.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited</li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum </strong></p><ul><li>Module 01: Introduction to Interpersonal Skills</li><li>Module 02: Effective Communication</li><li>Module 03: Emotional Intelligence</li><li>Module 04: Collaboration and Teamwork</li><li>Module 05: Networking and Relationship Building</li><li>Module 06: Cultural Sensitivity and Diversity</li><li>Module 07: Conflict Management</li><li>Module 08: Negotiation Skills</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance communication proficiency.</li><li>Develop emotional intelligence for better relationships.</li><li>Master teamwork and collaboration.</li><li>Expand your network and build lasting relationships.</li><li>Foster cultural sensitivity and diversity awareness.</li><li>Hone conflict resolution and negotiation skills.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certificate</strong></p><p>After completing this course, you will get a FREE Digital Certificate from Training Express.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Recent graduates entering the job market.</li><li>Professionals seeking career advancement.</li><li>Entrepreneurs and small business owners.</li><li>Managers and team leaders.</li><li>Sales and customer service representatives.</li><li>Anyone aiming to improve their professional interactions.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Relationship Manager</li><li>Human Resources Specialist</li><li>Sales and Marketing Coordinator</li><li>Project Manager</li><li>Team Leader</li><li>Business Development Executive</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Interpersonal Skills for Professional Development Course

UK Wide Travel Costs

<p id="isPasted" style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<h3 id="isPasted" style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px; box-sizing: border-box;' fr-original-style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px;'><img src="https://images.cademy.co.uk/inclusive-solutions/8023da08-537d-4fee-9908-bf5f4c3c0ffd/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">
<br fr-original-style="" style="box-sizing: border-box;">
</h3>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Category</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Teaching and Learning</p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Description</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://inclusive-solutions-school.teachable.com/p/restorative-justice-in-schools/" style="color: rgb(71, 199, 245); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(71, 199, 245);">Also Available on line&nbsp;</a>&ndash; self paced learning&hellip; give it a try!</strong></p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Testimonials</h3>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Interesting. A different approach. Another &lsquo;weapon&rsquo; in the armoury. Will try to use.&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Made me think how I can approach confrontations differently. Useful, reminded me where my focus should be and that things will be difficult at times, but that&rsquo;s no excuse to stay in the comfort zone!&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Excellent day. Lots of ideas to take away and use on a daily basis. Thanks.&rsquo;</p>
</blockquote>

<blockquote fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Nice to do some work on behaviour without sanctions and restraints in mind&rsquo;</p>
</blockquote>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/UWTHjwNgEjQ" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Learning Objectives</h3>

<ol style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">To introduce participants to Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop understanding of value and role in developing inclusive practice of Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop and practise Restorative Intervention skills processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect on professional practice</li>
<li fr-original-style="" style="box-sizing: border-box;">Mutual support established with other &lsquo;front line&rsquo; practitioners</li>
</ol>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Who Is It For ?</h3>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">Multi Agency Teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Social workers</li>
<li fr-original-style="" style="box-sizing: border-box;">CAMHS teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Year Managers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li>
<li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li>
<li fr-original-style="" style="box-sizing: border-box;">SENCOs</li>
<li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li>
</ul>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Content</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This can be introduced in one day or as a workshop but is better offered over a series of sessions.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">The course answers the questions:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">What should we do if rewards and punishments do not work?</li>
<li fr-original-style="" style="box-sizing: border-box;">Can we find an alternative process to recommending permanent exclusion or special unit or school placement?</li>
<li fr-original-style="" style="box-sizing: border-box;">Struggling with a child for whom praise and sanctions seem ineffective?</li>
<li fr-original-style="" style="box-sizing: border-box;">Want to develop a more restorative school or team?</li>
<li fr-original-style="" style="box-sizing: border-box;">I need a process which works with relationships not just behaviour. What will work for our relationships policy?</li>
</ul>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This day&rsquo;s training will enable participants to facilitate Short Restorative Conferences, and will suggest ways of working with young people and others that will help to repair broken relationships, and challenge some difficult behaviour. Including all those affected by an incident in its resolution is a powerful way of producing significant improvements in behaviour.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">We will cover:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;"></li>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">What are restorative solutions?</li>
<li fr-original-style="" style="box-sizing: border-box;">Background and detailed teaching of processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Inclusion values underpinning this work</li>
<li fr-original-style="" style="box-sizing: border-box;">Processes modelled and opportunities to try process out</li>
<li fr-original-style="" style="box-sizing: border-box;">Practical setting up of restorative conferences</li>
<li fr-original-style="" style="box-sizing: border-box;">Stories and outcomes</li>
</ul></ul>
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Restorative Interventions in Schools
A “Restorative Solution” is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to “make up” for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.




Course Category
Behaviour and Relationships

Teaching and Learning
Description
Restorative Interventions in Schools
A “Restorative Solution” is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to “make up” for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.
Also Available on line– self paced learning… give it a try!
Testimonials
 ‘Interesting. A different approach. Another ‘weapon’ in the armoury. Will try to use.’

