43528 Courses

Strategic Management involves the planning and implementation of the most important goals and initiatives taken by a corporation's top management on behalf of its owners, based on resource considerations and an assessment of the internal and external environments in which the organization competes. This Strategic Management course is designed to provide you the opportunity to gain a thorough understanding of strategic management. Through this course, you will learn how to develop a highly effective team, optimize better performance, deal with obstacles, fear, imposter syndrome and much more . Take the course to start learning the business strategy and strategy formulation skills you'll need to effectively map the future of your organization. Learning Outcomes After completing this Strategic Management course, learner will be able to: Understand The Middle: Where Transformations Either Happen or Stuck Understand how to develop highly effective team and optimize better performance Know how to face the unwanted circumstances wisely with courage and persistence Know how to lead a transformation rather than doing a transformation from the top Why Choose Strategic Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Strategic Management developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Strategic Management. ***Others Benefits of this Management : Strategic Management Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Management : Strategic Management course ] ***Management : Strategic Management*** Detailed course curriculum Module 1: The Middle: Where Transformations Either Happen or Stuck The Beginning of the Middle Concrete Outcomes Timing and Momentum Control Points Resource Reality Don't Sign Up for the Impossible Sponsors and Enemies Module 2: Developing Highly Effective Team and Optimising Better Performance The Fundamental Ingredient for a Highly Effective Team Organise for Outcomes How to Attract the Right People and Eliminate the Wrong People Performance Management and Delegating for Development How to Drive Personal Accountability and Belief Stop Having Status Meetings Optimising Performance and Results from Afar Module 3: Facing The Unwanted Circumstances Wisely With Courage and Persistence Dealing with Obstacles, Fear, and Imposter Syndrome How to Keep Moving Forward When No One Wants To Use Ruthless Priorities to Enable Growth Detail-the Momentum Killer: Manage Outcomes Instead Clarity and Conflict Accelerate Effective Decision Making Tracking and Consequences Module 4: Leading a Transformation Rather Than Doing a Transformation From the Top Conversation Decorate the Change Top-Down Communications Finding the Insights That Make You Brilliant Communicating Across Organisational Silos How to Make People Feel Like Superheroes Assessment Method After completing each module of the Strategic Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Strategic Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Management : Strategic Management This Strategic Management course is ideal for professionals whose jobs require strong strategic planning and problem-solving skills. Requirements Management : Strategic Management There are no specific requirements for Strategic Management because it does not require any advanced knowledge or skills. Students who intend to enrol in this Strategic Management must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Management : Strategic Management The knowledge you will gain through this Strategic Management course may lead you to a variety of career opportunities. Such as: Strategic Managers Strategy Analysts Strategic Planning Managers Business Analysts Operations Managers Certificates Certificate of completion Digital certificate - Included

Practice Nurse and Emergency Care Online The NHS treats over a million people every day, with 90% of these interactions taking place in communal facilities and primary care. This absolutely staggering figure highlights the importance of Practice Nurse and Emergency Care in fulfilling people's healthcare needs. Caregivers make a significant difference in people's lives by working behind closed doors in people's homes and consultation rooms. Practice Nurse and Emergency Care is a dynamic field in the healthcare industry, with nurses working in a variety of settings as part of multidisciplinary health care teams. A practising nurse's responsibilities range from administration to medical treatment. This Practice Nurse course will help you navigate the healthcare framework and gain the knowledge you need to succeed. This Practice Nurse and Emergency Care course will give you a comprehensive overview of practice nursing. This course will teach you about the role and responsibilities of a practising nurse. Furthermore, this nursing training will provide you with a solid understanding of how to collect medical information, provide first aid, and other nursing duties. By the end of this Practice Nurse course, you will understand the importance and role of nursing in a variety of social settings. Learning Outcomes After completing this Practice Nurse and Emergency Care course, learner