 ‘Made me think how I can approach confrontations differently. Useful, reminded me where my focus should be and that things will be difficult at times, but that’s no excuse to stay in the comfort zone!’

 ‘Excellent day. Lots of ideas to take away and use on a daily basis. Thanks.’

 ‘Nice to do some work on behaviour without sanctions and restraints in mind’




Learning Objectives
To introduce participants to Restorative Interventions
To develop understanding of value and role in developing inclusive practice of Restorative Interventions
To develop and practise Restorative Intervention skills processes
Opportunity to reflect on professional practice
Mutual support established with other ‘front line’ practitioners
Who Is It For ?
Multi Agency Teams
Social workers
CAMHS teams
Year Managers
Primary and secondary staff
Early Years and School based Practitioners
Heads and Deputies
SENCOs
Advanced Skills Teachers
Primary and secondary teachers
Local Authority Support Services
Course Content
This can be introduced in one day or as a workshop but is better offered over a series of sessions.
The course answers the questions:
What should we do if rewards and punishments do not work?
Can we find an alternative process to recommending permanent exclusion or special unit or school placement?
Struggling with a child for whom praise and sanctions seem ineffective?
Want to develop a more restorative school or team?
I need a process which works with relationships not just behaviour. What will work for our relationships policy?
This day’s training will enable participants to facilitate Short Restorative Conferences, and will suggest ways of working with young people and others that will help to repair broken relationships, and challenge some difficult behaviour. Including all those affected by an incident in its resolution is a powerful way of producing significant improvements in behaviour.
We will cover:

What are restorative solutions?
Background and detailed teaching of processes
Inclusion values underpinning this work
Processes modelled and opportunities to try process out
Practical setting up of restorative conferences
Stories and outcomes





Inclusive Solutions

Restorative Justice

Full day

One day Introduction - large group - 2 days detailed skill training for up to 35 person group

One Day's Introduction + Two Day Skills Training

Two Day Skills Training

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Helen Mahaffey and Colin Newton. Price is per person

Restorative Solutions: Making it Work" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;">Peer mediation is an approach to impacting on conflict resolution and bullying in primary and secondary schools by training pupils to be mediators or &nbsp;&lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. In this workshop participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time.</span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/Z8EFJPvyw5M" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<blockquote data-secret="uxUGuW6hug" fr-original-class="wp-embedded-content" fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;"><a fr-original-style="" href="https://inclusive-solutions.com/product/peer-mediation-training-guide/" style="user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation Training Guide</a></blockquote>
<iframe sandbox="allow-scripts" src="https://inclusive-solutions.com/product/peer-mediation-training-guide/embed/#?secret=uxUGuW6hug" width="600" height="400" title="“Peer Mediation Training Guide” — Inclusive Solutions" data-secret="uxUGuW6hug" frameborder="0" scrolling="no" fr-original-style="" fr-original-class="wp-embedded-content" style="box-sizing: border-box;"></iframe>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<table fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="user-select: none; box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Online Course now available via&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/courses" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Teachable Platform</a>&nbsp;&ndash; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation</a></em></strong></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Learn at your own pace&hellip; lots of text and video support</em></strong></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">
<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;"><img src="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." width="808" height="645" srcset="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png 808w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-768x613.png 768w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-600x479.png 600w" sizes="(max-width: 808px) 100vw, 808px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></a></p>
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<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h3>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer Support</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer mediation or peer counselling is an approach to impacting on bullying in primary and secondary schools by training pupils to be &lsquo;Peer Mediators&rsquo; or &lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. We can provide training for staff or direct training with students across the age range &ndash; typically delivered over 6 short high impact, interactive learning workshops.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">For staff training, participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff!</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/joQifwW7WQM" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;"></p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Thank you for the course &ndash; I really enjoyed it</p>
</blockquote>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/9OEUlbcssXk" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To be able to understand the values and wider context of peer support</li><li fr-original-style="" style="box-sizing: border-box;">To be able to set up and run a peer counselling scheme to reduce bullying</li><li fr-original-style="" style="box-sizing: border-box;">To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change</li></ol><div fr-original-style="" style="box-sizing: border-box;"><font color="#777777" fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/inclusive-solutions/d89c48a6-ed61-4cc6-b141-9c6b09daee53/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></font></div><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Year 5 or Year 10 pupils</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support and Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community Development workers</li><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What do you do with major bullying problems in school?</li><li fr-original-style="" style="box-sizing: border-box;">Practically how do we go about recruiting and training pupils as counsellors?</li><li fr-original-style="" style="box-sizing: border-box;">Will pupils be hurt if we involve them with bullies?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Key Themes covered within the direct student training as well as in the staff development sessions- include:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Issues of Confidentiality</li><li fr-original-style="" style="box-sizing: border-box;">Welcoming your &lsquo;client&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">Using active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Using Open and Closed Questions to enable your client to tell you his or her story</li><li fr-original-style="" style="box-sizing: border-box;">How to reflect back feelings and how to check you have understood what the client has told you</li><li fr-original-style="" style="box-sizing: border-box;">Exploring options for resolving the bullying issue with your client &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://drive.google.com/drive/mobile/folders/1IyIWXGOAi7PwpLLTbj5DpD4asY0EOd_s?usp=drive_open" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">This video gives a brief taster</a>&nbsp;of the work in a Nottingham Primary school.</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(0, 0, 0);" href="https://inclusive-solutions.com/training/peer-support-as-an-anti-bullying-strategy-at-local-authority-level/" style="color: rgb(0, 0, 0); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">PEER SUPPORT AS AN ANTI-BULLYING STRATEGY AT LOCAL AUTHORITY LEVEL</a></p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">
</p>