will be able to: Understand the fundamentals of Practice Nursing Understand how to make the transition from hospital to primary care Know how to work safely Understand Patient Focus Know how to work with Vulnerable Groups Understand the Role of the Carer Gain a thorough understanding of Safety, Infection Control & Hygiene Gain in-depth knowledge about Diagnostic Testing & Medication Administration Understand Documentation and Informatics Gain a solid understanding of Nursing, Healing, and Caring Why Choose Practice Nurse and Emergency Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Course You Get: Course 01: Practice Nurse Course 02: Nursing Assistant Course 03: Adult Nursing Course 04: Forensic Nursing Course 05: Nursing and Prescribing [ Note: Free PDF certificate as soon as completing the Practice Nurse and Emergency Care course] Practice Nurse and Emergency Care Detailed Course Curriculum Of Practice Nurse Module 01: Introduction to Practice Nursing Module 02: Making the Transition from Hospital to Primary Care Module 03: Working Safely Module 04: Patient Focus Module 05: Team Working and Working With Other Professionals Module 06: Working with Vulnerable Groups Module 07: Carer Support Module 08: Safety, Infection Control & Hygiene Module 09: Diagnostic Testing Module 10: Medication Administration Module 11: Documentation and Informatics Module 12: Comfort and Sleep Module 13: Nursing, Healing, and Caring Assessment Method of Practice Nurse and Emergency Care After completing each module of the Practice Nurse and Emergency Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Practice Nurse and Emergency Care After completing the MCQ/Assignment assessment for this Practice Nurse and Emergency Care course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Practice Nurse and Emergency Care This Practice Nurse and Emergency Care course is ideal for those interested in nursing or those already working in the relevant fields and want to polish their knowledge and skill. Requirements Practice Nurse and Emergency Care There are no specific requirements for this Practice Nurse and Emergency Care course because it does not require any advanced knowledge or skills. Career path Practice Nurse and Emergency Care The knowledge you will gain through this Practice Nurse and Emergency Care course may lead you to a variety of career opportunities. Such as: Nursing Assistant Nursing Administrator Nursing Home Manager Nurse Midwife Practice Nurse Certificates Certificate of completion Digital certificate - Included

Level 3 Certificate in Business Administration Developing a thorough understanding of important advanced Business and Administration Level 3 topics and concepts can help you boost your career in various fields today. Employers continually prefer highly qualified administrative specialists over entry-level administrative personnel on a global scale. Excellent administrative skills are essential in both the corporate and public sectors to facilitate crucial operations and activities. This Level 3 Certificate in Business Administration course will provide you with a solid practical and theoretical foundation that will undoubtedly improve your knowledge and skills in this field. This course is for both aspiring beginners and experienced professionals who want to gain a thorough understanding of important business management topics. Now is the time to enrol in this Level 3 Certificate in Business Administration course, learn from the best in the field, and stand out from all other applicants and employees. Learning Outcomes After completing this Level 3 Certificate in Business Administration course successfully, you will be able to: Describe a variety of management and business types. Carry out many important functions and tasks for HR management. Extract maximum value from performance appraisals and interviews. Develop and implement an effective marketing plan for your organization. Explore financial management objectives and functions. Create business reports. Delegate responsibilities to other employees that help to build an efficient workforce. Supervise and monitor teams and workforces of various sizes and types. Why Choose This Level 3 Certificate in Business Administration Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Business Administration. Course developed by industry experts. Course MCQ quiz after each module to assess your learning. Course Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Courses are included in this Level 3 Certificate in Business AdministrationBundle Course Course 01: Level 3 Certificate in Business Administration Course 02: Level 2 Diploma in Business Administration Course 03: Level 7 Business Management Course **Others Benefits of Level 3 Certificate in Business Administration Bundle Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 3 Certificate in Business Administration course] Level 3 Certificate in Business Administration Detailed course curriculum of the Level 3 Business Administration Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management Assessment Method After completing each module of the Level 3 Certificate in Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 3 Certificate in Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 3 Certificate in Business Administration course is highly recommended for: Anybody in any business or office environment seeking to reach the top of the ladder. Newcomers to the job market who want to improve their prospects for initial employment. Entrepreneurs Small business owners Requirements There are no specific requirements for this Level 3 Certificate in Business Administration course because it does not require any advanced knowledge or skills. Students who intend to enroll in this Level 3 Certificate in Business Administration course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Candidates who successfully complete the Level 3 Certificate in Business Administration course may choose from a wide range of careers, including: Administrative Director Administrative Manager File Clerk Financial Clerk Contract Administrator Office Clerk Client Relations Manager Administrative Assistant Facility Manager

Imagine yourself at the heart of a crime scene, meticulously piecing together clues to reveal the truth. Picture your future as a protector of justice, armed with the knowledge to outsmart criminals and safeguard communities. If you have a passion for solving mysteries and a drive to make a real difference, our Criminal Justice and Forensic Studies program is your gateway to an exhilarating and impactful career. And according to Indeed a Crime Intelligence Analysts in the UK can expect to earn anywhere between £30,000 for starting positions to £60,000 for highly experienced professionals. Join us and transform your passion for justice into a thrilling and rewarding career. Whether you aspire to be a forensic analyst, a criminal investigator, or a law enforcement officer, our program will equip you with the skills and knowledge to excel. Take the first step toward uncovering the truth and making a difference. Enrol in our Criminal Justice and Forensic Studies course today and take on a journey where every clue matters and justice prevails. Key Features This Criminal Justice and Forensic Studies Course Includes: This Criminal Justice Course is CPD Certified Free Certificate from Reed CIQ Approved Criminal Justice Course Developed by Specialist Lifetime Access Course Curriculum Criminal Justice and Forensic Studies: Module 01: Introduction to Criminology and Crime Classification Module 02: Crimes of Violence Module 03: Crime Scene Analysis and Investigation Module 04: Investigative Techniques in Criminology Module 05: Exploring Criminal Psychology Module 06: Forensic Science Applications Module 07: Profiling Methodologies and Stages Module 08: Logic, Metacognition, and Scientific Approaches in Criminal Profiling Module 09: Practical Approaches to Offender Profiling and Behavioral Investigative Guidance Module 10: Understanding Victimology Module 11: The Legal System in England and Wales: Criminal Justice Perspectives Learning Outcomes Criminal Justice and Forensic Studies: Analyse crime categories employing criminological theories for comprehensive understanding. Apply violence crime analysis techniques to decipher criminal patterns and motives. Execute proficient crime scene investigation methods for evidence collection and analysis. Implement investigative strategies in criminology using ethical and legal frameworks. Examine criminal behaviour through psychological perspectives for in-depth offender comprehension. Utilise forensic science applications to enhance criminal investigations and legal proceedings. CPD 10 CPD hours / points Accredited by CPD Quality Standards Criminal Justice and Forensic Studies 3:23:00 1: Module:01 Introduction to Criminology and Crime Classification 25:00 2: Module:02 Crimes of Violence 16:00 3: Module:03 Crime Scene Analysis and Investigation 18:00 4: Module:04 Investigative Techniques in Criminology 27:00 5: Module:05 Exploring Criminal Psychology 17:00 6: Module:06 Forensic Science Applications 18:00 7: Module:07 Profiling Methodologies and Stages 20:00 8: Module:08 Logic, Metacognition, and Scientific Approaches in Criminal Profiling 23:00 9: Module:09 Practical Approaches to Offender Profiling 11:00 10: Module:10 Understanding Victimology 14:00 11: Module:11 The Legal System in England and Wales: Criminal Justice Perspectives 13:00 12: CPD Certificate - Free 01:00 Who is this course for? This Criminal Justice and Forensic Studies course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Criminal Justice and Forensic Studies. Moreover, this course is ideal for: Aspiring Criminologists Law Enforcement Personnel Psychology Graduates Forensic Science Enthusiasts Criminal Justice Researchers Requirements There are no requirements needed to enrol into this Criminal Justice and Forensic Studiescourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Criminal Justice and Forensic Studies course. Career path After finishing this Criminal Justice and Forensic Studies course you will have multiple job opportunities waiting for you. Some of the Job sectors of Criminal Justice and Forensic Studies are: Crime Scene Investigator - £20K to 35K/year Forensic Psychologist - £30K to 60K/year Police Officer - £24K to 40K/year Criminal Intelligence Analyst - £25K to 45K/year Probation Officer - £22K to 35K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This IT Security Basics course provides a scientific approach to safeguarding information, delving into the core principles that protect our digital infrastructure. Equip yourself with the knowledge to defend against cyber threats and secure sensitive data.