Peer mediation is an approach to impacting on conflict resolution and bullying in primary and secondary schools by training pupils to be mediators or ‘counsellors’. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. In this workshop participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time.



Peer Mediation Training Guide



Online Course now available via Teachable Platform – Peer Mediation
Learn at your own pace… lots of text and video support



Course Category
Peer Support
Description
Peer mediation or peer counselling is an approach to impacting on bullying in primary and secondary schools by training pupils to be ‘Peer Mediators’ or ‘counsellors’. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. We can provide training for staff or direct training with students across the age range – typically delivered over 6 short high impact, interactive learning workshops.
For staff training, participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff!






Testimonials
 Thank you for the course – I really enjoyed it





Learning Objectives
To be able to understand the values and wider context of peer support
To be able to set up and run a peer counselling scheme to reduce bullying
To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change

Who Is It For ?
Year 5 or Year 10 pupils
Primary and secondary teachers
Heads and Deputies
SENCOs
Learning Support and Guidance staff
Advanced Skills Teachers
Parents
Local Authority Support Services
Community Development workers
Early Years and School based Practitioners
Course Content
The course answers the questions :
What do you do with major bullying problems in school?
Practically how do we go about recruiting and training pupils as counsellors?
Will pupils be hurt if we involve them with bullies?
Key Themes covered within the direct student training as well as in the staff development sessions- include:
Issues of Confidentiality
Welcoming your ‘client’
Using active listening skills
Using Open and Closed Questions to enable your client to tell you his or her story
How to reflect back feelings and how to check you have understood what the client has told you
Exploring options for resolving the bullying issue with your client This video gives a brief taster of the work in a Nottingham Primary school.
If you liked this course you may well like:
PEER SUPPORT AS AN ANTI-BULLYING STRATEGY AT LOCAL AUTHORITY LEVEL




PEER MEDIATION

Full Day

1-3 Hours / Half Day

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

<h2>Conflict Resolution Skills (Virtual)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
<p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (Virtual)

<h2>Conflict Resolution Skills (On-Demand)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (On-Demand)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.</p>Overview<p>Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace</p><p></p><p>In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Understanding conflict</h3> <ul> <li>Identifying the Causes of Conflict</li> <li>Harnessing the Benefits of Conflict</li> <li>Resolving Conflict</li> <li>Understanding the Key People in Conflict Resolution</li> </ul> <h3>2. Civility in the Workplace</h3> <ul> <li>Recognizing Uncivil Behavior</li> <li>Reaping the Benefits of Civil Behavior</li> <li>Working with Difficult People</li> <li>Identifying and Avoiding Incivility</li> <li>Creating, Implementing, and Enforcing a Civility Policy</li> </ul> <h3>3. Conflict Resolution Process</h3> <ul> <li>Making an Effective Atmosphere</li> <li>Developing Mutual Understanding</li> <li>Focusing on individual and Shared Needs</li> <li>Getting to the Root Cause</li> <li>Generating Options</li> <li>Building a Solution</li> </ul> <h3>4. Conflict Resolution Strategies</h3> <ul> <li>Differentiating Resolution Strategy Versus Process</li> <li>Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

38 Courses in Edinburgh

Conflict Resolution Skills: In-House Training

By IIL Europe Ltd

Conflict management – The keys to success to conflict resolution

By Beyond Satisfaction - Customer service Training

Workplace Mediation & Conflict Resolution (£695 total for this 1-day course for a group of up to 12 people)

By Buon Consultancy

Conflict Management (1 Day) On-Site

By You Can Do It .Training

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)

By Miss Date Doctor Dating Coach London, Couples Therapy

Mediation 4 Managers - 2-Day Training Course (£1450 total for this 2-day course for a group of 5-10 Managers)

By Buon Consultancy

Disciplined Agile Senior Scrum Master (DASSM): In-House Training

By IIL Europe Ltd

The Essentials of EAP Training Workshop (£750 per course for up to 10 people)

By Buon Consultancy

Git and GitHub for engineers

By Systems & Network Training

Leadership Skills

By Step Into Learning

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