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Prepare yourself and your team for emergencies with our comprehensive Level 3 Workplace First Aid Training. This course equips you with vital skills and knowledge to confidently handle a wide range of workplace incidents. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Level 3 Workplace First Aid Training, learners will gain comprehensive skills and knowledge essential for handling emergencies at work. They will understand the legal responsibilities surrounding workplace first aid and how to manage incidents effectively. Learners will be equipped with basic and advanced first-aid techniques, including CPR, dealing with breathing problems, fractures, and minor injuries. They will learn to conduct primary and secondary surveys to assess and respond to injuries and illnesses promptly. Additionally, the course covers mental health first aid in the workplace, remote psychological first aid, and special considerations like first aid during the coronavirus pandemic. Learners will also learn about using Automated External Defibrillators (AEDs), the role of appointed persons in first aid, and important safety measures for first aiders. This training prepares them to be confident and capable in providing immediate medical assistance in various workplace scenarios. Course Curriculum Module 01: Introduction to Workplace First Aid Module 02: Legal Framework for Workplace First Aid Module 03: Incident Management at Work Module 04: Emergency Management Module 05: Call for an Emergency Module 06: Basic First-Aid Techniques Module 07: Loss of Responsiveness and CPR Module 08: Breathing Problems Module 09: Dealing With Fractures and Dislocations Module 10: Minor Injuries at the Workplace Module 11: Primary Survey Module 12: Secondary Survey Module 13: Secondary Illnesses and Injuries Module 14: Mental Health First Aid in the Workplace Module 15: Remote Psychological First Aid Module 16: First Aid during Coronavirus Pandemic Module 17: First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 18: AED (Automated External Defibrillator) Module 19: Appointed Persons in the Workplace First Aid Module 20: Classifications and Abbreviations Module 21: Things to Keep in Mind for a First Aider Learning Outcomes: Understand legal requirements and frameworks for workplace first aid procedures. Demonstrate effective incident management and emergency response strategies at work. Apply basic first aid techniques to manage minor workplace injuries. Perform CPR and manage breathing problems in emergency situations. Evaluate and manage fractures, dislocations, and secondary illnesses effectively. Identify and provide initial mental health first aid in workplace contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Workplace First Aid Training 4:43:13 1: Module 01: Introduction to Workplace First Aid 21:57 2: Module 02: Legal Framework for Workplace First Aid 14:21 3: Module 03: Incident Management at Work 18:31 4: Module 04: Emergency Management 10:32 5: Module 05: Call for an Emergency 05:11 6: Module 06: Basic First-Aid Techniques 17:57 7: Module 07: Loss of Responsiveness and CPR 09:35 8: Module 08: Breathing Problems 08:21 9: Module 09: Dealing With Fractures and Dislocations 07:18 10: Module 10: Minor Injuries at the Workplace 31:52 11: Module 11: Primary Survey 08:43 12: Module 12: Secondary Survey 11:15 13: Module 13: Secondary Illnesses and Injuries 15:48 14: Module 14: Mental Health First Aid in the Workplace 10:24 15: Module 15: Remote Psychological First Aid 21:04 16: Module 16: First Aid during Coronavirus Pandemic 13:04 17: Module 17: First Aid & PPE Regulations in Pandemics 18:22 18: Module 18: AED (Automated External Defibrillator) 12:04 19: Module 19: Appointed Persons in the Workplace First Aid 10:22 20: Module 20: Classifications and Abbreviations 07:55 21: Module 21: Things to Keep in Mind for a First Aider 07:37 22: CPD Certificate - Free 01:00 Who is this course for? Employees seeking to enhance workplace safety skills. Managers responsible for health and safety protocols. Individuals aiming to become designated workplace first aiders. Newcomers to health and safety roles within organizations. Professionals looking to update their first aid qualifications. Career path Health and Safety Officer Workplace First Aid Trainer Emergency Response Coordinator Occupational Health Advisor Health and Safety Manager Site Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Center Manager Training 2:18:57 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03:: Phone Etiquette 04:04 4: Module 04: Tools 02:45 5: Module 05: Speaking Like a Star 02:58 6: Module 06: Types of Questions 04:41 7: Module 07: Benchmarking 03:34 8: Module 08: Goal Setting 04:58 9: Module 09: Key Steps 04:30 10: Module 10: All About Telemarketing 04:39 11: Module 11: Elevate Sales on Telephone 06:46 12: Module 12: Prospective Telephone-Sales Expert 06:20 13: Module 13: The Right Words and Phrases to Use on a Sales Call 05:36 14: Module 14: Preparing the Call 06:32 15: Module 15: Opening the Call 07:54 16: Module 16: Structuring the Call 06:19 17: Module 17: Verbal Communication Skills 12:10 18: Module 18: Dealing with Objections 08:51 19: Module 19: Closing the Sale/ Gaining Commitment 09:15 20: Module 20: Dealing with Rejection 06:58 21: Module 21: Close a Sale Call 06:42 22: Module 22: Increasing your Earnings by Expanding Sales 09:29 23: Module 23: Closing 03:31 24: CPD Certificate - Free 01:00 Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about bringing new life into the world and empowering mothers through their transformative journey of childbirth? Imagine being the guiding light for families as they welcome their newest members. With our Birth Doula & Maternity Care Training Course you will be able to support mothers in their most vulnerable time. According to Reed a Midwife can earn from £35,000 to £38,000 in a year depending on qualification, experience, location and other factors. In every birth, there's a unique story waiting to unfold. As a doula, you'll be at the heart of these stories, making a profound impact on families' lives. Are you ready to embrace a career that brings joy, strength, and support to mothers and families? Enrol in our Birth Doula & Maternity Care Training Course to make that happen. Key Features This Birth Doula & Maternity Care Training Course Includes: This Birth Doula & Maternity Care Course is CPD Certified Free Certificate from Reed CIQ Approved Birth Doula & Maternity Care Course Developed by Specialist Lifetime Access Course Curriculum Birth Doula & Maternity Care Training Course: Module 01: Introduction to Maternity Care Module 02: Terminology and Abbreviations for Maternity Care Assistant Module 03: Roles and Responsibilities of Maternity Care Assistant Module 04: Support in Labour: Intrapartum Care Module 05: Postnatal Care Module 06: Nurture and Nature: The Healthy Newborn Module 07: Infant feeding Module 08: Care During the Third Stage of Labour Module 09: Perinatal mental health Module 10: Supporting a Healthy Pregnancy Module 11: Effective Communication Module 12: Empathy and Comfort Skills Module 13: Team Working Module 14: Maternity Care Assistance as a Career Learning Outcomes The Birth Doula & Maternity Care Training Course Includes: Maternity Care Foundations: Understand key aspects of maternity care and its significance. Terminology Mastery: Acquire fluency in maternity care-related terms and abbreviations. Effective Labour Support: Demonstrate skills in providing intrapartum care during labour support. Comprehensive Postnatal Skills: Apply knowledge to deliver holistic postnatal care effectively. Newborn Well-being: Identify and address factors contributing to a healthy newborn. Perinatal Mental Health Awareness: Recognize and respond to perinatal mental health challenges. CPD 10 CPD hours / points Accredited by CPD Quality Standards Birth Doula & Maternity Care Training 1:44:00 1: Module 01: Introduction to Maternity Support 05:00 2: Module 02: Maternity Care Assistant Terminology and Abbreviations 07:00 3: Module 03: Duties and Obligations of Maternity Care Assistants 07:00 4: Module 04: Assistance in Labor: Intrapartum Support 07:00 5: Module 05: After Birth Assistance 07:00 6: Module 06: Nurturing and Natural Aspects: The Well-being of Newborns 08:00 7: Module 07: Infant Nourishment 08:00 8: Module 08: Third Stage of Labor Care 06:00 9: Module 09: Mental Health During the Perinatal Period 09:00 10: Module 10: Promotion of a Healthy Pregnancy 10:00 11: Module 11: Effective Interpersonal Communication 08:00 12: Module 12: Empathetic and Comforting Skills 06:00 13: Module 13: Collaborative Teamwork 07:00 14: Module 14: Pursuing a Career in Maternity Care Assistance 08:00 15: CPD Certificate - Free 01:00 Who is this course for? This Birth Doula & Maternity Care Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Birth Doula & Maternity Care Training. Moreover, this course is ideal for: Aspiring Maternity Care Assistants Healthcare Students Interested in Maternity Individuals Exploring Maternity Support Roles Parents Aiming for Informed Maternity Support Professionals Transitioning to Maternity Care Roles Requirements There are no requirements needed to enrol into this Birth Doula & Maternity Care Trainingcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Birth Doula & Maternity Care Training course. Career path After finishing this Birth Doula & Maternity Care Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Birth Doula & Maternity Care Training are: Maternity Support Worker - £18K to 25K/year. Midwife - £25K to 40K/year. Neonatal Nurse - £24K to 38K/year. Health Visitor - £25K to 42K/year. Obstetrician - £40K to 70K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.